Compaq A3000 Getting Started Download Page 59

Page: 59 / 68

ble

hoo

ting

•

Troubleshooting

•

Run the A3000 Settings Utility. If it is already
running, right-click on the icon in the system tray
and select

Shutdown

before running it again.

For help in programming your Scan To menu, See
“Scan To Menu” on page 13.

WAITING FOR PC

You have initiated a task that requires assistance from
the PC, such as pressing the Scan button. The A3000 is
waiting for the PC to wake up or become available.

It will wait for approximately two minutes. To stop
waiting before the timeout occurs, press the Cancel
button.

PC NOT AVAILABLE

You have initiated a task that requires assistance from
the PC, but the PC was not available. Make sure:

Your PC is On and is not in suspend mode. If you are
unsure, move the mouse. If you can see your mouse
moving, your PC is available.

The USB cable is connected to both the A3000 and
your computer.

PAPER OUT

You have run out of paper. For help, see “Loading
paper” on page 17

POWER DOWN ERROR

You must remove the power plug from the back of the
A3000 to clear this error. After unplugging the power
cord, follow these steps:

•

Open the front door.

•

Check for paper jams or other obstructions.

Summary of Contents for A3000

Page 1: ...WITH RECIPIENT IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT CONSEQUENTIAL INCIDENTAL SPECIAL PUNITIVE OR OTHER DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE FOREGOING SHALL APPLY REGARD LESS OF THE NEGLIGENCE OR OTHER FAULT OF EITH...

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Page 3: ...ent locations 6 Control Panel features 7 Where to go from here 8 Using the Settings Utility Accessing the Settings Utility 9 Main Settings Window 10 Print Settings 11 Copy Settings 11 Scan Settings 13 Printing Loading paper 17 Printing a document 18 Accessing the Control Program 19 Changing the Printer Properties 19 Loading specialty papers 21 ...

Page 4: ...er 35 Scanning to Email 36 Scanning to applications 37 Adjusting scanner settings 37 Maintaining your A3000 Using the Control Program 39 Installing or replacing print cartridges 40 Improving print quality 41 Troubleshooting Prints slowly or doesn t print 47 Paper misfeeds or jams 49 Document prints with poor quality 51 Transparencies photos and envelopes 53 Error messages 54 Appendix Regulatory No...

Page 5: ...ructions see Unlocking and locking the scanner on page 45 3 Connect the power and USB cables The connections are located in the rear For a diagram see Cable and power connections on page 5 4 Load paper into the paper input tray See Loading paper on page 17 5 Press the Power button open the front door and install the ink cartridges See Installing or replacing print cartridges on page 40 6 Align the...

Page 6: ... the following software Printer driver The printer driver tells the computer what kind of printer you are using and controls the various settings such as print quality and paper type You define these settings within the printer driver which then communicates the settings to both the computer and the printer Scanner driver The scanner driver allows you to scan pictures or other images The driver is...

Page 7: ...ng System requirements Make sure your computer has the minimum system requirements 486 processor recommend Pentium 100 or better for optimum performance Microsoft Windows 98 Second Edition Windows Millennium or Windows 2000 32 MB RAM 64 MB RAM or more for optimum performance and 128 MB or more for scanning large images 40 MB available hard drive space 100 MB for a full installation Additional mini...

Page 8: ...p on page 1 2 Turn on your computer and let it complete its start up into Windows 3 Windows will then detect new hardware Important For proper software installation you MUST cancel the Add New Hardware wizard Windows detects that you have installed the Compaq A3000 and asks you for the installation media Select the Cancel button on the above dialog If you are starting Windows for the first time Wi...

Page 9: ...rive letter for your CD ROM drive usually d e or f c Click OK 5 When the A3000 setup screen appears follow the on screen instructions to complete the software installation Cable and power connections The USB cable connection and power outlet are located on the rear of the unit Connection Description 1 USB Plug the USB cable into this connector 2 Power Plug in the A3000 power supply cable ...

Page 10: ...ontrol Panel Controls the functions of the A3000 see the next page 3 Scanner cover Covers the scanner glass Lift or remove to scan 4 Input tray latches Press down on the two latches to open the input tray Used when adjusting the paper width loading envelopes or clearing paper jams 5 Input tray Place blank paper into the input tray for printing 6 Exit tray Extend the paper exit tray to support your...

Page 11: ...o the color copy mode from another mode 5 LCD Display Displays current copy information and menu options 6 Black Copy Performs a black copy or switch to the black copy mode from another mode 7 Scan Accesses the Scan To mode Use the Up Down buttons to select a scan destination then press Start 8 Menu Display a menu of the current settings Press repeatedly to cycle through all menus of the current m...

Page 12: ...p to the following sections in this guide To learn about the A3000 Settings Utility software for your computer see the next chapter Using the Settings Utility on page 9 For information on printing see Printing on page 17 To make copies see Copying on page 25 To learn how to scan see Scanning on page 31 ...

Page 13: ...hange for a specific job such as changing the contrast while performing a copy When you are finished with the current job the A3000 will default back to the settings you have chosen with the Settings Utility Accessing the Settings Utility There are a number of ways to access the A3000 Settings Utility from your PC From the Windows Start menu button click Start Programs Compaq A3000 Compaq A3000 Se...

Page 14: ...0 in a task such as scanning Main Settings Window The main settings window is the first window that appears when accessing the A3000 settings utility Select one of the buttons to change the default settings for the corresponding feature Print for print settings Copy for copy settings and Scan for scan settings You can make changes to your settings even when your A3000 is not connected to your comp...

Page 15: ... such as cartridge alignment and cleaning paper size orientation etc For more information on using the Control Program and Printer Properties see page 19 Copy Settings The Copy Settings window controls how the A3000 makes copies Copy Type By default the A3000 makes normal resolution color copies You can change the default copy type to three different black settings and three different color settin...

Page 16: ...efault contrast for Black copies and one for Color copies Paper Type The paper type makes a big difference especially when making color copies Select the default paper type you plan to use when you make black copies and the paper type you plan to use for color copies Default Mode When the A3000 is powered on or has been inactive for a a few minutes it will return to the defaults you select above Y...

Page 17: ...can To menu appears on the LCD display panel The first two menu entries are User Folder and Email You can add up to six 6 additional menu options for scanning to your favorite applications Scan To User Folder The first menu entry is always the User Folder The User Folder is where your scanned pictures are stored after you scan them Once scanned they will be given the filename of Month Day ext For ...

Page 18: ...ount and connection a valid email address and an email program that supports MAPI such as Microsoft Outlook Outlook Express Eudora Netscape Mail etc By default the text file format TXT is used for emails Your documents will be scanned converted by ReadIRIS and then placed into the body of your email message Note Be sure to read over any scanned text to verify its accuracy You can select a differen...

Page 19: ...der the entry in the Scan To menu Entry 1 is displayed first Display Name Once you ve chosen a number give the entry a name This name can be up to 16 characters and will be displayed on the A3000 LCD panel Application Type the path of the application program you want to use to edit or view the scanned image To browse for a program click on the browse button File Type Select a file type that is com...

Page 20: ...t Word choose TXT or RTF Clearing an Entry To clear an entry of all information first select the entry number you wish to clear and then press the Clear button Scan Type By default the A3000 performs normal resolution color scans You can change the default scan type to three different black settings and three different color settings Choose the type of scan you expect to usually make Scan Contrast...

Page 21: ...rinting steps Loading paper First you will need to load paper for printing 1 Place up to 100 sheets of paper depending on thickness against the right side of the input tray with the print side facing you 2 If this is the first time you have loaded paper into the printer or you have changed paper sizes you will need to adjust the paper guide To adjust the guide a Press down on the two input tray la...

Page 22: ...reate a document or open an existing document that you want to print 2 Open the program s File menu 3 Select Print or Print Setup from the File menu Make sure the Compaq A3000 is selected as your printer If it isn t select it now Note When installed your A3000 is initially set as the default printer 4 Click Properties or the Setup button if you want to change the settings that are appropriate for ...

Page 23: ...r the system tray then select Control Program from the menu that appears Note See Using the Control Program on page 39 for more information on using the Control Program Changing the Printer Properties Most Windows software applications allow you to make changes to the printer properties The properties are the settings used when you print This includes settings that determine how a print job looks ...

Page 24: ...n your printer the orientation the number of copies to print etc You can also reverse the printing order of your document pages The first page of your document will be on top of the stack in the paper exit tray If you choose to collate your document multiple copies of a multi page document will be printed such that the documents are grouped together rather than the pages Note See the next section ...

Page 25: ...0 sheets of banner paper Note Make sure you select Banner or Ban ner A4 paper size in the Printer Properties For help see page 22 You place the banner paper behind the printer Then bring the unattached edge of the first page over the printer and into the sheet feeder The paper guide is against the side of the paper 10 transparencies The rough side of the transparency is facing you smooth side down...

Page 26: ...override the envelope settings in Printer Properties Greeting cards index cards or postcards Document Quality Paper From the Paper Type area select Greeting Card Stock Select the appropriate Paper Size setting Photo glossy or coated papers Document Quality From the Paper Type area select Glossy Photo Paper Notes For the best possible photo quality print with a photo and color cartridge combination...

Page 27: ...ain paper before printing on the actual iron on transfer Transparencies Document Quality From the Paper Type area select Transparency Select Normal 600dpi or High 1200dpi Print Quality Note When printing transparencies remove each transparency as it exits from the printer and allow it to dry before stacking When you are printing on this specialty paper Click this Printer Properties tab To make the...

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Page 29: ...s safe to place another document on the scanner for copying Your copies are stored in memory while they wait for the printer If the memory becomes full you will have to wait for some of the printing to complete before making more copies Important The scanner is locked for shipping Make sure you have unlocked the scanner before you attempt any scanning operations For instructions on unlocking the s...

Page 30: ... along the left and top edges so it occupies the corner Close the top cover Positioning a thick item To scan a thick item such as a book or other object Lift the top cover of the A3000 until it is at a 90 degree angle The cover will be straight up and down Pull the cover gently upward The cover will pull out of the hinge slots in the back Gently store the cover on a nearby table or desk ...

Page 31: ...of the A3000 The below display indicates that one color normal copy will be made if you press the Start button You can customize the default settings of your A3000 to fit your needs See Using the Settings Utility on page 9 Note If you have not scanned or copied any documents within the previous 30 minutes there will be a delay of approximately one minute while the scanner warms up Otherwise the co...

Page 32: ...ion Choose from Draft Normal or Best 3 When finished you can press the Start button to make your copies or press the Menu button again to change additional settings described below Press the Cancel button to cancel the copy operation altogether Use Draft quality for quick copies Normal quality for a good balance between speed and quality and Best quality for the best copies you can make Note The B...

Page 33: ... Cancel button to cancel the copy operation altogether Changing the size Normally your copies will be the same size as the original document a value of 100 You may want to reduce or enlarge your copies The A3000 can create copies that are 25 to 400 of the original size To adjust the copy size 1 Press the Menu button until Size appears on the LCD display 2 Use the Up and Down arrow buttons to decre...

Page 34: ... again to change additional settings Press the Cancel button to cancel the copy operation altogether Note For more information on paper types See Loading specialty papers on page 21 Copy paper size By default the A3000 is set to use Letter sized 8 1 2 x 11 paper for copies To change the copy paper size setting 1 Press the Setup button The first menu will be Copy Size 2 Use the Up and Down arrow bu...

Page 35: ...ll as all your favorite scanning programs Important The scanner is locked for shipping Make sure you have unlocked the scanner before you attempt any scanning operations For instructions on unlocking the scanner See Unlocking and locking the scanner on page 45 Positioning the document The Compaq A3000 can scan items in a range of thicknesses from thin items such as a sheet of paper a magazine or a...

Page 36: ...a thick item such as a book or other object Lift the top cover of the A3000 until it is at a 90 degree angle The cover will be straight up and down Pull the cover gently upward The cover will pull out of the hinge slots Gently store the cover on a nearby table or desk Place your document face down on the glass Align it along the left and top edges so it occupies the corner ...

Page 37: ...on programs Because the A3000 supports TWAIN it is compatible with a wide range of software Note The Kodak Imaging for Windows program comes standard with Windows Use it for your simple scanning needs To perform a scan using the Imaging utility complete the following steps 1 Place the document on the scanner glass as described in Positioning the Document above 2 Start Kodak Imaging from the Window...

Page 38: ...ay attention to the Image Size indicated on the dialog Large scan areas and or resolutions above 300 DPI require additional memory and disk space and will take longer to process To minimize this use the Preview button first Then select only the area you need to scan and don t use a resolution above 300 DPI unless you know you require it Scanning with the scan button To perform a scan using the Sca...

Page 39: ...an application as explained in the following sections Scanning to a folder The first Scan To destination is your User Folder This is initially your My Pictures folder located in your My Documents directory You can change your user folder and default file type with the Settings Utility Note Simply press the Scan button twice to scan your document to your User Folder using the settings you selected ...

Page 40: ...ments to ASCII text and place the text in your email program for editing If you select another file type with the Settings Utility your documents will be scanned using the file type you choose and attached to you email message Once your document is scanned your email program will launch The document text will be added or the scanned images will be attached Simply enter a subject select your recipi...

Page 41: ...ges to the internet Once your document is scanned the application program will automatically launch and will load the scanned document Note See Scan To Menu on page 13 for information on setting up your Scan To destination menu Adjusting scanner settings When using your computer to scan the scanner settings are controlled by the application you are using If the application uses the TWAIN dialog yo...

Page 42: ... Chapter 5 38 ...

Page 43: ...licking on the Compaq A3000 Monitor icon in your system tray Status tab to Monitor the status of your print job Cancel your print job Print a test page Cartridges tab to Install or replace print cartridges Align print cartridges for best print quality Clean the print nozzles View cartridge part numbers and order supplies from Compaq s Web site Options tab to enable disable various printer software...

Page 44: ...ion in your printer 5 Close the front cover Ink cartridge carrier in the loading position Front cover Push back firmly on the cartridge until it snaps securely into place Insert the replacement print cartridge into the print cartridge carrier If you are installing a new cartridge remove only the sticker and the tape from the bottom of the print cartridge Warning DO NOT touch the gold contact area ...

Page 45: ... cartridge installation For help see the next section Improving print quality If your print quality is not satisfactory you may need to align your print cartridges or clean the print nozzles Aligning print cartridges 1 Load plain paper in the printer 2 Print an alignment page using the front control panel a Press the Setup button b Press the Menu button until Cartridge Align appears c Press the St...

Page 46: ...t to forming a straight line 5 Enter the pattern numbers from the printed test page that come closest to forming a straight line a If aligning from the control panel use the Up Down buttons to change the value for the displayed letter Press Menu to move to the next letter b If alignment was initiated from the PC then enter the numbers for all the patterns into the Align Cartridges dialog box then ...

Page 47: ...to the diagonal line below the printed bars Look for a break in the diagonal lines above the printed bars A broken line indicates clogged nozzles If the bottom line still has breaks run the test up to two more times If the print quality is satisfactory after running the test three times the print nozzles are clean You do not need to complete the remaining steps Broken lines at the top of the page ...

Page 48: ...the longest life from your print cartridges and optimum performance from your A3000 Keep a new print cartridge in its packaging until you are ready to install it Do not remove a print cartridge except to replace clean or store it in an air tight container The print cartridge will not print correctly if removed from the A3000 and left exposed for an extended period of time If a print cartridge runs...

Page 49: ... lever inward away from you until it stops or b To lock the scanner pull the lever toward you until it stops 4 Press the Power button to turn the power back On Note The scanner should be locked during transportation or shipping Cleaning the scanner glass Over time the scanner glass may become dirty To ensure the best quality scans wipe the scanner glass with a soft clean cloth to remove dust or ot...

Page 50: ...tridges For instructions See Installing or replacing print cartridges on page 40 Lock the scanner For instructions See Unlocking and locking the scanner on page 45 Place the unit in its original packaging If that is not possible use a large box and plenty of packing material Remember to reinstall the print cartridges after unpacking ...

Page 51: ...to the A3000 and your computer Prints slowly or doesn t print Your A3000 and your computer may not be able to communicate properly The following events also indicate communications problems Print cartridge ink level indicators on the Status or Cartridges tabs of the printer s Control Program are shaded Error messages such as Paper Out and job progress information do not display on your computer sc...

Page 52: ... sure your ink cartridges are installed Make sure you have removed the transparent tape covering the bottom of the ink cartridges For help see page 40 Make sure your Compaq A3000 is set as the default printer Prints very slowly If you are printing photos or your document contains graphics it may take longer to print than regular text Close any open applications not in use Decrease your print quali...

Page 53: ...ication Test page does not print Make sure Your ink cartridges are properly installed see page 40 The A3000 is set as the default printer Paper misfeeds or jams This section describes ways to fix paper misfeeds and paper jams Paper misfeeds or multiple sheets feed Make sure You are using a paper recommended for inkjet printers You do not force the paper down into the A3000 when you load it Align t...

Page 54: ...ll firmly on the paper to remove it If you cannot reach the paper lower the front cover and pull the paper out c Close the front cover If the paper has jammed in the paper input tray a Open the tray by pressing down on both latches For help lowering the tray See Loading paper on page 17 b Lowering the tray should give you enough access to reach the paper c Close the the paper input tray by snappin...

Page 55: ...m 0 25 in each for all paper sizes except A4 For A4 size paper 3 37 mm 0 133 in each Top and bottom margins Top 1 7 mm 0 067 in Bottom 12 7 mm 0 5 in and 0 75 in for color Vertical straight lines are not smooth To improve the print quality of vertical straight lines in tables borders and graphs Select a higher print quality setting Test the cartridge alignment For help see page 41 Clean the print ...

Page 56: ...anged When you change printer settings from your application the settings apply only to the specific document you opened with that application To make the settings apply to all documents change the settings from Windows or the Settings Utility For more information see page 19 The settings in your application may override the Printer Properties settings Check the documentation that came with your a...

Page 57: ...os and envelopes This section describes ways of solving problems with transparencies photos or envelopes Envelopes or specialty papers do not feed For help see page 50 Glossy photo papers or transparencies stick together Remove each page as it exits the printer and allow it to dry before stacking Use a transparency or photo paper designed for an inkjet printer Transparencies or photos contain whit...

Page 58: ... print cartridge SYSTEM BUSY An alignment or cleaning page is being printed or other system maintanence is being performed Wait for the task to complete before starting a new job MEMORY FULL No more copy jobs will be started until the memory becomes available Your A3000 can queue many copies ahead of the printer Wait until some of the pages have completed printing before copying more pages PROGRAM...

Page 59: ...tes To stop waiting before the timeout occurs press the Cancel button PC NOT AVAILABLE You have initiated a task that requires assistance from the PC but the PC was not available Make sure Your PC is On and is not in suspend mode If you are unsure move the mouse If you can see your mouse moving your PC is available The USB cable is connected to both the A3000 and your computer PAPER OUT You have r...

Page 60: ...performed no action is required UNLOCK SCANNER When shipping or transporting the A3000 the scanner must be locked To use the scanner however it must be in the unlocked position Turn the power off unlock the scanner and turn the power back on See Unlocking and locking the scanner on page 45 SCAN MOTOR ERROR Most likely the scanner is locked Follow the procedure above for the UNLOCK SCANNER message ...

Page 61: ...he equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additiona...

Page 62: ...ters program is a partnership effort with computer manufacturers to promote the introduction of energy efficient products and to reduce air pollution caused by power generation Companies participating in this program introduce personal computers printers monitors or fax machines that power down when they are not being used This feature will cut the energy used by up to 50 percent Compaq is proud t...

Page 63: ...ss 45 color copy button 7 connecting USB cable 47 connection power 5 USB 5 contacts print nozzle 44 contrast copy 12 29 scan 16 control panel 6 7 Control Program accessing 19 using 39 copy contrast 12 29 default mode 12 paper size 29 paper type 12 quality 12 28 copy paper size 30 copy settings defaults 11 copying 25 basic 27 multiple 27 thick items 26 thin documents 26 while printing 25 cover remo...

Page 64: ...X 10 47 images size of scanned 34 improving print quality 41 index cards loading 21 settings 22 ink cartridges installing 40 ink low 54 input tray 6 17 installing print cartridge 40 software 4 intermittent printing 52 iron on transfers loading 21 settings 23 J jam paper 49 50 54 Japanese VCCI notice 58 JPG defined 15 L lamp scanner 27 33 latches input tray 17 LCD error messages 54 location 7 left ...

Page 65: ...bers of cartridges 40 PC not available 55 photo paper problems 53 settings 22 positioning document 25 positioning document 31 postcards loading 21 settings 22 power button 7 connection 5 power down error 55 preserving cartridges 44 print slow 47 print cartridges wiping nozzles 44 print nozzles cleaning 43 wiping 44 print quality banding 52 different colors 52 faded colors 53 improving 41 missing c...

Page 66: ...iron on transfers 23 photo paper 22 print 11 saving 10 scanner 37 specialty papers 22 transparencies 23 window 10 settings utility using 9 setup quick 1 setup button 7 sheet feeder locating 17 shipping preparing for 46 scanner 46 size copy paper 29 30 of scanned images 34 smudged printing 51 software about 2 Control Program 39 installing 4 on CD 2 specialty papers 21 22 custom sized paper 21 trans...

Page 67: ...ner 1 31 45 up button 7 USB connection 5 USB cable connecting 47 user folder 13 scan to 13 utilities 2 utility settings 9 W waiting for PC 55 warm up 56 of scanner 27 35 window main settings 10 Windows supported versions 3 wiping print nozzles 44 wizard add new hardware 4 X X red 10 47 Y yes button 7 ...

Page 68: ... Index 64 ...

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