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2-2

  Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 

For use with Pentium II and Pentium III Xeon processor-based servers only 

Symbols in Equipment 

 

 

WARNING:

  Any surface or area of the equipment marked with these symbols 

indicates the presence of a hot surface or hot component. If this surface is 
contacted, the potential for injury exists. To reduce risk of injury from a hot 
component, allow the surface to cool before touching. 

 

 

WARNING:

  Any surface or area of the equipment marked with these symbols 

indicates the presence of electrical shock hazards. The enclosed area contains 
no operator serviceable parts. To reduce the risk of injury from electrical shock 
hazards, do not open this enclosure. 

 

 

WARNING:

  Any RJ-45 receptacle marked with these symbols indicates a 

Network Interface Connection. To reduce the risk of electrical shock, fire, or 
damage to the equipment, do not plug telephone or telecommunications 
connectors into this receptacle. 

 

CLASS 1 LASER PRODUCT

 

WARNING:

  This label or its equivalent is located on the surface of your CD-ROM 

drive. This label indicates that the product is classified as a CLASS 1 LASER 
PRODUCT. 

 

 

 

WARNING:

  Power supplies or systems marked with these symbols indicate the 

equipment is supplied by multiple sources of power. To reduce the risk of injury 
from electrical shock, remove all power cords to completely disconnect power 
from the system. 

Summary of Contents for 5500R - ProLiant - 256 MB RAM

Page 1: ...5500R Maintenance and Service Guide For use with Pentium II Xeon and Pentium III Xeon processor based servers only Second Edition March 1999 Compaq Computer Corporation Part Number 328692 002 Spare Part Number 328704 002 ...

Page 2: ...s reserved Printed in the U S A The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Compaq Deskpro Fastart Compaq Insight Manager Systempro Systempro LT ProLiant ROMPaq QVision SmartStart NetFlex QuickFind PaqFax ProSignia registered United States Patent and Trad...

Page 3: ...Information 2 1 Symbols in Equipment 2 2 Preparation Procedures 2 3 Rack Warnings 2 4 Server Warnings and Precautions 2 5 Caster Mounting Plate Tower 2 6 Front Bezel Door Tower 2 7 Fixed Front Bezel 2 8 Side Access Panel 2 9 Top Access Panel 2 10 U Channel Access Panel 2 11 Fans 2 12 Media Storage 2 14 Drive Cage Assembly 2 16 Hot Plug Hard Drives 2 17 Removable Media 2 19 1 44 MB Diskette Drive 2...

Page 4: ... 100 199 Primary Processor Test Error Codes 3 22 200 299 Memory Test Error Codes 3 23 300 399 Keyboard Test Error Codes 3 24 400 499 Parallel Printer Test Error Codes 3 24 500 599 Video Display Unit Test Error Codes 3 25 600 699 Diskette Drive Test Error Codes 3 26 800 899 Monochrome Video Board Test Error Codes 3 27 1100 1199 Serial Test Error Codes 3 27 1200 1299 Modem Communications Test Error ...

Page 5: ...ter 4 Connectors Switches LEDs and Jumpers Ultra2 Backplane Board Connectors 4 2 Rear Connectors 4 3 System I O Board Components 4 4 System Board Core Frequency Switch 4 5 Peripheral Board Components 4 6 Peripheral Board Configuration Switches 4 7 System Board Interlock LED Indicators 4 8 Chapter 5 Physical and Operating Specifications System Unit 5 2 Dual Inline Memory Modules DIMMs 5 3 1 44 MB D...

Page 6: ......

Page 7: ...nal Safety requirements and guidelines for heavy equipment handling WARNING To reduce the risk of personal injury from electrical shock the installation of options and servicing of this product must be performed by individuals who are knowledgeable of the procedures precautions and hazards associated with equipment containing hazardous energy circuits Symbols in Text These symbols may be found in ...

Page 8: ...grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times CAUTION To properly ventilate your system you must provide at least 12 inches 30 5 cm of clearance at the front and back of the computer CAUTION The computer is designed to be electrically grounded To ensure proper operation plug the AC power cord into ...

Page 9: ...name of your nearest Compaq Authorized Reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 For Compaq technical support In the United States and Canada call 1 800 386 2172 For Compaq technical support phone numbers outside the United States and Canada visit the Compaq website at http www compaq com ...

Page 10: ...ervers only Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View Tower Model This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant 5500 and 5500R Servers See Table 1 1 for the names of referenced spare parts ...

Page 11: ...nd 5500R Maintenance and Service Guide For use with Pentium II and Pentium III Xeon processor based servers only 6a 6c 6b 27b 27a 1 3 2 4 5 32 7b 31 Figure 1 1 Exploded view Compaq ProLiant 5500 and 5500R Server mechanical parts ...

Page 12: ...h Pentium II and Pentium III Xeon processor based servers only System Components Exploded View Tower Model 11 24 20 9 1 26 10 13 23 25 8 7a 15a 22 18 21 14 19 40 Figure 1 2 Exploded view Compaq ProLiant 5500 and 5500R Server system components ...

Page 13: ...001 ASSEMBLIES 7a Drive Cage with Ultra2 SCSI Backplane Board 328695 001 7b Drive Cage with Wide Ultra SCSI Backplane Board 328696 001 8 Fan Assembly 326873 001 9 Integrated Management Display IMD with Cable Std in Rack Model 271930 001 10 Power Switch and Cable 328710 001 SYSTEM COMPONENTS 11 Hot Plug Power Supply 750W 169286 002 12 64 bit Dual Channel Wide Ultra2 SCSI Adapter 348759 001 BOARDS 1...

Page 14: ...mmon Board Guide 330645 001 28 Miscellaneous Slot Cover Kit 271918 001 29 Miscellaneous Power Cable Kit a Power Logic Cable Assembly b LCD Backplane Adapter Cable Assembly c 14 Inch Diskette Power Cable Assembly d 12 Position Power Cable Assembly 328708 001 30 Miscellaneous Signal Cable Kit a Diskette Drive Cable b 68 Position 46 Inch Cable Assembly c Hard Drive Data and 7 Inch CD ROM Cable Assemb...

Page 15: ...yboard Tower Model Only 160648 XXX 43 Drive Cage with Duplex SCSI Backplane Board 328696 001 44 4 3 GB Hot Plug Wide Ultra SCSI 3 10 000 rpm Hard Drive 336380 001 45 9 1 GB Hot Plug Wide Ultra SCSI 3 10 000 rpm Hard Drive 336381 001 46 9 1 GB Hot Plug Wide Ultra SCSI 3 Hard Drive 313715 001 47 18 2 GB Hot Plug Wide Ultra SCSI 3 Hard Drive 336382 001 48 18 2 GB Hot Plug Wide Ultra SCSI 3 10 000 rpm...

Page 16: ...harge of static electricity can damage static sensitive devices or microcircuitry Proper packaging and grounding techniques are necessary precautions to prevent damage To prevent electrostatic damage observe the following precautions Transport products in static safe containers such as conductive tubes bags or boxes Keep electrostatic sensitive parts in their containers until they arrive at static...

Page 17: ...no operator serviceable parts To reduce the risk of injury from electrical shock hazards do not open this enclosure WARNING Any RJ 45 receptacle marked with these symbols indicates a Network Interface Connection To reduce the risk of electrical shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle CLASS 1 LASER PRODUCT WARNING This label ...

Page 18: ...lies Before beginning any of the removal and replacement procedures for non hot plug devices 1 Power down the server 2 Disconnect the AC power cord s from the AC outlet s then from the server 3 Disconnect all external peripheral devices from the server 4 If the server is in a rack mount configuration you must remove the server from the rack and place it on a sturdy table or workbench to perform so...

Page 19: ... discharge can damage electronic components Be sure you are properly grounded before beginning any installation procedure Refer to the section titled Electrostatic Discharge for more information Rack Warnings WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The ...

Page 20: ...le when not mated with the rails WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Disconnect power from the server by unplugging the power cord from either the electrical outlet or ...

Page 21: ...er mounting plate 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Place the server on its side 3 Remove the four T 15 screws securing the caster mounting plate to the server 4 Pull the caster mounting plate assembly away from the server Figure 2 1 Removing the caster mounting plate Reverse steps 1 through 4 to replace the caster mounting plate ...

Page 22: ...l Door Tower To remove the front bezel door 1 Swing the front bezel door open approximately 45 degrees 2 Lift the front bezel door up then pull it away from the chassis Figure 2 2 Removing the front bezel door Reverse steps 1 and 2 to replace the front bezel door NOTE Your server may appear different than the servers shown ...

Page 23: ...d front bezel 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Remove the front bezel door tower model only 3 Remove the seven T 15 screws securing the fixed front bezel to the chassis 4 Pull the fixed front bezel away from the chassis Figure 2 3 Removing the fixed front bezel Reverse steps 1 through 4 to replace the fixed front bezel ...

Page 24: ... equipment use extreme care when running the Compaq ProLiant 5500 and 5500R with covers or access panels removed Access panels are an integral part of the cooling system and removing them while the system is running may cause component stress or overheating To remove the side access panel 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Open the front bezel...

Page 25: ...rver shutdown and subsequent data loss or damage to the equipment use extreme care when running the server with the covers or access panels removed Access panels are an integral part of the cooling system and removing them while the system is running may cause component stress or overheating To remove the top access panel 1 Perform the preparation procedures See Preparation Procedures earlier in t...

Page 26: ...ess panel 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Remove the drive cage assembly See Drive Cage Assembly later in this chapter 3 Slide the U channel access panel forward then pull it away from the chassis Figure 2 6 Removing the U channel access panel Reverse steps 1 through 3 to replace the U channel access panel ...

Page 27: ...Liant 5500 and 5500R Servers ship with at least two 120mm fans in positions and The figure below illustrates the location of the front fans Positions and provide fan redundancy IMPORTANT Redundant fans must be added in pairs Positions and must be added together positions and must be added together 3 1 2 4 Figure 2 7 Location of fans front view rack model ...

Page 28: ... this chapter 2 Remove the side access panel See Side Access Panel earlier in this chapter 3 Disconnect the fan controller cable IMPORTANT Fan cables and locations are numbered Make sure each fan cable is connected to the corresponding fan 4 Push up the latch on the side of the fan 5 Lift the fan straight out of the chassis 2 3 1 Figure 2 8 Removing a front fan Reverse steps 1 through 5 to replace...

Page 29: ...ovable media area Preinstalled 24X or greater IDE CD ROM drive Hot Plug SCSI Drive Cage 10 Ultra2 drives Simplex Mode seven 1 inch drives or six 1 6 inch drives Duplex Mode eight 1 inch drives or six 1 6 inch drives optional NOTE Compaq ProLiant 5500 and 5500R Servers ship as tower or rack models Figure 2 9 shows both ProLiant models and together with Table 2 1 shows the drive bay locations 2 3 4 ...

Page 30: ...B standard diskette drive 5 25 inch x 1 6 inch device removable media area 5 25 inch x 1 6 inch device removable media area Standard 24X or greater IDE CD ROM Drive Drive Bay B Five 1 0 Ultra2 hot plug hard drives Drive Bay A Five 1 0 Ultra2 hot plug hard drives Drive Bay B Three 1 6 inch or three 1 inch hot plug Wide Ultra hard drives Drive Bay A Three 1 6 inch or four 1 inch hot plug Wide Ultra ...

Page 31: ...Access Panel earlier in this chapter 3 Open the front bezel door tower model only 1 1 2 3 Figure 2 10 Removing the drive cage assembly 4 Loosen the two thumbscrews securing the drive cage to the front of the chassis 5 Pull out the plunger mechanism securing the drive cage assembly to the chassis 6 Pull the drive cage partially from the chassis to allow better access to cables 7 Disconnect all cabl...

Page 32: ...move a hot plug drive only when the drive LED is amber Do not remove a hot plug drive if the online LED is green Ultra2 Hard Drives 1 Open the front bezel door 2 Press the release tab and open the locking lever that holds the drive in place 3 Pull the drive from the cage 1 2 3 Figure 2 11 Removing a hot plug hard drive Reverse steps 1 through 3 to replace a hot plug hard drive ...

Page 33: ... processor based servers only Wide Ultra Hard Drives 1 Open the front bezel door 2 Press the release tabs and open the locking levers that hold the drive in place 3 Pull the drive from the cage 1 2 3 Figure 2 12 Removing a hot plug hard drive Reverse steps 1 through 3 to replace a Wide Ultra hot plug hard drive ...

Page 34: ... in this chapter 3 Disconnect the power and signal cables from the removable media device 4 Remove the four T 15 screws securing the removable media panel to the drive cage assembly 5 Pull the removable media panel away from the drive cage assembly 6 Remove the four T 15 screws securing the drive to the drive cage assembly 7 Pull the drive out the front of the drive cage assembly 2 2 3 1 Figure 2 ...

Page 35: ...ove the side access panel See Side Access Panel earlier in this chapter 3 Remove the top access panel See Top Access Panel earlier in this chapter 4 Remove the front fan nearest to the diskette drive See Fans earlier in this chapter 5 Disconnect all diskette drive cables 6 Remove the screw on the side of the diskette drive 7 Pull the drive back then lift it through the top of the chassis Figure 2 ...

Page 36: ...tra2 SCSI and CD ROM cable connection diagram Table 2 2 Cable Connection Descriptions Cable Connection Description SCSI port 1 on Peripheral Board SCSI Connector 2 on Peripheral Board Peripheral Board SCSI port 1 on 64 bit Dual Channel Wide Ultra2 SCSI Adapter Board SCSI port 2 on 64 bit Dual Channel Wide Ultra2 SCSI Adapter Board 64 bit Dual Channel Wide Ultra2 SCSI Adapter Board ...

Page 37: ... 22 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide For use with Pentium II and Pentium III Xeon processor based servers only Figure 2 16 Wide Ultra SCSI and CD ROM cable connection diagram ...

Page 38: ...rocedures earlier in this chapter 2 Open the front bezel door tower model only 3 Remove the fixed front bezel See Fixed Front Bezel earlier in this chapter 4 Remove the front fans See Fans earlier in this chapter 5 Remove the drive cage assembly See Drive Cage Assembly earlier in this chapter 6 Disconnect the IMD cable from the IMD extension cable 1 2 Figure 2 17 Disconnecting the IMD cable from t...

Page 39: ... Xeon processor based servers only 7 Press the four latches on the rear of the IMD 8 Pull the IMD out the front of the server 1 2 1 1 1 Figure 2 18 Removing the IMD Reverse steps 1 through 8 to replace the IMD IMPORTANT Make sure all power and signal cables to the drive cage assembly are reseated properly ...

Page 40: ...rocedures See Preparation Procedures earlier in this chapter 2 Remove the fixed front bezel See Fixed Front Bezel earlier in this chapter 3 Remove the side access panel See Side Access Panel earlier in this chapter 4 Remove the top access panel See Top Access Panel earlier in this chapter 5 Remove fans See Fans earlier in this chapter 6 Unplug the power switch cable from the peripheral board 7 Unp...

Page 41: ...t either be populated by a processor or terminator board for proper bus termination 1 2 3 4 5 6 7 8 Figure 2 20 Location of processor processor power module and terminator boards Table 2 3 Location of Processor Processor Power Module and Terminator Modules Location Description Processor Power Module 4 Processor 4 or Terminator Module 4 Processor 3 or Terminator Module 3 Processor Power Module 3 Pr...

Page 42: ... 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Remove the side access panel See Side Access Panel earlier in this chapter 1 2 3 2 Figure 2 21 Removing the processor 3 Loosen the captive screw 4 Pull up the ejector levers 5 Lift the processor out of the connector socket Reverse steps 1 through 5 to replace the processor NOTE If not replacing the processor...

Page 43: ...form the preparation procedures See Preparation Procedures earlier in this chapter 2 Remove the side access panel See Side Access Panel earlier in this chapter 3 Pull up the ejector levers 4 Lift the processor power module out of the connector socket 1 2 1 Figure 2 22 Removing the processor power module NOTE The processor power module must be installed in the slot next to the processor See Figure ...

Page 44: ...erminator boards securely in processor slots that are not in use To remove a processor terminator board 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Remove the side access panel See Side Access Panel earlier in this chapter 3 Loosen the captive screw 4 Pull up the ejector levers 5 Lift the terminator board out of the connector socket 1 2 3 2 Figure 2 23...

Page 45: ...apter 2 Remove the side access panel See Side Access Panel earlier in this chapter CAUTION Electrostatic discharge can damage electronic components Be sure you are properly grounded before beginning any installation or removal procedure Refer to the section titled Electrostatic Discharge for more information 3 Remove all cables from the back of the peripheral board yy y y y yy y y y y y y y y y y ...

Page 46: ...dures 2 31 For use with Pentium II and Pentium III Xeon processor based servers only 6 Pull the peripheral board out from its slot Figure 2 25 Removing the peripheral board Reverse steps 1 through 6 to replace the peripheral board ...

Page 47: ...r CAUTION Use only Compaq EDO ECC DIMMs DIMMs from other sources may adversely affect data integrity Power On Self Test POST will warn of non supported DIMMs NOTE If you mix banks of 50 ns and 60 ns DIMMs the entire memory subsystem will be adjusted to run at the slower DIMM speed DIMM 3 DIMM 4 DIMM 7 DIMM 8 DIMM 11 DIMM 12 DIMM 15 DIMM 16 DIMM 1 DIMM 2 DIMM 5 DIMM 6 DIMM 9 DIMM 10 DIMM 13 DIMM 14...

Page 48: ... bank must be identical Table 2 4 Examples of DIMM Upgrade Combinations Total Memory Bank 1 Bank 2 Bank 3 Bank 4 256 MB 4 x 32 MB 4 x 32 MB 384 MB 4 x 32 MB 4 x 32 MB 4 x 32 MB 512 MB 4 x 32 MB 4 x 32 MB 4 x 32 MB 4 x 32 MB 512 MB 4 x 64 MB 4 x 64 MB 768 MB 4 x 64 MB 4 x 64 MB 4 x 64 MB 1 024 GB 4 x 64 MB 4 x 64 MB 4 x 64 MB 4 x 64 MB 1 536 GB 4 x 128 MB 4 x 128 MB 4 x 128 MB 2 048 GB 4 x 128 MB 4...

Page 49: ...this chapter 2 Remove the side access panel See Side Access Panel earlier in this chapter 3 Pull the locking levers outward on each end of the memory expansion board 4 Pull the memory board from the system I O board NOTE The illustration below shows the server placed on its side It is not necessary to place the server on its side to remove the memory board 1 2 1 Figure 2 27 Removing the memory boa...

Page 50: ...ill warn of non supported DIMMs To remove a DIMM 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Remove the side access panel See Side Access Panel earlier in this chapter 3 Remove the memory board and place it on a nonconductive work surface See Memory Board earlier in this chapter 4 Pull the levers out at each end of the DIMM 5 Pull the DIMM from the soc...

Page 51: ...Adapter One shared PCI ISA slot To remove a 64 bit Dual Channel Wide Ultra2 SCSI Adapter 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Remove the side access panel See Side Access Panel earlier in this chapter 3 Disconnect any cables from the controller 4 Open the slot release lever by pressing on its ribbed area 5 Gripping each end of the controller gen...

Page 52: ... Preparation Procedures earlier in this chapter 2 Remove the side access panel See Side Access Panel earlier in this chapter 3 Disconnect any cables from the controller 4 Open the slot release lever by pressing on its ribbed area 5 Gripping each end of the controller gently remove it without disturbing other installed boards 1 2 Figure 2 30 Removing the NIC Reverse steps 1 through 5 to replace the...

Page 53: ...proper cooling Each power supply has status and AC power indicators See Figure 2 30 and Table 2 6 for descriptions of the power supply indicators BAY A BAY B Optional 1 2 Figure 2 31 Hot plug power supply indicators Table 2 5 Hot Plug Power Supply LED Indicators Ref Indicator LED Status Description Status Amber Amber flashing Green Amber Alternating Green flashing Green OFF Fault detected in this ...

Page 54: ...upply replacement in a redundant power supply configuration To remove a hot plug power supply in a single power supply configuration 1 Perform the preparation procedures See Preparation Procedures earlier in this chapter 2 Unplug the AC power cord IMPORTANT Remove the two hot plug power supply shipping screws if installed 3 Press the lever in the center of the hot plug power supply handle then pul...

Page 55: ...1 Remove the two T 15 screws securing the power supply cover plate to the chassis 2 Pull the hot plug power supply cover plate away from the chassis Figure 2 33 Removing the hot plug power supply cover plate Reverse steps 1 through 2 to replace a hot plug power supply cover plate CAUTION A power supply cover plate must be present in bays not containing power supplies to maintain proper cooling of ...

Page 56: ...wer supply s See Hot Plug Power Supply LED Indicators earlier in this chapter 3 Disconnect all cables from the power backplane board 4 Loosen the two thumbscrews securing the power backplane board 5 Rotate the power backplane board then slide it out the rear of the chassis through the power supply opening 2 3 1 Figure 2 34 Removing the power backplane board NOTE Part of the chassis in Figure 2 34 ...

Page 57: ...ork surface for installation on the replacement system I O board 5 Disconnect all cables from the system I O board 6 Loosen the three thumbscrews securing the system I O board and tray to the chassis 7 Pull the system I O board and tray through the top of the server Figure 2 35 Removing the system I O board with tray 8 Set the core frequency switch to match the processors currently in the server S...

Page 58: ...ble to the E6 battery header on the peripheral board 5 Remove the adhesive backing from the hook and loop fastener strip Place the battery and the hook and loop fastener strip as indicated in the following illustration 3 1 2 Figure 2 36 Installing the external replacement battery 6 Place the label included with your battery kit on the back of your server above the power connector WARNING To reduce...

Page 59: ...tic tools available for all Compaq server products The sections in this chapter are Diagnostic Tools Utility Overview Default Configuration Utilities Access Power On Self Test POST Diagnostics Software Array Diagnostic Utility ADU Integrated Management Log Rapid Error Recovery Remote Service Features ROMPaq Error Recovery Options Compaq Insight Manager ...

Page 60: ...detailing system information The Inspect utility can be run from either the main menu of the System Configuration utility or the Compaq Diagnostics program Compaq Insight Manager A client server application used to remotely manage Compaq hardware in a network environment Reports hardware fault conditions both failure and pre failure and collects data for reporting and graphing For more information...

Page 61: ...anagement Display From within Compaq Insight Manager From within Compaq Survey Utility The Integrated Management Log requires Compaq Operating System dependent drivers Refer to Compaq Support Software CD for instructions on installing the appropriate drivers System Configuration Utility Utility to easily configure the hardware installed in or connected to the server Specifically it can Resolve res...

Page 62: ...If the selected operating system dependent configurations are the same as the current configurations the system boots normally If you enter a wrong choice on subsequent re boots you may change the operating system Inspect Utility The Inspect Utility provides configuration information such as the contents of the operating system startup files the current memory configuration the ROM version and Int...

Page 63: ...ilities on the system partition boot the system and press F10 when you see Press F10 for system partition utilities Then select the utilities from the menu The System Configuration Utility is available under the System Configuration menu The Array Configuration Utility is available under the System Configuration menu Compaq Diagnostics Test and Inspect are available under the Diagnostics and Utili...

Page 64: ... Support Software CD All other utilities must be executed from the system partition or from diskette To run these utilities directly from the Compaq SmartStart and Support Software CD a Boot the Compaq SmartStart and Support Software CD b From the Compaq System Utilities screen select the utility you wish to run then select Next To execute the System Configuration Utility select Run System Configu...

Page 65: ... POST or after resetting the system use the instructions in the POST Error Messages table The error messages and codes listed include all codes generated by Compaq products The system generates only those codes that are applicable to the configuration and options NOTE Many of the actions listed require you to run Diagnostics or the Compaq System Configuration Utility Steps for running these utilit...

Page 66: ...stics Replace failed assembly as indicated 102 System Board Failure None DMA timers and so on Replace the system board Run the Compaq System Configuration Utility 104 ASR 2 Timer Failure None System board failure Run Diagnostics Replace failed assembly as indicated 105 Current System ROM is corrupt now booting redundant System ROM 2L Non booted ROM image is corrupt Flash the ROM utilizing ROMPaq 1...

Page 67: ...SIMM Installation 1L 1S The speed of the memory is too slow where xx00 expansion board SIMMs are too slow or 00yy system board SIMMs are too slow xx and yy have corresponding bit set The speed of the memory modules must be 60 ns Verify the speed of the memory modules installed and replace 209 Memory Detection Failure Check Memory Installation 1L 1S Unable to size memory Check DIMM installation If ...

Page 68: ...ult On Processor Bus X None A PPM on indicated bus is in a failed state Run Diagnostics Replace failed assembly as indicated 301 Keyboard Error None Keyboard failure Turn off the computer then reconnect the keyboard 301 Keyboard Error or Test Fixture Installed None Keyboard failure Replace the keyboard ZZ 301 Keyboard Error None Keyboard failure ZZ represents the Keyboard Scan Code 1 A key is stuc...

Page 69: ...uration Utility and correct 1610 Temperature violation detected Waiting for system to cool 2S Ambient system temperature too hot Check fan in system environment 1611 Fan failure detected 2S Required fan either not installed or not spinning Check fans 1611 I O Fan Fan X failure detected 2S I O fan has failed Replace the failed fan 1611 CPU Fan Fan X failure detected 2S CPU fan has failed Replace th...

Page 70: ...d Internal SCSI cable not attached to system board connector System halted None Incorrect cabling Ensure that the integrated SCSI controller has SCSI termination attached 1720 Slot x Drive Array SMART Drive Detects Imminent Failure SCSI Port y SCSI ID x None Pre failure condition Indicated drive has reported a SMART predictive failure condition and may fail at some time in the future If drive is p...

Page 71: ... the new logical drives The maximum number of logical drives supported is 32 Additional logical drives will not be added to the configuration Press F1 to resume 1730 Fixed Disk 0 does not support DMA Mode None Hard drive error Run the System Configuration Utility and correct 1731 Fixed Disk 1 does not support DMA Mode None Hard drive error Run the System Configuration Utility and correct 1740 Fixe...

Page 72: ...ity to upgrade your System ROMs 1767 Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card Check the Memory Address Configuration of installed ISA Card s or run Options ROMPaq Utility to attempt SMART 2 E Option ROM Reprogramming Remove or reconfigure conflicting ISA cards especially any cards that are not recognized by the System Co...

Page 73: ...er to system Check external ProLiant power switch external drives must all be powered up before or at the same time as the main system Check cables If retry does not help try replacing the cable ProLiant firmware ProLiant backplane or the Smart Array Controller 1776 Drive Array SCSI Port Termination Error None External and internal SCSI drives are both configured to Port 1 Reconfigure drives 1777 ...

Page 74: ...operly Check that the array controller is firmly inserted in its slot Try upgrading the System ROMs Otherwise replace the Smart Array Controller 1784 Drive Array Drive Failure Physical Drive None Defective drive and or cables Check for loose cables Replace defective drive X and or cable s 1785 Drive Array not Configured None Configuration error Run Compaq Array Configuration Utility 1 Run the Comp...

Page 75: ...FF and reattach drives to the original controller Configuration information indicates drives were configured on a controller with a newer firmware version 8 To avoid data loss reattach drives to original controller or upgrade controller firmware to the version of the original controller using Option ROMPaq Press F1 to resume 1786 Drive Array Recovery Needed The following drive s need Automatic Dat...

Page 76: ...ed Or Press F2 to use the drives as configured and lose all the data on them NOTE The 1788 error message might display inadvertently due to a bad power cable connection to the drive or by noise on the data cable If this message was due to a bad power cable connection but not because of an incorrect drive replacement repair the connection and press F2 Or If this message was not due to a bad power c...

Page 77: ... Array Accelerator Battery Charge Low Array Accelerator is temporarily disabled Array Accelerator will be re enabled when battery reaches full charge None This is a warning that the battery charge is below 75 Posted writes are disabled Replace the Array Accelerator board if batteries do not recharge within 36 power on hours 1795 Drive Array Array Accelerator Configuration Error Data does not corre...

Page 78: ...a Loss Select F1 to continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives None Volume failed due to loss of data in posted writes memory Press F1 to continue with logical drives disabled or F2 to accept data loss and re enable logical drive Beeps only 2 Long 2L No valid memory is present in the system Replace failed memory with valid memory Beeps only ...

Page 79: ...tware is also available on the Compaq SmartStart and Support Software CD You can create a Diagnostics diskette from the SmartStart and Support Software CD and run Diagnostics from diskette The following options are available from the Diagnostics and Utilities menu Test Computer Inspect Computer Upgrade Firmware Remote Utilities Diagnose Drive Array Diagnostic error codes are generated when the Dia...

Page 80: ...odule and retest 2 Replace the system board and retest 110 xx Programmable timer load data test failed 111 xx Refresh detect test failed 112 xx Speed test slow mode out of range 113 xx Protected mode test failed Replace the processor board and retest 114 xx Speaker test failed 1 Verify the speaker connection and retest 2 Replace the speaker and retest 3 Replace the system board and retest 116 xx C...

Page 81: ...etest 203 xx Memory write read test failed 204 xx Memory address test failed 205 xx Walking I O test failed 206 xx Increment pattern test failed 1 Replace the memory module and retest 2 Replace the processor board and retest 3 Replace the memory expansion board and retest 207 xx Invalid memory configuration check DIMM installation DIMMs installed have 8K refresh Replace DIMMs 208 xx Invalid memory...

Page 82: ...e keyboard and retest 2 Replace the keyboard and retest 3 Replace the system board and retest 400 499 Parallel Printer Test Error Codes The 400 series of Diagnostic error codes identifies failures with parallel printer interface card or system board functions Table 3 6 Parallel Printer Test Error Codes Error Code Description Recommended Action 401 xx Printer failed or not connected 402 xx Printer ...

Page 83: ...st failed 504 xx Video character set test failed 505 xx Video 80 x 25 mode 9 x 14 character cell test failed 506 xx Video 80 x 25 mode 8 x 8 character cell test failed 507 xx Video 40 x 25 mode test failed 508 xx Video 320 x 200 mode color set 0 test failed 509 xx Video 320 x 200 mode color set 1 test failed 510 xx Video 640 x 200 mode test failed 511 xx Video screen memory page test failed 512 xx...

Page 84: ... read compute test failed 604 xx Diskette random seek test failed 605 xx Diskette ID media failed 606 xx Diskette speed test failed 607 xx Diskette wrap test failed 608 xx Diskette write protect test failed 609 xx Diskette reset controller test failed 610 xx Diskette change line test failed 694 xx Pin 34 is not cut on 360 KB diskette drive 697 xx Diskette type error 698 xx Diskette drive speed not...

Page 85: ...monitor and retest 2 Replace the Advanced VGA board and retest 3 Replace monochrome board and retest 4 Replace the system board and retest 1100 1199 Serial Test Error Codes The 1100 series of Diagnostic error codes identifies failures with serial parallel interface board or system board functions Table 3 10 Serial Test Error Codes Error Code Description Recommended Action 1101 xx Serial port test ...

Page 86: ...1 Modem Communications Test Error Codes Error Code Description Recommended Action 1201 xx Modem internal loopback test failed 1202 xx Modem time out test failed 1203 xx Modem external termination test failed 1204 xx Modem auto originate test failed 1206 xx Dial multi frequency tone test failed 1210 xx Modem direct connect test failed 1 Refer to the modem documentation for correct setup procedures ...

Page 87: ...xx Hard drive write read compare test failed 1704 xx Hard drive random seek test failed 1705 xx Hard drive controller test failed 1708 xx Hard drive format bad track test failed 1709 xx Hard drive reset controller test failed 1710 xx Hard drive park head test failed 1715 xx Hard drive head select test failed 1716 xx Hard drive conditional format test failed 1717 xx Hard drive ECC test failed 1719 ...

Page 88: ...adapter board if applicable 4 Replace the tape adapter board if applicable and retest 5 Replace the tape drive and retest 6 Replace the system board and retest 2400 2499 Advanced VGA Board Test Error Codes The 2400 series of Diagnostic error codes identifies failures with video boards monitors or the system board assembly Table 3 14 Advanced VGA Board Test Error Codes Error Code Description Recomm...

Page 89: ... mode test failed 2422 xx ECG VGC 640 x 350 16 color set test failed 2423 xx ECG VGC 640 x 350 64 color test failed 2424 xx ECG VGC monochrome text mode test failed 2425 xx ECG VGC monochrome graphics mode test failed 2431 xx 640 x 480 graphics test failure 2432 xx 320 x 200 graphics 256 color mode test failure 2448 xx Advanced VGA Controller test failed 2451 xx 132 column Advanced VGA test failed...

Page 90: ...Network card transmit failed 6014 xx Network card configuration failed 6016 xx Network card reset failed 6028 xx Network card internal failed 6029 xx Network card external failed 6089 xx Network card open failed 6090 xx Network card initialization failed 6091 xx Network card internal loopback failed 6092 xx Network card external loopback failed 1 Check the controller installation in the EISA slot ...

Page 91: ...oad unload test failed 1 Run the System Configuration Utility and verify the drive type 2 Run the System Configuration Utility and verify the drive type 3 Replace the SCSI disk drive signal and power cables and retest 4 Replace the SCSI controller and retest 5 Replace the SCSI disk drive and retest 6 Replace the system board and retest 6600 6699 SCSI IDE CD ROM Drive Test Error Codes The 6600 seri...

Page 92: ...un the System Configuration Utility and verify the drive type 2 Replace the SCSI Tape drive signal and power cables and retest 3 Replace the SCSI controller and retest 4 Replace the SCSI Tape drive and retest 5 Replace the system board and retest 7000 7099 Server Manager R Board Test Error Codes The 7000 series of Diagnostic error codes identifies failures with the Server Manager R board Table 3 1...

Page 93: ...xt_int 7000 56 mdm_ext_int 7000 57 mdm c analog Replace the Server Manager R board Enhanced 2400 Baud Integrated Modem and retest 7000 61 Voice DTMF Internal Loopback 7000 62 Voice DTMF Internal Loopback Replace the Server Manager R board Voice ROM 7000 78 Host ADC Measurements 7000 79 Battery Replace the Server Manager R board battery 8600 8699 Pointing Device Interface Test Error Codes The 8600 ...

Page 94: ... be sent to Compaq for analysis In most cases ADU provides enough information to initiate problem resolution immediately NOTE ADU does not write to the drives destroy data or change or remove configuration information Starting ADU 1 Insert the SmartStart CD into the CD ROM drive 2 Reboot the system from the SmartStart CD 3 Select Array Diagnostic Utility ADU from the System Utilities menu A Please...

Page 95: ...board Accelerator status Cache was automatically configured during last controller reset This can occur when cache board is replaced with one of a different size Normal operations should continue Accelerator status Data in the cache was lost due to some reason other than the battery being discharged Data in the cache was lost but not because of the battery being discharged Check to be sure that th...

Page 96: ...en to the drives but newer data may have been overwritten If newer data was overwritten you may need to restore newer data otherwise normal operations should continue Accelerator status Permanently disabled Array accelerator board has been permanently disabled It remains disabled until it is reinitialized using the Array Configuration Utility ACU Check the Disable Code field Run Array Configuratio...

Page 97: ...M contains a configuration signature that is zero Old versions of the System Configuration Utility could cause this Run the latest version of System Configuration Utility to configure the controller and nonvolatile RAM Configuration signature mismatch Array accelerator board configured for a different array controller board Configuration signature on array accelerator board does not match the one ...

Page 98: ...igure the controller and nonvolatile RAM Disable command issued Posted writes have been disabled by the issuing of the Accelerator Disable command This occurred because of an operating system device driver Restart the system Run the Array Configuration Utility to reinitialize the array accelerator board Drive bay X firmware needs upgrading Firmware on this physical drive is below the latest recomm...

Page 99: ...to reconfigure data will be lost Drive Monitoring features are unobtainable ADU unable to get monitor and performance data due to fatal command problem such as drive time out or unable to get data due to these features not supported on the controller Check for other errors time outs and so on If no other errors occur upgrade the firmware to a version that supports monitor and performance if desire...

Page 100: ...fy logical drive data did not match with NVRAM The identify unit data from the array controller did not match with the information stored in nonvolatile RAM This could occur if new previously configured drives have been placed in a system that has also been previously configured Run the System Configuration Utility to configure the controller and nonvolatile RAM Insufficient adapter resources The ...

Page 101: ... status NEEDS RECOVER A physical drive in this logical drive has failed and has now been replaced This drive needs to be rebuilt from the mirror drive or the parity data When booting up the system select the F1 rebuild drive option to rebuild the replaced drive Logical Drive X status OVERHEATED The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels and it ...

Page 102: ...m or a board has been placed in the wrong slot Place the array controller in the proper slot or run the System Configuration Utility to reconfigure nonvolatile RAM to reflect the removal or new position RIS copies between drives do not match Drives on controller contain copies of RIS which do not match Upgrade ADU to the most recent version SCSI Port x Drive ID x has exceeded threshold s Monitor a...

Page 103: ...rade required ADU has determined that the controller is running firmware that has been soft upgraded by the Compaq Upgrade Utility However the firmware running is not present on all drives This could be caused by the addition of new drives in the system Run the Compaq Upgrade Utility to place the latest firmware on all drives Unable to communicate with drive on SCSI Port x Drive ID x Controller co...

Page 104: ... that parity error was detected while writing data to cache This could be caused by incomplete connection between cache and controller This is not a data loss circumstance With power to system turned off verify that the cache board is fully connected to controller Wrong Accelerator This could mean that either the board was replaced in the wrong slot or placed in a system that was previously config...

Page 105: ...gement Display option kit Multiple Ways of Viewing the Log You can view an event in the IML in several ways On the Integrated Management Display From within Compaq Insight Manager From within the Compaq Survey Utility From within the IML Management Utility Integrated Management Display The Integrated Management Display is an LCD panel that presents information directly at the server assisting in d...

Page 106: ...dows NT and Novell NetWare that delivers online configuration capture and comparison to maximize server availability It is delivered on the Compaq Management CD in the SmartStart package or is available on the Compaq website Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility After running the Compaq Survey Utility view the IML by loading the outpu...

Page 107: ... 03 END OF EVENT Event Messages Table 3 22 Event Messages Event Type Event Message Action Machine Environment Fan Failure System Fan Failure Fan X Location Replace fan Fan Inserted System Fan Inserted Fan X Location None Fan Removed System Fan Removed Fan X Location None Fans Not Redundant System Fans Not Redundant Add fan Overheat Condition System Overheating Zone X Location Check fans Main Memor...

Page 108: ...er Supply X None Power Supply Removed System Power Supply Removed Power Supply X None Power Supply Not Redundant System Power Supplies Not Redundant Add power supply System Configuration Battery Low Real Time Clock Battery Failing Replace Battery Power Module Failure A CPU Power Module System Board Socket X Replace power module Power Module Failure A CPU Power Module Slot X Socket X Replace power ...

Page 109: ...rver Recovery 2 ASR 2 lets the server restart automatically from the operating system or the Compaq Utilities To use this feature you must use the System Configuration Utility to install Compaq Utilities in the system partition You can enable the ASR 2 feature to restart a server after a critical hardware or software error occurs If a critical error occurs the server records the error information ...

Page 110: ...cannot restart the server within 10 attempts it places a critical error in the Integrated Management Log starts the server into Compaq Utilities and enables remote access if you configured remote access To use this level of ASR 2 you must configure ASR 2 to load the operating system after restart Attended Recovery For attended recovery ASR 2 performs the following actions Logs the error informatio...

Page 111: ...ave Compaq Insight Manager 2 10 or later or a Telnet Terminal Emulator with VT100 or ANSI capabilities If you are notified that ASR 2 restarted the server and you have restarted to Compaq Utilities use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log Run Diagnostics to diagnose and resolve the problem You can configure ASR 2 to restart the server i...

Page 112: ...very time out Determines how long the server waits to enable ASR 2 after an OS lockup Standby recovery server option If enabled ASR 2 activation initiates a switch to a standby recovery server Standby recovery server port Port used to communicate with the recovery server Standby recovery time out Determines how long the server waits to initiate switch after ASR 2 activation Software error recovery...

Page 113: ...counts down to zero before being reset due to an operating system crash or a server lock up ASR 2 restarts the server into either Compaq Utilities or the operating system as indicated by the System Configuration parameters The default value is 10 minutes The allowable settings are 5 10 20 and 30 minutes For remote and off site unattended servers setting the software error recovery time out for 5 m...

Page 114: ...rator Unattended server boots the Operating System Or Server boots the Compaq Utilities on the system partition on the hard drive If the server continues experiencing hardware software errors and the number of ASR cycles exceed the specified number of recovery attempts the server logs an error to the Server Health Log or the Integrated Management Log and boots the Compaq Utilities from the system ...

Page 115: ...mmunication parameters must be set for 8 data bits no parity and 1 stop bit You can also enable ASR 2 to allow network access using the Network Status feature in the System Configuration Utility You must have either Compaq Insight Manager 2 0 or greater or a Novell Virtual Terminal NVT emulator on an IPX network to use this feature You must also have version 2 24 or later of the System Configurati...

Page 116: ...odem in auto answer mode Dial out status Enabled Allows ASR 2 to dial out to a remote workstation If you selected this option Dial In Status is automatically selected To use the dial out feature set Dial Out Status to Enabled and set the Dial Out String to the correct phone number You must also set the Reset Boot option to Boot Compaq Utilities When the system restarts because of an ASR reset the ...

Page 117: ...f you select Custom for network controller You must enter the IP address in the NET CFG file that you load into the system partition Network IP router address Enter the router to be used for this server in standard dot notation NOTE This is not used if you select Custom for network controller You must enter the IP address in the NET CFG file that you load into the system partition If you configure...

Page 118: ...xxx Network IP Net Mask xxx xxx xxx xxx Network IP Router Address xxx xxx xxx xxx ASR 2 Security The standard Compaq password features function differently during ASR 2 than during a typical system startup During ASR 2 the system does not prompt for the Power On Password This allows ASR 2 to restart the operating system or Compaq Utilities without user intervention To maintain system security set ...

Page 119: ... systems that do not support event logs The IML or Critical Error Log identifies and records all the following errors Each error type is explained below Table 3 26 ASR 2 IML or Critical Error Log Messages Message Description Abnormal Program Termination The operating system has encountered an abnormal situation that has caused a system failure ASR 2 detected by ROM An ASR 2 activity has been detec...

Page 120: ...Safe Timer Expiration Software was unable to reset the system fail safe timer resulting in a server failure Processor Exception The indicated processor exception occurred NMI Processor Parity Error The processor detected a data error resulting in a server failure Server Manager Failure An error occurred with the Server Manager R NMI Software Generated Interrupt Detected Error Software indicated a ...

Page 121: ...T compatible revision information This feature lets you determine the level of functionality of an assembly in a system without opening or powering down the unit Table 3 27 Revision History Format Current Revisions Data 10 31 95 System Board Revision 03 Assembly Version 1 Functional Revision Level C Processor 01 Revision 01 Assembly Version 1 Functional Revision Level A Previous Revisions Date 03 ...

Page 122: ...a to an online spare or to a replaced drive if a drive fails To use the reconstruction feature you must configure the server for drive mirroring or data guarding The reconstruction decreases system downtime by allowing rapid recovery to full system operation if a drive fails Network Interface Fault Recovery Tracking This feature tracks over 20 failure indication parameters such as alignment errors...

Page 123: ...omplete system reset to all peripherals If you select Boot to Compaq Utilities from Compaq Insight Manager Compaq Utilities loads the appropriate remote services so that remote access is available If network status is enabled network support is loaded If Dial In status is enabled the modem is set to auto answer Configuration Utility Allows you to run the remote System Configuration Utility locally...

Page 124: ... 4 Insert the ROMPaq diskette Although you will utilize a normal ROMPaq diskette this situation will not allow you to save the old image 5 Power on the server The keyboard mouse and monitor are all inactive The IMD is active if your server has one 6 The server makes 2 long beeps to indicate that you are in Disaster Recovery Mode and should insert the ROMPaq diskette The IMD if your server has one ...

Page 125: ...ht Management Compaq Insight Management features include Web browser access to Insight Manager Device and Configuration information from anywhere you have network access and a standard web browser for Windows NT and NetWare servers Comprehensive Fault Management for all major subsystems including pre failure alerts in advance of potential system failures Broad configuration management provides eff...

Page 126: ...n gathers historic performance information for graphing or export purposes Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions It has a client server architecture and is composed of agent software Compaq Insight Management Agents and the management application software Compaq Insight Manager Insight Ma...

Page 127: ...t monitoring and alerting as well as visual control of the Compaq hardware In the unlikely event of hardware failures Compaq Insight Manager also provides a full complement of remote maintenance and control facilities For additional information refer to the online Compaq Insight Manager User Guide on the Systems Reference Library CD that accompanied the server ...

Page 128: ...entium II and Pentium III Xeon processor based servers only Chapter 4 Connectors Switches LEDs and Jumpers This chapter provides connector switch LED and jumper information for Compaq ProLiant 5500 and 5500R Servers ...

Page 129: ... III Xeon processor based servers only Ultra2 Backplane Board Connectors 1 4 2 3 Figure 4 1 Ultra2 Backplane Board connectors Table 4 1 Ultra2 Backplane Board Connectors Connector Description Ultra2 Backplane Board power connector Removable Media Power Connector SCSI Bus Input Connector Fan Connector ...

Page 130: ...nectors are shown below See Table 4 2 for connector names 1 2 3 4 5 6 7 10 11 8 9 Figure 4 2 Rear connectors Table 4 2 Rear Connectors Reference Description Keyboard connector Serial A connector Parallel port connector External SCSI connector Video connector Mouse connector NIC RJ 45 connector VHDCI Ultra2 external Port 2 VHDCI SCSI knockouts Power supply outlet Serial B Connector ...

Page 131: ...4 3 for component names Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 17 18 12 16 14 10 19 20 21 22 23 11 15 13 9 8 7 6 5 4 3 2 1 Figure 4 3 System I O Board components Table 4 3 System I O Board Components Reference Component Shared PCI ISA slots slot 1 Secondary PCI bus slots Primary PCI bus slots Peripheral board connector Processor power module connectors Processor terminator connectors Dis...

Page 132: ...ng table defines the switch settings for the processor core frequency See Figure 4 4 and Table 4 4 for correct switch positions 1 2 3 4 Figure 4 4 Core frequency switch Table 4 4 Processor Core Frequency Switch Settings Toggle 400 Mhz 450 Mhz 500 Mhz 550 Mhz 1 ON OFF ON OFF 2 ON ON ON ON 3 OFF OFF OFF OFF 4 ON ON OFF ON NOTE Compaq makes no representation or warranty that processors that operate a...

Page 133: ...ws the Peripheral Board components Table 4 5 Peripheral Board Components Identifier Description Identifier Description System configuration switch Video connector External battery connector Serial A connector Wide Ultra SCSI Port 1 connector Keyboard connector Wide Ultra SCSI Port 2 connector Mouse connector Integrated Management Display connector Fan cable assembly connector Serial B connector Po...

Page 134: ...witches Switch Open Off Default Position Closed On Position 1 Video Enable integrated video Disable integrated video 2 Lock Configuration Configuration can be changed Configuration can not be changed 3 Rack Mount System is tower configuration System is rack mount configuration 4 Diskette Override Diskette boot is controlled by configuration Diskette drive is enabled for booting regardless of confi...

Page 135: ... seated in the connector the LED associated with the fault origination point illuminates The ProLiant 5500 and 5500R system board LEDs are illustrated below See Table 4 7 for the interlock system LED indicators CPU4 CPU3 CPU2 CPU1 I O GENERAL INTERLOCK FAULT MEMORY Figure 4 7 System board interlock LEDs Table 4 7 System Board Interlock LED Indicators LED Labels Memory CPU4 CPU3 CPU2 CPU1 I O Fault...

Page 136: ...paq ProLiant 5500 and 5500R Servers and optional hardware Specifications are provided for the following System Unit Hot Plug Power Supply Dual Inline Memory Modules 1 44 MB Diskette Drive 24X or greater IDE CD ROM Drive Integrated Dual Channel Wide Ultra SCSI Controller 64 bit Dual Channel Wide Ultra2 SCSI Adapter Smart Array 3200 Controller NIC Non Hot Plug Hard Drives Hot Plug Hard Drives ...

Page 137: ... Frequency 50 to 60 Hz 50 to 60 Hz Input Power 780W 110 VAC 1100W 220 VAC Rated Input Current 8 A 6 A Power Supply Output Power Low range High range Rated Steady State Power 500 W 750 W Maximum Peak Power 540 W 780 W Temperature Range Operating 50 to 95 F 10 to 35 C Non operating 20 to 140 F 30 to 60 C Shipping 22 to 122 F 30 to 60 C Relative Humidity noncondensing Operating 20 to 80 20 to 80 Nono...

Page 138: ...d connector ECC 4 K or 8 K refresh DIMMs 1 44 MB Diskette Drive Table 5 3 1 44 MB Diskette Drive Specifications Size 3 5 in LED Indicators front panel Green Read Write Capacity per Diskette high low density 1 44 MB 720 KB Drive Supported One Drive Height One Third Drive Rotation rpm 300 rpm Transfer Rate bits sec high low 500 250 Kb s Bytes Sector 512 Sectors Track high low 18 9 Tracks Side high l...

Page 139: ...d data combined Capacity 550 MB Mode 1 12 cm 640 MB Mode 2 12 cm Block Size 2048 bytes Mode 1 2340 2336 1024 bytes Mode 2 2352 bytes CD DA 2328 bytes CD XA U S Metric Dimensions Height 1 88 in 4 29 cm Depth 8 11 in 20 8 cm Width 5 85 in 15 cm Weight 2 09 lb 95 kg Data Transfer Rate Sustained 150 KB s 1x audio Burst 2100 4800 KB s Access Times typical Full Stroke 150 ms Random 8X speed 100 ms Disk ...

Page 140: ...terface IDE ATAPI Cache Buffer 128 KB Audio Output Level Line Out 0 7 VRMS at 47 kΩ Headphone 0 6 VRMS at 32 Ohms max Cache buffer 128 KB Startup Time 7 seconds Stop Time 4 seconds Laser Parameters Type Semiconductor Laser GaAIAs Wave Length 780 nm 25 nm Divergence Angle 53 5 degrees 1 5 degrees Output Power 0 14 mW Operating Conditions Temperature 41 to 113 F 5 to 45 C Humidity 10 80 ...

Page 141: ...ster SCSI Channel Transfer Rate 40 MB s per channel Maximum Transfer Rate per PCI Bus 133 MB s SCSI Termination Active Termination SCSI Connectors 1 external 68 pin 2 internal 68 pin 64 bit Dual Channel Wide Ultra2 SCSI Adapter Table 5 6 64 bit Dual Channel Wide Ultra2 SCSI Adapter Specifications Drives Supported Up to fifteen SCSI devices per channel Data Transfer Method 64 bit PCI bus master SCS...

Page 142: ...ethod 32 Bit PCI bus master SCSI Channel Transfer Rate 40 MB s per channel Maximum Transfer Rate per PCI Bus 133 MB s Total Transfer Rate 160 MB s 80 MB s per channel Software Upgradeable Firmware Yes Cache 64 MB Array Accelerator Reliability Features Distributed Data Guarding Yes Data Guarding RAID 4 Yes Drive Mirroring RAID 1 Yes Drive Stripping RAID 0 Yes Automatic Data Recovery Yes SCSI Termin...

Page 143: ... 200 Mb s 1 external 68 pin Connector RJ 45 Cable Support 10Base T Categories 3 4 or 5 UTP 2 or 4 pair up to 100 m 328 ft 100Base TX Category 5 UTP 2 pair up to 100 m 328 ft Compaq 10 100 TX PCI UTP Controller NIC Table 5 9 NIC Specifications Network Interface 10Base T 100Base TX Compatibility IEEE 802 3 802 3u compliant Data Transfer Method 32 bit bus master PCI Network Transfer Rate 10Base T Hal...

Page 144: ... 5 2 5 Size Inches 3 5 3 5 3 5 3 5 3 5 Centimeters 8 9 8 9 8 9 8 9 8 9 Interface Wide Ultra2 SCSI Wide Ultra2 SCSI Wide Ultra2 SCSI Wide Ultra2 SCSI Wide Ultra2 SCSI Transfer Rate Synchronous Max 80 MB s 80 MB s 80 MB s 80 MB s 80 MB s Seek Time typical including settling Single Track 0 8 ms 0 8 ms 1 9 ms 0 8 ms 0 8 ms Average 8 8 ms 5 4 ms 7 5 ms 5 4 ms 6 9 ms Full Stroke 17 0 ms 12 2 ms 15 0 ms ...

Page 145: ...e Third One Third Inches 1 0 1 0 1 0 Centimeters 2 54 2 54 2 54 Size Inches 3 5 3 5 3 5 Centimeters 8 9 8 9 8 9 Interface Wide Ultra SCSI 3 Wide Ultra SCSI 3 Wide Ultra SCSI 3 Transfer Rate Synchronous Max 40 MB s 40 MB s 40 MB s Seek Time typical including settling Single Track 0 8 ms 0 8 ms 1 9 ms Average 8 8 ms 5 4 ms 7 5 ms Full Stroke 17 0 ms 12 2 ms 15 0 ms Physical Configuration Bytes Secto...

Page 146: ...5 Centimeters 8 9 8 9 8 9 8 9 8 9 Interface Wide Ultra2 SCSI Wide Ultra2 SCSI Wide Ultra2 SCSI Wide Ultra2 SCSI Wide Ultra2 SCSI Transfer Rate Synchronous Max 40 MB s 40 MB s 40 MB s 40 MB s 40 MB s Seek Time typical including settling Single Track 0 8 ms 0 8 ms 0 8 ms 0 8 ms 0 8 ms Average 8 8 ms 5 4 ms 7 9 ms 5 4 ms 5 4 ms Full Stroke 17 0 ms 12 2 ms 17 0 ms 12 2 ms 12 2 ms Physical Configuratio...

Page 147: ...3 5 3 5 3 5 Centimeters 8 9 8 9 8 9 8 9 8 9 8 9 Interface Wide Ultra SCSI 3 Wide Ultra SCSI 3 Wide Ultra SCSI 3 Wide Ultra SCSI 3 Wide Ultra SCSI 3 Wide Ultra SCSI 3 Transfer Rate Synchronous Max 40 MB s 40 MB s 40 MB s 40 MB s 40 MB s 40 MB s Seek Time Single Track 0 8 ms 0 8 ms 0 8 ms 0 8 ms 0 8 ms 0 8 ms Average 8 8 ms 5 4 ms 7 9 ms 5 4 ms 6 9 ms 5 7 ms Full Stroke 17 0 ms 12 2 ms 15 0 ms 17 0 ...

Page 148: ... 60 dial out status setting 3 60 dial out string setting 3 60 features 3 54 flow chart 3 56 for off site servers 3 55 for remote servers 3 55 hardware requirements 3 53 network card slot setting 3 60 network controller setting 3 60 network frame type setting 3 60 network host name setting 3 60 network IP address setting 3 60 network IP net mask setting 3 60 network IP router address setting 3 60 n...

Page 149: ...ving illustrated 2 41 replacing 2 41 System I O components 4 4 buns part number 1 5 C cables 12 position power part number 1 5 diskette power part number 1 5 folding and routing diagrams 2 21 2 22 LCD Backplane Adapter part number 1 5 miscellaneous power kit part number 1 5 miscellaneous signal kit part number 1 5 power logic part number 1 5 carton part number 1 5 caster mounting plate part number...

Page 150: ... 4 6 memory board illustrated 4 5 mouse identified 4 3 illustrated 4 6 NIC identified 4 3 parallel port identified 4 3 illustrated 4 6 peripheral board illustrated 4 4 power module illustrated 4 4 power supply outlet identified 4 3 power supply signal illustrated 4 5 power switch illustrated 4 6 processor power module illustrated 4 4 processor illustrated 4 4 RJ 45 identified 4 3 SCSI identified 4...

Page 151: ... 2 14 part number 1 5 power cable part number 1 5 power connector illustrated 4 4 removing 2 20 removing illustrated 2 20 replacing 2 20 signal connector illustrated 4 4 specifications 5 3 test error codes 3 26 diskette creating Diagnostics 3 21 door front removing illustrated 2 7 front replacing 2 7 drive CD ROM removing 2 19 removing illustrated 2 19 specifications 5 4 diskette removing 2 20 rem...

Page 152: ...6 XX 3 29 1717 XX 3 29 1719 XX 3 29 172 3 8 1720 3 12 1724 3 12 1726 3 13 1727 3 13 173 3 8 1730 3 13 1731 3 13 1736 XX 3 29 174 3 8 1740 3 13 1741 3 13 175 3 9 1750 3 13 1751 3 13 1760 3 13 1761 3 13 1764 3 14 1765 3 14 1766 3 14 1767 3 14 1768 3 14 1769 3 14 177 3 9 1771 3 14 1772 3 14 1773 3 15 1774 3 15 1775 3 15 1776 3 15 1777 3 15 1778 3 15 1779 3 15 178 3 9 1780 3 15 1781 3 16 1782 3 16 178...

Page 153: ...31 2451 XX 3 31 2456 XX 3 31 2458 XX 3 31 2468 XX 3 31 2477 XX 3 31 2480 XX 3 31 301 3 10 301 XX 3 24 302 XX 3 24 303 3 10 303 XX 3 24 304 3 10 304 XX 3 24 401 XX 3 24 402 XX 3 24 403 XX 3 24 40X 3 10 498 XX 3 24 501 XX 3 25 502 XX 3 25 503 XX 3 25 504 XX 3 25 505 XX 3 25 506 XX 3 25 507 XX 3 25 508 XX 3 25 509 XX 3 25 510 XX 3 25 511 XX 3 25 512 XX 3 25 514 XX 3 25 516 XX 3 25 6000 XX 3 32 6001 X...

Page 154: ...n to drives 3 38 parity read 3 37 parity write 3 37 unrecognized status 3 38 valid data at reset 3 38 warranty alert 3 38 adapter NVRAM ID mismatch 3 39 ASR 2 detected by ROM 3 61 3 62 ASR 2 Test Event 3 61 3 62 automatic OS shutdown 3 50 Automatic Server Recovery Base Memory Parity Error 3 61 Extended Memory Parity Error 3 61 Memory Parity Error 3 61 Reset Limit Reached 3 61 battery below referen...

Page 155: ...er data did not match NVRAM 3 42 identify logical drive data did not match NVRAM 3 42 insufficient adapter resources 3 42 logical drive X failed due to cache error 3 42 status FAILED 3 43 status INTERIM RECOVERY 3 43 status LOOSE CABLE DETECTED 3 43 status NEEDS RECOVER 3 43 status OVERHEATED 3 43 status OVERHEATING 3 43 status RECOVERING 3 43 status WRONG DRIVE REPLACED 3 43 loose cable detected ...

Page 156: ... 50 unknown disable code 3 45 unrecoverable read error 3 45 Unsupported Processor Detected System Halted 3 8 UPS A C Line Failure Shutdown or Battery Low 3 62 warning bit detected 3 46 warning drive write cache enabled on X 3 45 write memory error 3 46 wrong Accelerator 3 46 error codes See also test error codes description 3 21 event AC voltage problem 3 50 automatic OS shutdown 3 50 correctable ...

Page 157: ... 17 2 18 replacing 2 17 2 18 location 2 14 part numbers 1 6 removing 2 18 removing illustrated 2 17 2 18 replacing 2 17 2 18 specifications 5 9 test error codes 3 29 3 33 w Duplex SCSI Backplane Board part number 1 6 harddrives hot plug specifications 5 12 non hot plug specifications 5 10 Health Driver description 3 55 help additional sources x Compaq Authorized Resellers xi Compaq Download Facili...

Page 158: ...plate removing 2 40 LED indicators 2 38 removing 2 39 power switch removing 2 25 processor locations 2 26 removing 2 27 processor power module location 2 26 removing 2 28 processor terminator board removing 2 29 rear connectors 4 3 removable media power connectors 4 2 SCSI bus input connectors 4 2 Simplex Backplane Board connectors 4 2 system components exploded view 1 3 System I O Board component...

Page 159: ...ted 4 8 using to determine faulty device 4 8 log Critical Error 3 61 Integrated Management 3 61 Server Health 3 61 viewing 3 61 M Maintenance and Service Guide part number 1 5 maintenance switch settings defined 4 7 mechanical parts exploded view 1 2 media storage devices location 2 14 memory DIMM installation order 2 32 DIMM upgrade combinations 2 33 location identified 2 32 maximum supported 2 3...

Page 160: ...number 1 4 U channel access part number 1 4 parallel port connector identified 4 3 illustrated 4 6 parallel printer test error codes 3 24 part numbers array controller 1 6 battery 1 5 bezel fixed front 1 4 bezel front 1 4 bezel rack mount 1 4 Board Guide 1 5 buns 1 5 carton 1 5 caster mounting plate w casters 1 4 casters 1 4 CD ROM drive 1 5 chassis 1 4 Compaq 10 100 TX PCI Intel UTP Controller 1 ...

Page 161: ...1 mouse connector illustrated 4 6 parallel port connector 4 6 part number 1 4 power switch connector 4 6 removing 2 30 removing cables from illustrated 2 30 removing illustrated 2 31 replacing 2 31 SCSI Port connectors illustrated 4 6 serial A connector illustrated 4 6 serial B connector illustrated 4 6 switches illustrated 4 7 switches settings defined 4 7 system configuration switch illustrated ...

Page 162: ...nt defined 3 68 remote service features defined 3 65 Remote Utilities accessing 3 21 removable media bezel part number 1 5 power connector identified 4 2 removal and replacement procedures 2 1 resource conflict resolving 3 3 return kit part number 1 5 revision history table defined 3 63 format 3 63 Revision History Table accessing 3 63 where stored 3 63 RJ 45 connector identified 4 3 ROM is corrup...

Page 163: ... physical 5 1 SCSI controller 5 6 Smart Array 3200 controller 5 7 Wide Ultra2 SCSI Adapter 5 6 standby recovery server option 3 54 server port 3 54 time out 3 54 static electricity 2 1 storage automatic reconstruction defined 3 64 storage fault recovery tracking defined 3 64 Survey Utility viewing 3 48 switch and jumper settings obtaining 3 3 switches configuration location 4 7 configuration setti...

Page 164: ...35 processor 3 22 SCSI hard drive 3 33 SCSI tape drive 3 34 SCSI IDE CD ROM 3 33 serial port 3 27 Server Manger R board 3 34 tape drive 3 30 3 34 VGA board 3 30 video display unit 3 25 thermal shutdown 3 54 tools required for servicing 2 1 type recommended 2 1 top access panel part number 1 4 removing 2 10 removing illustrated 2 10 replacing 2 10 U U channel access panel part number 1 4 removing 2...

Page 165: ...2 external port identified 4 3 video connector identified 4 3 connector illustrated 4 6 disabling integrated 4 7 enabling integrated 4 7 switch settings defined 4 7 test error codes 3 25 W warnings CD ROM 2 2 circuit overload 2 4 component level repairs x definition ix description 2 2 electrical shock ix x 2 2 2 3 2 5 2 39 2 43 equipment damage ix x 2 2 2 5 2 39 2 43 example ix 2 2 grounding x 2 4...

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