Compaq ES40CSLP Installation, User & Service Manual Download Page 146

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Troubleshooting and Diagnostics

6–20 Compaq ES40CSLP Rackmount System Installation/User/Service Guide

Figure 6-1 System Motherboard Jumpers

MMB0 Connector

MMB2 Connector

MMB3 Connector

MMB1 Connector

CPU3 Connector

J17

CPU2 Connector

J18

CPU1 Connector

J34

CPU0 Connector

J40

LJ-06660

2 1

J31

J26

J25
J24

J23

J20

J22

J21

E296

E16

Summary of Contents for ES40CSLP

Page 1: ...CompaqES40CSLPRackmount System Installation User ServiceGuide Part Number EK ES40R IN A01 October 1999 Revision Update Information This is a new manual Compaq Computer Corporation Houston Texas...

Page 2: ...protected by copyright No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rig...

Page 3: ...2 4 2 Attaching the Slide Assemblies to the Cabinet Rails 2 5 2 4 2 1 Attaching the Right Slide Assembly to the Cabinet Rails 2 5 2 4 2 2 Attaching the Left Slide Assembly to the Cabinet Rails 2 6 2 4...

Page 4: ...4 UNIX Over the Network 3 22 3 7 Starting a Tru64 UNIX Installation 3 24 3 8 Booting OpenVMS 3 26 3 8 1 Booting OpenVMS from the Local CD ROM Drive 3 26 3 8 2 Booting OpenVMS from the InfoServer 3 27...

Page 5: ...18 PCI Card Cage Fan Assembly 5 20 5 19 PCI Option Modules 5 21 5 20 Paddle Card 5 22 5 21 Miscellaneous I O Module 5 23 5 22 PCI Backplane 5 24 5 23 Bottom Access Cover 5 25 5 24 System Motherboard...

Page 6: ...s 6 48 6 7 1 RMC and Error Information 6 48 6 7 2 Error Log Analysis with Compaq Analyze 6 49 6 7 2 1 Features of Compaq Analyze 6 49 6 7 2 2 Installing Compaq Analyze 6 50 6 7 2 3 Starting and Stoppi...

Page 7: ...7 Example 3 13 OpenVMS Installation Menu 3 28 Example 3 14 Update Utility Display 3 30 Example 4 1 Dial In Configuration 4 12 Example 4 2 Dial Out Alert Configuration 4 13 Example 6 1 Sample SROM Powe...

Page 8: ...e Power Supply 5 13 Figure 5 11 Removing and Replacing the OCP Assembly 5 14 Figure 5 12 Removing and Replacing CPU Modules 5 15 Figure 5 13 Removing and Replacing a Memory Motherboard MMB 5 16 Figure...

Page 9: ...Codes 6 12 Table 6 8 SROM Error Messages 6 13 Table 6 9 Summary of Diagnostic and Related Commands 6 22 Table 6 10 Compaq ES40CSLP Fault Detection and Correction 6 52 Table 6 11 Troubleshooting PCI Bu...

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Page 11: ...ve install the system Contact your local Compaq representative if you have any questions Organization This guide is organized as follows Chapter 1 Introduction Provides an overview of the ES40CSLP rac...

Page 12: ...AlphaServer ES40 Service Guide EK ES240 SV AlphaServer ES40 User Interface Guide EK ES240 UI Conventions This guide uses the following conventions Convention Meaning Note A note calls the reader s att...

Page 13: ...or any other manual You can send your comments to Compaq in the following ways Internet electronic mail reader comments compaq com Mail Compaq Computer Corporation PKO3 2 21J 129 Parker Street Maynard...

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Page 15: ...into a 48 26 cm 19 in EIA cabinet The ES40CSLP rackmount system is part of the AlphaServer ES40 product line This product line is a family of Alpha symmetric multiprocessor server systems that are sup...

Page 16: ...I busses that support seven 64 bit PCI slots a PCI to Ultra SCSI 2 port and an PCI to Ethernet port PCI bus 0 supports four PCI slots and a PCI to ISA bridge If a graphics adapter is installed it must...

Page 17: ...ontrols System components and controls are located at the front internally and at the rear of the system chassis 1 3 1 Front Components Figure 1 2 shows the components located on the front of the syst...

Page 18: ...attempts to power the system back on Conditions that prevent the system from powering on can be determined by entering the status command from the remote management console RMC The RMC is powered sep...

Page 19: ...he system chassis Figure 1 4 Internal Components EA 00057 6 1 7 3 1 2 4 5 8 9 10 2 3 Floppy drive System card cage CD ROM drive PCI card cage Operator control panel Miscellaneous I O module System car...

Page 20: ...rear of the system chassis Figure 1 5 Rear Components EA 00058 1 10 2 8 7 3 9 5 2 3 4 4 6 1 5 1 2 3 4 5 6 7 VGA controller PCI bus 0 Slot 4 Modem port PCI board slots Ethernet network connector Parall...

Page 21: ...Area Attaching the Slide Assemblies to the Cabinet Rails Installing Rail Nuts on the Front Rails Attaching the Inner Races to the Chassis Mounting the System on the Slides Connecting the Power Cord Co...

Page 22: ...nt and rear of the cabinet Exceeding internal thermal limits can affect system reliability ______________________________________________________________ ____________________________WARNING___________...

Page 23: ...______________________________________ 2 4 Installing the ES40CSLP Rackmount System The following sections contain the procedures for installing the ES40CSLP rackmount system in a 48 26 cm 19 in EIA c...

Page 24: ...aching left slide bracket to the left front rail Hole 3 for attaching right slide bracket to the right front rail Hole 12 for attaching left slide bracket to the left rear rail Hole 4 for attaching ri...

Page 25: ...nside of the right front rail and align two holes of the captive bar nut with two slide bracket holes and with the 3rd and 5th holes of the installation area on the right front rail 4 Install two 10 3...

Page 26: ...captive bar nut with two slide bracket holes and with the 12th and 14th holes of the installation area on the left rear rail 6 Install two 10 32 screws in the 12th and 14th holes of the installation...

Page 27: ...s upward and the locking lever points toward the front of the system Otherwise the slide will be damaged when the system is installed on the slide assemblies __________________________________________...

Page 28: ...chheben oder Transport des Systems sollten deshalb gen gend Hilfskr fte vorhanden sein oder die richtigen Hebewerkzeuge benutzt werden ______________________________________________________________ St...

Page 29: ...s 1 Attach the power cord to the power supply ac input receptacle located on the rear of the chassis _____________________________ Note____________________________ At this time leave the other end of...

Page 30: ..._______Caution__________________________ Before connecting a terminal to the system turn off the ac power to the system with the power On Off button on the OCP and disconnect the power cord from the p...

Page 31: ...__ Perform the following procedure to remove the top cover 1 Extend the chassis for service see Section 5 2 2 Loosen the three captive screws on the top left side of the top cover see Figure 2 7 3 Lif...

Page 32: ...remove the PCI access cover 1 Extend the chassis for service see Section 5 2 2 Loosen the two captive screws along the front edge of the PCI access cover see Figure 2 8 3 Swing the front of the PCI a...

Page 33: ...re 2 9 CPU Slot Layout on the System Motherboard EA 00067 MMB1 MMB3 MMB0 MMB2 J7 J8 J5 J6 CPU3 CPU2 CPU1 CPU0 J17 J18 J34 J40 1 2 3 4 1 2 3 4 CPU slot 0 CPU slot 2 CPU slot 1 CPU slot 3 Perform the fo...

Page 34: ...levers at each end of the module and align the CPU module with the chosen slot see Figure 2 10 9 Slide the CPU module down into the slot until it stops 10 Push down on the two module levers to lock th...

Page 35: ...2 11 Memory Motherboard Slot Layout on the System Motherboard EA 00069 MMB1 MMB3 MMB0 MMB2 J7 J8 J5 J6 CPU3 CPU2 CPU1 CPU0 J17 J18 J34 J40 1 2 3 4 1 2 3 4 MMB slot 0 MMB slot 2 MMB slot 1 MMB slot 3 P...

Page 36: ...ed by the module levers at each end of the module and align the memory motherboard with the first MMB slot of the pair see Figure 2 12 9 Slide the memory motherboard down into the slot until it stops...

Page 37: ...te an array All DIMMs within an array must be the same size For example if Set 0 consists of 64 MB DIMMs Set 4 must also consist of 64 MB DIMMs The arrays are as follows Array 0 Set 0 and Set 4 Array...

Page 38: ..._____ 8 Remove the two memory motherboards on which the set of memory DIMMs are to be installed see Figure 2 14 9 Open the locking levers on the two appropriate DIMM slots on each of the memory mother...

Page 39: ...Module mit begrenztem Ausgangsstrom benutzt werden ______________________________________________________________ Figure 2 15 PCI Backplane Layout 7 6 5 4 3 2 1 EA 00072 1 2 PCI bus 0 PCI bus 1 Perfo...

Page 40: ..._________________________________________________ 8 Slide the option module into the selected slot and apply firm pressure until the module is firmly seated see Figure 2 16 Secure the module in place...

Page 41: ...1 2 12 Connecting to Networks The system can support Ethernet network options that can be connected to the network connector on the PCI backplane The system can be connected to a 10BASE T Ethernet net...

Page 42: ...e system turn off the ac power to the system with the power On Off button on the OCP and disconnect the power cord from the power supply ac input receptacle on the rear of the chassis ________________...

Page 43: ...ive screws on the top right side of the hard disk drive cover see Figure 2 19 3 Lift the right side of the hard disk drive cover and slide the cover to the right until the two tabs on the left side of...

Page 44: ...re the hard disk drive to the hard disk drive bracket with four screws through the four rubber grommets see Figure 2 20 7 Attach two rubber grommets to the lower sides one on each side of the hard dis...

Page 45: ...Installation Compaq ES40CSLP Rackmount System Installation User Service Guide 2 25 Figure 2 20 Installing a Hard Disk Drive EA 00077 8 9 1 6 2 3 4 5 1 7...

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Page 47: ...e System Power up the system by pressing the On Off power button on the operator control panel see Figure 3 1 Testing begins and status messages are displayed on the console terminal screen and on the...

Page 48: ...rity and ECC detection in progress Bcache ECC data tests in progress Bcache TAG lines tests in progress Memory sizing in progress Memory configuration in progress Memory data test in progress Memory a...

Page 49: ...o Memory Available message is reported and the system halts If all memory passes the primary CPU loads the SRM console and transfers control to it Table 3 1 SROM Power Up Status Messages Status Code F...

Page 50: ...ile system initializing hardware initializing timer data structures lowering IPL CPU 0 speed is 2 00 ns 500MHz create dead_eater create poll create timer create powerup access NVRAM Memory size 2048 M...

Page 51: ...arting with this message the power up display is printed to any console terminal regardless of the state of the console environment variable If console is set to graphics the display from this point t...

Page 52: ...displays the SRM user interface can be either a serial terminal VT320 or higher or equivalent or a VGA monitor The SRM console environment variable determines the display device If console is set to...

Page 53: ...nizes all devices memory configuration and network connections Displaying a Tru64 UNIX or OpenVMS Configuration Use the following SRM console commands to view system configuration for Tru64 UNIX or Op...

Page 54: ...ry Array Size Base Address 0 256Mb 0000000060000000 1 512Mb 0000000040000000 2 256Mb 0000000070000000 3 1024Mb 0000000000000000 2048 MB of System Memory Slot Option Hose 0 Bus 0 PCI 2 0 NCR 53C896 pke...

Page 55: ...ltifunction controller Two controllers reside on the same chip They are shown as 2 0 and 2 1 The first number is the logical slot and the second is the function The Acer Labs bridge chip which is loca...

Page 56: ...7 pkc0 7 0 2000 1 PKC0 SCSI Bus ID 7 pkd0 7 0 2001 1 PKD0 SCSI Bus ID 7 Table 3 3 Device Naming Conventions Category Description dq Driver ID Two letter designator of port or class driver dk SCSI dis...

Page 57: ...var To reset an environment variable use the set envar command where the name of the environment variable is substituted for envar The boot related environment variables are described in Section 3 5 F...

Page 58: ...ondary bootstrap file 100 Halt before secondary bootstrap 10000 Display debug messages during booting 20000 Display user messages during booting Tru64 UNIX The following parameters are used with this...

Page 59: ...Us are enabled by default The primary CPU cannot be disabled The primary CPU is the lowest numbered working CPU ew 0_inet_init NV Determines whether the interface s internal Internet database is initi...

Page 60: ...a SCSI controller to perform in standard or fast mode 0 Sets the default speed for devices on the controller to standard SCSI If a controller is set to standard SCSI mode both standard and fast SCSI d...

Page 61: ...you to log in through either the COM1 MMJ or COM2 console port 3 4 5 Setting SRM Console Security You can set the SRM console to secure mode to prevent unauthorized personnel from modifying the syste...

Page 62: ...akes when the system is power cycled reset or experiences a failure On systems that are factory configured for Tru64 UNIX or OpenVMS the factory setting for auto_action is halt The halt setting causes...

Page 63: ...t related environment variables are listed below and described in the following sections bootdef_dev Defines a default boot device boot_file Specifies a default file name to be used for booting when n...

Page 64: ...load ISL boot program P00 set boot_file apb_0712 3 5 3 boot_osflags The boot_osflags environment variable sets the default boot flags and for OpenVMS a root number Boot flags contain information used...

Page 65: ...system 4 2 Stop at initial system breakpoint 8 3 Perform diagnostic bootstrap 10 4 Stop at the bootstrap breakpoints 20 5 Omit header from secondary bootstrap image 80 7 Prompt for the name of the se...

Page 66: ...tocols environment variable sets network protocols for booting and other functions To list the network devices on your system enter the show device command The Ethernet controllers start with the lett...

Page 67: ...iated environment variables In Example 3 8 boot flags have already been set Example 3 8 Booting Tru64 UNIX from a Local SCSI Disk P00 sho dev dka0 0 0 1 1 DKA0 RZ2ED LS 0306 dka100 1 0 1 1 DKA100 RZ2E...

Page 68: ..._____________________________________________________________ Systems running Tru64 UNIX support network adapters designated ew 0 or ei 0 The asterisk stands for the adapter ID a b c and so on 1 Power...

Page 69: ...100 1 0 1 1 DKA100 RZ2DD LS 0306 dka200 2 0 1 1 DKA200 RZ1CB CS 0844 dkb0 0 0 3 1 DKB0 RZ25 0900 dqa0 0 0 15 0 DQA0 TOSHIBA CD ROM XM 6302B 1012 dva0 0 0 1000 0 DVA0 ewa0 0 0 4 1 EWA0 00 00 F8 09 90 F...

Page 70: ...or your system See the Tru64 UNIX Installation Guide for complete installation instructions Example 3 10 Text Based Installation Display P00 boot dqa0 boot dqa0 0 0 15 0 flags a block 0 of dqa0 0 0 15...

Page 71: ...subsets plus optional software subsets that you select You can customize the file system layout The UNIX Shell option puts your system in single user mode with superuser privileges This option is pro...

Page 72: ...the unit number of the drive for your device 5 Enter the boot command and command line parameters if you have not set the associated environment variables In Example 3 11 the boot command with the fl...

Page 73: ...ver ISL program displays a menu 6 Respond to the menu prompts using the selections shown in this example For complete instructions on booting OpenVMS from the InfoServer see the OpenVMS installation d...

Page 74: ...OpenVMS Alpha To create the system disk see the OpenVMS installation document Installing the OpenVMS Alpha Operating System Example 3 13 OpenVMS Installation Menu OpenVMS TM Alpha Operating System Ve...

Page 75: ...anually CD ROM System disk OpenVMS Network protocol bootp for Tru64 UNIX or MOP for OpenVMS Floppy disk 3 10 1 Sources of Firmware Updates The Alpha Systems Firmware Update Kit comes on a CD ROM which...

Page 76: ...irmware Update Utility Function Description Display Displays the system s configuration table Exit Done exit LFU reset List Lists the device revision firmware name and update revision Readme Lists imp...

Page 77: ...mware enter update rmc To update serial ROM SROM enter update srom For example UPD update srom The remainder of the display is similar to that shown in Example 3 14 3 10 4 Updating from the CD ROM You...

Page 78: ..._________________________________________ 6 After some messages are displayed you will be prompted for the bootfile Enter the directory and file name as follows Bootfile sys0 sysexe fwupdate exe 7 Ent...

Page 79: ...rom a Floppy Disk The RMC firmware can be updated from a floppy disk 1 Boot the update utility from the SRM console as follows P00 boot dva0 2 At the UPD prompt enter the exit command and answer y at...

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Page 81: ...nism for monitoring the system voltages temperatures and fans and manipulating it on a low level reset power on off halt The RMC performs monitoring and control functions to ensure the successful oper...

Page 82: ...system and dumps the contents into the DPR These EEPROMs contain configuration information asset inventory and revision information and error logs During power up the SROM sends status and error info...

Page 83: ...a Flow in Through Mode Modem System SRM AlphaBIOS Consoles Operating System RMC Modem Port Remote Local Serial Terminal MMJ Port Modem RMC RMC Remote Serial Terminal or Terminal Emulator COM1 COM1 Por...

Page 84: ...mode all data and control signals are routed directly between the system COM1 port and the external modem port and the RMC does not listen to the traffic on the COM1 data lines The RMC is responsible...

Page 85: ...equence is used to invoke the remote management console The remote management console can be accessed through a modem from a local serial console terminal from a local VGA monitor or from the system T...

Page 86: ...onnect and to reload the SRM console Do you really want to continue y n y Please enter the escape sequence to connect to the Remote Management Console After entering the escape sequence the system ent...

Page 87: ...rver ES40 User Interface Guide Command Conventions Observe the following conventions for entering RMC commands Enter enough characters to distinguish the command _____________________________ Note____...

Page 88: ...local Changes the focus of the COM1 traffic to the local MMJ port if RMC is currently in one of the bypass modes or is in through mode with an active remote session Example RMC set com1_mode Com1_mod...

Page 89: ...enabled Disable Modem for remote access is disabled RMC Password Set Password set for modem access Not set No password set for modem access Alert Enable Enabled Dial out enabled for sending alerts Dis...

Page 90: ...2 OK CPU3 OK CPU CORE voltage CPU0 2 192V CPU1 2 192V CPU2 2 192V CPU3 2 192V CPU IO voltage CPU0 1 488V CPU1 1 488V CPU2 1 488V CPU3 1 488V Bulk voltage 3 3V Bulk 3 328V 5V Bulk 5 076V 12V Bulk 12 09...

Page 91: ...to turn the system off you can toggle the Power button to power the system back on When you issue the power on command the terminal exits RMC and reconnects to the server s COM1 port RMC power on Ret...

Page 92: ...ing Motorola 3400 Lifestyle 28 8 AT F0E0V0X0S0 2 AT T Dataport 14 4 FAX AT F0E0V0X0S0 2 Hayes Smartmodem Optima 288 V 34 V FC FAX AT FE0V0X0S0 2 Sets the password that is prompted for at the beginning...

Page 93: ...larm conditions within the managed system it can call a preset pager number You must configure remote dial in for the dial out feature to be enabled See Section 4 7 5 To set up the dial out alert feat...

Page 94: ...ent alert so that the RMC can capture a new alert The last alert is stored until a new event overwrites it The Alert Pending field of the status command becomes NO after the alert is cleared Verifies...

Page 95: ...ence is set to something other than the default and you have forgotten the sequence RMC must be reset to its factory settings to restore the default escape sequence ___________________________ WARNING...

Page 96: ...is down 7 Disconnect the power cord from the power supply Wait until the 5V Aux LED on the power supply goes off before proceeding 8 Install jumper J25 over pins 2 and 3 to enable RMC mode 9 Reinstall...

Page 97: ...ast being initialized From the local serial terminal or VGA monitor enter the set password and set init commands and then enter the enable remote command The modem is not configured correctly Modify t...

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Page 99: ...m Extending the Chassis for Service Front Panel Top Cover PCI Access Cover Removable Media Bracket Floppy Drive CD ROM Drive Hard Disk Drive Cover Hard Disk Drive Power Supply OCP Assembly CPU Modules...

Page 100: ...a qualified service person should remove and replace components in the ES40CSLP rackmount system A qualified service person should have the technical training and experience necessary to be aware of t...

Page 101: ...tionen f r das Gestell oder Geh use h ngen von der jeweiligen Konfiguration ab ______________________________________________________________ Perform the following procedure to extend ES40CSLP rackmou...

Page 102: ...see Section 5 2 2 Remove the six 10 32 flat head screws that secure the front panel to the front of the chassis see Figure 5 2 3 Pull the front panel away from the chassis To replace the front panel...

Page 103: ...Perform the following procedure to remove the top cover 1 Extend the chassis for service see Section 5 2 2 Loosen the three captive screws on the top left side of the top cover see Figure 5 3 3 Lift...

Page 104: ...emove the PCI access cover 1 Extend the chassis for service see Section 5 2 2 Loosen the two captive screws along the front edge of the PCI access cover see Figure 5 4 3 Swing the front of the PCI acc...

Page 105: ...tion 5 3 3 Remove the two screws that secure the removable media bracket to the front of the chassis see Figure 5 5 4 Slide the removable media bracket out of the chassis until the main cable can be a...

Page 106: ...ee Section 5 6 4 Remove the five screws that secure the two halves of the removable media bracket together see Figure 5 6 5 Disconnect the flex cable connector from the rear of the floppy drive see Fi...

Page 107: ...Section 5 6 4 Remove the five screws that secure the two halves of the removable media bracket together see Figure 5 7 5 Disconnect the flex cable connector from the rear of the CD ROM drive see Figu...

Page 108: ...ews on the top right side of the hard disk drive cover see Figure 5 8 3 Lift the right side of the hard disk drive cover and slide the cover to the right until the two tabs on the left side of the cov...

Page 109: ...e top of the hard disk drive bracket see Figure 5 9 5 Pull the hard disk drive and bracket up and out of the hard disk drive bay 6 Remove the two screws that secure the two rubber grommets to the lowe...

Page 110: ...Removal and Replacement 5 12 Compaq ES40CSLP Rackmount System Installation User Service Guide Figure 5 9 Removing and Replacing a Hard Disk Drive EA 00077 8 9 1 6 2 3 4 5 1 7...

Page 111: ...upply 1 At the rear of the chassis loosen the four captive screws that secure the power supply to the chassis see Figure 5 10 2 Grasp the two handles on the power supply and pull the power supply out...

Page 112: ...17 7 While reaching through the system card cage fan area and holding the OCP assembly remove the four screws that secure the OCP assembly to the front of the chassis and tilt the OCP assembly back s...

Page 113: ...evers located on each end of the CPU module being removed see Figure 5 12 5 Pull the CPU module straight up out of its slot see Figure 5 12 To replace the CPU module refer to Figure 5 12 and reverse s...

Page 114: ...iststrap must be worn when handling any module to prevent damage to the module ______________________________________________________________ 4 Pull up on the module levers located on each end of the...

Page 115: ...e worn when handling any module to prevent damage to the module ______________________________________________________________ 5 Push out on the locking levers located on each end of the memory DIMM b...

Page 116: ...embly straight up to disconnect the power connectors on the bottom of the chassis and lift the assembly out of the chassis see Figure 5 15 5 Remove the power connector for the failing fan from the bot...

Page 117: ...until the three tabs on the bottom of the EMI RFI honeycomb filter assembly come out of the three slots in the chassis see Figure 5 16 6 Remove the EMI RFI honeycomb filter element from the EMI RFI h...

Page 118: ...the chassis see Figure 5 17 4 Pull the fan assembly straight up to disconnect the power connector on the bottom of the assembly see Figure 5 17 5 Remove the power connector for the fan from the botto...

Page 119: ...___________________________________ Perform the following procedure to remove PCI option modules 1 Extend the chassis for service see Section 5 2 2 Remove the PCI access cover see Section 5 5 3 Discon...

Page 120: ...he paddle card see Figure 5 19 4 Remove the two screws from the right side of the chassis that secure the paddle card bracket and lift the paddle card and bracket out of the chassis see Figure 5 19 5...

Page 121: ...see Figure 5 20 5 Remove the four screws that secure the miscellaneous I O module bracket to the chassis and slide the bracket out of the rear of the chassis see Figure 5 20 6 Remove the six standoff...

Page 122: ...plane 5 Remove the miscellaneous I O module see Section 5 21 6 Remove the 12 screws that secure the PCI backplane to the card cage wall see Figure 5 21 7 Pull straight out on the PCI backplane to disc...

Page 123: ...screws that secure the rear edge of the bottom access cover to the bottom of the chassis see Figure 5 22 3 Pull the rear edge of the bottom access cover down and to the rear until the front edge comes...

Page 124: ...e the center module support bracket to the right inside of the chassis see Figure 5 23 10 Lift the center module support bracket from the chassis 11 Remove the three screws that secure the system moth...

Page 125: ...ES40CSLP Rackmount System Installation User Service Guide 5 27 Figure 5 23 Removing and Replacing the Two Center Module Support Brackets EA 00094 1 2 6 3 5 4 Figure 5 24 Removing and Replacing the Sys...

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Page 127: ...ing system is down but you are able to access the SRM console use the console environment diagnostic tools including the power up display SRM diagnostics and RMC diagnostics If the operating system ha...

Page 128: ...ature is within environmental specifications 10 40 C 50 104 F Check that internal power supply cables are plugged in at the system motherboard Power supply shuts down after a few seconds The system ma...

Page 129: ...rrectly If you are using a VGA monitor as the console terminal the console variable should be set to graphics If you are using a serial console terminal the console environment variable should be set...

Page 130: ...SRM firmware If the fail safe load does not work replace the system motherboard Console program reports error Error codes report an error at power up Power up screen includes error messages Use the OC...

Page 131: ...ests to check that the boot device is operating Table 6 5 Errors Reported by the Operating System Symptom Action System has crashed but SRM console is operating Press the Halt button and enter the cra...

Page 132: ...ed diagnostics in the acceptance test procedures when you install a system or replace the following components CPU module memory motherboard system motherboard I O bus device or storage device Refer t...

Page 133: ...l used by field engineers for analyzing crash dumps on Alpha systems CANASTA NG compares the results of a crash dump with a set of rules If the results match one or more rules CANASTA NG notifies the...

Page 134: ...lizes and tests backup cache and minimally tests memory Finally the SROM loads the SRM console program from flash ROM into memory and jumps to the first instruction in the console program There are th...

Page 135: ...ackplane logic from the Reset state 8 The primary CPU is selected and CPU_ P _RESET is set to false This allows the primary CPU to attempt to load Flash SROM code 9 If the primary CPU is good it loads...

Page 136: ...s of CPU are installed Configuration requires that all CPUs be the same type Bad CPU ROM data Invalid data in EEPROM on the CPU System Warning Messages PSn failed A power supply failed n is the power...

Page 137: ...Memory pattern test in progress Memory thrashing test in progress Memory initialization Loading console Code execution complete transfer control PCI Test Power on RelCPU BC Data Size Mem Load ROM Jum...

Page 138: ...ble 6 7 SROM Execution Status Codes Status Code Full SROM Message Corresponding OCP Message DF SROM program starting Power on DE Init and test PCI bus PCI Test DD Bcache data tests in progress BC Data...

Page 139: ...or BC Error E9 Bcache ECC data march test error BC Error E8 Bcache TAG lines test error BC Error E7 Bcache TAG march test error BC Error E6 Console ROM checksum error ROM Err E5 Floppy driver error Fl...

Page 140: ...rogram You would need to replace the bad DIMM sets 6 5 5 SRM Console Power Up Display At the completion of SROM power up control is transferred to the SRM console program The console program continues...

Page 141: ...rup access NVRAM Memory size 640 MB testing memory probe I O subsystem probing hose 1 PCI bus 0 slot 2 function 0 pka NCR 53C896 bus 0 slot 2 function 1 pkb NCR 53C896 bus 0 slot 4 ewa DE500 AA Networ...

Page 142: ...l regardless of the state of the console environment variable If console is set to graphics the display from this point to the end is saved in a memory buffer and printed to the VGA monitor after the...

Page 143: ...splays the console event log in a scrolling display To stop the screen display from scrolling press Ctrl S To resume scrolling press Ctrl Q The more el command displays the console event log one scree...

Page 144: ...s Example 6 4 Checksum Error and Fail Safe Load Loading console Console ROM checksum error Expect 00000000 000000FE Actual 00000000 000000FF XORval 00000000 00000001 Loading program from floppy Code e...

Page 145: ...rboard that has an older version of the firmware than your system requires you may not be able to bring up the SRM console In that case you need to force a floppy load so that you can update the SRM f...

Page 146: ...ide Figure 6 1 System Motherboard Jumpers MMB0 Connector MMB2 Connector J6 J5 MMB3 Connector J8 MMB1 Connector J7 CPU3 Connector J17 CPU2 Connector J18 CPU1 Connector J34 CPU0 Connector J40 LJ 06660 2...

Page 147: ...utility and answer y to the prompt Enter update RMC to update the firmware UPD exit Do you want to do a manual update y n y Loadable Firmware Update Utility Function Description Display Displays the...

Page 148: ...ts in the background memtest Tests a specified section of memory net ic Initializes the MOP counters for the specified Ethernet port net s Displays the MOP counters for the specified Ethernet port net...

Page 149: ...corresponding checksum is updated Although this operation is typically performed in manufacturing if it is performed in the field the information supplied on the bar code label for a specific module...

Page 150: ...g location and date are extracted from this field model The FRU s model name or number or a k a name This ASCII string may be up to 10 characters extra characters are truncated This field is optional...

Page 151: ...the console event log at power up during normal system operation and while running system tests Standard error messages are indicated by asterisks When cat el is used the contents of the console event...

Page 152: ...r Utility Manual for information on how to interpret OpenVMS crash dump files Refer to the Guide to Kernel Debugging for information on using the Tru64 UNIX Krash Utility Syntax crash device Argument...

Page 153: ...examine b w l q o h n value s value space address b Defines data size as byte w Defines data size as word l default Defines data size as longword q Defines data size as quadword o Defines data size a...

Page 154: ...bytes of physical memory Deposit 5 into four longwords starting at virtual memory address 1234 Load GPRs R0 through R8with 1 Deposit 8 in the first longword of the first 17pages in physical memory De...

Page 155: ...lay milliseconds device_name Arguments device_name Specifies the names of the devices or filestreams to be exercised Options sb start_block Specifies the starting block number hex within filestream Th...

Page 156: ...ndom numbers generated is always over the same set of block range numbers s Sleep for a number of milliseconds specified by the delay qualifier If no delay is present sleep for 1 millisecond NOTE Time...

Page 157: ...largest possible starting block address of a packet 2 Write a packet of hex 5a s from buffer1 to the current block address 3 Set the current block address to what it was just prior to the previous wr...

Page 158: ...r is run set myd 0 exer bs 1 bc a l a a w d1 myd myd 1 foo hd foo l a 00000000 01 02 03 04 05 06 07 08 09 0a Write a pattern of 01 02 03 0a to file foo set myd 0 exer bs 1 bc 4 l a a w d1 myd myd 1 fo...

Page 159: ...er 4 P00 show_status ID Program Device Pass Hard Soft Bytes Written Bytes Read 00000001 idle system 0 0 0 0 0 0000125e memtest memory 12 0 0 6719275008 6719275008 00001261 memtest memory 12 0 0 668991...

Page 160: ...ws no errors P00 memexer 4 P00 show_status ID Program Device Pass Hard Soft Bytes Written Bytes Read 00000001 idle system 0 0 0 0 0 0000125e memtest memory 12 0 0 6719275008 6719275008 00001261 memtes...

Page 161: ...te____________________________ If memtest is used to test large sections of memory testing may take a while to be completed If you issue a Ctrl C or kill PID in the middle of testing memtest may not a...

Page 162: ...ains an address index into the Linear Congruential Generator structure dependent on the length specified It obtains the data index as a function of the entered random data seed and the maximum 32 bit...

Page 163: ...Default 1 t Test mask Default run all tests in selected group g Group name se Soft error threshold f Fast If f is included in the command line the data compare is omitted Detects only ECC EDC errors m...

Page 164: ...t ic port_name or net s port_name Arguments port_name Specifies the Ethernet port on which to operate either ei 0 or ew 0 Example P00 net ic ewa0 P00 net s ewa0 Status counts ti 72 tps 0 tu 47 tjt 0 u...

Page 165: ...kill_diags command to terminate all diagnostics Use the show_status display to determine the process ID when terminating an individual diagnostic test Syntax nettest f file mode port_mode p pass_coun...

Page 166: ...es The default is 0xA bytes e a _loop_patt Specifies the data pattern hex for the loop messages The following are legitimate values 0 all zeros 1 all ones 2 all fives 3 all 0xAs 4 incrementing data 5...

Page 167: ...hernet port dq IDE CD ROM fw FDDI device dr RAID set device mk SCSI tape du DSSI disk mu DSSI tape dv Diskette drive pk SCSI port ei Network card pu DSSI port P00 show device dka0 0 0 2 1 DKA0 RZ1CB C...

Page 168: ...MB0 MMB1 DIM3 0 20 12345 01 A001CPQ AY90112345 DIGITAL DIGITAL SMB0 MMB1 DIM4 0 20 12345 01 A001CPQ AY90112345 DIGITAL DIGITAL SMB0 MMB1 DIM5 0 20 12345 01 A001CPQ AY90112345 DIGITAL DIGITAL SMB0 MMB1...

Page 169: ...ors have a one 1 Part The part number of the FRU in ASCII either a Compaq part number or a vendor part number Serial The serial number For Compaq FRUs the serial number has the form XXYWWNNNNN XX manu...

Page 170: ...stem 0 0 0 0 0 0000125e memtest memory 12 0 0 6719275008 6719275008 00001261 memtest memory 12 0 0 6689914880 6689914880 00001268 memtest memory 11 0 0 6689914880 6689914880 0000126f exer_kid dka0 0 0...

Page 171: ...nit P00 sys_exer By default no write tests are performed on disk and tape drives Media must be installed to test the floppy drive and tape drives When the lb argument is used a loopback connector is r...

Page 172: ...oes no destructive testing that is it does not write to disk drives To run a complete diagnostic test using the test command the system configuration must include A serial loopback connected to the CO...

Page 173: ...DK Disks read only No DU Disks available for testing No DR Disks available for testing Testing the DQ Disks read only Testing the DF Disks read only No MK Tapes available for testing No MU Tapes avai...

Page 174: ...dual port RAM a shared RAM that facilitates interaction between the RMC and the system The EEPROM data contains information on configuration and errors The data is accessible through the TIG chip on...

Page 175: ...enter Compaq Analyze supports the Tru64 UNIX and OpenVMS operating systems on AlphaServer platforms It uses a Java based graphical user interface _____________________________ Note____________________...

Page 176: ...yze Tru64 UNIX The installation process for Tru64 UNIX starts the Compaq Analyze Director automatically To restart the Director enter usr sbin ca start To verify that the Director is running enter ps...

Page 177: ...s are listed as separate entries in the GUI window for the local host To view the translated output select the entry from the list and click Display or double click the entry The second column in Exam...

Page 178: ...e error condition into the binary error log If the error is not an uncorrectable CPU error or system error Compaq Analyze should diagnose the error to the defective FRU Table 6 10 Compaq ES40CSLP Faul...

Page 179: ...6 detected conditions cause PALcode to invoke the operating system 630 error handler Error Code Hex Machine Check Type Error Description 86 Correctable B cache probe hit single bit ECC error 9E Correc...

Page 180: ...xistent memory reference 202 System uncorr PCI system bus error SERR 202 System uncorr PCI read data parity error RDPE 202 System uncorr PCI address command parity error APE 202 System uncorr PCI no d...

Page 181: ...Log Event Structure Map OFFSET hex 63 56 55 48 47 40 39 32 31 24 23 16 15 8 7 0 ech0000 ech nnnn NEW COMMON OS HEADER lfh0000 lfh nnnn STANDARD LOGOUT FRAME HEADER lfev60000 lfev6 nnnn COMMON PAL EV6...

Page 182: ...VAX style interlocked memory access Privileged instructions Memory management Context swapping Interrupt and exception dispatching Power up initialization and booting Console functions Emulation of i...

Page 183: ...SRM console because of a system crash The commands are dump env and status 6 7 6 1 dump The dump command dumps unformatted data from the shared RAM The data can then be analyzed by service providers...

Page 184: ...1D 00 19 18 19 00 00A0 00 00 00 00 00 00 00 00 00 00 00 FF FF FA FA 3B 00B0 00 00 00 00 00 00 00 00 00 00 BA 00 00 00 00 00 00C0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00D0 00 00 00 00 00 00...

Page 185: ...blems can include problems related to network options and PCI options Network Problems Network problems can vary depending on the type of network option card that you have installed See the option car...

Page 186: ...Problems Step Action 1 Check the cabling and confirm that the PCI card is correctly seated 2 Run system console PCI diagnostics for devices on the Supported Options List If the device is not on the li...

Page 187: ...ight 22 23 cm 8 75 in Environmental Requirements Temperature range 10 C to 35 C 50 F to 95 F Temperature change rate 11 C hr 20 F hr maximum Wet bulb temperature maximum 28 C 82 F Relative humidity 10...

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Page 189: ...quivalent 54 25053 BA or Compaq equivalent 54 24941 EA or Compaq equivalent 54 24941 FA or Compaq equivalent 54 24941 HA or Compaq equivalent Floppy Drive 30 50475 02 CD ROM Drive 3R A0410 AA or 30 50...

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Page 191: ...lt 2 3 Load TIG from serial ROM This setting allows you to load the TIG if the flash RAM is corrupted J20 Fail safe Loader Must be in default positions over pins 1 and 2 to enable FSL FIR_FUNC2 1 2 0...

Page 192: ...tem Motherboard Switchpack E296 Settings Switch Name Default Position SW1 SYS_EXT_DELAY1 Off SW2 SYS_EXT_DELAY0 On SW3 SYS_FILL_DELAY Off SW4 CPU_CFWD_PSET Off SW5 PCI_CLK_DIV_IN1 Off SW6 PCI_CLK_DIV_...

Page 193: ...ystem Motherboard Jumper and Switch Locations MMB0 Connector MMB2 Connector J6 J5 MMB3 Connector J8 MMB1 Connector J7 CPU3 Connector J17 CPU2 Connector J18 CPU1 Connector J34 CPU0 Connector J40 LJ 066...

Page 194: ...setting on this jumper should be checked if you lose time between power cycles or if the operating system comes up with a very inaccurate time J20 PCI 0 PME 1 2 Enable PCI 0 power management events P...

Page 195: ...ES40CSLP rackmount system chassis Figure D 1 Rear Chassis Connectors and Components EA 00058 1 10 2 8 7 3 9 5 2 3 4 4 6 1 5 1 2 3 4 5 6 7 VGA controller PCI bus 0 Slot 4 Modem port PCI board slots Et...

Page 196: ...D 2 PCI Backplane Connectors J1 J2 J3 J4 J5 J6 J7 7 6 5 4 3 2 1 J9 J19 J16 J17 J14 J18 J50 J10 J15 1 6 2 8 7 3 4 5 EA 00096 9 Fan connector J19 Safety interlock connector J50 not used IDE connector J1...

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