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TABLE OF CONTENTS
Introduction
......................................................................................................... 1
Connecting CallExtend to Your Phone System
................................................ 2
Your CallExtend Unit...................................................................................... 2
Testing the Phone System Extension Ports ..................................................... 2
Cabling CallExtend to Your Phone System .................................................... 3
Inserting the Battery Backup........................................................................... 4
Understanding CallExtend Programming
........................................................ 5
CallExtend’s Programmable Memory............................................................. 5
Programming Format for Data ........................................................................ 7
Programming Commands for Data.................................................................. 8
Programming System Settings: PAGE 0, ROW 0
........................................... 9
Hook-Flash Duration....................................................................................... 9
Pause between Greeting & Transfer.............................................................. 10
Transfer Supervision Modes ......................................................................... 10
Optional Programming .................................................................................. 11
Programming Receptionist Extensions
........................................................... 13
Programming Direct Extension Transfers
..................................................... 15
Programming Single Digit Transfers from a Menu
....................................... 17
Single Level Menu Transfers ........................................................................ 17
Second Level Menu Transfers....................................................................... 19
Recording Voice Messages
............................................................................... 21
Programming Format for Voice Messages.................................................... 22
Programming Commands for Voice Messages ............................................. 23
Recording the Main Greeting ........................................................................ 24
Recording a PAGE Message ......................................................................... 25
Recording a Transfer Message ...................................................................... 26
Recording a Busy-Don’t-Answer Message ................................................... 26
Remaining Voice Message Storage............................................................... 27
Erasing Voice Messages................................................................................ 28
Appendix A: Data Display
............................................................................... 29
Appendix B: Optional Programming
............................................................. 31
Call Supervision in Phone Systems that Don't Provide Ringing to
CallExtend ............................................................................................... 31
Disconnecting Busy/Unanswered Call Transfers.......................................... 32
When PBX Conference Calling is Enabled................................................... 32
When Extensions Begin with "8" .................................................................. 32
Having CallExtend Answer Calls after Several Rings .................................. 32
Receptionist Numbers Longer than 8 Digits ................................................. 32
Transferring Calls to Off-Site Receptionists ................................................. 33
Using Separate Receptionists for Port 1 & Port 2 ......................................... 33
Having CallExtend PAUSE while Dialing.................................................... 33
Having CallExtend Detect Calling Party Abandons ..................................... 34
Appendix C: Troubleshooting
........................................................................ 35
