fm
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fm
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6
fmGenie Questions &
Answers
58
fm
G
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fm
G
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6
fmGenie Questions &
Answers
Some of these settings only come
into force once the fmGenie is
turned off and then turned on again.
Some people find it easier just to
make any changes while the
fmGenie is turned off.
“On the fmGenie transmitter the
alert indicator is flashing, the
display has a flashing aerial symbol
and no aerial bars are showing?”
This indicates a faulty (or missing!)
microphone, lead or aerial.
“The hearing aid does not seem
loud enough”
Check the output volume, that the
correct output mode (LO-HI) is
selected and that the volume control
is correctly set. If there is still a
problem test the
system in a
hearing aid
test box. If not
satisfied get the
suitability of the
hearing aid re-assessed.
“I would like to use direct input –
how do I find out what type of shoe
will fit my hearing aid?”
Use the search facility on
www.DeafEquipment.co.uk and put
in your hearing aid type – it should
then show the correct
shoe. Alternatively
look in Section 2
of the
Connevans
Catalogue.
“I get funny noises when near to
a computer/ light fitting/
power line etc... when my hearing
aid is on ‘T’.”
Is the interference picked up by the
hearing aid or fmGenie? Switch off
the fmGenie receiver – if the noise is
still present, the interference is
being picked up by the hearing aid.
Try the hearing aid on ‘M’; if the
interference is only present on the
loop programme then it may be
possible to use a direct input
connection. Otherwise the only
answer is to try to move away from
the source of interference.
“I can’t hear anything through my
test headphones but the speaker
symbol shows on the display.”
Check that the
symbol is showing,
if not you have a wrong switch
setting – see page 72.
“I am not hard of hearing myself
and I find it difficult to be certain
that a hearing aid is working
correctly. What would you suggest?”
Use a hearing aid stetoclip tester
from a listening test kit. Checking
that earmoulds are not blocked
with wax is always a
good idea.
“How can a carer/partner tell if an
fmGenie system is working OK?”
Use a hearing aid stetoclip tester to
listen to the overall system through
the hearing aid – see page 41.
“I can’t move the volume
controls on the receiver?”
There are clamps to lock
the controls when set –
see page 32 on how to
release them.
“I have activated the microphone
mute facility on my receiver but I
can still hear the transmitter”
Ah, we are divided by a common
language. The microphone mute
button on the transmitter mutes the
transmitter microphone and the
receiver mute button mutes the
receiver environmental microphone.
“What do I do if my fmGenie has a
fault, although it does work some of
the time?”
Write down a description of the
intermittent fault (intermittent
faults are the most difficult for us
to find). Return the defective
equipment to your adviser or
Connevans as appropriate.
“Why does the display show ‘– –’
with a flashing LED when I press a
button?”
The function you are selecting is
disabled.
“Does the system
need routine servicing?”
No.
“My transmitter has a flashing
on the display when I first turn
it on which disappears after a
while, why?”
The flashing
indicates that
channel tuning is available.
“Do I have to wait for the
to
disappear before the fmGenie
tuning functions lock out?”
No, a short press of the
button
will end the channel select period.
“The transmitter UP/DOWN
channel change buttons do not
work, why?”
Most transmitters are used on
specific frequencies with
disabled controls
–
see appendix 2, page 66.
“My transmitter turned itself off,
why?”
It is possible that the auto power off
did this. Check that the sound
symbol
shows on the transmitter
status display when someone is
talking, if not readjust the TH
control – see appendix 2, page 69.
Also check the battery status.
“I altered one of the user preference
settings in the battery compartment
but it doesn’t seem to have done
anything, why not?”
fmGenie Questions & Answers
The following is a selection of useful information in
the form of questions and answers
LO-HI
