Chapter 6 Troubleshooting the System Hardware
Symptoms and Solutions
6-40
Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide
OL-15012-02
Error Symptoms
You can use the error symptom tables to find solutions to problems that have
definite symptoms.
If you cannot find the problem in the error symptom tables, go to the
“Starting the
Diagnostic Programs” section on page 6-9
to test the device.
If you have just added new software or a new hardware option and your device is
not working, complete the following steps before using the error symptom tables:
Step 1
Remove the software or hardware option that you just added.
Step 2
Run the diagnostic tests to determine if your device is running correctly.
Step 3
Reinstall the new software or new hardware option.
In the following tables (
Table 6-10
to
Table 6-19
), the first entry in the “Cause and
Action” column is the most likely cause of the symptom.
405-XXX-000
Failed Ethernet test on Ethernet
controller.
1.
Verify that Ethernet is not disabled in the
BIOS.
2.
Check the system board.
405-XXX-00n
Failed Ethernet test on adapter in
PCI slot
n.
1.
Check the adapter in PCI slot
n.
2.
Check the system board.
1.
USB = Universal Serial Bus. The WAAS software does not support USB peripheral devices.
2.
The WAAS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears
during bootup, contact your customer service representative.
Table 6-9
Error Code Definitions (continued)
Error Code
Problem
Action
Summary of Contents for WAE-674-K9 - Wide Area Application Engine 674
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