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Cisco WAE-674-K9 - Wide Area Application Engine 674 Hardware Installation Manual Download Page 75

C H A P T E R

 

6-1

Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide

OL-15012-02

6

Troubleshooting the System Hardware

This chapter provides basic troubleshooting information to help you identify 
some common problems that might occur with your Wide Area Application 
Engine (WAE).

This chapter contains the following sections:

  •

Identifying System Problems, page 6-2

  •

Checking Connections and Switches, page 6-3

  •

Using the System Diagnostic Programs, page 6-4

  •

Checking the Power Subsystem, page 6-11

  •

Troubleshooting the Ethernet Controller, page 6-12

  •

Identifying Problems Using Trouble Indicators and Status LEDs, page 6-15

  •

Undetermined Problems, page 6-21

  •

Symptoms and Solutions, page 6-24

Use the information in this chapter to determine whether a problem originates 
with the hardware or the software. For further assistance, contact your customer 
service representative.

Note

The WAAS software does not support the use of a keyboard or mouse 
(Personal System/2 [PS/2] or Universal Serial Bus [USB]) for Linux and WAAS 
software troubleshooting. However, the keyboard and mouse are supported by the 
BIOS for power-on self-test (POST) and the diagnostic programs that are located 
in the device ROM. 

 

 

Summary of Contents for WAE-674-K9 - Wide Area Application Engine 674

Page 1: ...170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Wide Area Application Engine 7341 7371 and 674 Hardware Installation Guide October 2008 Text Part Number OL 15012 02 ...

Page 2: ...quipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circ...

Page 3: ...ternet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental Cisco Wide Area Application Engine 7341 7371 and 674 Hardware Installation Guide 2007 2008 Cisco Systems I...

Page 4: ......

Page 5: ... 7 Ethernet Port Connectors 1 7 Serial Port Connector 1 8 Preparing to Install the Wide Area Application Engine 2 1 Safety Warnings 2 1 Safety Guidelines 2 4 General Precautions 2 4 System Reliability Considerations 2 6 Working Inside the WAE with the Power On 2 7 Protecting Against Electrostatic Discharge 2 8 Installing the Wide Area Application Engine 3 1 Rack Mounting Considerations 3 2 Rack Re...

Page 6: ...ing an Adapter 4 4 Completing the Installation 4 8 Installing Memory in a WAE 674 4 9 Replacing a Hard Disk Drive 4 13 Replacing a Power Supply 4 15 WAE Inline Network Adapter 5 1 Inline Network Adapter Description 5 1 Ports and LED Indicators 5 3 Adapter Specifications 5 4 Inline Network Adapter Cabling Requirements 5 5 Installation Scenarios and Cabling Examples for Fast Ethernet Connections 5 9...

Page 7: ...hernet Controller 6 12 Network Connection Problems 6 13 Ethernet Controller Troubleshooting Chart 6 14 Identifying Problems Using Trouble Indicators and Status LEDs 6 15 Power Supply LEDs 6 16 System Error LED 6 16 Diagnostic Panel LEDs 6 17 Remind Button 6 21 Using Light Path Diagnostics 6 21 Undetermined Problems 6 21 Problem Solving Tips 6 23 Symptoms and Solutions 6 24 Beep Symptoms 6 25 No Be...

Page 8: ...dity B 3 Altitude B 3 Dust and Particles B 4 Corrosion B 4 Electrostatic Discharge B 4 Electromagnetic and Radio Frequency Interference B 5 Magnetism B 5 Shock and Vibration B 6 Power Source Interruptions B 6 Using Power Protection Devices B 7 Surge Protectors B 7 Line Conditioners B 8 Uninterruptible Power Supplies B 8 Using the Configuration Setup Utility Program C 1 About the Configuration Setu...

Page 9: ...ge x Organization page x Conventions page xi Related Documentation page xiii Obtaining Documentation Obtaining Support and Security Guidelines page xiv Purpose This installation guide explains how to prepare your site for installation how to install a Wide Area Application Engine WAE in an equipment rack and how to maintain and troubleshoot the system hardware After completing the hardware install...

Page 10: ...eplace or service this equipment Statement 1030 Organization This guide includes the following chapters Chapter Title Description Chapter 1 Introducing the Cisco Wide Area Application Engine Describes the physical properties and provides a functional overview of the Cisco Wide Area Application Engine 7371 7341 and 674 Chapter 2 Preparing to Install the Wide Area Application Engine Describes safety...

Page 11: ...onquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks Chapter 5 WAE Inline Network Adapter Describes the features and cabling requirements of the Cisco WAE inline network adapter Chapter 6 Troubleshooting the System Hardware Describes troubleshooting procedures for the hardware installation Appendix A Wide Area Application Engine Har...

Page 12: ...eled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters such as passwords are in angle brackets Default responses to system prompts are in square brackets An exclamation point or a pound sign at the beginning of a line of code indicates a comment line Notes cautionary statements and safety warnings use thes...

Page 13: ...OL 15012 02 Preface Related Documentation The WAE appliance supports the Cisco Wide Area Application Services software WAAS The WAE appliance can function as either a WAAS Central Manager or as an Application Acceleration Engine The Cisco WAAS software document set includes the following documents Release Note for Cisco Wide Area Application Services Cisco Wide Area Application Services Command Re...

Page 14: ...elines For information on obtaining documentation obtaining support providing documentation feedback security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html ...

Page 15: ...dware major components and front and back panel indicators and controls The WAE 7371 WAE 7341 and WAE 674 appliances share an identical platform but differ in the number of CPUs installed memory number of installed hard disks and number of installed power supplies This chapter contains the following sections Supported Products page 1 2 Hardware Features page 1 2 Note Throughout this book reference...

Page 16: ...AS software version 4 0 13 23 or later The WAE 7341 appliance supports the WAAS software version 4 0 13 23 or later and the Cisco Application and Content Networking System ACNS software version 5 5 9 or later The WAE 674 appliance supports WAAS software version 4 0 15 6 or later and ACNS software version 5 5 9 or later Hardware Features This section illustrates and describes the front and back pan...

Page 17: ...SB 6 connector Video connector Rack release latch Rack release latch CD DVD drive activity LED CD DVD eject button Hard disk drive status LED amber Hard disk drive activity LED green Operator information panel note expanded view The power control button powers up and powers down the system A power control button shield prevents the system from being powered down accidentally On the operator inform...

Page 18: ...he serial console port Table 1 1 describes the front panel LEDs and their functions Table 1 1 Front Panel LEDs Color State Description Power on on operator information panel Green On Flashing Off Appliance is powered on Appliance is powered off and still connected to an AC power source AC power is not present Power supply or LED has failed System locator on operator information panel Blue On Visua...

Page 19: ...connector ystems management Serial connector Video connector USB 1 connector USB 2 connector USB 3 connector USB 4 connector Ethernet 2 connector Ethernet 1 connector Ethernet activity LEDs Ethernet link LEDs Power on LED System locator LED System error LED 185085 Power supply 2 Hard disk drive status Amber On Drive has failed Flashing slowly one flash per second Drive is being rebuilt as part of ...

Page 20: ...en On Active link connection on the 10BASE T 100BASE TX or 1000BASE TX interface for the Ethernet port Ethernet activity Green On System is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port Power on Green On Flashing Off Appliance is powered on Appliance is powered off and still connected to an AC power source AC power is not present Power supply or ...

Page 21: ... higher cabling The WAE has three Ethernet connectors Two of the Ethernet connectors are attached to the Ethernet controllers and the third connector is the systems management Ethernet connector which is not supported by the WAAS software The Ethernet controllers are integrated on the system board They provide an interface for connecting to a 10 Mbps 100 Mbps or 1 Gbps network and provide full dup...

Page 22: ...on Engine 7341 7371 and 674 Hardware Installation Guide OL 15012 02 Figure 1 3 Ethernet Port Connector 1 8 Link LED green Activity LED green 83195 Serial Port Connector The WAE has one serial port connector Use the serial port connector to connect a serial device Figure 1 4 Serial Port Connector 1 5 6 9 83193 ...

Page 23: ...your appliance from potential damage This chapter contains the following sections Safety Warnings page 2 1 Safety Guidelines page 2 4 Note Read the Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series document and the Site Preparation and Safety Guide that came with your appliance before you begin the installation Safety Warnings Before you install the WAE o...

Page 24: ... of security and is controlled by the authority responsible for the location Statement 37 Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Statement 1021 Warning This pro...

Page 25: ... the unit without the safety cover installed Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards Statement 117 Warning Blank faceplates and cover panels serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference EMI that might disr...

Page 26: ...ed rack load the rack from the bottom to the top with the heaviest component at the bottom of the rack If the rack is provided with stabilizing devices install the stabilizers before mounting or servicing the unit in the rack Statement 1006 Safety Guidelines To reduce the risk of bodily injury electrical shock fire and damage to the equipment observe the precautions in this section General Precaut...

Page 27: ...onents Use the product only with other Cisco approved equipment Allow the product to cool before removing covers or touching internal components Use the correct external power source Operate the product only from the type of power source indicated on the electrical ratings label If you are not sure of the type of power source required consult your service representative or local power company Use ...

Page 28: ...odify power cables or plugs Consult a licensed electrician or your power company for site modifications Always follow your local or national wiring rules System Reliability Considerations To help ensure proper cooling and system reliability make sure the following occurs Each of the drive bays has either a drive or a filler panel installed Each of the power supply bays has a power supply or a powe...

Page 29: ...e safely with the cover removed for short periods less than 30 minutes You might need to remove the cover while the power is on for example to observe the Light Path diagnostic LEDs when troubleshooting When you work inside an appliance that is powered on follow these guidelines Avoid loose fitting clothing on your forearms Button long sleeved shirts before working inside the appliance do not wear...

Page 30: ...e component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your system Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging Handle all sensitive components in a sta...

Page 31: ... Mounting Considerations page 3 2 Tools and Parts Required page 3 3 Installing the Wide Area Application Engine page 3 5 Connecting Cables page 3 11 Connecting Power and Booting the System page 3 11 Checking the LEDs page 3 12 Removing or Replacing a WAE page 3 12 Before you begin the installation read Chapter 2 Preparing to Install the Wide Area Application Engine and the Regulatory Compliance an...

Page 32: ...he bottom of the rack Do not extend more than one device out of the rack at the same time Remove the rack doors and side panels to provide easier access during installation Connect the WAE to a properly grounded outlet Do not overload the power outlet when installing multiple devices in the rack Caution Use safe practices when lifting Caution Do not place any object weighing more than 110 lb 50 kg...

Page 33: ... post equipment racks See the Rack Requirements section on page 3 2 You need the following tools for the installation Flat blade screwdriver Phillips screwdriver Figure 3 1 shows the items that you need to install the WAE in your rack or cabinet If any items are missing or damaged contact your customer service representative Warning To prevent bodily injury when mounting or servicing this unit in ...

Page 34: ...allation Guide OL 15012 02 Figure 3 1 Rack Installation Kit 134568 2 5 3 7 6 10 9 11 1 8 4 1 Cable management assembly 7 Cable Clamp 5 2 Cable management arm bracket 8 Rear of rail 3 Hinge 9 Cable ties 5 4 Cable strap 5 10 M6 screws 5 5 Cable restraint bracket 2 11 Front of rail 6 Slide rail 2 Note The rack kit includes a left and a right slide rail ...

Page 35: ...0 To install the WAE in a rack follow these steps Step 1 Push outward on the slide rail latch labeled 2 in Figure 3 2 Pull the latch back to open the slide rail The latch will engage and stay open Open the other end of the slide rail Repeat the entire process for the other slide rail Note If you are installing the WAE in the top of the rack or directly under another device remove the cable managem...

Page 36: ... rail occupies the full height of the device Close the latches to secure the rear of both the slide rails Note Make sure that the slide rails are securely seated on the mounting flanges When the slide is secure the slide rail pins protrude from the slide rails Figure 3 3 Aligning the Slide Rails 134571 1 2 1 Slide rail score mark 2 Slide rail pins Step 3 Extend the slide rails fully from the rack ...

Page 37: ...plication Engine Installing the Wide Area Application Engine Figure 3 4 Inserting the WAE 185086 1 1 Alignment tab front Step 4 Carefully slide the WAE along the slide rails approximately 1 inch 2 54 cm toward the rack to lock the WAE on the slide rails See Figure 3 5 Figure 3 5 Locking the WAE on the Slide Rails Rear view 1 2 185087 ...

Page 38: ...emove the appliance from the rack lift up on the lock indicator and slide the appliance forward Step 5 Lift the locking levers labeled 1 in Figure 3 6 on the slide rails and slide the appliance into the rack until it extends approximately 4 inches 10 16 cm from the edge of the rack Figure 3 6 Sliding in the WAE 185088 1 1 Locking levers Step 6 Attach the cable management assembly to the rear of th...

Page 39: ...hing the Cable Management Assembly 134569 3 2 1 1 Hinge pin 3 Slide rail 2 Left mounting flange Step 7 Attach the power cords and other cables to the rear of the WAE including keyboard monitor and mouse if required Attach the power cords to the cable restraint bracket Secure the cable restraint bracket to the slide rail Use cable clamps to secure the cables across the rear of the WAE Route the cab...

Page 40: ...ints The chassis should be installed off the floor Dust that accumulates on the floor is drawn into the interior of the chassis by the cooling fans Excessive dust inside the WAE can cause overtemperature conditions and component failures There must be approximately 19 inches 48 26 cm of clearance at the front and rear of the chassis for accessing network cables or equipment The WAE will receive ad...

Page 41: ...he cables before you install specific optional equipment Step 3 See the cable identifiers that are printed on the cables that come with the WAE and options Use these identifiers to connect the cables to the correct connectors Figure 1 2 shows the locations of the input and output connectors on your device Connecting Power and Booting the System To connect power to your system follow these steps St...

Page 42: ...perly To troubleshoot using the LEDs see Chapter 6 Troubleshooting the System Hardware Removing or Replacing a WAE To remove a WAE from your network power it down disconnect the power cords and network cables and physically remove the chassis from the rack The WAE is in constant communication with the router on your network When the router notices that the WAE is no longer responding to it the rou...

Page 43: ...t WAE from your network you can also disable WAE support on the router However this action is not necessary because leaving WAE support enabled when there are no WAEs attached has no effect on the router s performance To replace a WAE remove it from the network and then install a new WAE and configure it using the same configuration parameters IP address and so forth that you used for the removed ...

Page 44: ...Chapter 3 Installing the Wide Area Application Engine Removing or Replacing a WAE 3 14 Cisco Wide Area Application Engine 7341 7371 and 674 Hardware Installation Guide OL 15012 02 ...

Page 45: ...ntended for technicians who are experienced with setting up Cisco WAE hardware This chapter contains the following sections Removing the Cover page 4 1 Working with Adapters page 4 3 Completing the Installation page 4 8 Installing Memory in a WAE 674 page 4 9 Replacing a Hard Disk Drive page 4 13 Replacing a Power Supply page 4 15 Removing the Cover Warning Before working on a system that has an o...

Page 46: ...ge 2 4 Step 2 Power off the device and all attached devices and disconnect all external cables and power cords Step 3 Press down on the left and right side latches and pull the device out of the rack enclosure until both slide rails lock Note You can reach the cables on the back of the device when the device is in the locked position Step 4 Lift the cover release latch as shown in Figure 4 1 Lift ...

Page 47: ... need to change the switch or jumper settings on your adapter follow the instructions that come with the adapter PCI X slots 1 and 2 on the riser card support standard full length adapters such as the Cisco WAE Inline Network Adapter PCI Express slots 3 and 4 on the system board support low profile adapters but are not used for any WAE adapters PCI X slot 1 and slot 2 are 64 bit slots and support ...

Page 48: ... the riser card assembly follow these steps Step 1 Review the information in the Safety Warnings section on page 2 1 and the Safety Guidelines section on page 2 4 Step 2 Power down the device and peripheral devices and disconnect all power cords and external cables Step 3 Remove the cover See the Removing the Cover section on page 4 1 Step 4 Remove the PCI X riser card assembly See Figure 4 2 Push...

Page 49: ...CI X Riser Card Assembly Access holes Release tabs 185090 Step 5 Determine which expansion slot that you will use for the adapter You can install the Cisco WAE Inline Network Adapter card in slot 1 or slot 2 on the riser card Step 6 Slide the expansion slot cover out of the PCI X riser card assembly expansion slot Step 7 Install the adapter as shown in Figure 4 3 The riser card assembly is shown i...

Page 50: ...you route cables do not block any connectors or the ventilated space around any of the fans Make sure that cables are not routed on top of components under the PCI X riser card assembly Make sure that cables are not pinched by the device components Step 9 Carefully align the riser card assembly with the release tab posts the guides on the rear of the WAE and the riser card connector on the system ...

Page 51: ...WAE 7371 WAE 7341 and WAE 674 Working with Adapters Figure 4 4 Installing the PCI X Riser Card Assembly Access holes Release tabs Guide Guide 185092 Step 10 Perform any configuration tasks required for the adapter Step 11 Reinstall the cover For instructions on completing the installation see the Completing the Installation section on page 4 8 ...

Page 52: ...y placing the cover release latch in the open up position Insert the bottom tabs of the top cover into the matching slots in the WAE chassis Press down on the cover release latch to lock the cover in place as shown in Figure 4 5 Figure 4 5 Installing the Cover Cover release latch 185093 Step 2 Install the device in a rack For complete rack installation and removal instructions see Chapter 3 Instal...

Page 53: ...tion on connecting cables and power cords see the Connecting Cables section on page 3 11 Installing Memory in a WAE 674 The WAE 674 features 4 GB of RAM You can install an additional 4 GB of RAM to give your WAE 674 a total of 8 GB of RAM This section describes how to install the optional 4 GB memory upgrade which includes two 2 GB DIMMs To install additional memory in your WAE 674 follow these st...

Page 54: ... 674 Hardware Installation Guide OL 15012 02 Figure 4 6 Accessing the DIMMs DIMM air baffle Finger hole Release ring 243316 Riser card assembly Step 5 Remove the DIMM air baffle Step 6 Locate DIMM slots 7 and 10 as shown in Figure 4 7 The standard memory for your WAE 674 is located in DIMM slots 1 and 4 You will install the two upgrade DIMMS in slots 7 and 10 ...

Page 55: ...5012 02 Chapter 4 Installing Hardware Options for the WAE 7371 WAE 7341 and WAE 674 Installing Memory in a WAE 674 Figure 4 7 Locating the DIMM slots DIMM 1 DIMM 4 DIMM 7 DIMM 10 243314 Step 7 Open the retaining clip on each end of the DIMM connector for slots 7 and 10 as shown in Figure 4 8 ...

Page 56: ...ector so that the retaining clips snap into the locked position Note If there is a gap between the DIMM and the retaining clips the DIMM is not correctly inserted Step 10 Replace the DIMM air baffle Step 11 Replace the riser card assembly Step 12 Reinstall the cover For instructions on completing the hardware installation see the Completing the Installation section on page 4 8 Step 13 Once the har...

Page 57: ...e identical Note The SCSI ID assigned to each bay is printed on the bezel Caution To maintain proper system cooling do not operate the device for more than 10 minutes without either a hard disk drive or a filler panel installed in each bay To replace a hard disk drive in a bay follow these steps Step 1 Review the information in the Safety Warnings section on page 2 1 and the Safety Guidelines sect...

Page 58: ...eated in the bay Note Be sure there is no data on the replacement drive The replacement hard drive should be new or newly formatted Step 7 Close the drive handle Step 8 Check the hard disk drive status LED to verify that the hard disk drive is operating correctly If the amber hard disk drive status LED for a drive is lit continuously that drive is faulty and must be replaced If the green hard disk...

Page 59: ...lding If you have multiple disk failures and your RAID 5 logical status is Offline you must recreate the RAID 5 array For more information on disk removal and replacement procedures see the Cisco Wide Area Application Services Configuration Guide Chapter 15 Maintaining Your WAAS System Replacing a Power Supply The WAE supports two hot swap power supplies Note If the device has two power supplies a...

Page 60: ...ntact a service technician To replace a power supply complete the following steps 1 Disconnect the power cord from the AC power supply that you are removing 2 Grasp the power supply handle 3 Press the orange release latch down and hold it down 4 Pull the power supply part of the way out of the bay as shown in Figure 4 10 Figure 4 10 Replacing a Power Supply 185096 Hot swap power supply Power suppl...

Page 61: ...e power cord for the new AC power supply to the power cord connector on the power supply 8 Route the power cord through the power supply handle and through any cable clamps on the rear of the device to prevent the power cord from being accidentally pulled out when you slide the device in and out of the rack 9 Connect the power cord to a properly grounded electrical outlet 10 Make sure that the DC ...

Page 62: ...Chapter 4 Installing Hardware Options for the WAE 7371 WAE 7341 and WAE 674 Replacing a Power Supply 4 18 Cisco Wide Area Application Engine 7341 7371 and 674 Hardware Installation Guide OL 15012 02 ...

Page 63: ...ndicators page 5 3 Inline Network Adapter Cabling Requirements page 5 5 Installation Scenarios and Cabling Examples for Fast Ethernet Connections page 5 9 For adapter specifications see Table A 2 in Appendix A Inline Network Adapter Description The WAE appliance supports one optional 4 port Ethernet inline network adapter The inline network adapter is a full height three quarter length PCI X netwo...

Page 64: ...and a port interface that represents the individual port These interfaces are referred to as inlineGroup and inlinePort InlineGroup interfaces are numbered using the format slot group The slot number is the slot in which the adapter is inserted In the WAE 500 series and 600 series appliances you must insert the adapter in slot 1 only The group number is either 0 or 1 each adapter has 2 group pairs...

Page 65: ...network adapter see the Cisco Wide Area Application Services Configuration Guide Ports and LED Indicators Figure 5 2 shows the inline network adapter port numbers interface designations and LEDs Figure 5 2 Inline Network Adapter Port Numbering and LEDs W1 L1 W0 L0 LINK ACT 100 1000 BYPASS W1 L1 W0 L0 272072 W1 Port WAN1 Group 1 WAN interface L1 Port LAN1 Group 1 LAN interface W0 Port WAN0 Group 0 ...

Page 66: ...d 674 Hardware Installation Guide OL 15012 02 Note On older inline network adapters the LEDs are labelled 0 1 2 and 3 These correspond to W1 L1 W0 and L0 respectively Adapter Specifications Table 5 2 describes the inline network adapter technical and general specifications Table 5 2 Inline Network Adapter Specifications Specification Description Copper Gigabit Ethernet Specifications IEEE standard...

Page 67: ...being connected Data transfer rate 1000 Mbps 100 Mbps and 10 Mbps speeds per port in half duplex mode 2000 Mbps 200 Mbps and 20 Mbps speeds per port in full duplex mode General Technical Specifications Interface standard PCI v2 2 32 64 bit 33 66 MHz PCI X v1 0 32 64 bit 66 100 133 MHz Size 6 6 x 4 2 in 167 64 x 106 68 mm PCI connector Universal 64 bit connector PCI voltage 12 V minimum 11 4 V maxi...

Page 68: ...f the two cable types regardless of the type of device However for consistency we recommend that you use straight through cables for all Gigabit Ethernet connections Table 5 3 shows the cable requirements for WAE and non WAE connections when you are using Gigabit Ethernet end to end Table 5 3 Cable Requirements for WAE Connections Using Gigabit Ethernet Connection Required Cable Switch to switch n...

Page 69: ...t Ethernet Connections section on page 5 9 To connect the inline network adapter using the correct cables for Fast Ethernet connections follow these steps Step 1 Determine the type of cable that you would use for a direct connection between your two end devices without a WAE inline network appliance connected between them by using the following standard cabling rules When you are directly connecti...

Page 70: ...pes On the LAN side of the connection use a straight through cable between the WAE inline appliance and the network device On the WAN side of the connection use the cable that is different from the cable that you would use to connect the two network devices directly as determined in Step 1 For example if you are connecting a router and a switch two different devices through the WAE inline applianc...

Page 71: ...ny combination of the two cable types regardless of the type of device This section shows cabling examples for Fast Ethernet connections only because Fast Ethernet has specific cabling requirements The inline network adapter has four ports that are divided into two inline groups see the Ports and LED Indicators section on page 5 3 The WAE can be physically placed inline between two distinct networ...

Page 72: ... Connection Management Gigabit Ethernet 1 0 Cable type Straight through recommended 2 Connection WAE to LAN switch using InlineGroup 1 0 Fast Ethernet LAN0 InlinePort 1 0 lan Cable type Straight through 3 Connection WAE to LAN switch using InlineGroup 1 1 Fast Ethernet LAN1 InlinePort 1 1 lan Cable type Straight through 4 Connection WAE to WAN router A using InlineGroup 1 0 Fast Ethernet WAN0 Inli...

Page 73: ...r Serial Cluster Inline WAEs with a Single WAN Connection MGMT 240088 WAE1 WAN Router B WAE2 LAN switch 3 1 2 1 Connection WAE 1 to LAN switch Fast Ethernet LAN0 InlinePort 1 0 lan Cable type Straight through 2 Connection WAE 1 to WAE 2 Fast Ethernet WAE1 WAN0 InlinePort 1 0 wan to WAE 2 LAN0 InlinePort 1 0 lan Cable type Crossover 3 Connection WAE 2 to WAN router Fast Ethernet WAE 2 WAN0 InlinePo...

Page 74: ...LINK ACT 100 1000 BYPASS 0 1 2 3 LINK ACT 100 1000 BYPASS 240089 WAE1 inline adapter WAE2 inline adapter WAN Router LAN switch 1 3 2 1 Connection WAE 1 to LAN switch Fast Ethernet WAE 1 LAN0 InlinePort 1 0 lan Cable type Straight through 2 Connection WAE 1 to WAE 2 Fast Ethernet WAE 1 WAN0 InlinePort 1 0 wan to WAE 2 LAN0 InlinePort 1 0 lan Cable type Crossover 3 Connection WAE 2 to WAN router Fas...

Page 75: ...ubsystem page 6 11 Troubleshooting the Ethernet Controller page 6 12 Identifying Problems Using Trouble Indicators and Status LEDs page 6 15 Undetermined Problems page 6 21 Symptoms and Solutions page 6 24 Use the information in this chapter to determine whether a problem originates with the hardware or the software For further assistance contact your customer service representative Note The WAAS ...

Page 76: ... other components that are not orderable as spare hardware options can only be replaced by a qualified service technician Once you have identified a faulty component contact the Cisco Technical Assistance Center TAC Note Read the Working Inside the WAE with the Power On section on page 2 7 before opening the chassis cover Identifying System Problems To identify system problems follow these steps S...

Page 77: ...ction on page 6 25 If necessary see the Undetermined Problems section on page 6 21 Step 10 Check the system error log If an error was recorded by the system see the Symptoms and Solutions section on page 6 24 Checking Connections and Switches Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the chassis or other external equipm...

Page 78: ...wer strip Make sure that all connections fit tightly together Step 6 Power up the system Is the problem resolved Yes The connections were loose You have fixed the problem No Call your customer service representative See the Obtaining Documentation Obtaining Support and Security Guidelines section on page xiv Using the System Diagnostic Programs The device diagnostic programs are stored in read onl...

Page 79: ... Undetermined Problems section on page 6 21 For power supply problems see the Checking the Power Subsystem section on page 6 11 For safety information see Chapter 2 Preparing to Install the Wide Area Application Engine For intermittent problems check the error log This section contains the following topics Diagnostic Tools Overview page 6 5 POST Overview page 6 6 Diagnostic Programs and Error Mess...

Page 80: ...Diagnostics section on page 6 21 for more information Error symptom charts These charts list problem symptoms along with suggested steps to correct the problems See the Error Symptoms section on page 6 40 for more information POST Overview When you power up the device it performs a series of tests to check the operation of device components and some of the hardware options installed in the device ...

Page 81: ...e major components of your device Diagnostic error messages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the device displays more than one error ...

Page 82: ... code fff shown in the error code format in the previous section The result can be one of the following Passed This result occurs when the diagnostic test is completed without any errors Failed This result occurs when the diagnostic test discovers an error User Aborted This result occurs when you stop the diagnostic test before it is complete Not Applicable This result occurs when you specify a di...

Page 83: ...en the Diagnostic Programs window appears choose the test that you want to run from the list that appears Follow the instructions in the window Press F1 while running the diagnostic programs to obtain help information You also can press F1 from within a help window to obtain online documentation from which you can choose different categories To exit from the help information and return to your las...

Page 84: ...ations a software error might be the cause If you suspect a software problem see the Cisco WAAS software documentation Viewing the Test Log When the tests are completed you can view the test log by choosing Utility View Test Log Note You can view the test log only while you are in the diagnostic programs When you exit the diagnostic programs the test log is cleared To save the test log to a file o...

Page 85: ...shooting power problems follow these steps Step 1 Power down the device and disconnect all AC power cords Step 2 Check for loose cables in the power subsystem Also check for short circuits For example check if there is a loose screw that is causing a short circuit on a circuit board Step 3 Remove adapters and disconnect the cables and power connectors to all internal and external devices until the...

Page 86: ...ce 1 Check the AC power to the device 2 Make sure that the power cord is connected to a functioning power source 3 Remove one power supply at a time Lit Off Off DC source power problem 1 Remove one power supply at a time 2 View the system error logs see the Viewing Error Logs section on page 6 10 Lit Lit Off Standby power problem 1 View the system error logs see the Viewing Error Logs section on p...

Page 87: ...h Check the Ethernet controller LEDs on the device back panel See Figure 1 2 These LEDs indicate whether a problem exists with the connector cable or switch The Ethernet link status LED is on when the Ethernet controller receives a link pulse from the switch If the LED is off there might be a defective connector or cable or a problem with the switch The Ethernet activity LED is on when the Etherne...

Page 88: ... the Ethernet controller and the switch Use another port on the switch If the switch does not support autonegotiation manually configure the Ethernet controller to match the switch If you manually configured duplex mode make sure that you also manually configure the speed Run diagnostics on the LEDs Reseat or replace the adapter The Ethernet activity LED does not work Check the following The netwo...

Page 89: ...isolate the problem if an error causes the device to shut down See Table 6 8 on page 6 30 The Ethernet controller stopped working when another adapter was added to the device Check the following Make sure that the cable is connected to the Ethernet controller Make sure that your PCI system BIOS code is current Reseat the adapter Determine if the interrupt IRQ setting assigned to the Ethernet adapt...

Page 90: ...ystem Error LED If the system error LED on the operator information panel see Figure 6 1 is on one or more LEDs inside the device might be on Use the Light Path Diagnostic panel see Figure 6 2 to quickly identify the type of error that occurred For system board LED locations see Figure 6 3 For riser card LED locations see Figure 6 4 Figure 6 1 Operator Information Panel System locator LED System e...

Page 91: ...agnostics panel back into the device Look at the system service label on the top of the device which gives an overview of internal components that correspond to the LEDs on the Light Path Diagnostics panel Figure 6 2 shows the LEDs on the diagnostic panel inside the device See Table 6 8 on page 6 30 for information about identifying problems using these LEDs Figure 6 2 Diagnostic Panel LEDs DASD N...

Page 92: ... A hardware configuration error has occurred MEM A memory error has occurred NMI A machine check error has occurred S ERR Reserved SP Service processor failure DASD A hard disk drive error has occurred RAID A RAID controller error has occurred FAN A fan has failed is operating too slowly or has been removed TEMP The system temperature has exceeded a threshold level BRD An error has occurred on the...

Page 93: ...M 7 error LED DIMM 8 error LED DIMM 9 error LED DIMM 12 error LED DIMM 11 error LED DIMM 10 error LED VRM error LED Power channel B error LED Power channel A error LED Power channel D error LED Power channel C error LED BMC heartbeat LED 3 V battery error LED PCI slot 3 error LED PCI slot 4 error LED Remote Supervisor Adapter II SlimLine error LED Microprocessor 1 error LED Microprocessor 2 error ...

Page 94: ...r 2 system board C ServeRAID SAS controller DIMMs system board D Low profile PCI Express adapter PCI slots 3 and 4 adapter on PCI riser card PCI slots 1 and 2 system board Chapter 6 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs 6 20 Cisco Wide Area Application Engine 7341 7371 and 674 Hardware Installation Guide OL 15012 02 Figure 6 4 shows the L...

Page 95: ...roblem occurs You can use the Remind button to delay device maintenance until a later time Also resetting the system error LED enables the LED to react to another error If the LED is still flashing from the first error it masks additional errors Using Light Path Diagnostics The system error LED on the front of the device is on when certain system errors occur If the system error LED on your device...

Page 96: ...gure it each time Any external devices Surge suppressor device on the device Modem printer mouse or non Cisco devices Each adapter Disk drives Memory modules minimum requirement 4 GB two banks of 2 GB DIMMs Note Any component that is internal to the device with the exception of customer replaceable adapters must be serviced by trained and qualified personnel Contact your customer service represent...

Page 97: ...n requesting technical assistance Machine type and model Microprocessor or hard disk upgrades Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made before it failed Is this the original reported failure Diagnostics type and version level Hardware configuration Print p...

Page 98: ...cause is listed first Use this symptom to solution index to help you decide which components your service representative needs to have available when servicing the system The first column of the three column tables in this section lists the error code or message the second column describes the error and the third column lists one or more suggested actions or components that need to be reseated or ...

Page 99: ...4 Four continuous beeps One beep after a successful POST indicates that the system is functioning properly Table 6 6 lists the beep symptoms describes the error and suggests causes and possible actions to solve the problems The most likely cause of the symptom is listed first Table 6 6 Beep Symptoms Beep Symptom Error Cause and Action 1 1 2 Microprocessor register test failed 1 Check the optional ...

Page 100: ...tem board 2 1 4 Secondary interrupt mask register failed Check the system board 2 2 1 Interrupt vector loading failed Check the system board 2 2 2 Keyboard3 controller failed Not applicable 2 2 3 CMOS power failure and checksum checks failed 1 Check the battery 2 Check the system board 2 2 4 CMOS configuration information validation failed 1 Check the battery 2 Check the system board 2 3 1 Screen ...

Page 101: ...re comparing CMOS memory size against actual 1 Check the DIMMs 2 Check the battery 3 3 1 Memory size mismatch occurred 1 Check the DIMMs 2 Check the battery 3 3 2 Critical SMBUS error occurred 1 Check the power cord connection Disconnect the device power cord from the outlet wait 30 seconds and retry 2 Check the DIMMs 3 Check the hard disk drive backplane 4 Check the power supply 5 Check the syste...

Page 102: ...ng short beeps Possible keyboard problem This error pertains to keyboards which are not supported in the WAAS software One long and one short beep Possible video controller problem 1 Check the video adapter 2 Check the system board One long and two short beeps Possible video controller problem 1 Check the video adapter 2 Check the system board One long and three short beeps Problem with the monito...

Page 103: ...tility program and choose Start Options Set the Power On Status to Enable 2 Check the operator information panel cable 3 Check the system board No beep and no video Unknown problem See the Undetermined Problems section on page 6 21 No beep occurs and the power supply AC LED is off Possible power problem 1 Check the power cord 2 Check the power supplies and reseat them If two are installed swap the...

Page 104: ...IMM error LEDs microprocessor error LEDs and VRM error LEDs on the system board go off when the system is powered down Table 6 8 provides the diagnostic panel LED error definitions The third column lists one or more suggested actions or components that need to be reseated or replaced Use this table to identify possible causes for the error message and then call your customer service representative...

Page 105: ...M Check the voltage regulator module CNFG A hardware configuration error has occurred 1 Check the microprocessors just installed to be sure that they are compatible with each other and with the VRM 2 Check the system error logs for information about the error Replace any components that are indicated See the Viewing Error Logs section on page 6 10 MEM The LED next to the failing DIMM is on Replace...

Page 106: ...D next to the failing fan is on A failing fan can also cause the TEMP LED to be lit Replace the failing fan TEMP The temperature has exceeded one of the following thresholds The internal temperature for CPU1 or CPU2 has exceeded 207 F 97 C The ambient temperature has exceeded 104 F 40 C A failing fan can cause the TEMP LED to be lit 1 The ambient temperature must be within normal operating specifi...

Page 107: ...hat is causing the error 2 Check the system error log See the Viewing Error Logs section on page 6 10 PCI An error has occurred on a PCI bus or on the system board An additional LED will be lit next to a failing PCI slot 1 Check the LEDs on the PCI slots to identify the component that is causing the error 2 Check the system error log See the Viewing Error Logs section on page 6 10 3 If you cannot ...

Page 108: ...1 Reseat the video adapter 2 Check the system board 011 XXX 000 Failed COM1 serial port test Check the system board 011 XXX 001 Failed COM2 serial port test Check the system board 014 XXX 000 Failed parallel port test Check the system board 015 XXX 001 USB1 interface not found board damaged Not applicable The USB interface is not supported in the WAAS software 015 XXX 015 Failed USB1 external loop...

Page 109: ...oller firmware 2 Reseat the ServeRAID SAS controller 3 Replace the ServeRAID SAS controller 035 289 001 Adapter Cache Test Error 1 Update the ServeRAID SAS controller firmware 2 Reseat the ServeRAID SAS controller 3 Replace the ServeRAID SAS controller 035 292 001 Adapter Parameter Set Error 1 Update the ServeRAID SAS controller firmware 2 Reseat the ServeRAID SAS controller 3 Replace the ServeRAI...

Page 110: ...lf test failed 1 Reflash or update firmware to the latest level 2 Check the system board 166 404 001 System Management Failed BMC indicates failure in I2C bus test 1 Disconnect all power cords and external cables from the device wait 30 seconds reconnect and retry 2 Reflash or update firmware to the latest level 3 Reseat the power backplane 4 Check the system board 166 406 001 System Management Fa...

Page 111: ...415 I2C bus test failure 1 Disconnect all power cords and external cables from the device wait 30 seconds reconnect and retry 2 Reflash or update firmware to the latest level 3 Check the system board 166 412 001 System Management Failed I2C bus failure 1 Disconnect all power cords and external cables from the device wait 30 seconds reconnect and retry 2 Reflash or update firmware to the latest lev...

Page 112: ...le 2 Check the system board 180 XXX 002 Failed diagnostic LED panel test 1 Reseat the operator information panel cable 2 Check the system board 180 361 003 Failed fan LED test 1 Reseat the fan s 2 Check the system board 180 XXX 003 Failed system board LED test Check the system board 180 XXX 005 Failed hard disk drive backplane LED test 1 Reseat the hard disk drive backplane cable and backplane 2 C...

Page 113: ...l assembly 217 198 XXX Could not establish drive parameters 1 Check the hard disk drive signal cable 2 Reseat the hard disk drive 3 Check the hard disk drive backplane 4 Check the hard disk drive 217 XXX 00n Failed fixed disk test n is the number of the failed drive The hard disk drive numbers are on the front bezel 1 Reseat the hard disk drive indicated by n 2 Replace the hard disk drive indicate...

Page 114: ...p 2 Run the diagnostic tests to determine if your device is running correctly Step 3 Reinstall the new software or new hardware option In the following tables Table 6 10 to Table 6 19 the first entry in the Cause and Action column is the most likely cause of the symptom 405 XXX 000 Failed Ethernet test on Ethernet controller 1 Verify that Ethernet is not disabled in the BIOS 2 Check the system boa...

Page 115: ...end of a straightened paper clip into the manual tray release opening 3 Check the CD RW DVD drive 6 41 Cisco Wide Area Application Engine 7341 7371 and 674 Hardware Installation Guide OL 15012 02 Chapter 6 Troubleshooting the System Hardware Symptoms and Solutions Table 6 11 Hard Disk Drive Problems Symptom Cause and Action Not all drives are recognized by the hard disk drive diagnostic test fixed...

Page 116: ...lems such as broken cover locks or indicator LEDs not working Broken component Call your customer service representative Table 6 13 Intermittent Problems Symptom Cause and Action A problem occurs only occasionally and is difficult to detect 1 Verify the following items a All cables and cords are connected securely to the rear of the device and attached hardware options b When the device is powered...

Page 117: ...ent interrupt SMI the DIMM needs to be replaced Have the system serviced b If the DIMM was disabled by the user or by POST follow these steps Start the configuration setup utility program Enable the DIMM Save the configuration and restart the device 3 Run the memory diagnostics 4 Check the DIMM 5 Check the system board Table 6 15 Microprocessor Problems Symptom Cause and Action The device emits a ...

Page 118: ...n in the configuration setup utility program Whenever a hardware option is changed you must update the configuration 2 Check the hardware option that you just installed A hardware option that used to work does not work now 1 Verify that all of the hardware options and cable connections are secure 2 If the hardware option comes with its own test instructions use those instructions to test the optio...

Page 119: ...problem see the Power Supply LEDs section on page 6 16 2 Make sure that the power control button and the reset button are working correctly a Disconnect the device power cords b Reseat the operator information panel assembly cable c Reconnect the power cords d Press the power control button to restart the device If the button does not work replace the operator information panel assembly e Press th...

Page 120: ...ou just reinstalled is defective Replace the defective component The OVER SPEC LED on the Light Path Diagnostics panel is lit and the power channel B LED on the system board is lit 1 Remove fans 1 2 3 5 and the IDE CD DVD cable and restart the device If the OVER SPEC and power channel LEDs are still lit do the following a Check the hot swap power supplies replacing them one at a time Restart the d...

Page 121: ... pair of DIMMs that you just reinstalled is defective Replace the defective DIMMs 3 Reinstall the ServeRAID SAS controller and restart the device If the OVER SPEC and power channel LEDs are off replace the ServeRAID SAS controller The OVER SPEC LED on the Light Path Diagnostics panel is lit and the power channel D LED on the system board is lit 1 Remove all PCI adapters the low profile PCI Express...

Page 122: ...stem board The device unexpectedly shuts down and the LEDs on the operator information panel are not lit See the Undetermined Problems section on page 6 21 Table 6 18 Serial Port Problems Symptom FRU or Action A serial device does not work For more information about the serial port see the Serial Port Connector section on page 1 8 1 Verify the following items a The device is compatible with the WA...

Page 123: ...essages when using the software program see the information that comes with the software for a description of the messages and suggested solutions to the problem 6 49 Cisco Wide Area Application Engine 7341 7371 and 674 Hardware Installation Guide OL 15012 02 Chapter 6 Troubleshooting the System Hardware Symptoms and Solutions POST Error Codes In the error codes in Table 6 20 X can be any number o...

Page 124: ...1 Run the Configuration Setup Utility program choose Load Default Settings make sure that the date and time are correct and save the settings 2 Check the battery 3 Check the system board 175 Hardware error Check the system board 184 Power on password damaged 1 Restart the device and enter the administrator password then run the Configuration Setup Utility program choose Load Default Settings and s...

Page 125: ...oard cable in the USB connector 2 Check the keyboard 3 Check the system board 1600 The service processor is not functioning Not applicable 178X Fixed disk error x is the drive that has the error 1 Run the hard disk drive diagnostic tests on drive x 2 Check the hard disk drive 3 Check the cable from the system board to the backplane 4 Check the system board 1800 No more hardware interrupts availabl...

Page 126: ...es not contain a valid boot sector 1 Verify that a startable operating system is installed 2 Run the hard disk drive diagnostics 3 Check the hard disk drive 4 Check the hard disk drive backplane cable 5 Check the hard disk drive backplane 6 Check the system board 00012000 Processor machine check error 1 Check the microprocessor 2 Check the system board 00019701 Microprocessor 1 failed 1 Check micr...

Page 127: ...ard disk drive backplane 4 Check the system board 19990305 Hard disk sector error no operating system installed Install the WAAS software on the hard disk 19990650 AC power has been restored 1 Check the power cable 2 Check for interruption of power 1 The WAAS software does not support keyboards No keyboard errors are expected however if a keyboard error appears during bootup contact your customer ...

Page 128: ...Chapter 6 Troubleshooting the System Hardware Symptoms and Solutions 6 54 Cisco Wide Area Application Engine 7341 7371 and 674 Hardware Installation Guide OL 15012 02 ...

Page 129: ...x provides hardware specifications for the WAE 7371 WAE 7341 and WAE 674 appliances and the optional Cisco WAE inline network adapter It contains the following sections Appliance Specifications page A 1 Adapter Specifications page A 5 Appliance Specifications Table A 1 provides a summary of the features and specifications of the Wide Area Application Engine WAE 7371 7341 and 674 ...

Page 130: ...essors Memory WAE 7371 24 GB WAE 7341 12 GB WAE 674 4 GB optionally 8 GB Drives standard DVD ROM CD RW combination drive WAE 7371 RAID 5 array with six 300 GB SAS hard disk drives WAE 7341 RAID 5 array with four 300 GB SAS hard disk drives WAE 674 RAID 5 array with three 300 GB SAS hard disk drives Expansion bays 6 hot swap 3 5 inch hard disk drive bays 1 5 25 inch 13 34 cm bay DVD ROM CD RW combi...

Page 131: ... 100 1000 Ethernet controllers dual port design with Wake on LAN support 1 serial port 1 RAID controller 1 serial attached SCSI SAS controller Note The baseboard management controller is also known as the service processor Electrical Input Sine wave input 50 60 Hz required Input voltage range automatically selected Input voltage low range Minimum 100 VAC Maximum 127 VAC Input voltage high range Mi...

Page 132: ... and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large number of computers will operate 2 In acoustics the logarithm of the ratio of a quantity to a reference quantity of th...

Page 133: ...l duplex operation in all operating speeds Autonegotiation Autonegotiates between full duplex and half duplex operations and between 1000 Mbps 100 Mbps and 10 Mbps speeds Data transfer rate 1000 Mbps 100 Mbps and 10 Mbps speeds per port in half duplex mode 2000 Mbps 200 Mbps and 20 Mbps speeds per port in full duplex mode General Technical Specifications Interface standard PCI v2 2 32 64 bit 33 66...

Page 134: ...Appendix A Wide Area Application Engine Hardware Specifications Adapter Specifications A 6 Cisco Wide Area Application Engine 7341 7371 and 674 Hardware Installation Guide OL 15012 02 ...

Page 135: ...s page B 7 Maintaining Your Site Environment An exhaust fan in the power supply cools the power supply and system by drawing air in through various openings in the system and blowing it out the back However the fan also draws dust and other particles into the system causing contaminant buildup which results in an increase in the system s internal temperature and interferes with the operation of va...

Page 136: ...ad or write data errors To minimize the negative effects of the temperature on system performance follow these guidelines Ensure that the system is operated in an environment no colder than 50 F 10 C or hotter than 95 F 35 C Ensure that the system has adequate ventilation Do not place it within a closed in wall unit or on top of cloth which can act as insulation Do not place it where it will recei...

Page 137: ...ure buildup inside the system can result in electrical shorts which can cause serious damage to the system Each system is rated to operate at 8 to 80 percent relative humidity with a humidity gradation of 10 percent per hour Buildings in which climate is controlled by air conditioning in the warmer months and by heat during the colder months usually maintain an acceptable level of humidity for sys...

Page 138: ...This corrosion on system connectors is a gradual process that can eventually lead to intermittent failures of electrical circuits To prevent corrosion you should avoid touching contacts on boards and cards Protecting the system from corrosive elements is especially important in moist and salty environments which tend to promote corrosion Also as a further deterrent to corrosion the system should n...

Page 139: ...es can cause spurious characters to appear on the system s monitor screen RFI is defined as any EMI with a frequency above 10 kilohertz kHz This type of interference can travel from the system to other devices through the power cable and power source or through the air like transmitted radio waves The Federal Communications Commission FCC publishes specific regulations to limit the amount of EMI a...

Page 140: ...hock as well as causing components to become loose in their sockets or connectors Systems can be subject to significant vibration when being transported by vehicle or when operated in an environment with machinery that causes vibration Power Source Interruptions Systems are especially sensitive to variations in voltage supplied by the AC power source Overvoltage undervoltage and transients or spik...

Page 141: ...may cause problems when the power is restored all other appliances left on in the area can create large voltage spikes that can damage the system Using Power Protection Devices A number of devices are available that protect against power problems such as power surges transients and power failures The following subsections describe some of these devices Surge Protectors page B 7 Line Conditioners p...

Page 142: ...ems offer the most complete protection against variations in power because they use battery power to keep the system running when AC power is lost The battery is charged by the AC power while it is available so once AC power is lost the battery can provide power to the system for a limited amount of time from 15 minutes to an hour or so depending on the UPS system UPS systems range in price from a...

Page 143: ...Options page C 2 About the Configuration Setup Utility Program The Configuration Setup Utility program is part of the basic input output system BIOS code in your WAE device Use the Configuration Setup Utility program to accomplish the following tasks View configuration information View and change assignments for devices and I O ports Set the date and time Set and change passwords Set and change th...

Page 144: ...menu If you do not type the supervisor password a limited Configuration Setup Utility menu is available Step 3 Follow the instructions in the window Step 4 Choose the settings to view or change Configuration Setup Utility Menu Options The following choices are on the Configuration Setup Utility main menu Depending on the version of your BIOS code some menu choices might differ slightly from these ...

Page 145: ...ctrically erasable programmable ROM EEPROM System Card Data Choose this option to view the identity of the system board power supplies DASD backplane and power backplane Devices and I O Ports Choose this option to view or change assignments for devices and input output I O ports Choose this option to enable or disable integrated SAS and Ethernet controllers and all standard ports such as serial an...

Page 146: ... the instructions in the window carefully This option is on the full Configuration Setup Utility menu only Event Error Logs Choose this option to view the three most recent error codes and messages that the system generated during POST You can use the arrow keys to move between pages in the error log Choose Clear POST Error Log to clear the POST error log Save Settings Choose this option to save t...

Page 147: ...ubleshooting 6 29 beep symptoms 6 25 boot order 4 3 BRD diagnostic panel LED 6 33 C cables connecting 3 11 cabling requirements inline network adapter 5 5 inline network adapter examples 5 9 CD DVD drive problems 6 41 CD DVD drive activity LED 1 5 CNFG diagnostic panel LED 6 31 Configuration Setup Utility program using C 1 connections cables 3 11 power 3 11 troubleshooting 6 3 connectors and ports...

Page 148: ...ing 6 9 troubleshooting with 6 4 diagnostics LEDs Light Path 6 17 diagnostic tools overview 6 5 drives installing 4 13 dust preventing damage B 4 E electromagnetic interference See EMI electrostatic discharge See ESD EMI preventing effects of B 5 environment maintaining B 1 error codes definitions 6 33 format 6 7 error logs viewing 6 10 ESD preventing damage 2 8 B 4 Ethernet activity LED 1 6 Ether...

Page 149: ... LED 1 4 inline network adapter cabling examples 5 9 cabling requirements 5 5 description 5 1 specifications 5 4 A 5 installation rack 3 5 tabletop 3 10 warnings 2 1 installing drives 4 13 intermittent problems troubleshooting 6 42 L LEDs back panel figure 1 5 checking 3 12 description 1 4 1 6 diagnosing problems using 6 15 diagnostic panel figure 6 17 table 6 17 front panel table 1 4 front view 1...

Page 150: ...toms 6 29 O operating requirements minimum configuration 6 11 OVER SPEC diagnostic panel LED 6 30 P PCI bus configuration 4 3 PCI diagnostic panel LED 6 33 ports Ethernet 1 7 inline network adapter 5 3 serial 1 8 POST description 6 6 error codes 6 49 power connecting to system 3 11 problems 6 45 power on LED 1 4 1 6 power on self test See POST power source interruptions preventing damage from B 6 ...

Page 151: ...afety general precautions 2 4 warnings 2 1 serial port connector pinout 1 8 description 1 8 problems 6 48 S ERR diagnostic panel LED 6 31 shock preventing damage B 6 short circuit 6 11 site environment maintenance factors B 1 software problems troubleshooting 6 49 SP diagnostic panel LED 6 31 status LEDs 1 5 troubleshooting 6 15 surge protectors using B 7 switches troubleshooting 6 3 symptoms and ...

Page 152: ...ernet controller 6 12 LEDs 6 15 network connections 6 13 power subsystem 6 11 switches 6 3 system hardware 6 1 trouble indicators 6 15 undetermined problems 6 21 using diagnostic programs 6 4 U undetermined problems troubleshooting 6 21 uninterruptible power supplies using B 8 V vibration preventing damage B 6 VRM diagnostic panel LED 6 31 W WAE installing 3 5 maintaining B 1 removing or replacing...

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