Continental Fireplaces CB30NTR, Installation And Operating Instructions Manual

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16.0 WARRANTY
CONTINENTAL® products are manufactured under the strict Standard of the world recognized ISO 9001 : 2008
Quality Assurance Certifi cate.
CONTINENTAL® products are designed with superior components and materials assembled by trained
craftsmen who take great pride in their work. The burner and valve assembly are leak and test-fi red at a
quality test station. The complete appliance is again thoroughly inspected by a qualifi ed technician before
packaging to ensure that you, the customer, receives the quality product that you expect from
CONTINENTAL®.
CONTINENTAL® GAS APPLIANCE LIMITED WARRANTY
The following materials and workmanship in your new CONTINENTAL® gas appliance are warranted against
defects for a period of 5 years, this covers: combustion chamber, heat exchanger, stainless steel burner,
phazer™ logs and embers, rocks, ceramic glass (thermal breakage only), gold plated parts against tarnishing,
porcelainized enameled components and aluminum extrusion trims.*
Electrical (110V and millivolt) components and wearable parts are covered and CONTINENTAL® will provide
replacement parts free of charge during the fi rst year of the limited warranty. This covers: blowers, gas
valves, thermal switch, switches, wiring, remote controls, ignitor, gasketing, and pilot assembly.* Any labour
related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
CONDITIONS AND LIMITATIONS
CONTINENTAL® warrants its products against manufacturing defects to the original purchaser only. Registering your
warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty
claim. CONTINENTAL® reserves the right to have its representative inspect any product or part thereof prior to honouring
any warranty claim. Provided that the purchase was made through an authorized CONTINENTAL® dealer your appliance is
subject to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
The gas appliance must be installed by a licensed, authorized service technician or contractor. Installation must be done in
accordance with the installation instructions included with the product and all local and national building and fi re codes. This
limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and
parts installed from other manufacturers will nullify this warranty. This limited warranty further does not cover any scratches,
dents, corrosion or discoloring caused by excessive heat, abrasive and chemical cleaners nor chipping on porcelain enamel
parts, mechanical breakage of PHAZER™ logs and embers.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or
workmanship provided that the product has been operated in accordance with the operation instructions and under normal
conditions.
After the fi rst year, with respect to this Limited Warranty, CONTINENTAL® may, at its discretion, fully discharge all
obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted
but defective part(s).
CONTINENTAL® will not be responsible for installation, labour or any other expenses related to the reinstallation of a
warranted part and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in the Limited Warranty, CONTINENTAL’S responsibility under this warranty is defi
ned as above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defi nes the obligations and liability of CONTINENTAL® with respect to the CONTINENTAL® gas appliance
and any other warranties expressed or implied with respect to this product, its components or accessories are excluded.
CONTINENTAL® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to
the sale of this product. CONTINENTAL® will not be responsible for: over-fi ring, downdrafts, spillage caused by
environmental conditions such as rooftops, buildings, nearby trees, hills, mountains, inadequate vents or ventilation,
excessive venting confi gurations, insuffi cient makeup air, or negative air pressures which may or may not be caused by
mechanical systems such as exhaust fans, furnaces, clothes dryers, etc.
Any damages to appliance, combustion chamber, heat exchanger, brass trim or other components due to water, weather
damage, long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of
CONTINENTAL®.
All parts replaced under the Limited Warranty Policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the
claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise
shipped without authorization will be refused and returned to sender.