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33
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34
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PAGE 0, ROW 1, enter the first 8 digits of the extension or phone number. In PAGE
0, ROW 2, enter the remainder of the number. After this, CallExtend will direct calls
to the receptionist to the complete number entered into ROWS 1 and 2 of PAGE 0.
In this case, only one receptionist can be entered.
NOTE:
When using an outside phone number as the receptionist, you may
need to modify Field 8. If CallExtend dials an outside phone number and then
immediately exits the call, some phone systems will not connect the caller to
the outside phone line. If this is the case, program Field 8 to the number of
seconds (2-9) CallExtend should stay on the line after dialing the
receptionist's number, before it exits the call and connects the caller through.
Case G:
Have calls answered by CallExtend's Port 1 be directed to a different
receptionist than calls answered by Port 2.
Program a 1 (one) into Field 7 and
program the receptionist extensions as follows: In
PAGE 0, ROW 1
, enter the
extension to serve as receptionist for CallExtend's Port 1, up to 8 digits. Enter any
remaining digits in ROW 2; if none, leave ROW 2 blank. In
PAGE 0, ROW 3
,
enter the receptionist extension for CallExtend’s Port 2, up to 8 digits. Enter any
remaining digits in ROW 4; if none, leave ROW 4 blank.
Case H:
Have CallExtend PAUSE while dialing.
CallExtend can be programmed
to pause between digits when dialing extensions or outside phone numbers. Each
"pause" is 2 seconds in length, and multiple pauses can be used. To program a pause
into CallExtend, program the dialing string normally; at each spot you want
CallExtend to pause while dialing, enter a pause character by dialing
#
*
on the
ADMIN phone (a single
#
sign followed immediately by a single
*
without a
significant delay). The pause counts as a single digit and uses one space in
CallExtend’s memory; when reviewing data, you will see a
—
(dash or hyphen) for
each pause.
NOTE:
CallExtend automatically pauses 2 seconds after dialing the first
digit of an extension or phone number that begins with
8
,
9
,
0
,
*
, or a
#
character. If a
#
*
pause is added after the initial
8
,
9
,
0
,
*
, or
#
character,
CallExtend will pause a total of 4 seconds before dialing the next digit.
Case I:
Have CallExtend detect Calling Party Abandons.
In addition to
controlling the Pause Duration after the Main Message, Field 2 represents how
CallExtend will interpret call abandon signals (a short interruption in line feed
current) from the phone system. This programming is useful if the calling party
hangs up during the Main Message or during the pause afterwards. If an abandon is
detected, CallExtend will return to an idle state without sending the call to the
receptionist.
Entering a digit 0-9 in Field 2 will cause CallExtend to look for an interrupt
duration of 400 ms as a call abandon. If CallExtend doesn’t see this interrupt,
it will pause the number of seconds corresponding to the digit programmed (to
allow the caller to dial) and then transfer the call.
Entering a
*
character in Field 2 will cause CallExtend to look for an interrupt
duration of 80 ms as a call abandon. If CallExtend doesn’t see this interrupt, it
will pause 5 seconds to allow the caller to dial, and then it will transfer the call.
Entering a
#
character in Field 2 (dial
##
to enter a
#
character into this field)
will disable the call abandon detect feature and allow a 5 second pause
duration.
