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Chapter 1: Introduction 1 

Chapter 1: Introduction

SERVICE AND SUPPORT

If you need additional information on how to set up or operate your INTERACT Pro, Pro 8i or AT equipment, 
please contact us. We welcome and encourage your comments so we can continue to improve our products 
and better meet your needs.

TECHNICAL SUPPORT

Telephone

: 

1.800.283.5936 (USA) or 1.801.974.3760

Fax

:  

1.801.977.0087

E-mail

:  

[email protected]

Web site

: 

www.ClearOne.com

Sales and Customer Service

Telephone

: 

1.800.945.7730 (USA) or 1.801.975.7200

Fax

: 

 

1.800.933.5107 (USA) or 1.801.977.0087

E-mail

:  

[email protected]

PRODUCT RETURNS

All product returns require a Return Material Authorization (RMA) number. Please contact ClearOne Technical 
Support before attempting to return your product. Make sure you return all the items that shipped with your 
product.

Summary of Contents for interact at

Page 1: ...INTERACTTM Pro Pro 8i AT User s Manual...

Page 2: ...Flash Duration 16 To Perform RF Radio Test 16 To Change LCD Contrast 16 To View the IP Address 17 To Check the Version 17 INTERACT COM COM W WIRELESS 18 INTERACT COM 18 INTERACT COM W Wireless 18 NETW...

Page 3: ...EX SETTINGS INTERACT AT ONLY 35 Level 35 Processing 35 Gating 36 Setting the Gate Mode 36 Adjusting Gate Ratio 36 Adjusting Hold Time 36 Adjusting Decay Rate 36 Enabling Chairman Override 36 PLAYBACK...

Page 4: ...and AT 54 ClearChannel Assessment 54 Enable Radio Statistics 54 COM SETTINGS INTERACT PRO 55 Level 55 Configuration 55 USB Configuration 55 Headset Configuration 55 TELCOS INTERACT PRO 56 Telephone S...

Page 5: ...0 01 NOVEMBER 2011 REV 2 1 2011 ClearOne Communications Inc All rights reserved No part of this document may be reproduced in any form or by any means without written permission from ClearOne Communic...

Page 6: ...SUPPORT Telephone 1 800 283 5936 USA or 1 801 974 3760 Fax 1 801 977 0087 E mail Tech Support ClearOne com Web site www ClearOne com Sales and Customer Service Telephone 1 800 945 7730 USA or 1 801 97...

Page 7: ...e apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of...

Page 8: ...pen the folder 2 If you are downloading the software unzip the downloaded file to a location of your choice Open the folder containing the unzipped setup files 3 From this point the instructions perta...

Page 9: ...e and password before connecting The software can only make one connection at a time Device Toolbox Lists most common brands of auxiliary audio products Video Codecs Sound Cards VCR s and Amplifiers T...

Page 10: ...with a serial cable the unit is detected when you start INTERACT Software and a connection to the unit is established The name of your unit and the online status are displayed below the Configuration...

Page 11: ...ferences for your INTERACT system 4 Save the file Editing an Existing File 1 Click the Open File toolbar button 2 Using the Open browse window locate and select your saved file 3 Click Open and make d...

Page 12: ...res include Front A Power Indicator Back A Link Connectors Connect the link line to the IN connector using RJ 45 cable Connect the breakout box to the mixer using RJ 45 cable and connect the breakout...

Page 13: ...Pods can be integrated into an INTERACT system to provide for microphone capabilities when necessary A total of three Mic Pod units can be used per INTERACT device One scenario shown below depicts tw...

Page 14: ...mode standard telephone calls can only be made from this mode MUTE Press once to mute all microphones during a call Press again to unmute FLASH Press once to perform a quick hanging up then picking up...

Page 15: ...ress to delete the last digit entered in the pre dialing string 2 Press to send the call Note The phonebook key will delete the entire dial string if you press it for two seconds Pressing and holding...

Page 16: ...ice or local phone service Refer to your PBX vendor or local telephone service for details To Adjust the Speaker Volume Press to increase the volume Or Press to decrease the volume PROGRAMMING PHONE P...

Page 17: ...An asterisk indicates your position in the menus and a down arrow indicates that the menu continues Once in menu mode use the arrow keys to navigate moves the cursor to the right is a backspace key T...

Page 18: ...Phonebook menu Note Entries added to the phonebook through the wired dialer are assigned the speed dial number 0 This really means there is no speed dial associated with this number You must use the I...

Page 19: ...and press 3 Scroll to Ringer Level and press 4 Use or to adjust the volume 5 Press to save and return to the Settings menu Note Ringer volume is indicated by a horizontal bar on the LCD screen To Sel...

Page 20: ...rates properly when connected to the telco network and that it complies with the country s telco requirements Changing this code to a country other than the intended country of operation might cause t...

Page 21: ...RF Radio Test and press 4 Press to exit and return to the Configuration menu Note The RF Controller will send out a radio signal and display the signal strength between the Controller and the mixer Us...

Page 22: ...s The IP address for the INTERACT unit will display on the LCD 4 Select Exit to return to the Configuration window To Check the Version 1 Press to access the menu options 2 Scroll to Configuration and...

Page 23: ...INTERACT system Product features include Front A Power Indicator Back A Link In Out Ports Link Input and Output Ports Connect G link Enabled Devices to the INTERACT COM and COM W B HS Port Connects a...

Page 24: ...em icon will appear in the Connection list and the Configuration screen will open PHONEBOOK INTERACT Software features a Phonebook utility which stores up to 20 phone numbers These numbers are also as...

Page 25: ...rver 3 Select Use Daylight Savings if your region observes daylight saving time 4 Select the correct Time Zone 5 Click Ok to save settings and close the window If the device is connected to a network...

Page 26: ...as the INTERACT checks attached loudspeakers and mics When the check is complete lights will indicate the status of each component Green indicates the part is connected and functioning Red indicates...

Page 27: ...oad new firmware files to your INTERACT units The Updater works for both the COM as well as the COM W devices Connect to the INTERACT unit NOTE Your INTERACT COM must be linked to your INTERACT unit C...

Page 28: ...d in the Serial Command section of the INTERACT Serial Commands guide How to Connect with Telnet Use the Client of your choice Telnet uses Port 23 The Username and Password are the same as used by INT...

Page 29: ...Architecture port used to control a VISCA compatible camera D Ethernet Port 10 100 Mbps Ethernet port The LEDs adjacent to the port indicate connection status and packet traffic activity E MIC Pod Li...

Page 30: ...ASIC CONNECTIONS Connecting the INTERACT AT should be a smooth process Once basic connections for audio video conferencing are made the system is ready to use The diagrams below illustrate typical Wir...

Page 31: ...batteries into the battery compartment in the bottom of the Dialer W unit AUXILIARY DEVICES INTERACT AT The mixer allows connection to a number of different audio and video peripherals such as video c...

Page 32: ...the RS 232 Control port on the back of the mixer using a 9 pin straight through serial cable USB Control Connection You can also connect a computer to the INTERACT through the USB port Connect comput...

Page 33: ...xpand 2 Right click the device to edit and select Device Toolbox Editor 3 Alternatively from the Tools menu select the Edit Device List option Add a Device 1 Click Add 2 Select the Device Type from th...

Page 34: ...input or output Each Mute button is independent of any other Mute control in the mixer Click Close to return to the main flow screen LINE INPUT SETTINGS INTERACT AT The Line Input Settings window is...

Page 35: ...AT supports nine camera positions as well as a home position Camera Control Settings To Open the Camera Control Window With the camera connected click the Camera Controls button on the configuration w...

Page 36: ...the number as you would on a standard phone The number appears on the LCD screen as it dials Call a Phonebook Number NOTE You can also pre dial the number and then press the ON OFF key to connect the...

Page 37: ...NTERACT system These devices are listed in the Device Toolbox Adding a Device Label You can add the Manufacturer and Model of your connected Playback device using a serial command You can also add you...

Page 38: ...act these are not case sensitive 6 Click Ok to save the settings and close the window Setup IP Filtering Enter specific IP addresses that will be allowed to access the INTERACT system IP filters allow...

Page 39: ...s used to customize and configure the audio being sent to the recording device that is connected to the Record jack on the INTERACT mixer Recording devices include VCRs DVD players and sound cards NOT...

Page 40: ...to adjust the amount of noise cancellation used for that microphone Speech Lift Click the Speech Lift button to route the microphone s audio to the Loudspeaker output Use the Speech Level Slider to s...

Page 41: ...hones when they speak provided that their voices are louder than the loudspeaker audio For example you might decide to play background music from a CD player during a presentation PA Adaptive Mode all...

Page 42: ...alization Use Equalizers Equalization in INTERACT Software is very similar to bass and treble adjustments on a stereo Increasing or decreasing the different frequencies allows you to customize loudspe...

Page 43: ...sing the Ringer Level Slider Program Local Number Enter the Local Number for the INTERACT system This will display on the tabletop controller LCD Configuration Select the Country or Region where the p...

Page 44: ...igh frequencies using the Equalization sliders Levels can be adjusted from 12 dB to 12 dB Learn about Equalization Equalization in INTERACT Software is very similar to bass and treble adjustments on a...

Page 45: ...Gain Adjusts headset mic gain Telephone Line Echo Cancellation Default On Activates Deactivates Telephone Line Echo Cancellation Non Linear Processing Default On Activates Deactivates Non Linear Proc...

Page 46: ...Interface Used to connect an analog phone line to the INTERACT B RS 232 Control Port Used to connect to the INTERACT Software or control from a 3rd Party controller such as AMX or Crestron C Ethernet...

Page 47: ...meter level of output chosen as volume channel in the Dialer Window Back A RS 232 Control Port Only used for firmware recovery The RS 232 Control Port CANNOT be used with a 3rd Party control system s...

Page 48: ...microphone inputs Connections between the INTERACT Pro INTERACT Pro 8i INTERACT COM and other INTERACT devices are typically made through the Link ports on the back panels of the respective units Vid...

Page 49: ...ystem These devices are listed in the Device Toolbox section NOTE If your device is not listed you can configure it manually or add it to the Device Toolbox using the Device Toolbox Editor Adding a De...

Page 50: ...dow e g the microphone we dropped onto Mic Input 3 navigate to the Clear Device option then click on it to remove it from that Channel PTT Microphones and Microphones Push to Talk microphones require...

Page 51: ...e appropriate output s for the AEC to track gain changes when using the Virtual Reference s If you are using Mono mode only one AEC reference is used If you are using Stereo Mode both AEC references a...

Page 52: ...filters only Use the Bandwidth selector box to set the difference between the upper and lower points of a filter s audio passband Bandwidth is the inverse of Q and the two parameters are linked Hence...

Page 53: ...below the Gate Ratio threshold The Hold Time Range is from 0 1 to 8 0 seconds the default is 0 3 seconds Off Attenuation Sets the amount of level reduction applied to a channel when it is gated off T...

Page 54: ...ing from input to output The color of the cross point cell identifies the input type Input Routing To route an input to an output click in the routing matrix at the intersection between the input and...

Page 55: ...erence such as video conferencing and teleconferencing combined In these and some other applications using virtual AEC references improves AEC performance The two virtual references are shown on the f...

Page 56: ...t Gain for that channel The Input Level is monitored through the Post Gain Level meter You must select the checkbox in order to activate the meter A Mute button is provided to silence the specific cha...

Page 57: ...resets 2 Click the Run button which corresponds to the preset you wish to load 3 Click Close to exit the Preset window DIALER INTERACT Pro In addition to the INTERACT Controller you can manage calls t...

Page 58: ...he Configuration Screen Click the Switch to Flow Window button to return to the configuration screen Mode Click either the PC button to communicate via Microsoft Office Communicator or Microsoft Lync...

Page 59: ...Tab allows you to adjust settings for the Control Port Baud Rate Adjusts the data rate for the port default is 57600 baud Flow Control This setting manages the data rate between two data nodes prevent...

Page 60: ...d Mode or Office Communicator Lync Mode Chooses between either Standard USB Mode or Office Communicator Mode used only with Microsoft Office Communicator or Microsoft Lync The USB Configuration is use...

Page 61: ...D Configuration Select the Country or region where the phone is being used default is US Canada Adjust the Flash Setting to the appropriate level for your Country and click Ok or Cancel to save your s...

Page 62: ...filters only Use the Gain selector box to set the gain value for the filter you are configuring Range 15 to 15dB Default 0dB Q Available for Notch and PEQ filters only Use the Q Quality Factor select...

Page 63: ...lizer Center frequency range is 20Hz to 20kHz in 0 01Hz increments Bandwidth is 0 05 to 5 octaves in 0 01 octave increments Level Range 15 to 15dB in 0 5dB increments Compressor Button The Comp button...

Page 64: ...to the desired output label for example Output 2 Replace the default label with a new name for the output You can also add your Playback device to the Device Toolbox using the Device Toolbox Editor wh...

Page 65: ...cept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by ClearOne Communications could void the user s authority to o...

Page 66: ...and Requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See i...

Page 67: ...unications company The equipment must also be installed using an acceptable method of connection In some cases the companies inside wiring associated with a single line individual service may be exten...

Page 68: ...erence during operation EMC Class A Warning Message A English Translation The equipment is for business use Class A and has acquired electromagnetic conformity registration Sellers and users are requi...

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