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Voice Message Problems:
The greeting is played twice to callers:
With some phone systems, if an extension
does not answer a transferred call, the call is automatically returned to the extension
that originated the call transfer. In this case, calls will be transferred back to
CallExtend if they are not answered by the appropriate extension. When the call is
transferred back to CallExtend, it looks like a new call, so CallExtend plays its
greeting to the caller. Program the phone system to not transfer calls back to the
ports used with CallExtend. If this cannot be done, extend the phone system’s
extension recall timer, or change CallExtend to Supervised mode.
CallExtend answers calls but does not play any messages to the caller:
The
voice messages may have been erased by a power failure and should be re-recorded.
Also, check the "Batt. Low" light on CallExtend; if this light is on, a new battery
should be inserted in the battery backup prior to re-recording the messages.
CallExtend allows calls to be transferred, but the Transfer Message and BDA
Message are not being heard by the caller:
These messages may have been re-
recorded after they were originally recorded, without being erased first. Whenever
you need to re-record a message, you must first erase the old one. Erase all messages
and re-record them all, in the order described on page 22.
A voice message stops part-way through (always at the same place), and the
caller is immediately transferred to an extension or the receptionist:
Part of the
voice message may sound like a touch-tone digit to CallExtend, causing the call to
be transferred. If the digit is programmed, CallExtend will transfer the caller to the
appropriate department; if it is not programmed, the caller will be transferred to the
receptionist. Erase all voice messages and re-record them all, in the order described
on page 22.
A voice message stops part-way through at a random point, and there is a pause
before the call is disconnected or is transferred to the receptionist:
CallExtend
may be located near a transformer or power supply that emits a strong magnetic
field, causing CallExtend to lock up. Relocate the CallExtend unit.
How to Reach Customer Support:
If you encounter problems you are not able to resolve with your CallExtend system,
contact your CallExtend dealer or Call Management Products Inc., Broomfield,
Colorado, at (303) 465-0651 or (800) 245-9933.
Returning a CallExtend for Repair:
If you suspect that your CallExtend may need repair, contact our Customer Support
Department from the site where CallExtend is connected. A technician will ask you
some questions about the installation and will go through some tests over the phone.
If the Customer Support technician determines that the CallExtend needs to be
returned for repair, he or she will issue you a
Return Merchandise Authorization
(RMA) number
.
CallExtend comes with a 1-year warranty on parts and labor. If the manufacture date
on the bottom of the CallExtend is over 12 months old, a photocopy of the actual
sales receipt is required to prove the purchase date. Out-of-warranty repairs are
available.
Warranty:
Call Management Products Inc. (CMP) warrants this product, so far as the same is of
its own manufacture, against defects in material and workmanship under the normal
use and service for which it was designed, for a period of one year from date of
initial end user purchase. CMP’s obligation under this warranty is limited, however,
to the replacement or repair, at its option, to a part or parts determined by it to be
defective. Necessary packaging and transportation costs for the return of the goods
shall be paid by the buyer. All replacement or repaired goods will be returned
prepaid by CMP. This limited warranty does not include damage resulting from
accident, abuse, or non-factory modification of the product.
