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Programming Commands for Voice Messages:
Just as the digits
5
and
7
are used to
ENTER
data into CallExtend and to
REVIEW
it, other digits are used to
RECORD
,
REVIEW,
and
ERASE
voice messages.
The following table shows the
Voice Recording Commands
and their function.
The most commonly used commands are shown in bold type.
1
RECORDS Message for Both Ports at PAGE, ROW
2
RECORDS Message for Port 1 only, at PAGE, ROW
3
RECORDS Message for Port 2 only, at PAGE, ROW
4
ERASES Message from Both Ports at PAGE, ROW
6
ERASES Message from Port 1 only, at PAGE, ROW
8
ERASES Message from Port 2 only, at PAGE, ROW
9
ERASES ALL voice messages; use from PAGE 0, ROW 7
0
REVIEWS Messages on Port 1, at PAGE, ROW
*
REVIEWS Messages on Port 2, at PAGE, ROW
Each voice message is programmed into a particular PAGE and ROW location. The
Main Greeting, Transfer Message,
and the
Busy-Don’t-Answer (BDA) Message
are all programmed into
PAGE 0
, in the ROWS shown in the following chart. The
PAGE Messages
are programmed into ROW 7 of the
PAGES
that correspond to the
first digit the caller will dial from the Main Greeting.
Message PAGE
ROW
BDA Message
0 5
Transfer Message
0 6
Main Greeting
0 7
PAGE Message
1-7 7
Recording the MAIN GREETING:
The Main Greeting will be heard by all callers when CallExtend answers the
incoming call. This greeting generally identifies your company and invites callers to
dial an extension or dial a single digit from a menu.
Main Greeting Example:
“You have reached the ABC Company. If you
know your party’s extension, you can dial it at any time. For Sales, dial 3,
for Technical Support, dial 4, and for our address, dial 6. If you do not
have a touch tone phone, or if you would like to speak to an operator,
please stay on the line and someone will assist you shortly. To repeat this
message, dial 9.”
The Main Greeting is programmed on PAGE 0, ROW 7.
You can either record
the same greeting for both Ports 1 & 2 of CallExtend or record a different greeting
for each port.
To record the same greeting on
both CallExtend ports,
you would
dial the following on the ADMIN phone:
Dial:
0
7
1
Speak into the Admin Phone to record the greeting; hang up when done.
Dial:
0
7 0
Listen to the greeting.
highlighted digit
=
Hold this key down for at least one full second
Different Main Greetings
can be recorded on CallExtend’s Port 1 & 2 by using the
COMMANDS
2
and
3
in place of the
1
shown above. Different greetings are
sometimes used in shared office environments or when separate day/night modes are
used in the phone system. In addition to using separate greetings, you can direct the
calls answered by Port 1 to a different receptionist than the calls answered by Port 2;
to do this, see Appendix B, Case G.
To RECORD and REVIEW the main greeting for Port 1, you would dial the
following on the ADMIN phone:
