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Advanced Call Handling

52

Comdiall

June, 03

4.6 Call Transferring

4.6.1 SCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you first identify the caller to the party receiving
the transfer (giving that user the opportunity to prepare for the call),
you have made a screened transfer.

• To screen and transfer a call to

another telephone in the
system,

1. ANSWER call.
2. PRESS TRNS/CONF button or

SELECT Transfer (call is automati-
cally placed on hold).

3. DIAL extension number of tele-

phone to receive transfer, or PRESS
DSS/BLF button for that extension.

4. ANNOUNCE call when intercom

party answers.

5. PRESS SPEAKER to disconnect (if in speakerphone mode), or

HANG UP.

The intercom party then has the call (if he or she answered the
screened transfer with the handset). If you announce the transfer over
the speaker, the intercom partys telephone will ring with the trans-
ferred call after you hang up.

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Summary of Contents for Large Screen Display Speakerphone

Page 1: ...GCA70349 05 06 03 Printed in U S A DXP DXP Plus and FX Series Digital Communications Systems Large Screen Display Speakerphone Station User s Guide User Guide ...

Page 2: ...er for updates of this as well as other Comdial publications Copyright 2003 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice ...

Page 3: ...4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features Following the advanced feature descriptions are two reference tables a glossary that defines many general phrases and abbrevia tions which may not be familiar to users tips on speakerphone use for the new user described in Appendix D and all feature sets available for the DXP DXP Plus and FX systems Appendix A Q...

Page 4: ...ii Comdial June 03 NOTES ...

Page 5: ... 2 5 Setting Volume Levels 5 1 3 Answering and Making Calls 7 1 4 Understanding the Basic Functions 8 1 5 Your Speakerphones Buttons 10 1 6 Your Speakerphones Display Lights 12 1 7 Understanding The Large Screen Display 14 2 ANSWERING CALLS 15 2 1 Answering Outside Calls 15 2 2 Answering Intercom Calls 17 2 3 Night Transferred Calls Line Access From Any Station 18 2 4 Holding Calls 19 2 5 Call Pic...

Page 6: ... 4 1 Redial Last Dialed Number 35 3 4 2 Redial Programming Storing Numbers 35 3 5 Camping On Busy Station Automatic Callback 36 3 6 Advanced Camping On Options 37 3 6 1 Camping On Idle Station Automatic Callback 37 3 6 2 Camping On Busy Station Wait For An Answer Call Waiting 38 3 7 Sending Subdued Off Hook Voice Announcements SOHVA 40 4 ADVANCED CALL HANDLING 41 4 1 Waiting For A Line Queuing 41 ...

Page 7: ...fers 53 4 6 3 Other Call Transferring Options 54 4 6 4 Hot Transfer 54 4 6 5 Quick Transfer 55 5 NONVERBAL MESSAGING 59 5 1 LCD Message Delivery 59 5 2 Message Waiting Light and Messaging 62 5 3 Response Message Delivery 64 6 PROGRAMMING 65 6 1 DSS Numbers 65 6 2 Speed Dial Numbers 66 6 3 Feature Access Codes 69 6 3 1 LCD Feature Buttons 71 6 4 Reminder Alert 74 6 5 Response Message Button 75 7 OT...

Page 8: ...n Display 90 7 10 1Button Functions Display Button Query 90 7 10 2Status Of Busy Lines and Stations Busy DSS BLF Button Inquiry 91 7 11Automatic Set Relocation 91 7 12Paging 92 7 13Viewing The Call Log 93 7 14IMIST Module 93 7 15DSS BLF Console Operation 95 7 15 1Accessing The DSS BLF Console Button Levels 96 Appendix A Feature Access Codes 97 Appendix B Display Abbreviations 101 Appendix C Glossa...

Page 9: ...ially set up your speakerphone and become familiar with the controls and indicators The remaining sections are titled as follows Setting Up Your Speakerphone Understanding the Basic Functions Your Speakerphones Buttons Your Speakerphones Display Lights 1 2 Setting Up Your Speakerphone When your new speaker phone arrives the system installer unpacks your speakerphone and connects the line to a syst...

Page 10: ... sounds from typewriters keyboards printers paging systems or other equipment Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is...

Page 11: ... 2 2 USING YOUR SPEAKERPHONE To manually place a call using your speakerphone 1 PRESS INTERCOM or line button 2 DIAL the number 3 When party answers SPEAK toward the telephone To automatically dial a number using your speakerphone PRESS the preprogrammed speed dial or DSS BLF button and SPEAK toward the telephone when your party answers To answer a call with your speakerphone 1 PRESS the INTERCOM ...

Page 12: ...ay contrast 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT Contrast Level 4 SELECT the Contrast Level interactive button to the right of the LCD on the same row as the words Contract Level once for each change of darkness you desire Each press of the button makes the display darker until you go past level eight and return to level one 5 SELECT EXIT to end ...

Page 13: ...o the right of the LCD to scroll through the eight ring tones 5 SELECT EXIT to end The next time your telephone rings you will hear the new ring tone 1 2 5 SETTING VOLUME LEVELS The volume control on your tele phone is a multipurpose control you can use to set the volume loudness of the ringer the speaker and the handset There are four ringer loudness levels plus an off position To set the ringer ...

Page 14: ...DOWN button once for each change in handset vol ume that you desire 6 SELECT SAVE NOTE If you set the ringer to the OFF position your telephone sounds a short ring burst once for each call you receive at your station NOTE When a call ends the system resets the speaker and hand set volume of all future calls to the programmed setting For instructions in setting your speakerphones default volume see...

Page 15: ...ephone or LIFT handset if privacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone or LIFT handset if privacy is desired To dial an outside number manually 1 PRESS INTERCOM 2 DIAL 9 or PRESS other line button to select line See Line Groups in the system specific Features chapters for more information on selecting an outside line 3 LISTEN for dial...

Page 16: ...eeps you apprized of the status of your telephone Provides programming prompts Auxiliary Jack Your Impact SCS LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset a tape recorder an external ringer or an external pager Message Waiting Light Indicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphone speak clearl...

Page 17: ...Large Screen Display Speakerphone User s Guide June 03 Comdial 9 Impact SCS 8412S and 8412F LCD Speakerphone ...

Page 18: ...raightforward button programming without dialing codes the interactive buttons themselves however are not programmable Intercom Button INTERCOM Selects an intercom line Allows you to initiate many of the telephones features Mute Button MUTE Keeps the person on the line from hearing your conversation Allows reply to a Subdued Off Hook Voice Announcement SOHVA Direct Station Select Busy Lamp Field D...

Page 19: ...ght on before storing or automatically dialing a speed dial number from the second tier Speaker Button SPEAKER Turns your speaker on or off Disconnects a call when you are on a hands free call Ends or cancels programming Tap Button TAP Recalls dial tone or generates a hookflash Retrieves held calls or last call placed on hold Places flash while programming speeddial number Transfer Conference Butt...

Page 20: ...s is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering orange or green your line has recalled fro...

Page 21: ...ne is calling your extension or a call is being transferred to you The HOLD Button Winking green a line is on hold at your station DXP DXP Plus FXS and FXT only The MESSAGE WAITING Button Winking red message awaits pick up The SPEAKER Button On steady with the telephone on hook and busy speakerphone mode On steady with telephone on hook and idle background music is turned on NOTE You can find the ...

Page 22: ...the many features available on your speakerphone Your speakerphone has 13 interactive buttons for selecting or programming features When your speakerphone is idle the first line in your display shows the day date and time while the sixth line displays the word OPTIONS If your system is using the voice mail option this is also indicated in the sixth line by the word VMAIL If your voice mail has fou...

Page 23: ...ing line button or SELECT Answer and SPEAK toward telephone 2 For privacy LIFT handset 3 SELECT Do Not Disturb if you do not wish to answer the call at this time Selecting Do Not Disturb stops your telephone from ringing but continues to send a ringing tone to the caller The associated BLF will continue to flash until the caller disconnects When you hear outside ringing two long bursts and observe...

Page 24: ...er to initiate a transfer to another station then dial the station number announce the call or hang up to complete the transfer or 3 SELECT Conference to initiate a conference call 4 SELECT Group Listen to acti vate the speaker while using the handset or headset so a group can listen to the conversation but not interact with the calling party 5 SELECT Record to record the call if VMAIL is installe...

Page 25: ...tion to answer the call As with an outside call your LCD screen displays the line number of the incoming call e g L123 and any caller ID information that the ringing line is programmed to receive When you hear an intercom tone followed by a caller s voice SPEAK toward the telephone to answer or LIFT handset if pri vacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM or ...

Page 26: ...ing calls to a particular station or stations for off hour ringing If your telephone rings 1 PRESS line button with flashing light 2 LIFT handset to talk When you hear loud ringing anywhere in the system 1 LIFT handset 2 PRESS INTERCOM 3 CHOOSE ringing zone DIAL 65 through 68 to select ringing zone 1 4 DIAL 69 to answer for any zone ...

Page 27: ...t or INTERCOM for intercom call held or PRESS TAP 2 SPEAK toward telephone or LIFT handset if privacy is desired With an exclusive hold condition you must pick up the held call at your telephone no other telephone has access to the call To place a call on exclusive hold PRESS HOLD twice To retrieve exclusive hold 1 PRESS line button of held call with winking green light or PRESS TAP 2 SPEAK toward...

Page 28: ...r 2 LIFT handset PRESS line but ton with flashing orange light or SELECT Answer to retrieve the call 3 The installer can add a directed station hold feature to your tele phone With this feature you can place a call on hold at another station You can also pick up the held call that has been wait ing the longest length of time at another telephone To place a call on directed station hold 1 ANSWER ca...

Page 29: ...aced on hold simply by pressing TAP however if you do not have line appearance for a line on which another call is holding the system provides a way for you to access that call before servicing the last call you placed on hold To scan your held calls and retrieve a specific one 1 REPEATEDLY PRESS HOLD to scan held call list 2 PRESS TAP to retrieve call Scan Calls on Hold ...

Page 30: ...ther stations within your particular group To answer a call that is ringing within your group 1 PRESS INTERCOM 2 DIAL 4 3 SPEAK toward telephone or LIFT handset if privacy is desired 2 5 2 DIRECTED CALL PICKUP Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s extension number To answer a call that is ringing at any telephone in the system...

Page 31: ...sociated light is known as the Busy Lamp Field BLF light and the button is known as the Direct Station Select DSS button If the installer arranged for your telephone to have the station monitoring feature the BLF light shows activity status at the monitored telephone To monitor another telephone OBSERVE the BLF light indications next to the Direct Station Select DSS BLF button Off Station is idle ...

Page 32: ...is ringing 1 NOTE the BLF light condition 2 PRESS assigned DSS BLF button 3 SPEAK toward telephone or LIFT handset if privacy is desired Note If you place this call on hold or if you transfer it to another telephone the BLF light flashes a hold signal You can retrieve the call by pressing TAP ...

Page 33: ...by the SOHVA caller To respond to a SOHVA verbally 1 SELECT and HOLD REPLY 2 SPEAK into handset Distant party cannot hear your response 3 RELEASE REPLY after response is complete to return to distant party To respond to a SOHVA nonverbally through Response Messaging 1 SELECT Message 2 SELECT one of the messages appearing in your LCD by SELECTING the correspond ing interactive button Mes sage appea...

Page 34: ...a SOHVA by blocking see Voice Announce Blocking for more information SELECT BLOCK when you hear SOHVA tone SOHVA call is dis connected Note A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA ...

Page 35: ...voice announcements from sounding over your telephone speaker if you wish This feature also blocks Subdued Off Hook Voice Announcements SOHVA and will refuse any attempted SOHVAs To block unblock all voice announced calls 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT Voice Announce Block 4 SELECT ON interactive button to block or OFF to unblock 5 SELECT EXIT to end ...

Page 36: ...ash Pressing the CID button allows you to view the stored numbers one at a time Pressing the programmed SAVED NUMBER REDIAL button causes the system to dial the displayed number If the call has been returned by someone else selecting the T key reveals who returned the call Everyone sharing your line can scroll through the stored numbers and choose which calls to return To scroll through ring no an...

Page 37: ...e ring no answer queue or the system might delete it from the ring no answer queue Your system installer can tell you how the feature is programmed If the system is programmed to leave a returned number in the redial queue the display will show a S next to numbers that have been returned To determine who viewed the number and returned the call DIAL ...

Page 38: ...Answering Calls 30 Comdiall June 03 Notes ...

Page 39: ...he handset or press the speaker button To dial an outside number manually 1 PRESS INTERCOM and DIAL 9 or SELECT a line button 2 LISTEN for dial tone 3 DIAL number 4 LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system To dial an outside number using your prime line 1 PRESS SPEAKER or LIFT handset if priv...

Page 40: ... 2 DIAL extension number called telephone will ring To tone call automatically PRESS DSS BLF button called telephone will ring Note The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or by pressing the DSS BLF button again Note The following instructi...

Page 41: ...u can use one or both levels as needed Further since you usually store a line choice as part of a speed dial number line selection is automatic with speed dialing There are two types of speed dial numbers 1 numbers that you store for your own use personal speed dial numbers and 2 numbers that the system attendant stores for everyones use system speed dial numbers To automatically dial a number sto...

Page 42: ... page 79 in the Other Advanced Features chapter Note If you are already on a line you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad Also if a speed dials preselected line is in use the speed dial will not engage Note On some systems due to programming action the avail able system speed dial codes are 100 299 and 100 599 Speed Dialing Opti...

Page 43: ...e methods 1 While the number is still ring ing SELECT MORE then SELECT Save 2 PRESS an unused programma ble button location To store a number while you are on a call if available 1 PRESS programmed SAVE NUMBER REDIAL button twice the display prompts you to dial a number 2 DIAL the number that you wish to save the system immediately saves the number for later redial it does not dial it over the lin...

Page 44: ... station Please note that you can camp on to only one station at a time To camp on at any busy station 1 SELECT Camp On 2 Your telephone immediately hangs up When the station you called becomes available your telephone will ring with five short tone bursts When you hear five short tone bursts PRESS INTERCOM or SELECT Answer The other telephone will start ringing Note If you do not press INTERCOM a...

Page 45: ...o Not Disturb mode 3 6 Advanced Camping On Options 3 6 1 CAMPING ON IDLE STATION AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer you can press a button that will cause the system to ring your telephone when any activity is initiated at that station To camp on at a station for which you hear ringing but receive no answer SELECT Call Back Call back will occur af...

Page 46: ...be using the handset for this feature to work To activate call waiting when you hear a busy signal 1 DIAL 6 called party hears tone 2 WAIT on line for reply 3 Called party can place the cur rent call on hold or disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue current conversa tion To cancel call waiting 1 PRESS INTERCOM and DIAL 6 2 ...

Page 47: ...omdial 39 To answer a call waiting tone if you receive one while on a call 1 HEAR short tone burst in receiver 2 PLACE current call on hold or complete call and HANG UP waiting call will ring at your telephone 3 LIFT handset to answer call Camping On Options ...

Page 48: ...llows 1 MAKE intercom call and HEAR busy tone If called sta tion is on outside line ring back tone is heard but SOHVA is still available 2 SELECT SOHVA and HEAR several quick tone bursts 3 MAKE announcement 4 WAIT on line for reply either verbal or LCD reply If your station returns to idle the called party has blocked your SOHVA Note If the called station is currently in speakerphone mode or if th...

Page 49: ... line group access code see Line Group Access code table on page 78 for your systems codes 3 HEAR busy tone 4 DIAL 6 If you have line appearance for a particular line and wish to queue for it 1 OBSERVE the busy status light LED 2 PRESS INTERCOM 3 DIAL 6 4 PRESS line button 5 When line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and p...

Page 50: ... includes any combination of outside lines and intercom parties 1 MAKE first call 2 SELECT Conference Call is placed on hold automatically 3 SELECT next line and MAKE next call 4 SELECT Conference to estab lish conference 5 PRESS TRNS CONF button to add more parties To continue conversation on remaining line after other outside lines have dropped out of conference 1 PRESS HOLD 2 PRESS the line but...

Page 51: ...call and leave the outside lines in the conference with each other This is known as an unsupervised conference call To drop out of a conference call you initiated involving outside lines creating an unsupervised conference DIAL lines remain lighted and in use until one or both outside parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold unt...

Page 52: ...ce call by pressing the interactive button beside the appropriate line 4 3 Call Forwarding 4 3 1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to another telephone To remind you that your calls are being for warded your telephone will sound a short ring burst each time the system forwards a call Conference Call Management ...

Page 53: ...g call forwarding options SELECT Forward All to forward all calls SELECT Forward Personal to forward prime line and intercom calls SELECT Forward RNA All to forward all calls that ring at your station but receive no answer after a programmed number of rings SELECT Forward RNA Personal to forward your prime line and intercom calls that ring at your station but receive no answer after a programmed n...

Page 54: ...Advanced Call Handling 46 Comdiall June 03 To cancel call forwarding SELECT CLEAR to disable call forwarding Call Forwarding Options ...

Page 55: ...y designated You can divert an incoming call to the designated station whether you are busy or idle To identify the station to receive diverted calls 1 PRESS INTERCOM 2 DIAL 55 3 DIAL extension number of station to receive diverted call To divert calls to the designated station 1 HEAR ringing and or SEE flashing line status light 2 SELECT Divert system imme diately forwards ringing call to station...

Page 56: ... 3 SELECT NEXT 4 SELECT Call Forwarding 5 SELECT CFOS 6 SELECT NEXT 7 CHOOSE a type of CFOS by SELECTING the top right hand interactive button to scroll through the list of call types SELECT Line for prime line calls SELECT Line Group for and dial access code for outside calls SELECT Prime Last Line for the last line used for prime calls SELECT ARS for calls utilizing the least costly line group a...

Page 57: ...n in a confer ence call Comdial has taken reasonable steps in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no system is entirely invulnerable or immune from unauthorized or fraudulent access or use or ...

Page 58: ...r park orbit 910 to 999 for orbit 1099 4 Remember the code for later use or make it known to those who need to know it in order to retrieve the call To park a call using a programmed PARK button While on the call PRESS the programmed PARK button the system places the call in a preselected park orbit and lights the PARK light To retrieve a call that was placed on hold in the system parked 1 PRESS I...

Page 59: ...l on hold at your station SELECT Hold After the call remains on hold for a period of time it rings back to your telephone as a hold recall To re park a park recall and restart the park timer 1 ANSWER RETRIEVE call 2 SELECT Park the system places the call back in its original park orbit where it remains until it is answered or recalls again A Park Recall Parking Calls ...

Page 60: ... to another telephone in the system 1 ANSWER call 2 PRESS TRNS CONF button or SELECT Transfer call is automati cally placed on hold 3 DIAL extension number of tele phone to receive transfer or PRESS DSS BLF button for that extension 4 ANNOUNCE call when intercom party answers 5 PRESS SPEAKER to disconnect if in speakerphone mode or HANG UP The intercom party then has the call if he or she answered...

Page 61: ...ne when ringing take one of the following steps 1 SELECT RECONNECT to reconnect the call to your station 2 SELECT MESSAGE to leave a message waiting indication at the station 3 SELECT CALLBACK to leave a message waiting indication at the station 4 6 2 UNSCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone If you transfer the call without first...

Page 62: ... is a type of screened transfer This feature is useful for transferring calls to people who need to work in a hands free mode Once you announce the call and the system completes the transfer the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call To make a hot transfer to another telephone in the system 1 ANSWER call 2 PRESS TRNS CONF or SELECT...

Page 63: ... on your tele phone you can deliver an automatic transfer of an incoming line call without pressing the TRNS CONF button To do a quick screened transfer 1 ANSWER call 2 DIAL intercom number for transfer location 3 When party at transfer location answers ANNOUNCE call 4 HANG UP SELECT RELEASE or PRESS SPEAKER button To do a quick unscreened transfer 1 ANSWER call 2 DIAL intercom number for transfer...

Page 64: ... and the introduction of the call if answered in speakerphone mode ringing will also follow the transfer Normal trans fers that require intro duction Unscreened Transfer 1 Press TRNS CONF 2 Dial Extension 3 Disconnect Normal intercom ringing two short bursts Expected transfers that need no intro duction Hot Transfer 1 Press TRNS CONF 2 Dial Extension 3 Announce Call 4 Press TRNS CONF 5 Disconnect ...

Page 65: ...Normal trans fers from attendants and operators who handle a large number of incoming calls which require transfer Quick Trans fer without intro 1 Dial Extension 2 Disconnect Normal intercom ringing two short bursts Expected transfers from atendants and operators who handle a large number of inoming calls which require transfer Call Transferring Summary Continued Transfer Option Sender s Actions A...

Page 66: ...Advanced Call Handling 58 Comdiall June 03 Notes ...

Page 67: ... interactive button In addi tion to the five options shown below there are 25 more options available to be programmed SELECT Back at and enter the time you will be back to display Back at xxxx on the LCD display For example dial 00 01 29 0405 for the time 01 45 SELECT Call to and enter the extension number to call to display Call and the extension number on the LCD display For example DIAL 0907081...

Page 68: ...ging 60 Comdiall June 03 To turn off the message and your intercom light SELECT CLEAR Dialing Code Table Character Dialing Code Character Dialing C ode 1 01 8 08 2 02 9 09 3 03 0 00 4 04 space 12 5 05 15 6 06 29 7 07 ...

Page 69: ...Message List Dial Code Message 01 Back at default message 1 02 Call default message 2 03 Ask them to hold default message 3 04 Take a message default message 4 05 I will call back default message 5 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 ...

Page 70: ...SS BLF button of station to be alerted The message waiting light of called station will flash You can also turn on the message waiting light and broken dial tone at another station when that station is busy 1 HEAR the busy tone and REMAIN on the line 2 SELECT MESSAGE 3 HANG UP To turn off the message waiting light at a busy or idle station 1 PRESS INTERCOM 2 DIAL 3 3 DIAL extension number or PRESS...

Page 71: ...o receive a message at an alerted station 1 OBSERVE flashing message wait ing light and the LCD message indi cating who called for you 2 SELECT CALL to dial the messag ing station automatically 3 SELECT CLEAR to clear the mes sage from your station Receiving a Message ...

Page 72: ...hen you call and receive busy signal or no answer 1 While still on the call PRESS the appropriate RESPONSE MES SAGE button to send a preselected message to the other telephone 2 If a scrolling Response Messaging was programmed continue to PRESS RESPONSE MESSAGE button and DIAL when your dis play shows the message you wish to send To send an LCD message to a caller who has initiated a SOHVA or inte...

Page 73: ... button or pick up or hold calls at that station quickly and con veniently To store an intercom number as a DSS number NOTE Storing DSS numbers at button locations will overwrite any previously stored numbers 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until the DSS option appears 4 SELECT DSS BLF 5 PRESS programmable button to choose DSS BLF button loca tion 6 DIAL extension number 7 REPE...

Page 74: ...ission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening CAUTION Do not attempt to program interactive but tons doing so can cause the system to make features unavailable If you inad...

Page 75: ...roceed as follows 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until Speeddial option appears 4 SELECT Speeddial to choose speed dial programming 5 PRESS programmable button or dial pad button 09 to choose stor age location remember to access second level storage at a program mable button press SHIFT first 6 SELECT EDIT Speed Dialing Options ...

Page 76: ...ng include and if needed 9 SELECT DONE to store the number 10 REPEAT previous steps until all numbers are stored or SELECT EXIT 11 PRESS SPEAKER to end Note You may need a pause between numbers to compensate for differences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host sys tem...

Page 77: ... Programming 3 SELECT NEXT until Feature But tonoption appears 4 SELECT Feature Button 5 SELECT the programmable button at which you wish to store the fea ture remember if there is anything else programmed at this button the new programming will overwrite it For help in selecting a button SELECT SHOW EMPTY LOCA TIONS to display unused feature buttons green lights To display all feature buttons use...

Page 78: ...e selected the feature button As you program numbers fill in the identification strips on your tele phone as well as these tables Speed Dial Numbers Features or DSS BLF Locations Programmable Buttons 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 0 ...

Page 79: ...selects external pager operation through the auxiliary jack Auxiliary Recorder ARECD selects tape recorder operation through the auxiliary jack Auxiliary Ringer ARING selects auxiliary ringer operation through the auxiliary jack Background Music MUSIC allows you to enable or disable background music also allows you to choose from two preprogrammed music sources Call Forward All Call Forward All al...

Page 80: ...rriding a call or a Do Not Disturb condition at another telephone Group Listen Group Listen allows others to hear a conversation over the telephone speaker while you use the handset or headset the distant party can hear only the conversation transmitted through the handset or headset microphone Headset Headset allows you to use the Headset Meet Me Meet Me provides the capability for you to page wi...

Page 81: ...able a pager number Voice Announce Block Voice Announce Block blocks voice announcements Volume Save Volume Save allows the preset volume level to be saved Programming of the feature access buttons may require several selec tions involving many LCD screens If an abbreviation used is not familiar to you consult Appendix B Display Abbreviations on page To create a feature access button 1 SELECT OPTI...

Page 82: ...rt You can set up to two reminder alerts to sound at your LCD so that you will remember important regular events or occasional events To set a reminder alert at your telephone 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until the Reminder Alert option appears 4 SELECT Reminder Alert 5 SELECT Reminder Alert 1 or Reminder Alert 2 to select available alert designation if you have already prog...

Page 83: ...t To respond to an alert after it sounds choose one of the following 1 SELECT CLEAR to turn off the alert 2 SELECT SET to reset the alert for the same time the following day 6 5 Response Message Button You may program a RESPONSE MESSAGE button which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone or to send an LCD message to an...

Page 84: ... SELECT NEXT to scroll through the list of messages If you use the Back at or Call options add to them as follows For Back at message dial the code for the time numbers and colon from dialing codes table For example dial 0001290405 for time 01 45 For the Call message dial the code for telephone number where you can be reached For example dial 090708150202 0000 for number 978 2200 9 REPEAT steps 5 ...

Page 85: ...e music on 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT Background Music 4 SELECT Background Music inter active button and toggle between 1 or 2 5 SELECT EXIT 6 ADJUST music volume with the volume buttons To turn the music off 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT Background Music 4 SELECT Background Music interactive button and SELECT OFF 5 SELECT EXIT 7 2 Line Groups Some systems have...

Page 86: ... Not Disturb Condition This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls As a reminder a station that is set in Do Not Disturb mode will display this infor mation on the LCD To enable DND proceed as follows 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT Do Not Disturb 4 SELECT Do Not Disturb interact button to toggle between O...

Page 87: ...T Do Not Disturb 5 SELECT Do Not Disturb interact button Ringing will stop caller will hear the do not disturb tone and your telephone will remain in DND until you disable the feature described above 6 SELECT EXIT 7 4 Automatic Redial If your station has the multiple automatic redial feature enabled you can place up to ten numbers in your telephones redial queue Note The AUTOMATIC REDIAL button de...

Page 88: ... redialing and turns the AUTO MATIC REDIAL light off 5 IF answer supervision is NOT enabled SELECT Auto Redial or the programmed AUTOMATIC REDIAL button while on the call to can cel automatic redialing 6 IF your system installer has enabled the redial multiple numbers fea ture you can have up to ten numbers in your redial queue To add numbers to your redial queue REPEAT step 1 in the above procedu...

Page 89: ...ny user activity at the station go on hook select the speaker button etc 2 DIAL 72 to delete all numbers from the redial queue 3 SELECT Auto Redial or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing 7 5 Tracker Paging System When installed with your system the Tracker Paging System option allows you to send call back and parked call messa...

Page 90: ...y shows the first existing name to match to the letters you selected or shows a No Name Match mes sage if the system cannot find a match 3 SELECT NEXT to display the subsequent names in the index until you reach the name you need 4 HEAR confirmation beep Tracker page accepted or HEAR busy tone Tracker page not accepted 5 PRESS SPEAKER to end To use Tracker to transfer a call to a park orbit for re...

Page 91: ...able or DIAL 06 to disable 3 PRESS SPEAKER to end 7 6 Auxiliary Jack Your Impact SCS LCD speakerphone may be equipped with an aux iliary jack that provides an interface for a headset a tape recorder an external ringer or an external pager If your LCD speakerphone is so equipped you must program one of its programmable buttons to serve as an enable disable button for each auxiliary device you plan ...

Page 92: ...l zone paging voice announced intercom calls sent to your telephone Program the enable disable buttons at any blank programmable button location as follows 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until the Feature Button option appears 4 SELECT Feature Button 5 PRESS blank programmable button location to serve as enable disable button for the feature youve selected 6 SELECT NEXT until ...

Page 93: ...play denotes feature To disable an auxiliary mode SELECT enable disable button Light associated with button will turn off and display no longer denotes the feature CAUTION With the exception of a headset micro phone do not connect the audio output of any external device to the auxiliary jack Also do not connect the tip and ring leads of a telephone line to the aux iliary jack Do not connect any de...

Page 94: ... youve dialed the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced mandatory for dialing outside numbers To enter account code on an outgoing call 1 DIAL 9 or other line button the display will prompt...

Page 95: ... intercom call ing or SELECT External Dial by Name for speed dial calling 3 SELECT ALL to view all entries or SELECT interactive button corre sponding to the letters in the name you want to locate for example dial ABC for Comdial There is no limit to the number of digits you can dial 4 The display shows the first existing name match to the dialed digits or shows a NO MATCH message if the system ca...

Page 96: ...hile your telephone is on hook and idle PRESS the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting There are eight speaker loudness levels Set these levels for the current call as follows While on a call and in speakerphone mode PRESS the VOLUME UP or VOLUME DOWN button once for each change in lo...

Page 97: ...p listening loudness levels Set the level for the current call as follows While on a call and in the group listening mode PRESS VOLUME UP or VOLUME DOWN button once for each change in loudness you desire There are eight background music loudness levels To set the level While background music is on at your station PRESS VOLUME UP or VOLUME DOWN button once for each change in loudness you desire Thi...

Page 98: ... she cannot hear you To speak to the distant party PRESS MUTE again mute function and light turn off 7 10 Programmed Button Display 7 10 1 BUTTON FUNCTIONS DISPLAY BUTTON QUERY You can cause the display to identify the function of each button on your telephone To button query your telephone 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until the Button Query option appears 4 SELECT Button Qu...

Page 99: ...mber 7 11 Automatic Set Relocation If your installer has equipped your system with automatic set relo cation when you move your telephone to a new location the system gives you a choice through a display prompt as to whether you want to keep your previous programming or use the programming in the new location To maintain the extension number and programming features from the old location 1 CONNECT...

Page 100: ...announcement through the telephone speakers or through an external paging unit To send a paging announcement 1 LIFT handset 2 PRESS INTERCOM 3 DIAL 70 through 77 for zones 18 4 MAKE announcement 5 REMAIN on line if awaiting a reply known as a Meet Me page or HANG UP handset At times other telephone users may page you with instructions to meet them on line This is known as a Meet Me page You can go...

Page 101: ...r ID Incoming calls are designated with an I to the left of the number and outgoing calls are designated with an O 3 To scroll through the lists of num bers press the NEXT or PREV buttons 4 To display the time of a call press the corresponding button to the right of the LCD 5 Press EXIT when you are done 7 14 IMIST Module Impact SCS 8412F and 8412S speakerphones equipped with the optional IMIST mo...

Page 102: ... if your system has the appropriate digital station board and memory board If your system does not have the optional enhanced memory board the IMIST module will function like the one on the DXP system described above Check with your system installer for complete details On a FXS or FXT system the speakerphone and IMIST module can function simultaneously and the IMIST module has its own extension n...

Page 103: ... of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previ ously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically clears blanks the console buttons so that you can store numbers at the b...

Page 104: ...he consoles button capacity The four buttons at the bottom of each console allow you to select which button level is currently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level 1 the next button activates level 2 etc A light beside the appropriate button lights to indicate which level is currently active ...

Page 105: ...TERCOM 04 account code All Call INTERCOM 70 Attendant Calling INTERCOM 0 Authorization Code INTERCOM 08 authorization code Automatic Callback and Call Waiting INTERCOM 6 INTERCOM 6 Background Music INTERCOM 11 or 12 INTERCOM 1 Call Divert Station INTERCOM 55 extension number Call Forward Personal INTERCOM 51 extension number INTERCOM 5 Call Forward Ring No Answer All Calls INTERCOM 54 extension nu...

Page 106: ...ld Exclusive HOLD HOLD Hold Directed INTERCOM 90 Hold Directed Pickup INTERCOM 90 LCD Messaging INTERCOM 02 message INTERCOM 02 Line Group 1 INTERCOM 9 Line Groups 2 11 INTERCOM 80 to 89 Line Groups 12 16 INTERCOM 60 to 64 Line Pick Up From Any Station Zones 1 4 INTERCOM 65 to 68 Line Pick Up From Any Station All Zones INTERCOM 69 Meet Me Answer Page INTERCOM 78 Message Waiting INTERCOM 3 extensio...

Page 107: ...l Last Dialed Num ber Remote Station Disable INTERCOM 05 extension number INTERCOM 05 extension number Response Message INTERCOM 6 button 01 to 30 Service Observing INTERCOM 03 extension number Speed Dial Station Keypad 1 2 3 4 5 6 7 8 9 or 0 Speed Dial System 100 to 599 Speed Dial Program ming INTERCOM 1 Station Lock INTERCOM 04 code Volume Save INTERCOM 7 Voice Announce Block INTERCOM 2 INTERCOM...

Page 108: ...tary and industry standard telephones Note The dialing codes provided in this quick reference guide are default values Your system installer has the ability to renum ber these codes FeatureEnable Code Pick Up Last Line 08 Pick Up Last Line 08 Broker s Call 07 Speed Dial Access Code 01 Saved Number Redial 06 Dial Saved Number 09 TAP dialing Code ...

Page 109: ...n at specified times ALL All Calls Forward Route all of your calls to a different station location ANS Answer Answers any call ring ing at your station APAGE Auxiliary Pager Stores a button that selects auxiliary paging speaker operation through the auxiliary jack ARECD Auxiliary Recorder Stores a button that selects tape recorder operation through the auxiliary jack ARING Auxiliary Ringer Stores ...

Page 110: ...nction CFWD Call Forward Forwards all of your calls to a different sta tion location When chosen as a feature stores a button that enables the function CALLBK I Will Call Back Respond to a SOHVA call with a non verbal message CLEAR Clear Features Stores a button that clears a currently active or engaged feature CLR Clear Cancels a call forward condition CONF Conference Establishes a confer ence DA...

Page 111: ...me inter face FEAT Feature Presents several differ ent features you can store at programmable buttons for later use GPLSN Group Listen When chosen as a fea ture stores a button that enables loud speaker broadcast of distant party s voice HDSET Headset When chosen as a fea ture stores a button that enables headset opera tion HAVE HOLD Ask Caller To Hold Send a non verbal response to a SOHVA caller ...

Page 112: ... a busy signal at a station you have called PAGE Paging Zone When chosen as a fea ture stores a button that provides one button access to paging PARK Park Orbit When chosen as a fea ture stores a button that provides one button parking of calls PCKUP Pick Up When chosen as a fea ture stores a button that allows you to pick up a call ringing elsewhere PERS Personal Route your personal intercom call...

Page 113: ...evi ously transferred call that returned to your station SET Set Feature Enable call forwarding SOHVA Secure Off Hook Voice Announcement Sends a subdued off hook voice announce ment to another station SRC Music Source Selects which music source will supply back ground music TAKE MSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside...

Page 114: ...Display Abbreviations 106 Comdial June 03 Notes ...

Page 115: ...hat you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodialing Us...

Page 116: ...of service and station features are provided the station at the new port B Block Programming To eliminate the need to program each station individually pro grammers can assign features or functions to groups of stations Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones C Call Forward Designating another telephone to receive intercom calls no...

Page 117: ...l Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer that estab lishes the basic operating parameters of the system and individual sta tions D Data Interface Unit DIU This optional unit provides connections for your standard multi...

Page 118: ...station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place intercom calls to other stations within your system the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station See telephone layout drawings in Chapt...

Page 119: ...telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for acti vating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call I IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephon...

Page 120: ...ine is busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message...

Page 121: ...nd page over externally placed loud speakers and determines what paging zones if any a station can page over Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it available thro...

Page 122: ...n one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another Service Observing Class of service programming option allows users to enter an in progress call in an unannounced muted mode to monitor the call Sp...

Page 123: ...ciated System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system The installer or the attendant is responsible for storing the system speed dial numbers T TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Class of servi...

Page 124: ...rence After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised connection with the remaining parties V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system ...

Page 125: ...s both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8412F will operate in either full duplex or half duplex mode depending on the current line conditions For example satellite calls or calls with a delay involved may prevent the telephone from oper ating in full duplex mode At the beginning of each call the telephone ...

Page 126: ...peakerphone and both parties are in speakerphone mode the half duplex speakerphone is the controlling factor preventing the 8412F from operating in full duplex mode Note Pressing any button mute hold etc on the speakerphone while in full duplex mode causes the system to perform the speech training test again For example if you press MUTE while in full duplex mode when you release the call from mut...

Page 127: ...r the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating prope...

Page 128: ... microphone to best detect your voice speak within three feet of it and face the telephone Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching consta...

Page 129: ...set and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches In some situations such as when either you or the distant party is in a noisy environment you may have to lift your handset to ensure a clear conversation When using your speakerphone the microphone and loudspeaker are fart...

Page 130: ...Speakerphone Characteristics 122 Comdial June 03 Notes ...

Page 131: ...des remote networking support too Feature Name Type Originating Terminating Both Remote Networking Support Feature Parameters Program Feature Abandoned Hold Release Terminating None Across Net work Account Code Both None Across Net work Node COS Alarms Local Node A lead Local Node Alternate Attendant Terminating Comdial Local Node ANI passed across the network but must be enabled per node Terminat...

Page 132: ...rk with limitations Node Sta tion Call Costing Originating None Across Net work with limitations Node Sta tion Call Divert Terminating Comdial Local Node Sta tion Call Forward Default Forward Terminating Comdial Across Net work Node Sta tion Call Forward All Immediate Terminating Comdial Across Net work Node Sta tion Call Forward All RNA Terminating Comdial Across Net work Node Sta tion Call Picku...

Page 133: ...Net work with limitations Station COS Local Node Day Night Class of Service Both Comdial Local Node Delay Hot Line Terminating None Local Node Sta tion Dist Ring Terminating None Local Node Sta tion Dial by Name Originating None Local Node Sta tion Directed Station Hold Both None Local Node Sta tion Disable Station Local Node Sta tion Disconnect Notifi cation Both None Across Net work DND inhibit ...

Page 134: ...ne Extended DTMF Feature Numbering Local Node Group Listen Terminating None Across Net work Node Sta tion Hands Free Both None Across Net work Node Sta tion Hold Terminating Comdial QSIG Across Net work Node Sta tion Hunt Group can access Hunt group across Network but members must be local to each other Terminating Comdial Across Net work Node Hunt List Terminating None Local Node Sta tion Idle Li...

Page 135: ...Net work Node Line Queue Both None Lock Both None Local Node Sta tion Location Codes Both None Local Node Mark Both None Local Node Sta tion Message Deposit Both Comdial Local Node Sta tion Message Waiting Terminating Comdial Across Net work Node Sta tion Music Background Both None Local Music On Hold Both None Local Mute Both None Across Net work Node Sta tion Operator Network Both Comdial Across...

Page 136: ...ork with limitations Node COS Recall Call Forward Across Net work with limitations Node Sta tion Recall Timing Hunt Group Terminating Comdial QSIG Across Net work Node Record Both Comdial Across Net work Node Sta tion Response Message Both None Local Ring Monitoring Terminating Comdial Local Node Sta tion Serial Transfer Terminating Comdial QSIG Local Service Observe Originating None Local Node St...

Page 137: ...mitations SOHVA Terminating Comdial Local Node Sta tion SOHVA Service Observe Originating None Local Node Sta tion Dial Originating None Across Net work Node Sta tion System Speed Dial Both None Across Net work Node Station Monitoring DSS BLF Both Comdial Across Net work with limitations Hub only Station Names Both None Across Net work Node Sta tion Station State Query Originating Comdial Across N...

Page 138: ...ork Node COS Tracker Both Comdial Local Transfer to Voice Mail Both Comdial Across Net work Node Sta tion Trunk to Trunk Transfer Both Comdial Across Net work Voice Announce Block Terminating Comdial Across Net work Node Sta tion Serial WP Integra tion Across Net work Hub and VM VVP Across Net work Hub and VM Feature Name Continued Type Originating Terminating Both Remote Networking Support Featur...

Page 139: ...ion 28 Camping On 36 cancel call forwarding 46 cancel call waiting 38 cancel the automatic redial feature 81 CFOS 48 Conferencing 42 create a feature access button 73 D deactivate CFOS 49 Dial By Name 87 Directed Call Pickup 22 disable an auxiliary mode 85 Display Abbreviations 101 Do Not Disturb enabling disabling operation 78 function 78 drop a party out of a conference call 44 drop out of a con...

Page 140: ...gramming DSS Numbers 65 Feature Access Codes 69 LCD Feature Buttons 71 Personal Speed Dial Numbers 70 Speed Dial Numbers 66 Q queue for a line group 41 Queuing 41 Quick Transfer 55 R recorder mode 84 reminder alert 74 re park a park recall 51 responding to a SOHVA 25 Response Message Button 75 Response Message Delivery 64 Response Messaging 25 ringer loudness levels 88 ringer mode 84 Ringing Tone ...

Page 141: ...ring calls 52 turn off a message 60 turn on a message 59 turning off background music 77 turning on background music 77 U unscreened transfer call 54 V Viewing The Call Log 93 voice announce 33 Voice Announce Blocking 27 Volume Control 11 88 VOLUME DOWN 11 VOLUME UP 11 Z zone paging 84 ...

Page 142: ...iv Comdial June 03 Notes ...

Page 143: ...lar problems arise which are not covered sufficiently for the purchaser s purposes contact Com dial Inside Sales Department 106 Cattlemen Road Sarasota Florida 34232 Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possi ble as the combinations of accessories and features are too varied and extensive to insure ...

Page 144: ...GCA70349 05 06 03 Printed in U S A ...

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