Cisco AGS+, Hardware Installation And Maintenance

Page: 48 / 146

CHAPTER
Troubeshooting
the
lnftia
Hardware
Configuration
Your
chassis
went
through
extensive
testing
and
burn-in before leaving the factory however
if
your
system appears
to
have problems
starting
up
use the
information
in this
chapter
to
help
isolate the
problem This chapter
also
includes the environmental
reporting
features of the
CSC-ENVM
card
and
discusses
how
to use
them
with your chassis
This chapter includes the following
Troubleshooting
overview
Problem
solving
Troubleshooting systems
Environmental
reporting
features
Running
bootstrap diagnostic tests
Tpically
any
problems encountered
at installation
startup
will
be
related
either to the
chassis or
to
the
network
Use
the
information
in this chapter to help isolate
problems and
to
rule out the chassis
as
the source of the problem For additional
troubleshooting assistance refer to
the optional
Troubleshooting
Intern etworking
Systems publication
Note Whether
or not you can locate the problem contact customer service representative for
information on
how
to proceed
in resolving
the
problem you
are
having
Before
you
call customer
service representative
have
the
following
information
ready
Chassis
type
and
serial
number
Maintenance
agreement
or warranty information
Type
of software
and
version
number
Date you received
the
new
chassis
Brief description of the
problem you
are having
Brief explanation of
what
steps
you have
taken
to isolate
the problem
TroubIeshootin the
Initial
Hardware
Configuration
4-1
Troubeshooting
Overvew