Command Light CL605, User Manual, Page: 7 / 46

USER GUIDE
7
Warranty/Service
COMMAND LIGHT
products* come with a industry leading 5 year warranty against any defects in materials and
workmanship when used and operated for a period of five years. If during this time period, you have any malfunctions
not related to misuse, accident, neglect, or normal wear and tear, please take the following steps in order to have your
light tower serviced under
COMMAND LIGHT ’ s
warranty.
1. Contact us immediately for initial diagnosis and parts if needed at 800-797-7974 or info@commandlight.com
2. You will need to have immediate access to light tower. This process can be done by individuals with little
mechanical ability. (Involves pushing buttons and telling us what the light tower is doing or not doing)
3. We then send parts (if needed) and have a technician dispatched (if needed) with a written work authorization
number and a base amount of hours allotted to do repair
4. We remain available for service support via phone, email, or video conference while technician completes
repair, also to extend original time allotted if additional issue arise
5. Mark repair as completed and validate the work authorization number for hours of labor / travel rates as agreed
during diagnosis
6. Finally, we will pay out or credit the invoice when we receive it from person/company performing the repair
Please make contact with us as soon as problems arise in order to execute our warranty. We must have knowledge of the
issue and a work order in place in order to pay or reimburse the department with the issue. Any unauthorized service
voids this warranty. (No work is authorized until the call is made to us)
Contact Us Early – before any work is done – We’d love to help!
*excludes light producing components (bulbs, lasers, LEDs) These components come with their own manufacturer
warranty. Contact us and we can help get it.
Breakage or Damage During Shipment
The transportation company is fully responsible for all shipping damage and will resolve problemspromptly if you handle it
correctly. Please read these instructions carefully.
Examine the contents of all shipping cases. If you find any damage, call your transportation agent at once and have them make a
description on the freight or express bill describing the damage and the number of pieces. Then contact us and we will send you
the original bill of lading. Also promptly contact the transportation company and follow their procedure for filing a claim. Each
company will have a unique procedure to follow.
Please note, we cannot and will not enter claims for damages. If we filed claim here, it would be sent to your local freight agent
for verification and investigation. This time can be saved by you filing the claim directly. Every consignee is on the ground
floor, in contact with the local agent who inspects the damaged goods, and thus, each claim can be given individual attention.
Since our goods are packed to comply with the regulations of all railroad, truck, and express companies, we cannot allow
deduction from any invoice because of any damage, however, be sure to file your claim promptly. Our goods are sold F.O.B.
factory. We take receipt from the transportation company certifying that the goods were delivered to them in good order and our
responsibility ceases.
It is seldom that any breakage or damage occurs in any of our shipments and in no case will the customer be out any expense if
they follow the above instructions.
Be sure to keep all damaged goods subject to examination of the truck or express company inspector, who may call on you
some time later. These damaged goods, of course, will belong to them, and they will inform you what to do with them. If you
dispose of these damaged goods, your claim may not be paid.