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Appendix 6 – After sales service and support
Appendix 6 – After sales service and support
7
EQUIPMENT FOR REPAIR
Seven points to remember:
1 Follow the procedures given in this booklet to positively identify which parts
may be defective. Remember that Connevans reserve the right to make a
charge for processing equipment under warranty which is clearly not faulty.
2 Never return items which are not faulty – harnesses, chargers, batteries,
operating instructions, etc. – it costs you postage and is unnecessary.
3 Please visit www.connevans.info/repairs to download a repair return form.
Clearly list all the items that you are returning for repair with an individual
note against each item indicating the problem you have found. Make sure that
you keep a record of the items and their serial numbers that you are returning.
4 Always indicate intermittent faults, or faults which occur only after a period of
time.
5 If you know that something has happened to the equipment – e.g. dropped or
flushed down a toilet – please tell us, we won’t unduly penalise you and we are
much more likely to do a good repair for you if we know all the facts.
6 Make sure that items are well packed (many people don’t). As a rule of thumb
allow 25 mm (1
''
) of packing material around light items with more around
heavier items such as chargers. If you would be worried about dropping on the
floor the parcel you have just packed then you had better add some more
protection!
7 Don’t forget that the parcel is at your insurance risk until safely received at
Connevans.
Our philosophy
At Connevans we pride ourselves in providing a friendly and efficient repair service
for our radio aid equipment – because we understand that if the equipment is
regularly used then
someday
you
will
need us to carry out repair work.
OUR SERVICE PROMISE
We make you a service promise that for equipment manufactured by
Connevans: on normally chargeable repairs, should your equipment be on
our premises for more than one working week no charge will be made.
(That is unless of course you ask us to hold the equipment during the holidays
– or we are waiting for your official order or payment!)
Please note that this service promise does not apply to
merchandised items (sorry!).
GUARANTEE FOR CONNEVANS fmGENIE RADIO AID SYSTEM
This undertaking is in addition to a consumer’s statutory rights and does not
affect those rights in any way.
Connevans Limited undertakes that if any defect in materials or workmanship
occurs in the product within TWENTY FOUR MONTHS from date of purchase it
will be repaired or, at our discretion, replaced free of charge. This applies only
if the product has been correctly used and has not been damaged through
misuse, accident or neglect and has not been modified or repaired by anyone
other than Connevans Limited.
Added warranty may be bought at the time of purchase for fmGenie transmitters
and receivers. Please refer to the Connevans catalogue for full details.
Connevans naturally accept no responsibility for loss or damage to customer’s
equipment until it has been safely received at our factory. Customers are advised
to return equipment adequately packed and covered by appropriate insurance.
Return postage will not be refunded.
This guarantee is conditional upon the equipment having been purchased and
used solely within the UK.
The guarantee shall not apply to batteries, hearing aid connecting leads and other
items of limited natural life.
Connevans Limited undertakes to supply spares and service for equipment of its
own manufacture for a minimum period of eight years from the date of purchase.
Due to our constant endeavours to improve our products, Connevans reserve the
right to alter the design, specifications or appearance of products without notice.
Helpline
During office hours Connevans offer a free fmGenie technical helpline on our
switchboard telephone number 01737 247571, just ask for the ‘fmGenie helpline’.
We can also be contacted by email
When the equipment is owned by a local authority, in the first instance any queries
should be referred to the advisory administrator as Connevans do not wish to
conflict with local procedures.
Appendix 6: Connevans fmGenie after sales service and
support
DECLARATION OF CONFORMITY
Hereby, Connevans Limited, declares that this fmGenie radio aid system
is in compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
The Declaration of Conformity for the fmGenie radio aid system is published on our
website: www.connevans.info/ce
At the end of their useful life, the packaging, product and batteries should
be disposed of via a suitable recycling centre. Do not dispose of with your
normal household waste. Do not burn.
