Chapter:
Confirming Patch Connections, Responding to Alarms, and Troubleshooting Problems
4–11
You attempt to add a patch connection
across two racks and neither iPatch
Manager acknowledges the completed
connection.
a. Patch cord connecting an iPatch Manager
to the Rack Manager LAN has failed.
a. At the iPatch Manager display, press Menu,
then highlight Reset Racks and press Select.
Check the iPatch Manager units to see whether
all of the displays show “Initializing, Please
Wait”. If an iPatch Manager display does not
show the message, one of the patch cords
connecting the iPatch Manager to the Rack
Manager LAN may have failed.
Disconnect one of the patch cords and
connect a working patch cord. If the problem is
fixed, replace the failed patch cord. Otherwise,
repeat for the other patch cord.
b. iPatch Manager is not connected to the
Rack Manager LAN.
b. At the iPatch Manager display, press Menu,
then highlight Reset Racks and press Select.
Check the iPatch Manager units to see whether
all of the displays show “Initializing, Please
Wait”. If an iPatch Manager display does not
show the message, the iPatch Manager is not
connected to the LAN. Connect the iPatch
Manager to the Rack Manager LAN. (See
page 2–10.)
c. iPatch Manager has failed.
c. Attempt to add a patch connection to a
different panel in the rack. If the iPatch
Manager does not respond, the iPatch
Manager has failed. Replace the iPatch
Manager. (See page 5–8.)
d. iPatch Manager is not responding.
d. See the troubleshooting information for the
“iPatch Manager X Not Communicating” alarm.
(See page 4–8.)
e. Panel or module is not communicating with
the iPatch Manager.
e. See the troubleshooting information for the
“Panel X (Row X) Not Communicating” alarm.
(See page 4–7.)
No characters appear on the iPatch
Manager display.
a. Power adapter is not properly connected
from the iPatch Manager to the electrical
service outlet.
a. Check to see whether the power adapter is
properly connected to the iPatch Manager and
to the electrical service outlet. If it is not
connected, connect it.
b. Power is not working at the electrical
service outlet.
b. Check to see whether power is working at the
electrical service outlet. If it is not, restore
power to the electrical service outlet.
c. The patch cord connecting the display to
the Panel Manager is not properly
connected.
c. Check the display patch cord. Make sure it is
securely connected to the display and the back
of the Panel Manager housing.
d. The patch cord connecting the display to
the Panel Manager has failed.
d. Disconnect the display patch cord and connect
a known working display patch cord. If the
problem is fixed, permanently replace the
patch cord.
e. Power jumper connecting the Network
Manager module to the Panel Manager is
not properly connected.
e. Check the power jumper. Make sure it is
securely connected to the PWR OUT jack on
the back of the Network Manager module and
a PWR jack on the back of the Panel Manager.
f.
iPatch Manager has failed.
f.
Check to see whether power is working at the
electrical service outlet. If it is, the iPatch
Manager has failed. Replace the iPatch
Manager. (See page 5–8.)
continued
You notice…
Possible causes include…
You should…
