Cisco 7906G - Unified IP Phone VoIP, Administration Manual

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Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
OL11954-01
Chapter 9 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following
information is erased or reset to its default value:
•
CTL file—Erased
• User configuration settings—Reset to default values
•
Network configuration settings—Reset to default values
•
Call histories—Erased
•
Locale information—Reset to default values
Table 9-3 Basic Reset Methods
Operation Performing Explanation
Reset phone From any screen (but not when the
phone is idle), press
**#** .
Resets any user and network
configuration changes that you have
made but that the phone has not written
to its Flash memory to
previously-saved settings, then restarts
the phone.
Erase softkey From the Settings menu, unlock
phone options (see the
“Unlocking
and Locking Options” section on
page 4-4
). Then press the Erase
softkey.
Resets user and network configuration
settings to their default values, deletes
the CTL file from the phone, and
restarts the phone.
From the Network Configuration
menu, unlock phone options (see the
“Unlocking and Locking Options”
section on page 4-4
). The press the
Erase softkey.
Resets network configuration settings
to their default values and resets the
phone. (This method causes DHCP
reconfigure the IP address of the
phone.)
From the Security Configuration
menu, unlock phone options (see the
“Unlocking and Locking Options”
section on page 4-4
). Then press the
Erase softkey.
Deletes the CTL file from the phone
and restarts the phone.