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Programming Receptionist Extensions:
PAGE 0, ROWS 1-4
At least one receptionist extension must be programmed, into PAGE 0, ROW 1
of CallExtend
.
Up to four receptionist extensions can be programmed, into ROWS
1-4 of PAGE 0.
Calls will be transferred to the receptionist extension if:
1.) The caller
does not dial anything
within the time limit programmed on
PAGE 0, ROW 0, Field 2.
2.) The caller dials a
digit not recognized
by CallExtend.
3.) CallExtend is programmed for the
Full Supervision or Busy-Only
Supervision mode
and the conditions for receptionist transfers are met.
4.)
The caller
dials a 0
during or after the voice greeting.
To program the first receptionist extension into PAGE 0, ROW 1, lift the handset on
the ADMIN phone and dial as follows:
Dial:
0
1
5
plus an extension up to 8 digits long; if less than 8, dial
#
when done.
Dial:
0
1 7
to review the extension you entered & make sure it’s correct.
highlighted digit
=
Hold this key down for at least one full second
To program additional receptionist extensions into PAGE 0, ROWS 2-4, dial as
shown above. However, replace the ROW number (the second digit to be dialed)
with the ROW number being programmed.
Hints on Receptionist Extensions:
CallExtend does not supervise calls sent to the receptionist
. You should either
program receptionist extensions that will always be answered or specify the
starting extension of a phone system hunt group as the receptionist.
CallExtend does not hunt through multiple receptionist extensions.
If more
than one receptionist extension is programmed on PAGE 0, ROWS 1-4,
CallExtend will transfer the first call to the first receptionist extension (in
ROW 1) and the next call to the second receptionist extension (ROW 2),
even if
the first receptionist is available
.
Enter each extension number exactly as CallExtend must dial it for the phone
system to transfer the call.
If the phone system needs to see
*
70 at the
beginning of a call transfer sequence, enter
*
70 at the beginning of each
receptionist extension (e.g., enter
*
70212 for extension 212). To have
CallExtend dial a
#
as part of a number, program a
#
character in the
appropriate location by dialing
##
(two
#
signs right in a row) from the Admin
phone.
An extension or phone number up to 16 digits long can be entered into
CallExtend as the
only
receptionist.
To program this, enter the first eight
digits of the number into PAGE 0, ROW 1; then enter the remainder of the
number into ROW 2. ROWS 3 and 4 of PAGE 0 will be ignored after this.
When using a receptionist extension longer than 8 digits, you must also enter a
#
character (dial
##
to enter a
#
character) into Field 7 of PAGE 0, ROW 0, as
described in Appendix B, Case F. Also see Appendix B for additional
receptionist options.
To remove an extension from the receptionist list,
use a single
#
sign to erase
the contents of the applicable ROW. For example, to erase the contents of
PAGE 0, ROW 1, dial
0 1 5
(hold the
5
down for a full second)
#
.
CallExtend will still use the extensions before and after the empty ROW on the
list.
