-
31
-
-
32
-
Appendix B:
Optional Programming
Some phone systems require additional system settings beyond the basic ones
detailed in the section, "Programming System Settings: PAGE 0, ROW 0."
These optional settings are programmed into the various fields of PAGE 0, ROW 0,
and they are described in the cases in this Appendix.
If none of the cases in this Appendix applies to your installation, you need only
program Fields 1, 2, & 3 as described on pages 9-11; the default values for Fields 4-8
will be used by CallExtend automatically. When you review the data after entering
it, you will see blanks (
‘
) for the fields you didn’t program.
Record your PAGE 0, ROW 0 settings here. To program, dial on the Admin Phone:
1 2 3 4 5 6 7 8
Field Numbers
Dial:
0
0
5
#
1 0 0 0
blank
Default values
Dial:
0
0
7
Review the DATA to make sure it’s correct.
NOTE:
To program any of the optional settings into Fields 3-8, program all the
fields prior to and including the desired field. (If programming an optional setting
into Field 2, program Fields 1-3, not just 1 & 2.) Next, press # to leave the
remaining fields blank; this will cause CallExtend to use the default values for them.
Example: to change the value of Field 6, program Fields 1-6 and then press #.
See pages 9-11 to program Fields 1-3; use the default values shown for the other
fields, unless one of the cases in this Appendix indicates otherwise.
Case A:
Fully supervise call transfers in phone systems that don't provide
ringing or busy tones to CallExtend.
Field 4 can be set to 0 (zero) to have
CallExtend interpret the number 2-9 in Field 3 (Transfer Supervision Mode) to be a
time period, rather than a number of rings. In this case, Field 3 represents the
amount of time (in 4-second increments) CallExtend will wait before transferring an
unanswered call to the receptionist(s).
Example:
if Field 4 is set to 0 (zero), a 3 in
Field 3 would tell CallExtend to wait 12 (4 x 3) seconds.
Case B:
Disconnect supervised calls if the desired extension is busy or doesn’t
answer, instead of transferring the caller to the receptionist.
CallExtend will
play the “Busy - Don’t Answer Message” (e.g., “That extension is not answering;
please try again later.”) and then disconnect the caller. To use this option, put a 0
(zero) in Field 8 and set Field 3 to the number of rings 2-9 CallExtend should hear
from an extension before declaring the call unanswered. If desired, you can have
calls to a busy extension be disconnected but have calls to ringing extensions be cut
through without further supervision by CallExtend; to do this, put a 0 (zero) in Field
8 and a 1 (one) in Field 3.
Case C:
Supervise calls on phone systems that are programmed for conference
calling.
If the phone system’s conference calling feature requires that an extra hook-
flash be used to retrieve a call for a second transfer, Field 4 should be set to 3. In
this case, CallExtend will do an extra hook-flash when transferring busy/unanswered
calls to the receptionist.
Case D:
Allow callers to dial extensions that begin with 8.
If you want callers to
be able to dial an extension beginning with 8, set Field 5 to the extension length (1-8
digits).
Case E:
Have CallExtend answer calls after
x
number of rings, instead of on the
first ring.
Program Field 6 to the number of times you want CallExtend to ring
before it answers the call (e.g., "4" to answer on the fourth ring). Set this field to 0
(zero) or 1 (one) to have CallExtend answer on the first ring.
Case F:
Direct calls to a receptionist extension longer than 8 digits or to an
outside phone number.
First program a
#
character into Field 7 (dial
##
to enter a
#
character into this field). Then, program the receptionist extension as follows: In
