Connevans FmGenie User Manual Download Page 32

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fmGenie Questions &

Answers

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fmGenie Questions &

Answers

“Can I purchase additional warranty
beyond the first two years?”

Connevans sell extended
third and fourth year
warranties. Extended
warranty is only available at the time
you purchase the equipment or
within the 1st month.

“After the warranty period has
expired what do I do about repairs?”

No problem – simply return the
equipment to either your adviser or
Connevans as appropriate. Don’t
forget to write down the symptom of
the fault and to keep costs down
only return items which need
attention.
Visit www.connevans.info/repairs

“Where can I see the full range of
spares and accessories and how
can I buy them?”

Visit www.DeafEquipment.co.uk and
look in the fmGenie section.

“I can hear through the fmGenie but
there is distortion and its volume
control makes little difference”

Feeding too high a sound level from
an fmGenie into a hearing aid with
compression (WRDC) will cause such
a problem. Rebalance the system,
see page 46.

“Is there an easy way to find how
old the equipment is?”

Yes, all Connevans serial numbers
have the manufacturing date as the
first four digits eg. 1409 1234 would
indicate that the equipment was
made in 2014 in September.

“It costs a lot to return equipment
by post”.

Postal charges are based on weight,
so don’t send back harnesses,
batteries, chargers or system
carrying cases, etc., if there is
nothing wrong with them. In fact
don’t send back anything which
does not need repair – our repair
charges reflect the amount of time
we spend processing your
equipment, so the more items you
send back the more we’ll charge you
for checking them, putting them
into bags and sending back to you –
see Appendix 6.

“Are batteries and direct input
leads covered by the warranty?”

All products that Connevans supply
have a warranty, but these types of
items should normally be regarded
as consumables.

“What about VAT?”

This is subject to the current ruling
at time of purchase, but, if in doubt,
consult your local VAT office – at
present an fmGenie can be zero-
rated when sold to a deaf person or
to a charity.

“Is the Connevans fmGenie
made in Britain?”

Yes.

“Do I have to purchase batteries
only from Connevans or can I buy
them elsewhere?”

They can be bought elsewhere – but
we recommend the type which we
supply (some of the alternative
re-chargeable types, although
cheaper in price, hold less charge).

“Can I use rechargeable NiMH
batteries with higher capacity to
give more operating time?”

You can use them but you won’t get
any longer operating time because
the charging circuit is designed for
2200mAh batteries.

“Having got an fmGenie, what do I
do and how do I know that the
system is working correctly?”

Reading this booklet is good – most
of the answers are here. In the end,
the hearing aid user is the ultimate
judge of a good system.

“Do I need a licence for my radio
microphone aid in the UK?”

No.

“Can I use the system abroad?”

Probably yes – you may require a
transmitting licence (enquire at the
relevant Embassy).

“Can I return the equipment for a
routine check under warranty
during the summer holidays?”

Sorry but no. Connevans reserve the
right to make a
charge for handling
and returning
equipment under
warranty which is
clearly not faulty.

“Will a receiver need to be
re-balanced by my adviser after
having been returned for repair?”

Yes, unless you have made a note of
the correct settings for both volume
controls and the required tone
control settings – see page 80.