3
Troubleshooting
3-64
BBG-1070-QS PRODUCT MANUAL
BBG1070QS-OM (V1.8)
Table 3-3
Troubleshooting Processing Errors by Symptom
Symptom
Error/Condition
Corrective Action
BBG-1070 shows Unlocked
message in BBG-1070-QS Info
pane.
No video input present
Make certain intended video source is
connected to appropriate BBG-1070-QS video
input. Make certain BNC cable connections are
OK.
Cannot see one of five PiPs on
output
PiP obscured by another PiP
When custom layouts are being used, it is easy
for a PiP to “hide” underneath another PiP.
When using this mode, size all PiPs small
enough such that a PiP cannot be obscured.
See Input Routing (p. 3-10) for more information.
Cascade mode upstream image
not as expected
• -QS devices in cascade
chain not set for same grid
layout
• All BBG-1070-QS devices used in a
cascading chain must be set for the same
number of columns and rows. See Cascade
Mode Using PiP Layout QuickSet Template
Presets (p. 3-16) for more information.
• Downstream -QS device
importing a cascade input not
set for cascading mode
• Downstream QS devices which are receiving
a cascade output from an upstream QS
device must use the PiP 5 input and be set
with Cascade Mode > Enabled. This ensures
the imported upstream image is inserted as
full-screen and with no burn-ins caused by the
receiving -QS device. See Input Routing (p.
3-10) controls for more information.
Cannot set UMD text Display
Format to choice other than
External Input
Protocols tab inadvertently set
to use router for UMD assert/
burn-in
If the Protocols tab > Enable Utah Router
Fetch control is set to Enabled, UMD text is
asserted by Utah router commands. The UMD >
Display Format control is locked to External
Input, with user text entry or other UMD type
selections locked out.
Cascade grid layout has been
inadvertently lost
Non-cascade mode using the
Layout Presets (Quint, Quad,
Three Bottom, etc.) was
possibly applied
The non-cascade Layout Presets will clear or
change row/column settings previously set for a
custom cascading grid that was set up using the
cascading QuickSet setup controls. The basic
non-cascade Layout Presets should not be
re-applied once a cascade layout is set up.
Cannot set UMD text Display
Format to choice other than
External Input
External Inputs tab
inadvertently set to use router
for UMD assert/burn-in
If the External Inputs tab > Enable Utah
Router Fetch control is set to Enabled, UMD
text is asserted by Utah router commands. The
UMD > Display Format control is locked to
External Input, with user text entry or other UMD
type selections locked out.
Audio not processed or passed
through device
Enable control not turned on
On Output Audio Routing/Controls tab, Audio
Group Enable control for group 1 thru 4 must be
turned on for sources to be embedded into
respective embedded channel groups.
