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7

 - 

 

8

 - 

 

Programming Format for Data: 

To program CallExtend, you will dial digits on a touch-tone phone connected to 
the ADMIN port

.  All programming is done in the format 

PAGE - ROW - 

COMMAND - DATA

 that corresponds to the configuration of CallExtend’s 

memory.  As you program CallExtend, the display will prompt you as follows: 
 

P

 

r

 

C

 

d

 

Enter the 
PAGE number 
to be 
programmed 

Enter the ROW 

number to be 

programmed 

Hold down the 

COMMAND key (

5

 = 

Enter Data, 

7

 = Review 

Data) for a full second 

Enter the DATA 

(if using the 

Enter Data 
command) 

 
When you first lift the ADMIN phone handset, CallExtend will prompt you with a 

P

asking for the PAGE number you want to program.  Then, it will show an 

r

    to 

request the ROW number.  Next, it will show a 

C

  

to request the COMMAND; press 

and hold down

 the command key for at least one full second.  If you use the Enter 

Data command, the display will show 

d

  to prompt you to enter your DATA; if you 

use the Review Data command, the DATA currently stored in this ROW of the 
PAGE will be displayed.  Note: When using the Enter Data command to enter fewer 
than 8 characters of DATA, dial a single 

#

 sign at the end of the data to indicate 

you’re done.  

For more information on CallExtend’s display, see Appendix A.

 

 

 
The 

CallExtend Programming Guide

 that came with this manual indicates what to 

dial and allows you to write down your DATA before you enter it into CallExtend. 

Programming Commands for Data: 

When programming CallExtend, you will need to enter a 

COMMAND

 after the 

PAGE and ROW numbers to tell CallExtend whether you are Entering Data or 
Reviewing Data you already entered. 

 

There are two DATA commands in CallExtend

 

 

5

 

ENTERS Data into a ROW on a PAGE 

 

7

 

REVIEWS Data in a ROW on a PAGE 

 
Each COMMAND digit dialed on the ADMIN phone must be held down for at 
least one full second to be considered a legal command by CallExtend

.  For 

example: When entering DATA into a ROW, you must hold down the 

5

 key (Enter 

Data Command) until a  

d

  appears on the display.  Command keys are highlighted 

in gray in this manual to help them stand out from other digits you dial. 

For example:  

To program PAGE 1,

 you would lift the ADMIN phone handset, 

look for 

P

 on the CallExtend display, and: 

 
Dial:   

1

  (to program PAGE 1); CallExtend will next show 

r

 
Dial:   

0

  (to program ROW 0) ; CallExtend will next show 

C

 
Dial:   

5

  (the COMMAND to enter DATA) -- 

hold the 

5

 down until you see 

d

.

 

 
Dial:   

x

  (where x corresponds to the DATA you want to enter). 

 
Dial:   

#

  if you enter fewer than 8 digits of DATA. 

Summary of Contents for CallExtend

Page 1: ...nsfers 19 Recording Voice Messages 21 Programming Format for Voice Messages 22 Programming Commands for Voice Messages 23 Recording the Main Greeting 24 Recording a PAGE Message 25 Recording a Transfe...

Page 2: ...e the next incoming call Connecting CallExtend to Your Phone System Your CallExtend Unit Your CallExtend package contains a CallExtend unit a power transformer this User s Manual and a Programming Gui...

Page 3: ...lExtend s Port 2 Do not have each incoming call ring simultaneously to both of the phone system extensions that CallExtend is connected to Inserting the Battery Backup A standard 9 volt battery can be...

Page 4: ...begin programming CallExtend you will first program PAGE 0 with your system settings and your receptionist s extension Then you will program each PAGE of CallExtend memory that corresponds to the fir...

Page 5: ...ata to indicate you re done For more information on CallExtend s display see Appendix A The CallExtend Programming Guide that came with this manual indicates what to dial and allows you to write down...

Page 6: ...within this time the call will be transferred to the receptionist Enter the number of seconds 0 9 to wait FIELD 3 Transfer Supervision Mode This field tells CallExtend how to supervise call transfers...

Page 7: ...nd transfer calls without supervision In this mode CallExtend will connect the call through to the desired extension and then immediately exit the call CallExtend will NOT send the call to the recepti...

Page 8: ...the receptionist CallExtend does not hunt through multiple receptionist extensions If more than one receptionist extension is programmed on PAGE 0 ROWS 1 4 CallExtend will transfer the first call to t...

Page 9: ...digit 8 see Appendix B Case D Dial PAGE number 1 7 then 0 5 then the extension length then Dial PAGE number 1 7 then 0 7 to review the ext length make sure it s correct Example If your phone system us...

Page 10: ...nsion number exactly as the phone system needs to see it to transfer the call If the phone system needs to see 70 at the beginning of an extension to transfer a call enter 70 at the beginning of each...

Page 11: ...program ROWS 1 6 of this PAGE with the extensions callers will reach by dialing the second single digit 1 6 The digit dialed is the ROW number e g the extension programmed in ROW 2 of the PAGE is reac...

Page 12: ...rs after an unsuccessful call transfer attempt but before the call is transferred to the receptionist This message will generally be something like That extension is not answering your call is being t...

Page 13: ...oming call This greeting generally identifies your company and invites callers to dial an extension or dial a single digit from a menu Main Greeting Example You have reached the ABC Company If you kno...

Page 14: ...ten to the message 2 A Second Level Menu Message such as Example In their Main Greeting the ABC Company has told callers to dial 4 for Technical Support DATA programming for this example was done on P...

Page 15: ...le for recording messages A All voice storage 98 100 is available for use 9 90 97 is available for use 8 80 89 is available for use 7 65 79 is available for use 6 55 64 is available for use 5 45 54 is...

Page 16: ...down for at least one second and then released CallExtend shows S on the display indicating that CallExtend is recording your SPEECH message After a Review Data Command the Data display shows the cont...

Page 17: ...tend will wait before transferring an unanswered call to the receptionist s Example if Field 4 is set to 0 zero a 3 in Field 3 would tell CallExtend to wait 12 4 x 3 seconds Case B Disconnect supervis...

Page 18: ...want CallExtend to pause while dialing enter a pause character by dialing on the ADMIN phone a single sign followed immediately by a single without a significant delay The pause counts as a single dig...

Page 19: ...transferred to the receptionist Set the Transfer Supervision Mode field in PAGE 0 ROW 0 to a higher number of rings see Programming System Settings PAGE 0 ROW 0 If a call is not answered by the exten...

Page 20: ...ecord them all in the order described on page 22 A voice message stops part way through at a random point and there is a pause before the call is disconnected or is transferred to the receptionist Cal...

Page 21: ...EN for the calling area 4 If this equipment causes harm to the telephone network the telephone company has the right to discontinue service temporarily on the line to which this product is connected T...

Page 22: ...time and without notice This manual is copyrighted All rights are reserved This document may not in whole or part be copied photocopied reproduced translated or reduced to any electronic medium or mac...

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