Chapter 6 Troubleshooting the System Hardware
Symptoms and Solutions
6-48
Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide
OL-15012-02
The device does not power
down.
1.
Turn off the device by pressing the power-control button for 5
seconds.
2.
Restart the device.
3.
If the device fails POST and the power-control button does not
work, disconnect the power cord for 20 seconds. Reconnect the
power cord and restart the device.
4.
If the problem remains, check the system board.
The device unexpectedly shuts
down, and the LEDs on the
operator information panel are
not lit.
See the
“Undetermined Problems” section on page 6-21
.
Table 6-18
Serial Port Problems
Symptom
FRU or Action
A serial device does not work.
For more information about
the serial port, see the
“Serial
Port Connector” section on
page 1-8
.
1.
Verify the following items:
a.
The device is compatible with the WAE.
b.
The serial port is enabled and is assigned a unique address.
c.
The device is connected to the correct port (see the
“Location
of Ports and Connectors” section on page 1-7
).
2.
Check for a failing serial device.
3.
Check the system board.
Table 6-17
Power Problems (continued)
Symptom
FRU or Action
Summary of Contents for WAE-674-K9 - Wide Area Application Engine 674
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