Cisco 7960 - IP Phone - Telephone User Manual Download

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IN-1

Cisco IP Phone 7960 and 7940 Series User Guide

78-10182-08

I N D E X

Symbols

? button

about

1-10

identifying

1-8

about this book

address book synchronizer

configuring

5-11

installing

5-9

answering calls

3-4

AutoAnswer, answering calls with

3-4

auto-registering your phone

1-5

barge, about

3-20

busy lines, using Cisco Call Back

3-8

cable connections on your phone

1-4

call park, and storing calls

3-9

call pickup

about

3-10

answering calls outside your group

3-11

answering calls within your group

3-11

Cisco Call Back, about

3-8

Cisco CallManager Extension Mobility

about

4-1

changing your PIN

4-5

logging in

4-2

logging out

4-4

Cisco IP Phone 7914 Expansion Module

about

6-1

features

6-2

more information

6-3

conference calls

about

3-17

placing

3-18

connecting your phone

1-2

contacts

about

5-1

synchronizing

5-9

conventions, document

xvii

Summary of Contents for 7960 - IP Phone - Telephone

Page 1: ...s User Guide Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Customer Order Number DOC 7810182 Text Part Number 78 10182 08 ...

Page 2: ...quipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circ...

Page 3: ... are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0208R Cisco IP Phone 7960 and 7940 Series User Guide Copyright 2000 2002 Cisco Systems Inc All rights reserved ...

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Page 5: ...hnical Assistance xiv Cisco com xiv Technical Assistance Center xv Cisco TAC Web Site xv Cisco TAC Escalation Center xvi Document Conventions xvii C H A P T E R 1 Introducing Your Cisco IP Phone 1 1 Connecting Your Cisco IP Phone 1 2 Auto Registering Your Phone Using TAPS 1 5 A Road Map to Your Cisco IP Phone 1 6 Using the Feature Buttons 1 10 Navigating on Your Phone 1 11 Using the Handset Headse...

Page 6: ...ting the Handset Speakerphone and Headset Volume 2 1 Adjusting the Ringer Volume 2 2 Personalizing the Ringer Sound 2 3 Adjusting the Message Waiting Indicator Light 2 4 Changing the LCD Screen Contrast 2 5 Changing the Language for the Phone LCD Screen 2 6 C H A P T E R 3 Placing a Call and Other Basic Phone Tasks 3 1 Making Telephone Calls 3 1 Placing a Call 3 2 Answering a Call 3 4 Ending a Cal...

Page 7: ... 19 Joining a Meet Me Conference 3 19 Conferencing by Barging in on Established Conversations 3 20 Using Voice Mail 3 21 Viewing and Dialing from the Phone Logs 3 21 Searching and Dialing from the Phone Directory 3 23 C H A P T E R 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature 4 1 Logging in to Cisco CallManager Extension Mobility 4 2 Logging O...

Page 8: ...e Numbers on the Web 5 13 Removing Personal Fast Dials Entries on the Web 5 15 Creating a Personal Fast Dials Entry for a Number in Your Personal Address Book on Your Phone 5 16 Creating a Personal Fast Dial Entry for a Non Address Book Directory Number on Your Phone 5 17 Removing a Personal Fast Dials Entry on Your Phone 5 19 Dialing a Personal Fast Dials Entry 5 20 C H A P T E R 6 Using the Cisc...

Page 9: ...nswer a call that I have forwarded to another number will the call get re routed to my voice mail system A 5 Can I use call forwarding to send my calls directly to voice mail without ringing my desk top phone A 6 Why don t I get a dial tone after dialing an access code A 6 A P P E N D I X B Safety Notices B 1 A P P E N D I X C Troubleshooting Your Phone C 1 Accessing Network Configuration Data C 1...

Page 10: ...Contents x Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 ...

Page 11: ... in the Cisco IP Phone 7960 or 7940 series running in a Cisco CallManager phone system This book is organized in the following way Chapter Contents Chapter 1 Introducing Your Cisco IP Phone Instructions on installing your phone an overview of your phone information about the User Options web pages Chapter 2 Customizing Phone Settings Information about configuring volume contrast and other phone se...

Page 12: ...l agency compliance safety and statutory information for Cisco IP Phone models in the 7960 series 7940 series and 7910 series Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature In depth information about Cisco CallManager Extension Mobility Chapter 5 Managing Your Contacts Information and procedures for managing your contacts on your phone a...

Page 13: ...pdated monthly and may be more current than printed documentation The CD ROM package is available as a single unit or through an annual subscription Ordering Documentation You can order Cisco documentation in these ways Registered Cisco com users Cisco direct customers can order Cisco product documentation from the Networking Products MarketPlace http www cisco com cgi bin order order_root pl Regi...

Page 14: ...s a starting point for all technical assistance Customers and partners can obtain online documentation troubleshooting tips and sample configurations from online tools by using the Cisco Technical Assistance Center TAC Web Site Cisco com registered users have complete access to the technical support resources on the Cisco TAC Web Site Cisco com Cisco com is the foundation of a suite of interactive...

Page 15: ...tance concerning Cisco product capabilities product installation or basic product configuration Priority level 3 P3 Your network performance is degraded Network functionality is noticeably impaired but most business operations continue Priority level 2 P2 Your production network is severely degraded affecting significant aspects of business operations No workaround is available Priority level 1 P1...

Page 16: ... access we recommend that you open P3 and P4 cases through the Cisco TAC Web Site Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues These classifications are assigned when severe network degradation significantly impacts business operations When you contact the TAC Escalation Center with a P1 or P2 problem a Cisco TAC engineer automat...

Page 17: ...d separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter is in boldface scr...

Page 18: ... situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen kunt u het document Regulatory Compliance and Safety Information I...

Page 19: ...haltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information Informationen zu behördlichen Vorschriften und Sicherheit das zusammen mit diesem Gerät geliefert wurde Avvertenza Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di lavorare su qualsiasi apparecchiatura occorre conoscere i pericoli relativi ai circu...

Page 20: ... manipular cualquier equipo considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes Para ver una traducción de las advertencias que aparecen en esta publicación consultar el documento titulado Regulatory Compliance and Safety Information Información sobre seguridad y conformidad con las disposiciones reglamentarias que ...

Page 21: ...nd services from the network In a nutshell your Cisco IP Phone provides a whole range of communication features that you could not expect from a traditional telephone This guide helps you learn to use the various features and services available on your phone Not all of the features described in this book are available by default your administrator may not add them for you You access some phone fea...

Page 22: ...your workspace is set up See your system administrator if you are not sure which method to choose Direct network connection For this method you need at least one available Ethernet port in your workspace Use the Ethernet cable included with your phone to connect the network port on the back of your phone to the Ethernet port in your workspace Shared network connection Use this method if you have a...

Page 23: ... gently pull the footstand away from the body of the phone See the Adjusting the Handset Rest section on page 1 12 for information on adjusting the handset rest to make sure the receiver will sit securely in the cradle Once you connect the Cisco IP Phone to its power source a start up process begins After several minutes the phone s LCD screen displays a neutral ready screen The details on your sc...

Page 24: ...0 Series User Guide 78 10182 08 Table 1 1 Cisco IP Phone cable connections 1 DC adapter port DC48V 5 Access port 10 100 PC 2 Power supply with AC adapter port plug 6 Handset port 3 Power cable with wall socket plug 7 Headset port 4 Network port 10 100 SW RS232 DC48V 10 100 SW 10 100 PC 58670 2 3 4 5 6 7 1 ...

Page 25: ... replace an existing phone Note You should follow this procedure only if your phone administrator asks you to Procedure Step 1 If the phone is not already installed follow the installation instructions available in the Connecting Your Cisco IP Phone section on page 1 2 After you plug the phone into a port the phone automatically registers and displays a number Step 2 Dial the TAPS extension provid...

Page 26: ...ng up the phone The phone resets and displays your extension number Related Topics Connecting Your Cisco IP Phone page 1 2 A Road Map to Your Cisco IP Phone page 1 6 Using the Feature Buttons page 1 10 Navigating on Your Phone page 1 11 Using the Handset Headset and Speakerphone page 1 12 A Road Map to Your Cisco IP Phone Refer to the following illustrations and table to identify the buttons and p...

Page 27: ...ide 78 10182 08 Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Figure 1 1 Cisco IP Phone 7960 Figure 1 2 Cisco IP Phone 7940 1 4 5 16 17 15 68561 3 9 7 6 2 10 11 12 13 14 8 68562 1 4 10 11 16 17 12 13 14 15 5 9 7 8 2 6 3 ...

Page 28: ...r speed dials the number on the LCD screen Phones in the Cisco IP Phone 7960 series have six line or speed dial buttons and phones in the 7940 series have two 5 Footstand adjustment Allows you to adjust the angle of the phone base 6 Directories button Provides access to call histories and directories see the Using the Feature Buttons section on page 1 10 7 button Displays help on your LCD screen f...

Page 29: ... 13 Services button Provides access to any available phone services see the Using the Feature Buttons section on page 1 10 14 Messages button Provides access to a message system if available see the Using the Feature Buttons section on page 1 10 15 Navigation button Enables you to scroll through text and select features displayed on the LCD screen see the Navigating on Your Phone section on page 1...

Page 30: ...ed and placed calls You can use each of these directories to locate phone numbers and you can dial those numbers from the directories For more information see the Viewing and Dialing from the Phone Logs section on page 3 21 and the Searching and Dialing from the Phone Directory section on page 3 23 button Displays helpful information about buttons and features For help with A specific button or so...

Page 31: ...t in an entry Press the softkey or the Delete softkey if you make a mistake or need to edit an entry The Delete softkey allows you to edit a character or digit it does not delete the entire entry You can choose menu items on your Cisco IP Phone in more than one way Using the Navigation button Press the Navigation button this is the button with the up and down arrows to select or highlight a menu i...

Page 32: ...14 Using the Handset The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone To place and answer calls with the handset simply lift the handset To hang up place the handset back in its cradle To switch from the handset to the speakerphone press the Speaker button on the front of your phone during a call then hang up the handset Related Topics Adjusting the ...

Page 33: ...he Handset page 1 12 1 Set the handset aside and use your thumb and finger to grasp and pull out the square plastic tab in the handset rest 2 Rotate the tab 180 degrees 3 Slide the tab back into the handset rest with the extension protruding from the top of the tab Replace the handset in the rest The tab hooks into a slot in the handset to ensure that the handset will not slip out of the rest 1 2 ...

Page 34: ...Cisco IP Phone including the Volume and Mute buttons Use these buttons to adjust the volume to the ear piece and to mute the speech path from the headset microphone To place and answer calls using a headset plug an approved headset into the back of the phone base and press the Headset button on the front of your phone Your phone supports four or six wire headset jacks For information about purchas...

Page 35: ...s Web Pages You can use the Cisco CallManager User Options web pages to subscribe to services Services include web based information and special phone features In addition to subscribing to services you can use the Cisco CallManager User Options web pages to set up call forwarding rules Forwarding Calls to Another Extension page 3 14 change the language in which you view phone information Changing...

Page 36: ...ccess the main menu Procedure Step 1 Use your Web browser to access the URL provided by your system administrator The Cisco CallManager User Options Log On page appears Step 2 Enter your user ID and your password and click Log On Your user ID and password are provided by your system administrator The Cisco CallManager User Options Menu page appears Step 3 Select your phone or if applicable your Ci...

Page 37: ...og on the User Options web pages will display in the default language Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure Step 1 From the User Options main menu select your phone or if applicable your Cisco CallManager Extension Mobility device profile ...

Page 38: ...g Cisco IP Phone Services You can access information services such as weather stock quotes and other services available at your company using your Cisco IP Phone s LCD display Before accessing these services on your phone your system administrator must customize them and make them available to you Additionally you must subscribe to the services that you want to appear on your phone To view service...

Page 39: ...e 1 16 Procedure Step 1 From the User Options main menu click Configure your Cisco IP Phone Services The Subscribe Unsubscribe IP Phone Services page appears Step 2 Select the service you want to add to your phone from the Available Services drop down list Step 3 Click Continue Step 4 Enter any required information For example if the service is movie times you might need to enter your zip code to ...

Page 40: ...og in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure Step 1 From the User Options main menu click Configure your Cisco IP Phone Services The Subscribe Unsubscribe IP Phone Services page appears Step 2 In the Your Subscribed Services pane click on the service that you want...

Page 41: ... Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Step 4 When you are finished click Return to the Menu or Log Off at the bottom of the page Related Topics Subscribing to Services page 1 19 Establishing Cisco IP Phone Services page 1 18 ...

Page 42: ...Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages 1 22 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 ...

Page 43: ... Message Waiting Indicator Light page 2 4 Changing the LCD Screen Contrast page 2 5 Changing the Language for the Phone LCD Screen page 2 6 Adjusting the Handset Speakerphone and Headset Volume You can adjust the volume of the caller for the handset speakerphone and headset individually When you change the volume for one the others are not effected Follow these steps to adjust the volume on the ha...

Page 44: ...ation of that particular call on subsequent calls the volume level will revert to the previously saved setting Related Topics Adjusting the Ringer Volume page 2 2 Personalizing the Ringer Sound page 2 3 Changing the LCD Screen Contrast page 2 5 Adjusting the Ringer Volume To change the volume used by the ringer press the up or down Volume button while the handset is in its cradle Continue to press...

Page 45: ...rough the list of your lines When you find the line you want to configure press the Select softkey Note You can only use six different ring tones on your phone If you have more than six lines some of your lines must share a ring tone Step 4 Use the Navigation button to scroll through the list of ring types and press the Play softkey to hear the selected ring type Step 5 When you find the ring you ...

Page 46: ...ermined by your system administrator Follow these steps to specify the message waiting indicator light policy on off or default for one or more of your phone lines Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure Step 1 From the User Options web page...

Page 47: ...form one of the following To set the desired contrast level press the Up or Down softkeys or the Volume buttons To restore your previously saved contrast setting press the more softkey and then the Restore softkey To restore the factory default contrast setting press the more softkey and then the Factory softkey Step 4 Press the OK softkey to accept and save your changes Related Topics Adjusting t...

Page 48: ...ion on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure Step 1 From the User Options main menu select your phone from the Select a device to configure drop down list Step 2 Click Change the Locale for this phone The Select a User Locale for your Phone page appears Step 3 Select the language that you want to use as the de...

Page 49: ...ies User Guide 78 10182 08 Chapter 2 Customizing Phone Settings Changing the Language for the Phone LCD Screen Related Topics Changing the LCD Screen Contrast page 2 5 Changing the Default Language for the User Options Web Pages page 1 17 ...

Page 50: ...Chapter 2 Customizing Phone Settings Changing the Language for the Phone LCD Screen 2 8 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 ...

Page 51: ... 1 Using Speed Dial page 3 12 Forwarding Calls to Another Extension page 3 14 Making Conference Calls page 3 17 Using Voice Mail page 3 21 Viewing and Dialing from the Phone Logs page 3 21 Searching and Dialing from the Phone Directory page 3 23 Caution Using a cell or mobile phone in close proximity to a Cisco IP Phone might cause interference Making Telephone Calls These sections describe how yo...

Page 52: ...hone If you want to Then use the receiver Lift the handset and dial the number dial from one of your multiple lines Press the line button that corresponds with your extension and dial the number that you want to reach make a new call on the current line Press the NewCall softkey and dial the number dial with the phone on hook From the main screen dial the number and press the Dial softkey The phon...

Page 53: ...l Back page 3 8 Redialing the Last Number Dialed page 3 8 Using Speed Dial page 3 12 Making Conference Calls page 3 17 redial the most recently dialed number Press the Redial softkey use speed dial numbers Press a Speed dial button to place a call to the corresponding number See the Using Speed Dial section on page 3 12 for details use a directory Select a number from one of the directories then p...

Page 54: ...e 3 10 Ending a Call Table 3 3 lists ways to end a call Table 3 2 Answering a Call If you want to Then use the handset Lift the handset use a headset If the Headset button is not lit then press it is lit then press the Answer softkey or the line button of the incoming call use the speakerphone Press the Answer softkey or the Speaker button use the AutoAnswer feature The phone will automatically an...

Page 55: ...a call The mute feature temporarily disables your phone s microphone Mute prevents the party or parties on the other end of the line from hearing you but does not interfere with your ability to hear them To mute a call press the Mute button To disengage mute press Mute again Related Topics Placing a Call page 3 2 Answering a Call page 3 4 Ending a Call page 3 4 Putting a Call on Hold page 3 6 a he...

Page 56: ...3 4 Putting a Call on Hold If you Then want to put a call on hold Press the Hold softkey want to resume a call on hold Press the Resume softkey have multiple calls on hold Use the Navigation button to select the desired call before you press Resume have multiple calls on multiple lines on hold Press the line button for the line to which you want to switch and use the Navigation button to select th...

Page 57: ...ep 2 Dial the number or office extension to which you want to transfer the call Step 3 When it rings on the other end press Trnsfer again Or when the party answers announce the call and then press Trnsfer Step 4 If you are using a handset hang up If the party refuses the call press the Resume softkey to return to the original call Related Topics Placing a Call page 3 2 Answering a Call page 3 4 En...

Page 58: ... When a Busy Line is Available Using Cisco Call Back page 3 8 How to Get Notified When a Busy Line is Available Using Cisco Call Back If you call an extension and the line is busy or the call goes unanswered you can use the Cisco Call Back feature to be notified when the extension is available to take a call Procedure Step 1 Call an extension While you hear the busy tone or ringing tone press the ...

Page 59: ...page 3 4 Ending a Call page 3 4 Redialing the Last Number Dialed page 3 8 Storing and Retrieving a Call Using Call Park Park a call when you want to store the call before retrieving it from another phone in the Cisco CallManager system for example a phone in someone else s office or in a conference room Call park numbers are pre configured for this purpose by your system administrator Procedure St...

Page 60: ...l page 3 4 Ending a Call page 3 4 Transferring a Call to Another Extension page 3 7 Answering Calls on Another Extension Using Call Pickup You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature There are two types of call pickup available on the Cisco IP Phone as described in these topics How to Pick Up Calls Within Your Group ...

Page 61: ... rings on your extension Procedure Step 1 Press any available line button on your Cisco IP Phone Step 2 Press the PickUp softkey The call now rings on your phone Step 3 Answer the incoming call Tip If there is more than one incoming call involved when you activate call pickup the first unanswered call will ring at your phone Related Topics Storing and Retrieving a Call Using Call Park page 3 9 How...

Page 62: ...n invalid group number you receive a fast busy tone Related Topics Storing and Retrieving a Call Using Call Park page 3 9 How to Pick Up Calls Within Your Group page 3 11 Using Speed Dial The buttons to the right of the LCD screen on your Cisco IP Phone can be used as phone lines or as speed dial buttons as determined by your system administrator You can assign phone numbers and text labels to spe...

Page 63: ...peed Dial box enter a phone number or extension that you want to associate to one of your speed dial buttons Note Be sure to enter the number exactly as you would if you were to call that number For example include an access code such as 9 or the area code if necessary Step 3 In each corresponding Display Text box enter a text label that you want displayed on your phone s LCD screen You can enter ...

Page 64: ... phone does not ring when calls are routed to your voice mail through the call forwarding feature Call forwarding can send your calls to another IP Phone or to a traditional analog phone If there is no answer at the forwarded number either a person or voice mail the call will be sent back to your voice mail system Related Topics Setting Up Call Forwarding on Your Phone page 3 14 Setting Up Call Fo...

Page 65: ...To set up call forwarding when not at your phone see the Setting Up Call Forwarding When Not at Your Phone section on page 3 15 To use call forwarding to send all of your incoming calls directly to your voice mail without causing your desk phone to ring see the Setting Up Call Forwarding When Not at Your Phone section on page 3 15 Related Topics Forwarding Calls to Another Extension page 3 14 Sett...

Page 66: ...umber and enter the phone number or extension in the box provided Be sure to enter the number exactly as you would if you were to call that number For example enter an access code such as 9 or the area code if necessary Your system administrator might restrict the call forwarding feature to numbers within your company Step 4 Click Update Related Topics Forwarding Calls to Another Extension page 3 ...

Page 67: ...kbox next to the line for which you want to cancel call forwarding Step 3 Click Update Related Topics Forwarding Calls to Another Extension page 3 14 Setting Up Call Forwarding on Your Phone page 3 14 Setting Up Call Forwarding When Not at Your Phone page 3 15 Making Conference Calls Your Cisco IP Phone supports conference calls enabling you to talk with multiple parties at the same time When you ...

Page 68: ...se steps to add parties to the conference call Once the conference call initiator disconnects no additional parties can be added You can drop the last party added by pressing the RmLstC softkey Related Topics Making Conference Calls page 3 17 Using Meet Me Conferences page 3 18 Conferencing by Barging in on Established Conversations page 3 20 Using Meet Me Conferences Your Cisco IP Phone supports ...

Page 69: ...llow the voice instructions to establish the Meet Me conference Related Topics Making Conference Calls page 3 17 Placing a Conference Call page 3 18 Using Meet Me Conferences page 3 18 Conferencing by Barging in on Established Conversations page 3 20 Joining a Meet Me Conference page 3 19 Joining a Meet Me Conference To join a Meet Me conference simply dial the Meet Me conference number provided b...

Page 70: ...ers it you are disconnected from the call Note You cannot be on two barged calls at the same time You cannot put a barged call on hold and resume the call You cannot answer a second line while on a barged call Procedure Step 1 Select an active call on one of your shared lines Step 2 Press the Barge softkey The phone creates a conference call and sends a beep tone to all the members of the conferen...

Page 71: ...lashing envelope icon displays next to the appropriate line appearance on the LCD screen A text message on the LCD screen displays To set up voice mail press the Messages button on your Cisco IP Phone and follow the voice instructions Your system administrator will provide you with a default password For security reasons you should change your default password as soon as possible To access voice m...

Page 72: ...tory that you want to delete and press the Clear softkey Follow these steps to view or dial from a call log on your phone Procedure Step 1 Press the Directories button Step 2 Use the Navigation button to select the desired directory from the Directories menu then press the Select softkey Step 3 To place a call from any directory use the Navigation button to select the record then press the Dial so...

Page 73: ...om the Directories menu then press the Select softkey Step 3 Enter search criteria to retrieve a record see the Navigating on Your Phone section on page 1 11 for information on entering characters into your phone Step 4 To place a call from any directory use the Navigation button to select the record then press the Dial softkey Note You might need to use the EditDial softkey to add digits to the f...

Page 74: ...Chapter 3 Placing a Call and Other Basic Phone Tasks Searching and Dialing from the Phone Directory 3 24 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 ...

Page 75: ...e associated with that phone Note For information about the User Options web pages see Chapter 1 Customizing Your Phone From the User Options Web Pages Cisco CallManager Extension Mobility is useful to you if you do not routinely conduct business in the same office space every day Your system administrator will inform you whether this service is available to you If you are logged out of a Cisco IP...

Page 76: ...Phone This section covers the following topics Logging in to Cisco CallManager Extension Mobility page 4 2 Logging Out of Cisco CallManager Extension Mobility page 4 4 Changing Your Cisco CallManager Extension Mobility PIN page 4 5 Logging in to Cisco CallManager Extension Mobility To log in to Cisco CallManager Extension Mobility perform the following steps Your system administrator will provide ...

Page 77: ...own to the PIN prompt and enter your PIN Step 5 Press the submit softkey The Cisco IP Phone to which you have logged in now adopts your user profile information including your speed dials and established services The phone also becomes associated with your phone number If you login while the receiver is off hook the changes will not take effect until you hang up You may be prompted to select the d...

Page 78: ...tep 1 Press the Services button on your phone Step 2 Use the Navigation button to select the logout option for Cisco CallManager Extension Mobility Step 3 Press the Select softkey Step 4 The phone might display Do you want to log out your UserID If it does select Yes Step 5 Press the Exit softkey to return to the previous screen Related Topics Logging Into Your Extension from Any Phone Using the C...

Page 79: ...e your PIN you must update those services before you can use them Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure Step 1 From the User Options main menu click Change your PIN Step 2 Enter your current PIN and a new PIN in the required fields then cl...

Page 80: ...gging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Changing Your Cisco CallManager Extension Mobility PIN 4 6 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 ...

Page 81: ...numbers from 1 to 99 for quick dialing from your Cisco IP Phone You can assign index numbers either to Personal Address Book entries or to directory entries that you add that do not correspond to the address book You can assign and remove the Personal Fast Dials entries from your phone or the Cisco IP Phone User Options application Note The exact names of the Personal Address Book and Personal Fas...

Page 82: ...onal address book entries and dial those codes in place of phone numbers Related Topics Creating a New Address Book Entry on the Web page 5 4 Searching for or Editing a Personal Address Book Entry on the Web page 5 5 Searching Personal Address Book Entries on Your Phone page 5 6 Editing a Personal Address Book Entry on Your Phone page 5 7 Deleting an Address Book Entry on the Web page 5 8 Subscrib...

Page 83: ...y your system administrator for example My Address Book Step 4 Click Continue Step 5 Enter the appropriate service information An asterisk indicates required fields For a description of each field click the Description link next to the field Step 6 Click Subscribe Related Topics Creating a New Address Book Entry on the Web page 5 4 Searching for or Editing a Personal Address Book Entry on the Web ...

Page 84: ... entries manually or use a synchronizer application to automatically import entries from your Microsoft Outlook address book To obtain the synchronizer contact your system administrator Step 2 Click Add a New Entry The Address Book Entry window appears Step 3 Enter information in the desired fields and click Insert Step 4 When you are finished Click Return to Search Fast Dials or Add a New Entry t...

Page 85: ...edure Step 1 From the User Options web page click Configure your Cisco Personal Address Book The Find List Personal Address Book Entries page appears Step 2 Enter the name you that want to find by First Name Last Name or Nickname and click Find you can enter partial or complete information in any search field wildcard symbols such as are implicit and do not need to be entered If you want to view a...

Page 86: ...utton to highlight the option that corresponds to the My Address Book service and press the Select softkey Tip The exact service name may vary depending on how your system administrator configured the service Step 3 Perform one of the following actions To display a specific name enter the name using your phone keypad and press the Submit softkey All names that match your search criteria will displ...

Page 87: ...s the Personal Address Book information for that entry Step 3 Perform one of the following actions To edit the first name last name or nickname for this entry press the Name softkey To edit the home work or mobile numbers press the Phone softkey Step 4 Make your changes and press the Submit softkey The phone displays a message that your change is successful Step 5 Press the OK softkey Related Topi...

Page 88: ...rsonal Address Book Entry on the Web section on page 5 5 Step 2 To delete an individual entry check the checkbox next to the entry To delete all entries displayed as a result of your search check the checkbox in the heading bar above the individual entries Doing so automatically selects each of the displayed entries Step 3 Click Delete Selected Related Topics Creating a New Address Book Entry on t...

Page 89: ...want to dial and press the Dial softkey Related Topics Creating a New Address Book Entry on the Web page 5 4 Managing Your Personal Address Book page 5 2 Using the Cisco IP Phone Address Book Synchronizer You can synchronize your Microsoft Outlook and or your Outlook Express address book entries with the directory in Cisco CallManager using the Cisco IP Phone Address Book Synchronizer Installing t...

Page 90: ... and click Yes to accept The Choose Destination Location window displays Step 4 Choose the directory in which you want to install the application and click Next The Start Copying Files window displays Step 5 Verify that you have chosen the correct directory and click Next The installation wizard installs the application to your computer When the installation is complete the InstallShield Wizard Co...

Page 91: ...od that you want to use and click OK Step 6 To configure Cisco CallManager information click the CCM Server button The Configure Cisco CallManager Web Server window displays Step 7 Enter the IP address or host name of the Cisco CallManager and click OK If you do not have this information contact your system administrator Step 8 Click the Password button The Cisco IP Phone User window displays Step...

Page 92: ...scribing to Personal Fast Dials page 5 12 Assigning Fast Dial Codes to Phone Numbers on the Web page 5 13 Removing Personal Fast Dials Entries on the Web page 5 15 Creating a Personal Fast Dials Entry for a Number in Your Personal Address Book on Your Phone page 5 16 Creating a Personal Fast Dial Entry for a Non Address Book Directory Number on Your Phone page 5 17 Removing a Personal Fast Dials E...

Page 93: ...ds For a description of each field click the Description link next to the field Step 5 Click Subscribe Related Topics Using Fast Dials page 5 12 Creating a Personal Fast Dials Entry for a Number in Your Personal Address Book on Your Phone page 5 16 Creating a Personal Fast Dial Entry for a Non Address Book Directory Number on Your Phone page 5 17 Dialing a Personal Fast Dials Entry page 5 20 Assig...

Page 94: ...ndex drop down list Choose any fast dial code number not already assigned Step 4 In the Directory Number Association area select an address book entry For example select John Smith Step 5 If the phone number to which you want to assign a fast dial code already exists in your personal address book click on the Directory Number drop down list to choose the phone number Choose H for a home number W f...

Page 95: ...o the following Click on Fast Dials on the bottom of the Find List Address Book Entries page then click any Unassigned fast dial listing to display the Add a New Fast Dial Entry pop up window Follow the above instructions omitting Step 3 Related Topics Subscribing to Personal Fast Dials page 5 12 Using Fast Dials page 5 12 Creating a Personal Fast Dials Entry for a Number in Your Personal Address ...

Page 96: ...ton A confirmation dialog box displays Step 6 To unassign the chosen entries click OK Related Topics Subscribing to Personal Fast Dials page 5 12 Creating a Personal Fast Dials Entry for a Number in Your Personal Address Book on Your Phone page 5 16 Creating a Personal Fast Dial Entry for a Non Address Book Directory Number on Your Phone page 5 17 Removing a Personal Fast Dials Entry on Your Phone...

Page 97: ...isplays that the Fast Dials entry has been created Step 6 Press the OK softkey Related Topics Subscribing to Personal Fast Dials page 5 12 Assigning Fast Dial Codes to Phone Numbers on the Web page 5 13 Removing Personal Fast Dials Entries on the Web page 5 15 Creating a Personal Fast Dial Entry for a Non Address Book Directory Number on Your Phone page 5 17 Removing a Personal Fast Dials Entry on...

Page 98: ... the service Step 3 Press the Assign softkey A message displays requesting you to choose an index to assign Step 4 Use the navigation button to highlight a fast dial index and press the Select softkey Step 5 Enter a directory number and press the Submit softkey A message displays that the Fast Dials entry has been created Step 6 Press the OK softkey Related Topics Subscribing to Personal Fast Dial...

Page 99: ...d press the Select softkey Step 3 Press the Remove softkey A message prompts you to choose an index to remove Step 4 Use the navigation button to highlight the index that you want to remove and press the Select softkey A message displays indicating that the entry has been removed Step 5 Click the OK softkey Related Topics Subscribing to Personal Fast Dials page 5 12 Creating a Personal Fast Dials ...

Page 100: ...en configured for your phone Step 2 Use the navigation button to highlight the option that corresponds to the My Fast Dials service and press the Select softkey Tip Remember the exact service name may vary depending on how your system administrator configured the service A screen displays your Personal Fast Dials entries Step 3 Use the navigation button to choose a fast dial number and press the D...

Page 101: ...dding 14 line appearances and or speed dial numbers per module One or two Expansion Modules can be attached to your IP Phone One Expansion Module provides a total of 20 line and or speed dial numbers Two Expansion Modules provide a total of 34 line and or speed dial buttons as shown in Figure 6 1 Figure 6 1 Cisco IP Phone 7960 with Two Expansion Modules Related Topics Understanding Expansion Modul...

Page 102: ... speed dial number or text label such as a name assigned to each button Icons indicating line status function in the same way as those on the Cisco IP Phone 7960 2 Lighted Buttons 14 buttons Each button corresponds to one line just like on the Cisco IP Phone 7960 The lights beneath each button indicate the state of the corresponding line as follows Line available Light off Line in use by you Light...

Page 103: ...6 3 How to Get More Information For more information about the 7914 Expanison Module see the Cisco IP Phone 7914 Expansion Module Quick Start Guide You can access this guide from the Cisco IP Phone Web site by performing the following steps Procedure Step 1 Go to the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm Step 2 Click the link to Cisco CallManager Step...

Page 104: ...Chapter 6 Using the Cisco IP Phone 7914 Expansion Module How to Get More Information 6 4 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 ...

Page 105: ...screen page A 3 How do I change the settings for my Cisco CallManager Extension Mobility line page A 3 How do I forward calls page A 4 How do I store numbers of friends and colleagues that I want to call often page A 4 I ve used up all my speed dial lines can I add more page A 5 If I cannot answer a call that I have forwarded to another number will the call get re routed to my voice mail system pa...

Page 106: ...Buttons page 1 10 How do I set speed dials You add modify and delete speed dials on the User Options web page To set up your speed dials refer to the Using Speed Dial section on page 3 12 Related Topics Logging In to the User Options Web Pages page 1 16 Managing Your Contacts page 5 1 How do I list my missed calls You can list the missed calls placed calls and received calls on your phone For more...

Page 107: ...to read the text on your phone LCD screen by adjusting the contrast To adjust the contrast refer to the Changing the LCD Screen Contrast section on page 2 5 Related Topics Customizing Phone Settings page 2 1 How do I change the settings for my Cisco CallManager Extension Mobility line You change the settings for your Cisco CallManager Extension Mobility line the same way that you change them for a...

Page 108: ...hat I want to call often You can store the numbers of other people easily using either the phone or the User Options web pages If you have the Personal Directory service available on your phone you can enter numbers using that service see the Searching Personal Address Book Entries on Your Phone section on page 5 6 You can also enter numbers into the Personal Address Book on the User Options web p...

Page 109: ...on on page 5 12 Related Topics Managing Your Contacts page 5 1 If I cannot answer a call that I have forwarded to another number will the call get re routed to my voice mail system Yes as long as the forwarded call is not picked up by a person or a mechanical answering machine Although call forwarding sends an incoming call intended for your Cisco IP Phone to another number your Cisco IP Phone doe...

Page 110: ...il without ringing my desk top phone Yes Follow the procedure in the Setting Up Call Forwarding on Your Phone section on page 3 14 and choose the Voice Mail option Related Topics Using Voice Mail page 3 21 Why don t I get a dial tone after dialing an access code If you use an access code such as 9 to make external calls your Cisco IP Phone might not make a dial tone Continue dialing your call Rela...

Page 111: ...ork on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Warning Read the installation instructions before you connect the system to its power source Warning Ultimate disposal of this product should be handled according to all national laws and regulations Warning The plug socket combination must be accessible ...

Page 112: ...e LAN and WAN ports use RJ 45 connectors Use caution when connecting cables The following warnings apply when you use the external power supply with the Cisco IP Phone Warning This product relies on the building s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all ...

Page 113: ...ork Configuration Data page C 1 Accessing Status Data page C 2 Accessing Network Configuration Data page C 1 Using the Quality Reporting Tool page C 4 Accessing Network Configuration Data You might need to access network configuration data to help your system administrator troubleshoot a problem that you are experiencing with your phone Only a system administrator or technician can alter this data...

Page 114: ... C 3 Using the Quality Reporting Tool page C 4 Accessing Status Data Your network administrator or technician might want to access status information to monitor the performance of your phone Follow these steps to access status data Procedure Step 1 Press the Settings button Step 2 From the Settings menu use the Navigation button to select Status Step 3 Press the Select softkey The Settings Status ...

Page 115: ...r Users 0 2 3 6 9 12 100 101 When you try to log in to Cisco CallManager Extension Mobility the phone displays one of these error codes or error messages Provide your system administrator with the information displayed on the phone HTTP error Invalid host No services configured Requesting Device does not allow logon Device profile unavailable Authentication error After you enter your UserID and PI...

Page 116: ...T softkey to submit information about problem phone calls to your system administrator System not enabled for login After you enter your UserID and PIN the phone displays System not enabled for login Ask your system administrator to enable the Cisco CallManager Extension Mobility service User logged in elsewhere After you enter your UserID and PIN the phone displays User Logged in elsewhere You ar...

Page 117: ...ed After you press the QRT softkey you may be presented with a list of phone menu options to provide more details about the problem Follow the instructions on the phone to submit the quality report information Your phone will display Your feedback has been logged In either scenario press the Exit softkey to return to the previous screen The system routes the data or information you submitted to yo...

Page 118: ...Appendix C Troubleshooting Your Phone Using the Quality Reporting Tool C 6 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 ...

Page 119: ...o Call Back 3 8 C cable connections on your phone 1 4 call park and storing calls 3 9 call pickup about 3 10 answering calls outside your group 3 11 answering calls within your group 3 11 Cisco Call Back about 3 8 Cisco CallManager Extension Mobility about 4 1 changing your PIN 4 5 logging in 4 2 logging out 4 4 Cisco IP Phone 7914 Expansion Module about 6 1 features 6 2 more information 6 3 confe...

Page 120: ... placing calls with 5 20 subscribing 5 12 feature buttons about 1 10 feedback documentation xiv footstand adjusting 1 3 identifying 1 8 forwarding calls 3 14 canceling call forwarding 3 16 Frequently Asked Questions FAQ A 1 H handset rest adjusting 1 12 handsets about 1 8 adjusting volume 2 1 answering a call with 3 4 ending a call with 3 4 placing a call with 3 2 using 1 12 headset button identif...

Page 121: ...4 4 M meet me conferences about 3 18 establishing 3 19 joining 3 19 messages button about 1 10 and voice mail 3 21 identifying 1 9 message waiting indicator light about 1 8 missed calls viewing 3 21 multiple lines and placing calls 3 2 using hold with 3 6 mute button identifying 1 8 muting calls 3 5 N navigating on your phone 1 11 P personal address book about 5 2 creating new entries 5 4 deleting...

Page 122: ...ing 1 8 speakerphone adjusting volume 2 1 answering a call with 3 4 ending calls with 3 5 placing a call with 3 2 using 1 14 speed dial about 3 12 buttons identifying 1 8 storing calls using call park 3 9 subscribing fast dials 5 12 personal address book 5 2 services 1 19 subscriptions ending 1 20 synchronizing contacts 5 9 T TAC Technical Assistance Center xv TAPS Tool for Auto Registered Phones ...

Page 123: ...P Phone 7960 and 7940 Series User Guide 78 10182 08 Index logging in 1 16 V voice mail using 3 21 volume adjusting ringer volume 2 2 adjusting volume of caller 2 1 button identifying 1 9 W warnings translated xviii ...

Page 124: ...Index IN 6 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 ...

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