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Programming System Settings:
PAGE 0, ROW 0
PAGE 0 of CallExtend's memory is used to set up
system information
and to enter
your
receptionist extensions.
ROW 0 of PAGE 0
contains
three fields that must
be programmed
and five optional fields (described in Appendix B). To program
this ROW, lift the handset on the ADMIN phone and dial as follows:
Field 1
Field 2
Field 3
Dial:
0
0
5
Single digit for phone
system’s Hook-flash
duration (see table)
Number of seconds 0-9
to wait after greeting
for caller to dial
Single digit for
Transfer Supervision
Mode desired
#
Dial:
0
0 7
to review the DATA you entered & make sure it’s correct.
highlighted digit
=
Hold this key down for at least one full second
FIELD 1: Hook-Flash Duration:
Field 1 on PAGE 0, ROW 0 should be programmed to match as closely as possible
the hook-flash duration used by your phone system for call transfers. Find your
phone system’s hook-flash duration in the following table and e
nter the single digit
0-9
shown for that duration into Field 1:
no hook-flash................ 0
600 ms...........................5
250 ms .......................... 1
750 ms...........................6
300 ms .......................... 2
900 ms...........................7
400 ms .......................... 3
1 sec ..............................8
500 ms .......................... 4
1.5 sec ...........................9
FIELD 2: Pause Duration After Greeting:
After CallExtend plays its initial voice greeting (the main greeting) to a caller, it will
pause the number of seconds programmed into this field to give the caller time to
dial an extension or a single digit. If the caller doesn’t dial within this time, the call
will be transferred to the receptionist.
Enter the number of seconds (0-9) to wait.
FIELD 3: Transfer Supervision Mode:
This field tells CallExtend how to supervise call transfers. CallExtend can be
programmed for one of three supervision modes:
Full Supervision:
In this mode, CallExtend will
fully supervise call transfers,
looking for both busy and no answer conditions
.
To select full supervision
mode,
enter a digit 2-9 in Field 3
, representing the number of rings CallExtend
should hear before declaring the call unanswered and transferring it to the
receptionist. Enter
*
for 12 rings or a
#
character (dial
##
to enter a
#
character into this field) for 16 rings. CallExtend will send calls transferred to
busy extensions directly to the receptionist without delay.
Hints on Full Supervision Mode:
If desired, CallExtend can disconnect callers instead of transferring
them to the receptionist if the extension is busy or does not answer.
In
this Mode, CallExtend will play the “Busy - Don’t Answer Message” (e.g.,
“That extension is not answering; please try again later.”) and then
disconnect the caller. To use this Mode, see Appendix B, Case B.
CallExtend will connect a call through to an extension upon hearing a
voice answer.
This connection may take a moment, so the first word said by
the answering party may not be heard by the caller.
While CallExtend is supervising the call transfer, the phone system will have
the call in an “On Hold” status, so
the calling party may NOT hear ringing
or busy tone.
The caller will hear what the phone system puts out to a caller
on hold.
