Condre A/V RAID User Manual Download Page 54

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7 Troubleshooting

Problem

Condre RAID

is not properly identified by the SCSI adapter during the

initialization of you computer system.

Possible Cause:

The SCSI ID set for the

Condre RAID

is used by another SCSI device

attached to the same SCSI adapter.

Fix

: Through the Configuration Mode select SCSI Params, then Set SCSI ID, and

specify a different SCSI ID. Also, most SCSI host adapters provide a onboard ROM
BIOS, or software utility, that displays the devices attached and their SCSI ID.
Disconnect the

Condre RAID

from the SCSI host adapter and during the system boot, or

by running the utility, note the SCSI ID already in use. This will select a SCSI ID for
the

Condre RAID

Problem

: The

Condre RAID

is identified at all SCSI ID.

Possible

Cause

: The SCSI ID set for the

Condre RAID

is identical to the reserved SCSI

ID used by the SCSI adapter in your computer system.

Fix

: Use the Configuration Mode to configure the

Condre RAID

for a different SCSI ID.

Remember the majority of SCSI host adapter reserves SCSI ID 7 for the adapter ID.

Problem

: The

Condre RAID

is not been detected by the SCSI host adapter.

Possible

Cause

: Incorrect termination in a daisy chain configuration or a loose cable in

a stand-alone configuration.

Fix

: In a daisy chain configuration verify only the SCSI host adapter and the last SCSI

device is terminated. To change the termination settings of the

Condre RAID

use the

SCSI Params menu and SCSI Termination option to enable or disable termination.

Problem

: Unable to access the

Condre RAID

after the operating system boots up.

Possible Cause

: The

Condre RAID

is not configured.

Fix

: Make sure the

Condre RAID

is configured for a RAID level. If no RAID level is

configured the operating system will not detect the

Condre RAID

as a disk drive.

Problem

: Unable to access the Configuration Mode using the remote terminal

interface.

Possible Cause

: The terminal communications settings are not matching the settings

of the

Condre RAID

RS-232 interface.

Fix

: The default settings for the RS-232 port are 19200 Baud rate, 8 Data bits, 1 Stop

bit, No Parity, and XON/XOFF Flow control. Make sure the terminal is configured for

Summary of Contents for A/V RAID

Page 1: ...harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the follo...

Page 2: ...1 Control Panel Key Definitions 18 3 4 MEMORY MODULE 19 3 4 1 Installing a SO DIMM Module 20 4 CONFIGURING Condre A V RAID 21 4 1 INITIAL RAID CONFIGURATION 21 4 1 1 Quick Setup 21 4 1 2 Single Host C...

Page 3: ...UTILITY 50 6 1 KEY DEFINITIONS UNDER ANSI TERMINAL 50 6 2 CONNECTING TERMINALS 50 6 2 1 Communication Ports Settings 51 6 2 2 Terminal Access 51 6 2 3 Using a PC for Terminal Emulation 51 6 3 USING TH...

Page 4: ...oth data expansion and server migration 1 1 Key Features The Condre A V RAID supports the following features Support for RAID Levels 0 1 0 1 3and 5 Host System independent Operating System independent...

Page 5: ...lf diagnostic utility Self diagnostic Mode occurs automatically upon power up or after the Condre RAID has been reset During this mode all components are tested and any potential problems are reported...

Page 6: ...y application 2 1 2 1 Entering a Password If the password checking feature is enabled you will be prompted to enter your password and will not be allowed to proceed until the password is entered corre...

Page 7: ...ys the current status of the Condre RAID A typical display looks like the following Condre RAID OOOOOOOOOOOS Press Installed Memory MB Press RAID Capacity GBytes Press RAID Capacity GBytes Press Firmw...

Page 8: ...RAID Member Press Disk 1 Press Disk 16 Press RAID Level R5 Press SCSI ID Press SCSI LUN 8...

Page 9: ...d O Disk is On line S Disk is a Spare disk R Disk is Removed I Disk is been checking R5 The RAID level 0 1 0 1 3 5 configuration ID 0 The SCSI ID 0 15 configuration Alternating cursor indicating opera...

Page 10: ...AID levels RAID Level Description Minimum Drives Data Availability Performance Sequential Performance Random None RAID Non RAID 1 Drive Drive RAID 0 Disk Striping N NRAID R Highest W Highest R High W...

Page 11: ...s not provide data redundancy 2 2 2 2 Disk Striping RAID 0 RAID 0 Minimum Disks required 2 Capacity N Redundancy No Striping refers to the storing of data across multiple drives in a drive group If th...

Page 12: ...re than two hard drives RAID 0 1 will be performed automatically Mirroring refers to the replication of data on two or more drives Each drive contains a mirror image of the data on the other drive Vir...

Page 13: ...ity N 2 Redundancy Yes RAID 0 1 combines RAID 0 and RAID 1 Mirroring and Striping RAID 0 1 allows multiple drive failure because of the full redundancy of the hard drives If there are more than two ha...

Page 14: ...ndancy Yes RAID 3 performs Block Striping with Dedicated Parity One drive member is dedicated to storing the parity data When a drive member fails the controller can recover regenerates the lost data...

Page 15: ...removal and replacement of a faulty drive without power down the system This is usually performed when there is no Hot Spare drive configured There is no need to power down the system 2 2 4 Automatic...

Page 16: ...is available the controller will not try to rebuild unless the user applies a forced manual rebuild 2 2 6 PAGE and FAX Notification The Condre RAID does not require additional software for system moni...

Page 17: ...d and configured Please follow your system or SCSI host adapter manual for the preparation If you are an advanced user or are familiar with the installation requirements for a RAID subsystem you may s...

Page 18: ...ed Scroll Up button Scroll Down button Select button ENT to choose or exercise an option Escape button ESC to return to the previous menu or cancel a selection Power LED LCD displays messages for conf...

Page 19: ...ication Minimum Recommended 144 pin SDRAM SO DIMM modules PC 100 60 80 ns SDRAM SO DIMM module with or without parity With parity for security Minimum of one SO DIMM with 32 MB The memory card socket...

Page 20: ...est edge is closest to the front of the box the longest end is nearest the back 4 Hold the card at a shallow angle about 25 degrees and insert the edge connector into the connector slot The gold teeth...

Page 21: ...or utility For Go to section Quick Setup 4 1 1 Single Host 4 2 1 Dual Host 4 2 4 4 1 1 Quick Setup 1 Turn on the Condre RAID from power supply switch 2 Press the ENT button to display the Main Menu me...

Page 22: ...the SCSI termination for the ACS 8910 then press the ENT button NOTE If the Condre RAID is the only SCSI device on the bus or is at the end of a daisy chain the termination should be enabled If the Co...

Page 23: ...e down arrow button until the 62 Init R5 R3 menu is displayed then press ENT button 4 Use the down arrow button until the STOP option is displayed then press the ENT button 5 Press the ESC button to r...

Page 24: ...the ENT button 19 Use the down arrow button until the Yes option is displayed then press the ENT button 20 Use the down arrow button until the 53 Restart menu is displayed then press the ENT button 21...

Page 25: ...Partition 4 5 GB ACS 8910 Configuration Step Menu Setting 1 11 Re conf RAID Yes 2 12 RAID Level 5 3 13 Disk Number 5 4 21 Set SCSI ID 3 5 51 Update NVRAM Yes 6 53 Restart Yes 7 62 Init R5 STOP 8 141 S...

Page 26: ...guration Step Menu Setting 1 11 Reconf RAID Yes 2 12 RAID Level 5 3 13 Disk Number 5 4 51 Update NVRAM Yes 5 53 Restart Yes 6 62 Init R5 STOP 7 141 Slice 0 5000 MB 8 142 Slice 1 8000 MB 9 143 Slice 2...

Page 27: ...yed then press the ENT button 11 Press the down arrow button until the 211 Set SCSI ID menu is displayed then press the ENT button 12 Use the down arrow buttons to select a SCSI ID to set the Condre R...

Page 28: ...24 Use the down arrow button until the 53 Restart menu is displayed then press the ENT button 25 Use the down arrow button until the Yes option is displayed then press the ENT button NOTE This will au...

Page 29: ...ENT button 41 Repeat step from 36 to 39 to select the Secondary Host 42 Press the ESC button to return to the Main Menu menu 43 Press the down arrow button until the 5 NVRAM menu is displayed then pre...

Page 30: ...t Primary SCSI ID 0 5 221 Set Secondary SCSI ID 0 6 51 Update NVRAM Yes 7 53 Restart Yes 8 62 Init R5 STOP 9 141 Slice 0 25000 MB 10 142 Slice 1 15000 MB 11 2161 Primary SCSI LUN 0 Slice 0 12 2261 Sec...

Page 31: ...s you set 7 Press the ESC button and the down arrow button until the 22 Secondary Host menu is displayed then press the ENT button 8 Repeat step from 4 to 6 to select the Secondary Host 9 Press the ES...

Page 32: ...1 SCSI ID 0 Host 2 SCSI ID 0 ACS 8910 Configuration Step Menu Setting 1 11 Reconf RAID Yes 2 12 RAID Level 5 3 13 Disk Number 5 4 211 Set Primary SCSI ID 0 5 221 Set Secondary SCSI ID 0 6 51 Update NV...

Page 33: ...n until the 69 Expand Array menu is displayed then press ENT button 6 Select the listing 3 4 5 6 7 8 9 10 11 12 13 to expand disk number for RAID capacity then press the ENT button 7 Select Yes to exe...

Page 34: ...ams 2 SCSI Params 3 RS232 Params 4 System Params 5 NVRAM 6 RAID Func 4 3 1 Quick Setup menu The Quick Setup menu which provides a quickly RAID level 5 configuration in a short time This Quick Setup wi...

Page 35: ...ng 12 RAID Level 0 1 0 1 3 5 None 0 1 Description Use to specify the RAID Level Sub menu Settings Default setting 13 Disk Number 16 14 12 10 8 6 4 2 12 Description Use to specify the number of disks i...

Page 36: ...2 0 1 2 3 4 5 5 17H ALL 0 1 2 3 4 5 5 Description Use to negotiate the highest DMA data transfer mode with the installed disks during initialization Sub menu Settings Default setting 18 LBA Mode Enabl...

Page 37: ...hreaded applications that issue multiple disk commands Sub menu option Settings Default setting 21 Primary SCSI 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Multiple 0 Description Use to specify Primary SCSI ID...

Page 38: ...ttings Default setting 22 Secondary SCSI 221 Set SCSI ID 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Multiple 0 Description Use to specify the Secondary SCSI ID for the Condre RAID Sub menu option Sub menu opt...

Page 39: ...lice 0 Slice 7 Slice 3 2265 LUN 4 Disable Slice 0 Slice 7 Slice 4 2266 LUN 5 Disable Slice 0 Slice 7 Slice 5 2267 LUN 6 Disable Slice 0 Slice 7 Slice 6 2268 LUN 8 Disable Slice 0 Slice 7 Slice 7 Descr...

Page 40: ...57600 115200 115200 312 Stop bit 1 2 1 313 Data bit 7 8 8 314 Parity None Odd Even None Description Use to specify the communication protocol between the Condre RAID and external modem Sub menu optio...

Page 41: ...Info 421 Paging Disable Enable Disable Description Enable Disable Pager function 422 Pager1 No Enter the pager number to notify 4221 Tel No 16 characters 4222 Pin No 16 characters Sub menu options Su...

Page 42: ...ons can be notified Use the FAX Class to specify the fax class support of the modem The fax can be sent up to 20 times at intervals in minutes of up to 20 minutes Use the FAX Now option to immediately...

Page 43: ...or a change to take effect the Condre RAID controller must be restarted Use the Restart option to automatically reset the Condre RAID controller Sub menu options Settings Default setting 51 Update NVR...

Page 44: ...rt Stop 61F Format Disk15 Stop Start Stop 61G Format Disk16 Stop Start Stop 61H Format ALL Stop Start Stop Description Use to low level formats the disk This option is only available when the Condre R...

Page 45: ...None Disk 14 None Disk 15 None Disk 16 None Description Use this option to add a disk to an existing configuration This is only valid if not all disks were configured then a disk can be added without...

Page 46: ...che hits This information is only viewable using the Monitor Utility from a remote terminal Sub menu options Sub Option Setting Default Setting 69 Expand Array 691 1 Disk No Yes No Description 692 2 D...

Page 47: ...5 1 1 Modem Access Attach the external modem to the Modem port located at the back of the Condre RAID Attach the modem cable provided by the modem manufacturer from the Modem port located at the back...

Page 48: ...Key in the pin numbers then press the ENT button NOTE The pin number is only required if a user pin is necessary to ENT a code 11 Press down arrow button until the 424 Code is display then press the E...

Page 49: ...pport 8 Press down arrow button until the 433 FAX1 No menu is display then press the ENT key 9 Key in the primary fax numbers then press the ENT key 10 Repeat step 8 and 9 to setup the 434 FAX2 No the...

Page 50: ...NOTE The Monitor Utility via the RS 232 interface and the front control panel cannot be used at the same time When one is active access to the other is disabled 6 1 Key Definitions under ANSI Terminal...

Page 51: ...FF Enabled 6 2 2 Terminal Access To access the monitor utility connect a standard female DB 9 to female DB 9 cable is included the remote ANSI terminal or terminal emulation program to the RS 232 port...

Page 52: ...dre RAID At the top is the Monitor Utility title which contains the model number and firmware version of the Condre RAID At the left is the LCD window The contents displayed here also appears on the f...

Page 53: ...nning the Monitor Utility 1 Start the Monitor Utility by pressing the Ctrl D keys 2 Go to the Menu section by pressing the Tab key 3 Press the ENT key to open the Main Menu menu 4 Go to the 6 RAID Par...

Page 54: ...jority of SCSI host adapter reserves SCSI ID 7 for the adapter ID Problem The Condre RAID is not been detected by the SCSI host adapter Possible Cause Incorrect termination in a daisy chain configurat...

Page 55: ...em initialization string is not compatible with your modem Fix Change the modem initialization string in the System Params option Refer to your modem manual for its initialization string The following...

Page 56: ...equests from the host see above Fix Make sure the WRITE BUFFER option of the RAID Params menu is enabled In addition more cache memory may be required By increasing the cache memory the write buffer s...

Page 57: ...apacity being added to an existing RAID configuration is less than the configured disks To add a disk to an existing configuration the disk must be the equal size or greater Disk x format ERROR Disk x...

Page 58: ...ne Disk number x failed and was removed from the RAID configuration DISK x not installed The disk x is not detected by the controller Possible bad disk DISK x ERROR status The disk x caused an error T...

Page 59: ...currently is use and unable to send a page notification Invalid NVRAM The information stored in the NVRAM area is invalid and unable to be used No Configuration The ProRAID is currently not configure...

Page 60: ...hannel to Host 2 Max Ultra 160 IDE Disk Channel Up to 16 x IDE ATA 100 133 Data Transfer Rate Up to 160MB Tagged Command Queuing Yes up to 256 Commands Stripe Size Variable Write Option Write through...

Page 61: ...m 16 Ultra Wide SCSI 2 1 5 m 8 Ultra Wide SCSI 2 3 m 4 Ultra 2 Wide SCSI 12m 16 Ultra160 SCSI 12m 16 SCSI Bus Width and Maximum Throughput 61 Bus Width SCSI Bus Sync Frequency Max Bus Throughput SCSI...

Page 62: ...ormation generated or stored Disk Mirroring Data is duplicated on different sets of disks in the array Host Computer Any computer system to which disks are directly attached and accessible for I O Mai...

Page 63: ...he array member disks or the access path to it fails RAID levels The original RAID level 1 through 5 was outlined in a research paper entitled A Case for Redundant Arrays of Inexpensive Disks This pap...

Page 64: ...APPENDIX F Record the Condre RAID Setting F 1 View Drive Information 64 Channel Brand Model Capacity 1 GB 2 GB 3 GB 4 GB 5 GB 6 GB 7 GB 8 GB 9 GB 10 GB 11 GB 12 GB 13 GB 14 GB 15 GB 16 GB...

Page 65: ...er 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Spare Disk No Yes Channel _____________ Slice 0 __________ GB Slice 1 __________ GB Slice 2 __________ GB Slice 3 __________ GB Slice 4 __________ GB Slice 5...

Page 66: ...le Disable Speed Ultra2 Ultra160 Ultra Enable Disable Wide Enable Disable LUN 0 to Slice 0 1 2 3 4 5 6 7 LUN 1 to Slice 0 1 2 3 4 5 6 7 LUN 2 to Slice 0 1 2 3 4 5 6 7 LUN 3 to Slice 0 1 2 3 4 5 6 7 LU...

Page 67: ...Speed Ultra2 Ultra160 Ultra Enable Disable Wide Enable Disable LUN 0 to Slice 0 1 2 3 4 5 6 7 LUN 1 to Slice 0 1 2 3 4 5 6 7 LUN 2 to Slice 0 1 2 3 4 5 6 7 LUN 3 to Slice 0 1 2 3 4 5 6 7 LUN 4 to Sli...

Page 68: ...on Baud Rate 2400 4800 9600 14400 19200 28800 38400 57600 115200 Stop Bit 1 2 Data Bit 1 2 Parity None Odd Even F 4 2 Terminal Params Information Baud Rate 2400 4800 9600 14400 19200 28800 38400 57600...

Page 69: ...0000 New ______________ F 5 2 Pager Information Paging Enable Disable Pager 1 No Tel No _____________________ Pin No _____________________ Code _________________________ Pager 2 No Tel No ____________...

Page 70: ...____________ String 2 _________________________ F 5 5 Modem Information Modem Initialize String Hays Default AT D0 K4E0 Brand _________________________ Initialize String _________________________ F 6...

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