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Cisco 7906G - Unified IP Phone VoIP, Administration Manual

The Cisco 7906G is an advanced Unified IP Phone VoIP device that offers seamless communication for businesses. To easily configure and manage this phone, the Administration Manual is available for download, free of charge, from our website manualshive.com. Enhance your user experience with this comprehensive manual, providing step-by-step instructions and helpful insights.

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Chapter 9      Troubleshooting and Maintenance

General Troubleshooting Tips

9-20

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

OL11954-01

Phone call cannot be established

The phone does not have a DHCP IP 
address, is unable to register to Cisco 
Unified Communications Manager, and 
shows a Configuring IP or Registering 
message.

Verify the following:

1.

The Ethernet cable is attached.

2.

The CCM service is running on the 
Cisco Unified Communications 
Manager server. 

3.

Both phones are registered to the 
same Cisco Unified Communications 
Manager.

4.

Audio server debug and capture logs 
are enabled for both phones. If 
needed, enable Java debug.

Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

Summary of Contents for 7906G - Unified IP Phone VoIP

Page 1: ...est Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 6 0 Text Part Number OL11954 01 ...

Page 2: ...difying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment ...

Page 3: ... Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect RateMUX ScriptShare SlideCast SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc a...

Page 4: ......

Page 5: ...g the Cisco Unified IP Phones 7906G and 7911G 1 2 What Networking Protocols Are Used 1 5 What Features are Supported 1 9 Feature Overview 1 10 Configuring Telephony Features 1 11 Configuring Network Parameters Using the Cisco Unified IP Phone 1 11 Providing Users with Feature Information 1 12 Understanding Security Features for Cisco Unified IP Phones 1 12 Overview of Supported Security Features 1...

Page 6: ...stalling the Cisco Unified IP Phones 7906G and 7911G 1 32 C H A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2 1 Understanding Interactions with Other Cisco Unified Communications Products 2 2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2 2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2 3 Prov...

Page 7: ...a Cisco Unified IP Phone 2 19 C H A P T E R 3 Setting Up the Cisco Unified IP Phone 3 1 Before You Begin 3 2 Network Requirements 3 2 Cisco Unified Communications Manager Configuration 3 3 Understanding the Cisco Unified IP Phones 7906G and 7911G Components 3 3 Network and Access Ports 3 4 Handset 3 4 Speaker 3 4 Monitor Mode 3 5 Group Listen Mode 3 5 Headset 3 6 Audio Quality Subjective to User 3...

Page 8: ...iguration Menu 4 15 SIP Configuration Menu SIP Phones Only 4 18 SIP General Configuration Menu 4 18 Line Settings Menu 4 20 Call Preferences Menu SIP Phones Only 4 21 HTTP Configuration Menu 4 22 Locale Configuration Menu 4 24 UI Configuration Menu 4 25 Media Configuration Menu 4 28 NTP Configuration Menu SIP Phones Only 4 29 Ethernet Configuration Menu 4 31 Security Configuration Menu 4 32 QoS Co...

Page 9: ... Options Web Pages 5 28 Specifying Options that Appear on the User Options Web Pages 5 29 C H A P T E R 6 Customizing the Cisco Unified IP Phone 6 1 Customizing and Modifying Configuration Files 6 1 Creating Custom Phone Rings 6 2 Ringlist xml File Format Requirements 6 2 PCM File Requirements for Custom Ring Types 6 3 Configuring a Custom Phone Ring 6 4 Creating Custom Background Images 6 5 List ...

Page 10: ... T E R 9 Troubleshooting and Maintenance 9 1 Resolving Startup Problems 9 2 Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9 2 Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9 3 Identifying Error Messages 9 4 Registering the Phone with Cisco Unified Communications Manager 9 4 Checking Network Connectivity 9 4 Verify...

Page 11: ... Troubleshooting Cisco Unified IP Phone Security 9 12 General Troubleshooting Tips 9 16 Resetting or Restoring the Cisco Unified IP Phone 9 22 Performing a Basic Reset 9 22 Performing a Factory Reset 9 23 Using the Quality Report Tool 9 25 Monitoring the Voice Quality of Calls 9 25 Using Voice Quality Metrics 9 26 Troubleshooting Tips 9 27 Where to Go for More Troubleshooting Information 9 29 Clea...

Page 12: ...e Cisco Unified IP Phone Address Book Synchronizer A 4 A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G B 1 A P P E N D I X C Supporting International Users C 1 A P P E N D I X D Technical Specifications D 1 Physical and Operating Environment Specifications D 1 Cable Specifications D 2 Network and Access Port Pinouts D 3 I N D E X ...

Page 13: ...cations Manager formerly Cisco Unified CallManager or other network devices See the Related Documentation section on page xv for a list of related documentation Audience Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phones 7906G and 7911G on the network The tasks described are administration...

Page 14: ... Chapter 5 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and softkey templates setting up services and adding users to Cisco Unified Communications Manager Chapter 6 Customizing the Cisco Unified IP Phone Explains how to customize phone ring sounds background images and the ph...

Page 15: ...o Unified IP Phone Features A Z Cisco Unified IP Phone 7911G for Cisco Unified Communications Manager 4 2 Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified Communications Manager Administration These publications are available at the following URL http www cisco com en US prod...

Page 16: ...tory Configuration Plugin Cisco Unified Communications Platform Administration Guide Cisco Unified Communications Manager Compatibility Matrix Obtaining Documentation Obtaining Support and Security Guidelines For information about obtaining documentation obtaining support providing documentation feedback security guidelines and recommended aliases and general Cisco documents see the monthly What s...

Page 17: ...ation Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do no...

Page 18: ... reader be careful In this situation you might do something that could result in equipment damage or loss of data Warning Means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents ...

Page 19: ...able features The Cisco Unified IP Phone like other network devices must be configured and managed The phone encodes G 711a G 711µ G 729a G 729ab G 728 iLBC and decodes all variants of G 711 G 728 iLBC and G 729 The phone also supports wideband 16bits 16kHz audio This chapter includes the following topics Understanding the Cisco Unified IP Phones 7906G and 7911G page 1 2 What Networking Protocols ...

Page 20: ...G Provides a graphical display with dynamic softkeys icons and scrollable directories for easy access to a core set of business features Supports up to six calls on one directory number Supports inline power for both Cisco inline power or IEEE 802 3af Power over Ethernet Supports enhanced security features including Manufacturing and field installable certificates Secure Media and Signaling Authen...

Page 21: ... IP Phones 7906G and 7911G 1 Phone screen Displays phone features such as phone number call status and softkeys 2 Cisco Unified IP Phone series Indicates your Cisco Unified IP Phone model series 3 Softkeys Each softkey activates a softkey option displayed on your phone screen 4 Navigation button Allows you to scroll through menu items and highlight items When the phone is on hook displays your Spe...

Page 22: ...esumes a call on hold and switches between an active call and a call on hold 7 Keypad Allows you to dial phone numbers enter letters and choose menu items 8 Volume button Controls the handset headset speaker and ringer volume 9 Handset Functions like a traditional handset The light strip at the top of the handset blinks when the phone rings and stays lit if there is a new voice message depending o...

Page 23: ... such as its IP address If you are using BootP to assign IP addresses to the Cisco Unified IP Phone the BOOTP Server option shows Yes in the network configuration settings on the phone Cisco Discovery Protocol CDP CDP is a device discovery protocol that runs on all Cisco manufactured equipment Using CDP a device can advertise its existence to other devices and receive information about other devic...

Page 24: ...r Protocol HTTP HTTP is the standard way of transferring information and moving documents across the Internet and the World Wide Web The Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes IEEE 802 1X The IEEE 802 1X standard defines a client server based access control and authentication protocol that restricts unauthorized clients from connecting to a LAN throu...

Page 25: ...ng real time data such as interactive voice and video over data networks Cisco Unified IP Phones use the RTP protocol to send and receive real time voice traffic from other phones and gateways Real Time Control Protocol RTCP RTCP works with RTP to provide QoS data such as jitter latency and round trip delay on RTP streams RTCP is disabled by default but you can enable it on a per phone basis using...

Page 26: ... set that allows communications between call control servers and endpoint clients such as IP Phones SCCP is proprietary to Cisco Systems Cisco Unified IP Phones use SCCP for call control You can configure the Cisco Unified IP Phone to use either SCCP or Session Initiation Protocol SIP Session Description Protocol SDP SDP is the portion of the SIP protocol that determines which parameters are avail...

Page 27: ...ing Telephony Features page 1 11 Transport Layer Security TLS TLS is a standard protocol for securing and authenticating communications When security is implemented Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager Trivial File Transfer Protocol TFTP TFTP allows you to transfer files over the network On the Cisco Unified IP Phone TFTP ...

Page 28: ... configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality For example you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 LDAP3 standard directory to ...

Page 29: ...d Communications Manager Administration application refer to Cisco Unified Communications Manager documentation including Cisco Unified Communications Manager System Guide You can also use the context sensitive help available within the application for guidance You can access the complete Cisco Unified Communications Manager documentation suite at this location http www cisco com en US products sw...

Page 30: ...f available Cisco Unified IP Phone features including features specific to your company or network and of how to access and customize those features if appropriate For a summary of some of the key information that phone users need their system administrators to provide see Appendix A Providing Information to Users UnderstandingSecurityFeaturesforCisco UnifiedIP Phones Implementing security in the ...

Page 31: ...Guide Security features supported on the Cisco Unified IP Phone See the Overview of Supported Security Features section on page 1 15 Restrictions regarding security features See the Security Restrictions section on page 1 25 Identifying phone calls for which security is implemented See the Identifying Encrypted and Authenticated Phone Calls section on page 1 19 Transport Layer Security TLS connect...

Page 32: ...that you access from the Settings menu on the phone See the Security Configuration Menu section on page 4 38 Unlocking the certificate trust list CTL file See the CTL File Screen section on page 4 40 Disabling access to a phone s web pages See the Disabling and Enabling Web Page Access section on page 8 4 Troubleshooting See the Troubleshooting Cisco Unified IP Phone Security section on page 9 12 ...

Page 33: ... Configuration or Settings Device Configuration Security Configuration For more information see Chapter 4 Configuring Settings on the Cisco Unified IP Phone Note Most security features are available only if a certificate trust list CTL is installed on the phone For more information about the CTL refer to Cisco Unified Communications Manager Security Guide Table 1 3 Overview of Security Features Fe...

Page 34: ...whether a secure connection between the phone and a Cisco Unified Communications Manager should occur and if necessary creates a secure signaling path between the entities using TLS protocol Cisco Unified Communications Manager does not register phones configured in authenticated or encrypted mode unless they can be authenticated by the Cisco Unified Communications Manager File authentication Vali...

Page 35: ...and that only the intended device receives and reads the data Includes creating a media master key pair for the devices delivering the keys to the devices and securing the delivery of the keys while the keys are in transport Signaling Encryption SCCP phones only Ensures that all SCCP signaling messages that are sent between the device and the Cisco Unified Communications Manager server are encrypt...

Page 36: ...istics for the phone Phone hardening Additional security options which you control from Cisco Unified Communications Manager Administration Disabling PC port applies to 7911G only Disabling Gratuitous Address Resolution Protocol GARP Disabling PC Voice VLAN access applies to 7911G only Disabling access to the Setting menus or providing restricted access that allows access to the User Preferences m...

Page 37: ...uthenticated Phone Calls page 1 19 Security Restrictions page 1 25 Identifying Encrypted and Authenticated Phone Calls When security is implemented for a phone you can identify authenticated or encrypted phone calls by icons on the LCD screen on the phone In an authenticated call all devices participating in the establishment of the call are authenticated by the Cisco Unified Communications Manage...

Page 38: ...A secure conference call is established using this process 1 A user initiates the conference from a secure phone encrypted or authenticated security mode 2 Cisco Unified Communications Manager assigns a secure conference bridge to the call 3 As participants are added Cisco Unified Communications Manager verifies the security mode of each phone encrypted or authenticated and maintains the secure le...

Page 39: ...ference bridges Table 1 4 Call Security Interactions When Using Barge Initiator s Phone Security Level Feature Used Call Security Level Results of Action Non secure Barge Encrypted call Call barged and identified as non secure call Secure encrypted Barge Authenticated call Call barged and identified as authenticated call Secure authenticated Barge Encrypted call Call barged and identified as authe...

Page 40: ...r puts call on Hold with MOH No music on hold is played Conference remains secure Secure encrypted Join Encrypted or authenticated Secure conference bridge Conference remains secure encrypted or authenticated Non secure cBarge All participants are encrypted Secure conference bridge Conference changes to non secure Non secure MeetMe Minimum security level is encrypted Initiator receives message Doe...

Page 41: ...ass through EAPOL messages to the 802 1X authenticator in the LAN switch This capability prevents the IP phone from having to act as the authenticator yet allows the LAN switch to authenticate a data end point prior to accessing the network In conjunction with the EAPOL pass through mechanism Cisco Unified IP Phones provide a proxy EAPOL Logoff mechanism If the locally attached PC is disconnected ...

Page 42: ...henticate Cisco Unified IP Phones make sure that you have properly configured the other components before enabling it on the phone See the 802 1X Authentication and Status section on page 4 43 for more information Configure PC Port The 802 1X standard does not take into account the use of VLANs and thus recommends that only a single device be authenticated to a specific switch port However some sw...

Page 43: ...ecret If you disable 802 1X authentication or perform a factory reset on the phone the previously configured MD5 shared secret is deleted See the 802 1X Authentication and Status section on page 4 43 for more information Security Restrictions A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption When barge fails in this case a reorder tone f...

Page 44: ...tions Manager System Guide After you have set up the Unified Communications system and configured system wide features in Cisco Unified Communications Manager you can add IP phones to the system The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager page 1 26 Installing Ci...

Page 45: ...nfiguring Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified Communications Manager Table 1 6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified Communications Manager The list prese...

Page 46: ...e Cisco Unified Communications Manager user to associate with the phone Phone usage information that affects phone button template softkey template phone features IP Phone services or phone applications Provides list of configuration requirements for setting up phones Identifies preliminary configuration that you need to perform before configuring individual phones such as phone button templates o...

Page 47: ...tion chapter For information about Product Specific Configuration fields refer to Button Help in the Phone Configuration window 4 Add and configure the directory number on the phone by completing these required fields in the Directory Number Configuration window Directory number Partition Multiple Calls and Call Waiting Call Forwarding and Pickup if used Voice Messaging if used Adds primary and se...

Page 48: ...Adds speed dial numbers Note Users can change speed dial settings on their phones with Cisco Unified IP Phone User Options Refer to the Cisco Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Configuring Speed Dial Buttons section 7 Configure Cisco Unified IP Phone services and assign services optional Provides IP Phone services Note Users can add or change s...

Page 49: ... global directory for Cisco Unified Communications Manager Note To search for a user in the Corporate Directory you must add users to Cisco Unified Communi cations Manager Refer to the Cisco Communications Manager Administration Guide End User Configuration chapter See the Adding Users to Cisco Unified Communic ations Manager section on page 5 26 10 Associate a user with a phone optional Provides ...

Page 50: ...dme file for your phone model located at http www cisco com cgi bin tablebuild pl ip 7900ser After the phone is connected to the network the phone startup process begins and the phone registers with Cisco Unified Communications Manager To finish installing the phone configure the network settings on the phone depending on whether you enable or disable DHCP service If you used auto registration you...

Page 51: ...ower over Ethernet PoE External power supply Determines how the phone receives power See the Providing Power to the Cisco Unified IP Phones 7906G and 7911G section on page 2 4 2 Assemble the phone adjust phone placement and connect the network cable Locates and installs the phone in the network See the Installing the Cisco Unified IP Phone section on page 3 9 See the Installing the Cisco Unified I...

Page 52: ...resides f Set Alternate TFTP Server to Yes Enter IP address for TFTP Server 1 Using DHCP The IP address is automatically assigned and the Cisco Unified IP Phone is directed to a TFTP Server Note Consult with the network administrator if you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address TFTP server subnet m...

Page 53: ...that the phone and features work correctly Refer to the Cisco Unified IP Phones 7906G and 7911G Guide 7 Provide information to end users about how to use their phones and how to configure their phone options Ensures that users have adequate information to successfully use their Cisco Unified IP Phones See Appendix A Providing Information to Users Table 1 7 Checklist for Installing the Cisco Unifie...

Page 54: ...r 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1 36 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 55: ...tion between the Cisco Unified IP Phones 7906G and 7911G and other key components of the Voice over IP VoIP network and focuses on the interactions between the Cisco Unified IP Phones 7906G and 7911G and Cisco Unified Communications Manager TFTP server and switches It includes these topics Understanding Interactions with Other Cisco Unified Communications Products page 2 2 Understanding the Phone ...

Page 56: ...o Unified Communications Manager Cisco Unified Communications Manager is an open and industry standard call processing system Cisco Unified Communications Manager software sets up and tears down calls between phones integrating traditional PBX functionality with the corporate IP network Cisco Unified Communications Manager manages the components of the Cisco Unified Communications system the phone...

Page 57: ...e back of the phone The Cisco Unified IP Phone 7906G has an Ethernet port which enables forwarding of packets to the phone and to the network port If a computer is connected to the access port Cisco Unified IP Phone 7911G the computer and the phone share the same physical link to the switch and the same port on the switch This shared physical link affects the VLAN configuration on the network in t...

Page 58: ...re information refer to the documentation included with a Cisco switch You can also access related documentation at this URL http www cisco com en US products hw switches tsd_products_support_categ ory_home html Related Topics Understanding the Phone Startup Process page 2 8 Network Configuration Menu page 4 7 Providing Power to the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phon...

Page 59: ...er Type Guidelines External power Provided through a Cisco external power supply The Cisco Unified IP Phone Series use the CP PWR CUBE 3 power supply External power Provided through the Cisco Unified IP Phone Power Injector The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone Functioning as a midspan device the injector delivers inline power to the attached phone T...

Page 60: ...leases that support bidirectional power negotiation Other requirements and restrictions regarding power Table 2 2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone Power Injector http www cisco com en US products hw phones ps379 prod_installation_ guides_list html PoE Solutions http www cisco com en US netsol ns340 ns394 ns147 ns412 networking _solutions_package html Cisco...

Page 61: ...cate for Cisco Unified Communications Manager the phone establishes a TLS connection to Cisco Unified Communications Manager Otherwise the phone establishes a TCP connection Note If the device security mode in the configuration file is set to Authenticated or Encrypted but the phone has not received a CTL file the phone will continuously try to obtain a CTL file so that it can register securely If...

Page 62: ...tive information To ensure the privacy of a configuration file you must configure it for encryption For more information refer to the Configuring Encrypted Phone Configuration Files chapter in Cisco Unified Communications Manager Security Guide SIP Dial Rules For Cisco Unified IP Phones running under SIP the administrator uses dial rules to configure SIP phone dial plans These dial plans must be a...

Page 63: ...ne image stored in Flash memory Using this image the phone initializes its software and hardware See the Resolving Startup Problems section on page 9 2 3 Configuring VLAN If the Cisco IP Phone is connected to a Cisco switch the switch next informs the phone of the voice VLAN defined on the switch port The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configura...

Page 64: ...n alternative TFTP server to use instead of the one assigned by DHCP See the Network Configuration Menu section on page 4 7 See the Resolving Startup Problems section on page 9 2 6 Requesting the CTL file The TFTP server stores the certificate trust list CTL file This file contains a list of Cisco Unified Communications Managers and TFTP servers that the phone is authorized to connect to It also c...

Page 65: ...fter obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list If security is implemented the phone makes a TLS connection Otherwise it makes a non secure TCP connection If the phone was manually added to the database Cisco Unified Communications Manager identifies the phone If the phone was not manually...

Page 66: ...Auto Registration and TAPS page 2 14 Adding Phones with Cisco Unified Communications Manager Administration page 2 16 Adding Phones with BAT page 2 16 Table 2 4 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database Table 2 4 Methods for Adding Phones to the Cisco Unified Communications Manager Database Method Requires MAC Address Notes Auto re...

Page 67: ...istration Cisco Unified Communications Manager assigns the next available sequential directory number to the phone Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager Move auto registered phones to new locations and assign them to different device pools without affecting their di...

Page 68: ...o registration refer to Enabling Auto Registration in the Cisco Unified Communications Manager Administration Guide Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled Related Topics Adding Phones with Aut...

Page 69: ...ctory number and other settings and the phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC address Auto registration must be enabled in Cisco Unified Communications Manager Administration System Cisco Communications Manager for TAPS to function Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automat...

Page 70: ...Add New to begin For complete instructions and conceptual information about Cisco Unified Communications Manager refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide Related Topics Adding Phones with Auto Registration page 2 13 Adding Phones with Auto Registration and TAPS page 2 14 Adding Phones with BAT page 2 16 Adding Phone...

Page 71: ...ng a New Phone from SCCP to SIP page 2 17 Converting an In Use Phone from SCCP to SIP page 2 18 Converting an In Use Phone from SIP to SCCP page 2 18 Deploying a Phone in an SCCP and SIP Environment page 2 19 Converting a New Phone from SCCP to SIP A new unused phone is set for SCCP by default To convert this phone to SIP perform these steps Procedure Step 1 Take one of these actions To auto regis...

Page 72: ...g an In Use Phone from SCCP to SIP You can use the Bulk Administration Tool BAT to convert a phone that is in use in your network from SCCP to SIP To access BAT from Cisco Unified Communications Manager Administration choose Bulk Administration Phones Migrate Phones SCCP to SIP For more information refer to the Migrating Phones chapter Bulk Administration Tool Administration Guide Converting an In...

Page 73: ...d Communications Manager Administration choose System Enterprise Parameters 2 Install the phones 3 Change the auto_registration_protocol parameter to SIP 4 Auto register the SIP phones Determining the MAC Address of a Cisco Unified IP Phone Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone You can determine the MAC addr...

Page 74: ...aring to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone 2 20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 75: ...d IP Phones 7906G and 7911G Components page 3 3 Installing the Cisco Unified IP Phone page 3 9 Mounting the Phone to a Wall page 3 15 Verifying the Phone Startup Process page 3 16 Configuring Startup Network Settings page 3 17 Configuring Security on the Cisco Unified IP Phone page 3 17 Note Before you install a Cisco Unified IP phone you must decide how to configure the phone in your network Then...

Page 76: ...cessfully operate as a Cisco Unified IP Phone endpoint in your network your network must meet these requirements Working Voice over IP VoIP Network VoIP configured on your Cisco routers and gateways Cisco Unified Communications Manager Release 3 3 5 or higher installed in your network and configured to handle call processing Note The minimum firmware release that must be installed on the phone is ...

Page 77: ...ut enabling and configuring auto registration refer to Cisco Unified Communications Manager Administration Guide Also see the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 12 You must use Cisco Unified Communications Manager to configure and assign features to the Cisco Unified IP Phones See the Telephony Features Available for the Cisco Unified IP Phone sect...

Page 78: ...device such as a computer to the phone You must use a straight through cable on this port Each port supports 10 100 Mbps half or full duplex connections to external devices The speed and connection type are set through auto negotiation You can use either Category 3 or 5 cabling for 10 Mbps connections but you must use Category 5 for 100 Mbps connections See Figure 3 3 for the connection ports avai...

Page 79: ...tions Manager Administration From the phone users can turn on the Monitor function with the Monitor softkey and turn off this function with the MonOff softkey or by picking up the handset Group Listen Mode In Group Listen mode both the handset and speaker can be active at the same time During a call one user can talk into the handset while other users can listen over the speaker Enabling Group Lis...

Page 80: ...Unified Communications Manager the GListen and GLOff softkeys replace the Monitor and MonOff softkeys on the phone Headset Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the locations...

Page 81: ...echanical and technical performance the audio portion of a headset must sound good to the user and the party on the far end Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones Nevertheless it is ultimately still the customer s responsi...

Page 82: ...ome audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions Move the external device away from the source of the RF or AF signals Route the external device cables away from the source of the RF or AF signals Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device ca...

Page 83: ...ad the Using External Devices with Your Cisco Unified IP Phone section on page 3 8 for safety and performance information To install a Cisco Unified IP Phone perform these steps Procedure Notes Reference 1 Connect the footstand to the back of the phone See Figure 3 1 and Figure 3 2 2 Connect the handset to the Handset port 3 Connect the power supply to the Cisco DC Adapter port DC48V Optional When...

Page 84: ...Each Cisco Unified IP Phone ships with one Ethernet cable in the box See the Network and Access Ports section on page 3 4 for guidelines 5 Cisco Unified IP Phone 7911G only Connect a Category 3 or 5 straight through Ethernet cable from another network device such as a desktop computer to the 10 100 PC port Optional You can connect another network device later if you do not connect one now See the ...

Page 85: ...911G for Cisco Unified Communications Manager 6 0 OL11954 01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3 1 Connecting the Footstand Cisco Unified IP Phone Model 7906G Shown 10 100 SW 154887 ...

Page 86: ...one Installing the Cisco Unified IP Phone 3 12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 Figure 3 2 Connecting the Footstand Cisco Unified IP Phone Model 7911G Shown 10 100 SW 10 100 PC 154389 ...

Page 87: ...OL11954 01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3 3 Cisco Unified IP Phone Model 7906G Cable Connections 1 Network port 10 100 SW 4 AC to DC power supply 2 Handset port 5 AC power cord 3 DC Adapter port DC48V 10 100 SW 2 5 4 1 3 154390 ...

Page 88: ...ns Manager 6 0 OL11954 01 Figure 3 4 Cisco Unified IP Phone Model 7911G Cable Connections Related Topics Before You Begin page 3 2 Mounting the Phone to a Wall page 3 15 Configuring Startup Network Settings page 3 17 1 Network port 10 100 SW 4 DC Adapter port DC48V 2 Access port 10 100 PC 5 AC to DC power supply 3 Handset port 6 AC power cord 3 2 4 6 5 1 91638 ...

Page 89: ...d parts Screwdriver Screws to secure the Cisco Unified IP phone to the wall Before You Begin To ensure that the handset attaches securely to a wall mounted phone remove the handset wall hook from the handset rest rotate the hook 180 degrees and reinsert the hook Turning the hook exposes a lip on which the handset catches when the phone is vertical For an illustrated procedure refer to the Installi...

Page 90: ...ese steps 1 These buttons blink or flash on and off Handset light strip Hold button Applications Menu button 2 The screen displays the Cisco Systems Inc logo screen 3 These messages appear as the phone starts Configuring IP Updating CTL Verifying Load Configuring CM List Registering 4 The main LCD screen displays Current date and time Directory number Softkeys If the phone successfully passes thro...

Page 91: ...t several threats including threats to the identity of the phone and to data These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server and digitally sign files before they are delivered For more information about the security features see the Understanding Security Features for Cisco Unified IP Phones section on ...

Page 92: ... Unified Communications Manager Security Guide for more information To configure an LSC on the phone follow these steps Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured Step 2 From the phone press the Applications Menu button and choose Settings Security Configuration Note You can control access to the Settings Menu by using the Settings Access field i...

Page 93: ...Installed or Not Installed The LSC install update or removal process can take a long time to complete You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu Settings must be unlocked before you can press this softkey When the phone successfully completes the installation procedure it displays Success If the phone displays Failure the authorization st...

Page 94: ...Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone 3 20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 95: ...phone This chapter includes the following topics Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G page 4 1 Overview of Options Configurable from a Phone page 4 6 Network Configuration Menu page 4 7 Device Configuration Menu page 4 15 Security Configuration Menu page 4 38 Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phone includes the fol...

Page 96: ...ge option settings see the Editing the Values of an Option Setting section on page 4 5 You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration Settings page See Cisco Unified Communications Manager Administration Guide for more information Related Topics Unlocking and Locking...

Page 97: ...ee Cisco Unified Communications Manager Administration Guide Procedure Step 1 Press the Applications Menu button Step 2 Choose Settings Step 3 Perform one of these actions to display the desired menu Use the Navigation button to select the desired menu and then press the Select softkey Use the keypad on the phone to enter the number that corresponds to the menu Step 4 To display a submenu repeat S...

Page 98: ...cation an unlocked padlock icon appears on these menus as shown next To unlock or lock options press This action either locks or unlocks the options depending on the previous state Note If a Settings Menu password has been provisioned SIP phones present an Enter password prompt after you enter After you have made your changes you must lock the options Caution Do not press to unlock options and the...

Page 99: ...you pause the cursor automatically advances to allow you to enter the next letter To enter a period for example in an IP address press the period softkey or press on the keypad Press the softkey if you make a mistake This softkey deletes the character to the left of the cursor Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made Note The Cisco Unified...

Page 100: ...ration Menu section on page 4 7 and the or the Device Configuration Menu section on page 4 15 Table 4 1 Network Configuration Menu Settings Category Description Network Configuration Menu Option DHCP settings Dynamic Host Configuration Protocol DHCP automatically assigns IP address to devices when you connect them to the network Cisco Unified IP Phones enable DHCP by default DHCP Enabled DHCP Addr...

Page 101: ...explains how to change them For information about how to access the Network Configuration menu see the Displaying a Configuration Menu section on page 4 2 Before you can change an option on this menu you must unlock options as described in the Unlocking and Locking Options section on page 4 4 The Edit Yes or No softkeys for changing network configuration options appear only if options are unlocked...

Page 102: ...nnot configure Host Name Unique host name that the DHCP server assigned to the phone Display only cannot configure Domain Name Name of the Domain Name System DNS domain in which the phone resides 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the Domain Name option press the Edit softkey and then enter a new domain name 4 Press the Validate softkey and then ...

Page 103: ...option to yes you must enter a non zero value for the TFTP Server 1 option If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone you must unlock the CTL file before you can save changes to the TFTP Server 1 option In this case the phone will delete the CTL file when you save changes to the TFTP Server 1 option For information about the CTL file refer ...

Page 104: ...file see to the CTL File Screen section on page 4 40 1 Unlock the CTL file if necessary 2 Unlock network configuration options 3 Enter an IP address for the TFTP Server 1 option 4 Scroll to the TFTP Server 2 option press the Edit softkey and then enter a new backup TFTP server IP address 5 Press the Validate softkey and then press the Save softkey Default Router 1 Default Router 2 Default Router 3...

Page 105: ...Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member If the phone has not received an auxiliary VLAN this option indicates the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are configured this option is blank The phone obtains its Operational VLAN ID via Cisco Discovery Protocol CDP from the switch to which the phone i...

Page 106: ...eases the IP address assigned by DHCP 1 Unlock network configuration options 2 Scroll to the DHCP Address Released option and press the Yes softkey to release the IP address assigned by DHCP or press the No softkey if you do not want to release this IP address 3 Press the Save softkey Alternate TFTP Indicates whether the phone is using an alternative TFTP server 1 Unlock network configuration opti...

Page 107: ...00 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the PC Port Configuration option to the same setting applies to 7911G only 1 Unlock network configuration options 2 Scroll to the SW Port Configuration option and then press the...

Page 108: ...as the phone or configure both to auto negotiate If you change the setting of this option you must change the SW Port Configuration option to the same setting 1 Unlock network configuration options 2 Scroll to the PC Port Configuration option and then press the Edit softkey 3 Scroll to the setting that you want and then press the Select softkey 4 Press the Save softkey PC VLAN applies to 7911G onl...

Page 109: ...y page 4 21 HTTP Configuration Menu page 4 22 Locale Configuration Menu page 4 24 UI Configuration Menu page 4 25 Media Configuration Menu page 4 28 NTP Configuration Menu SIP Phones Only page 4 29 Ethernet Configuration Menu page 4 31 Security Configuration Menu page 4 32 Security Configuration Menu page 4 32 QoS Configuration Menu page 4 33 Network Configuration page 4 34 For instructions about ...

Page 110: ...Cisco Unified Communications Manager server IP address or name and one of the states shown in Table 4 3 An option may also display one of more of the designations or icons shown in Table 4 4 Table 4 3 Cisco Unified Communications Manager Server States State Description Active Cisco Unified Communications Manager server from which the phone is currently receiving call processing services Standby Ci...

Page 111: ...onfigure an SRST router address in the Cisco Unified Communications Manager Administration SRST Reference Configuration page choose System SRST You configure an SRST reference in the Device Pool Configuration page choose System Device Pool TFTP Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file and that it registered with th...

Page 112: ...o use when a call is initiated Display only cannot configure Out of Band DTMF Displays the configuration of the out of band signaling for tone detection on the IP side of a gateway The Cisco Unified IP Phone SIP supports out of band signaling using the AVT tone method Valid values are none avt and avt_always Display only cannot configure Register with Proxy Displays if the phone must register with...

Page 113: ...not configure Backup Proxy Port Displays the port number of the backup proxy server or gateway Display only cannot configure Emergency Proxy Displays the IP address of the emergency proxy server or gateway Display only cannot configure Emergency Proxy Port Displays the port number of the emergency proxy server or gateway Display only cannot configure Outbound Proxy Displays the IP address of the o...

Page 114: ...ion to modify Short Name Displays the short name configured for the line Use Cisco Unified Communications Manager Administration to modify Authentication Name Displays the name used by the phone for authentication if a registration is challenged by the proxy server during initialization Use Cisco Unified Communications Manager Administration to modify Authentication Password Displays the password ...

Page 115: ...s if the line is part of a shared line Yes or not No Display only cannot configure Table 4 6 Line Settings Menu Options continued Option Description To Change Table 4 7 Call Preferences Menu Options Option Description To Change Caller ID Blocking Indicates whether caller ID blocking is enabled Yes or disabled No for the phone From Cisco Unified Communications Manager Administration choose Device D...

Page 116: ...Settings SIP Profile Shutter Msg Waiting Indicates whether shutter message waiting is enabled Yes or disabled No for the phone From Cisco Unified Communications Manager Administration choose Device Device Settings SIP Profile Call Logs BLF Enabled Indicates whether BLF for call logs is enabled Yes or disabled No for the phone Use Cisco Unified Communications Manager Administration to modify Auto A...

Page 117: ...ation Messages URL URL of the server from which the phone obtains message services From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Information URL URL of the help text that appears on the phone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Authentication URL URL that the phone uses to validate reque...

Page 118: ...on choose Device Phone Phone Configuration Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified in the Idle URL option is activated From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Table 4 8 HTTP Configuration Menu Options continued Option Description To Change Table 4 9 Locale Configur...

Page 119: ...The network locale identifies a set of detailed information that supports the phone in a specific location including definitions of the tones and cadences used by the phone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Network Locale Version Version of the network locale loaded on the phone Display only cannot configure NTP Configuration SIP phone...

Page 120: ...een to an incoming call or a reverting hold call Settings include Lower Focus priority given to incoming calls Higher Focus priority given to reverting calls Even Focus priority given to the first call Use Cisco Unified Communications Manager to modify options See also Hold Reversion Auto Call Select Indicates whether the phone automatically shifts the call focus to an incoming call on the same li...

Page 121: ...ion page in Cisco Unified Communications Manager Administration Wideband Handset UI Control Indicates whether the user can configure the Wideband Handset option in the phone user interface Values Enabled The user can configure the Wideband Handset option in the Audio Preferences menu on the phone choose User Preferences Audio Preferences Wideband Handset Disabled The value of the Wideband Handset ...

Page 122: ...stration choose Device Phone Phone Configuration Wideband Handset Indicates whether wideband is enabled or disabled for the handset Default Use Phone Default on Cisco Unified Communications Manager Administration This default means that the phone will be enabled for a wideband handset only if the phone was shipped with a wideband handset If Wideband Handset UI Control is enabled you or the user ca...

Page 123: ...dec to Cisco Unified Communications Manager If enabled default and if each endpoint in the attempted call supports G 722 in its capabilities set Cisco Unified Communications Manager will choose G 722 for the call Note When a phone is registered with a Cisco Unified Communications Manager that does not support this setting the default is Disabled Use Cisco Unified Communications Manager Administrat...

Page 124: ...rver Use Cisco Unified Communications Manager Administration to modify NTP Server 2 The IP address of the secondary or backup NTP server Use Cisco Unified Communications Manager Administration to modify NTP Mode 1 The primary server mode Supported modes are Directed Broadcast and Unicast Use Cisco Unified Communications Manager Administration to modify NTP Mode 2 The secondary server mode Supporte...

Page 125: ...n the access port These applications include monitoring and recording applications common in call center environments and network packet capture tools that are used for diagnostic purposes From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Forwarding Delay applies to 7911G only Indicates whether the internal switch begins forwarding packets between the...

Page 126: ...e 4 38 Table 4 14 describes the Security Configuration menu options Table 4 14 Security Configuration Menu Options Option Description To Change PC Port Disabled applies to 7911G only Indicates whether the access port on the phone is enabled No or disabled Yes From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration GARP Enabled Indicates whether the phone le...

Page 127: ... an application that requires monitoring of the phone s traffic is running on the PC These applications include monitoring and recording applications and network monitoring software From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone From Cisco Unified Communicat...

Page 128: ...t you access from the main menu For information about the options on that menu see the Network Configuration Menu section on page 4 7 Table 4 15 QoS Configuration Menu Options Option Description To Change DSCP For Call Control DSCP IP classification for call control signaling From Cisco Unified Communications Manager Administration choose System Enterprise Parameters DSCP For Configuration DSCP IP...

Page 129: ...esignated server for the firmware upgrade Note The Load Server option allows you to specify an alternate TFTP server for phone upgrades only The phone continues to use TFTP Server 1 or TFTP Server 2 to obtain configuration files The Load Server option does not provide management of the process and of the files such as file transfer compression or deletion From Cisco Unified Communications Manager ...

Page 130: ...tiation QoS management and 802 1x security Enable CDP on the switch port when the phone is connected to a Cisco switch Note When CDP is disabled in Cisco Unified Communications Manager a warning is presented indicating that CDP should be disabled on the switch port only if the phone is connected to a non Cisco switch The current PC and switch port CDP values are shown on the Settings menu Use Cisc...

Page 131: ...eployment scenarios over bandwidth limited WAN links When enabled it allows the phone to discover like phones on the subnet that are requesting the files that make up the firmware image and to automatically assemble transfer hierarchies on a per file basis The individual files making up the firmware image are retrieved from the TFTP server by only the root phone in the hierarchy and are then rapid...

Page 132: ...ese log messages help in debugging the peer to peer image distribution feature Note The remote logging setting does not affect the sharing log messages sent to the phone log Use Cisco Unified Communications Manager Administration Device Phone Phone Configuration CDP PC Port applies to 7911G only Indicates whether CDP is enabled on the PC port default is enabled Enable CDP on the PC port when Cisco...

Page 133: ...rity features is installed on the phone Yes or is not installed on the phone No For information about how to manage the MIC for your phone refer to the Using the Certificate Authority Proxy Function chapter in Cisco Unified Communications Manager Security Guide LSC Indicates whether a locally significant certificate used for the security features is installed on the phone Yes or is not installed o...

Page 134: ...access to the Trust List menu For more information see the Trust List Menu section on page 4 42 CAPF Server Displays the IP address and the port of the CAPF that the phone uses For more information about this server refer to the Using the Certificate Authority Proxy Function section in Cisco Unified Communications Manager Security Guide 802 1X Authentication Allows you to enable 802 1X authenticat...

Page 135: ...tions Manager Security Guide CAPF Server IP address of the CAPF server used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about this server refer to the Using the Certificate Authority Proxy Function section in Cisco Unified Communications Manager Security Guide CallManager TFPT Server IP address of a Cisco Unified Communications M...

Page 136: ...on Step 3 Press the Unlock softkey to unlock the CTL file After you change and save the TFTP Server 1 or the TFTP Server 2 option the CTL file will be locked automatically Note When you press the Unlock softkey it changes to Lock If you decide not to change the TFTP Server 1 or TFTP Server 2 option press the Lock softkey to lock the CTL file Trust List Menu The Trust List menu displays information...

Page 137: ... about these settings refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide CallManager TFPT Server IP address of Cisco Unified Communications Manager and TFTP servers used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about these settings refer to the Configuring the Cisco CTL...

Page 138: ...thentication using the following menu options described in the following rows Device ID Shared Secret Realm Choose Settings Security Configuration 802 1X Authentication EAP MD5 Device ID A derivative of the phone model number and unique MAC address displayed in this format CP model SEP MAC Display only Cannot configure Shared Secret Choose a password to use on the phone and on the authentication s...

Page 139: ... authentication status Displays one of the following states Disabled 802 1X is disabled and transaction was not attempted Disconnected Physical link is down or disconnected Connecting Trying to discover or acquire the authenticator Acquired Authenticator acquired awaiting authentication to begin Authenticating Authentication in progress Authenticated Authentication successful or implicit authentic...

Page 140: ...Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu 4 46 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 141: ...ocedures Cisco Unified Communications Manager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users For information about setting up phones in non English environments see Appendix C Supporting International Users This chapter includes...

Page 142: ...ted telephony features many of which you can configure using Cisco Unified Communications Manager Administration The Configuration Reference column lists Cisco Unified Communications Manager documentation that contains configuration procedures and related information For more information about using most of these features on the phone refer to the Cisco Unified IP Phones 7906G and 7911G Guide Note...

Page 143: ...d IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Audible Message Waiting Indicator A stutter tone from the handset headset or speakerphone indicates that a user has one or more new voice messages on a line Note The stutter tone is line specific You hear it only when using the line with the waiting messages For more information refer...

Page 144: ...ified Communications Manager Features and Services Guide Barge and Privacy chapter Block external to external transfer Prevents users from transferring an external call to another external number For more information refer to the Cisco Unified Communications Manager Features and Services Guide External Call Transfer Restrictions chapter Call display restrictions Determines the information that wil...

Page 145: ...e works whether the CFA target phone number is internal or external For more information refer to Cisco Unified Communications Manager New and Changed Information Guide Release 6 0 Cisco Unified Communications Manager System Guide section Cisco Unified IP Phones chapter Call park Places the call on hold so that anyone connected to the Cisco Unified Communications Manager system can retrieve the ca...

Page 146: ...d an active call The user might hear an intermittent tone beep tone during a call when it is being recorded Note The intercom feature is disabled when a call is being monitored or recorded For more information refer to the Cisco Unified Communications Manager Features and Services Guide Monitoring and Record ing chapter Call waiting Receives a second incoming call on the same line without disconne...

Page 147: ...when a called party becomes available For more information refer to the Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Cisco Call Back chapter Client matter codes CMC SCCP phones only Enables a user to specify that a call relates to a specific client matter For more information refer to the Cisco Un...

Page 148: ...r The Service parameter AdvanceAdhocConference disabled by default in Cisco Unified Communications Manager Administration allows you to enable these features For complete information see the Cisco Unified Communications Manager System Guide Conference Bridges chapter Note Be sure to inform your users whether these features are activated Configurable call forward display Allows you to specify infor...

Page 149: ...mation refer to Cisco Unified Communications Manager Features and Services Guide Call Park and Directed Call Park chapter Modifying Phone Button Templates page 5 24 Direct transfer Joins two established calls calls that are on hold or in connected state into one call and drops the feature initiator from the call Does not initiate a consultation call and does not put the active call on hold For mor...

Page 150: ... administration Do Not Disturb This checkbox allows you to enable DND on a per phone basis Use Cisco Unified Communications Manager Administration Device Phone Phone Configuration DND Incoming Call Alert Choose the type of alert to play on a phone for incoming calls when DND is active This parameter is located on both the Common Phone Profile page and the Phone configuration page Phone page value ...

Page 151: ...r to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Personal Address Book entries See Services in this table For more information refer to the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Services Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Services chapter Forced auth...

Page 152: ...Hold in this table for information See also Hold Reversion in this table Hold Reversion Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user Reverting calls are distinguished from incoming calls by a single ring or beep depending on the new call indicator setting for the line This notification repeats at intervals i...

Page 153: ...tanding Route Plans chapter Immediate Divert Allows a user to transfer a ringing connected or held call directly to a voice messaging system When a call is diverted the line becomes available to make or receive new calls For more information refer to the Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guid...

Page 154: ... the incoming calls When the first directory number in the hunt group is busy the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone For more information refer to Cisco Unified Communications Manager Administration Guide Hunt Group Configuration chapter Cisco Unified Communications Manager System Guide Understanding Rout...

Page 155: ...rs to join in a conference For more information refer to the Cisco Unified Communications Manager Administration Guide Meet Me Number Pattern Configuration chapter Message waiting Indicates that one or more voice messages are waiting for a user For more information refer to the Cisco Unified Communications Manager Administration Guide Message Waiting Configuration chapter Cisco Unified Communicati...

Page 156: ...use of the call forward alternate party CFAP feature for forwarding a precedence call For more information refer to the Cisco Unified Communications Manager Features and Services Guide Multilevel Precedence and Preemption chapter Music on hold Plays music while callers are on hold For more information refer to the Cisco Unified Communications Manager Administration Guide Music On Hold Audio Source...

Page 157: ...ne number that the Cisco Unified IP Phone dials as soon as the handset goes off hook This can be useful for phones that are designated for calling emergency or hotline numbers Refer to the SIP Dial Rules Configuration chapter in the Cisco Unified Communications Manager System Guide Release 6 0 for instructions on how to configure PLAR Privacy Prevents users who share a line from adding themselves ...

Page 158: ...Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Quality Report Tool chapter Redial Redials the last number dialed on the Cisco Unified IP Phone Requires no configuration Ring setting Identifies ring type used for a line when a phone has another active call For more information refer to the Cisco Unif...

Page 159: ...curity Features section For additional information refer to these Cisco Unified Communications Manager System Guide Conference Bridges chapter Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Cisco Unified Communications Manager Security Guide Services Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communic...

Page 160: ... call is being monitored or recorded For more information refer to the Cisco Unified Communications Manager Features and Services Guide Monitoring and Record ing chapter Speed dial Dials a specified number that has been previously stored For more information refer to the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communicati...

Page 161: ...stem Enables callers to leave voice messages if calls are unanswered For more information refer to the Cisco Unified Communications Manager Administration Guide Cisco Voice Mail Port Configuration chapter Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Fea...

Page 162: ...sco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Cisco Unified Communications Manager System Guide Understanding Video Telephony chapter Video support 7911G only Enable video support on the phone For more information refer to Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Cisco Unified Communications ...

Page 163: ...figuration completes users can use the Corporate Directory service on your Cisco Unified IP Phone to look up users in the corporate directory Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that int...

Page 164: ...ified Communications Manager Administration then locate and click Cisco Unified IP Phone Address Book Synchronizer Modifying Phone Button Templates Phone button templates let you assign features to phone buttons On the Cisco Unified IP Phones 7906G and 7911G only the Privacy feature Private softkey can be configured on the template Ideally you modify templates before registering phones on the netw...

Page 165: ...ogrammable buttons and limits the feature set to the most commonly used ones This template reduces the number of softkeys displayed on the phone at one time eliminating the need for users to press the more softkey For more information see Modifying Phone Button Templates page 5 24 To configure softkey templates select Device Device Settings Softkey Template from Cisco Unified Communications Manage...

Page 166: ...cess to the Cisco Unified Communications Manager IP Phone Options web based application from which they can select and subscribe to configured services See the How Users Subscribe to Services and Configure Phone Features section on page A 3 for a summary of the information that you must provide to end users Adding Users to Cisco Unified Communications Manager Adding users to Cisco Unified Communic...

Page 167: ...add users in batches use the Bulk Administration Tool BAT This method also enables you to set an identical default password for all users Refer to Bulk Administration Tool User Guide for Cisco Unified Communications Manager for details Refer to Cisco Unified Communications Manager Bulk Administration User Guide for details Managing the User Options Web Pages From the User Options web page users ca...

Page 168: ... the User Options web pages by using enterprise parameter settings in Cisco Unified Communications Manager Administration Note The settings apply to all User Options web pages at your site To change the options that appear on the User Options web pages follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose System Enterprise Parameters The Enterprise Par...

Page 169: ...om the User Options web page users can customize and control several phone features and settings For detailed information about the User Options web pages refer to Customizing Your Cisco Unified IP Phone on the Web All options on the User Options web pages appear by default However you can disable options by making appropriate enterprise parameter settings using Cisco Unified Communications Manage...

Page 170: ... Configuring Features Templates Services and Users Specifying Options that Appear on the User Options Web Pages 5 30 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 171: ...n Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones phone backgrounds to the TFTP directory You can modify files and or add customized files to the TFTP directory in Cisco Communications Platform Administration from the TFTP Server File Upload page Refer to the Cisco Unified Communications Platform Adminis...

Page 172: ...r For more information see the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide Release 6 0 and the Software Upgrades chapter in the Cisco Unified Communications Platform Administration Guide The following sections describe how you can customize the phone rings that are available at your site by creating PCM files and editing the Ringlist xml file Ringlist xml File Forma...

Page 173: ... the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone FileName specifies the name of the PCM file for the custom ring to associate with DisplayName Note The DisplayName and FileName fields must not exceed 25 characters This example shows a Ringlist xml file that defines two phone ring types CiscoIPPhoneRinglist Ring DisplayName Analog Synth 1 DisplayName Fi...

Page 174: ...e format guidelines that are listed in the PCM File Requirements for Custom Ring Types section on page 6 3 Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster For more information see the Software Upgrades chapter in the Cisco Unified Communications Platform Administration Guide Step 3 Use an text editor to edit th...

Page 175: ...e available at your site by creating your own PNG files and editing the List xml file List xml File Format Requirements page 6 5 PNG File Requirements for Custom Background Images page 6 6 Configuring a Custom Background Image page 6 7 List xml File Format Requirements The List xml file defines an XML object that contains a list of background images The List xml file is stored in the following sub...

Page 176: ...ktops 95x34x1 TN Ocean png URL TFTP Desktops 95x34x1 Ocean png CiscoIPPhoneImageList The Cisco Unified IP Phone firmware includes a default background image This image is not defined in the List xml file The default image is always the first image that appears in the Background Images menu on the phone PNG File Requirements for Custom Background Images Each background image requires two PNG files ...

Page 177: ...ines that are listed in the PNG File Requirements for Custom Background Images section on page 6 6 Step 2 Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Unified Communications Manager Desktops 95x34x1 Note The file name and subdirectory parameters are case sensitive Be sure to use the forward slash when you specify the subdirectory path To ...

Page 178: ...ed in the Advanced Service Parameters Configuring Wideband Codec If Cisco Unified Communications Manager has been configured to use G 722 G 722 is enabled by default for the Cisco Unified IP Phone 7970 Series and if the far endpoint supports G 722 the call connects using the G 722 codec in place of G 711 The user may notice greater audio sensitivity during the call Greater sensitivity means improv...

Page 179: ...orts G 722 in its capabilities set Cisco Unified Communications Manager will choose that codec for the call Advertise G 722 Codec Choose Cisco Unified Communications Manager Device Phone The default value of this product specific parameter is to use the value specified in the enterprise parameter If you want to override this on a per phone basis choose Enabled or Disabled in the Advertise G 722 Co...

Page 180: ...Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec 6 10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 181: ...ion Screen page 7 2 Status menu Provides access to screens that display the status messages network statistics and firmware versions For more information see the Status Menu page 7 3 You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related information remotely through th...

Page 182: ...e Display only Cannot configure MAC Address MAC address of the phone Display only Cannot configure Load File Identifier of the factory installed load running on the phone Display only Cannot configure Boot Load ID Identifier of the factory installed load running on the phone Display only Cannot configure Serial Number Serial number of the phone Display only Cannot configure CTL Displays the MD5 ha...

Page 183: ...stalled on the phone No For information about how to manage the MIC for a phone refer to the Using the Certificate Authority Proxy Function section in Cisco Unified Communications Manager Security Guide LSC Indicates whether a locally significant certificate used for the security features is installed on the phone Yes or is not installed on the phone No For information about how to manage the LSC ...

Page 184: ...creen follow these steps Procedure Step 1 Press the Applications Menu button Step 2 Select Settings Step 3 Status Table 7 2 Model Information Item Description Status Messages Displays the Status Messages screen which shows a log of important system messages For more information see the Status Messages Screen section on page 7 4 Network Statistics Displays the Network Statistics screen which shows ...

Page 185: ...ration file was not found on the TFTP Server The configuration file for a phone is created when the phone is added to the Cisco Unified Communications Manager database If the phone has not been added to the Cisco Unified Communications Manager database the TFTP server generates a CFG File Not Found response Phone is not registered with Cisco Unified Communications Manager You must manually add the...

Page 186: ... only For more information about the CTL file refer to Cisco Unified Communications Manager Security Guide CTL update failed The phone could not update its certificate trust list CTL file Problem with the CTL file on the TFTP server For more information refer to Cisco Unified Communications Manager Security Guide DHCP timeout DHCP server did not respond Network is busy The errors should resolve th...

Page 187: ... busy The errors should resolve themselves when the network load reduces No network connectivity between the DNS server and the phone Verify the network connections DNS server is down Check configuration of DNS server DNS unknown host DNS could not resolve the name of the TFTP server or Cisco Unified Communication s Manager Verify that the host names of the TFTP server or Cisco Unified Communicati...

Page 188: ... subdirectory with same name as network locale g3 tones xml Located in subdirectory with same name as user locale glyphs xml SCCP dictionary xml kate xml Failed The phone attempted an 802 1X transaction but authentication failed Authentication typically fails for of one of the following reasons No shared secret is configured in the phone or authentication server The shared secret configured in the...

Page 189: ...nd update the CTL file making sure that the proper TFTP servers are included in this file File not found The phone cannot locate on the TFTP server the phone load file that is specified in the phone configuration file Make sure that the phone load file is on the TFTP server and that the entry in the configuration file is correct IP address released The phone has been configured to release its IP a...

Page 190: ...Manager choose Device Phone Re enter the load displayed on the phone See the Firmware Versions Screen section on page 7 15 to verify the phone setting Load Server is invalid Indicates an invalid TFTP server IP address or name in the Load Server option The Load Server setting is not valid The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for u...

Page 191: ...on for details If you are using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration Programming Error The phone failed during programming Attempt to resolve this error by power cycling the phone If the problem persists contact Cisco technical support for additional assistance Successful MD5 The phone attempted an 802 1X transaction and authentication achieved The...

Page 192: ... static IP address the phone may be configured with the wrong TFTP server address In this case enter the correct TFTP server address in the Network Configuration menu on the phone If the TFTP server address is correct there may be a problem with the CTL file In this case run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file TFTP timeout TFTP ...

Page 193: ...to 0 press the Clear softkey Table 7 4 provides a list of Network Statistics items and a description of each Version error The name of the phone load file is incorrect Make sure that the phone load file has the correct name XmlDefault cnf xml or cnf xml corresponding to the phone device name Name of the configuration file None This is an informational message indicating the name of the configurati...

Page 194: ... Rej Load Rejected HC CM ICMP Unreach Phone Abort Cause of the last reset of the phone Elapsed Time Amount of time that has elapsed since the phone connected to Cisco Unified Communications Manager Port 1 Link state and connection of the Network port Port 2 applies to 7911G only Link state and connection of the PC port for example Auto 100 Mb Full Duplex means that the PC port is in a link up stat...

Page 195: ...utton Step 2 Select Settings Status Step 3 Select Firmware Versions To exit the Firmware Version screen press the Exit softkey Table 7 5 provides a list of Firmware Version items and a description of each Table 7 5 Firmware Version Information Item Description Load File Load file running on the phone App Load ID Identifies the JAR file running on the phone JVM Load ID Identifies the Java Virtual M...

Page 196: ...This web page contains additional RTCP statistics that are not available on the phone For more information about remote monitoring see the Streaming Statistics section on page 8 15 A single call can have multiple voice streams but data is captured for only the last voice stream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though...

Page 197: ...e number of RTP voice packets received since the call began because the call might have been placed on hold TxType Type of voice stream transmitted RTP streaming audio from codec G 729 G 728 iLBC G 711 u law G 711 A law or Lin16k TxSize Size of voice packets in milliseconds in the transmitting voice stream TxCnt Number of RTP voice packets transmitted since voice stream was opened Note This number...

Page 198: ...g quality LQK that rates from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 9 25 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed...

Page 199: ...Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the ...

Page 200: ...Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu 7 20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 201: ...tain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phones 7906G and...

Page 202: ...e phone in Cisco Unified Communications Manager by choosing Device Phone Phones registered with Cisco Unified Communications Manager display the IP address at the top of the Phone Configuration web page On the phone press the Applications Menu button choose Network Configuration and then scroll to the IP Address option Step 2 Open a web browser and enter the following URL where IP_address is the I...

Page 203: ...on see the Network Statistics section on page 8 11 Device Logs Includes the following hyperlinks which provide information that you can use for troubleshooting Console Logs Includes hyperlinks to individual log files For more information see the Device Logs section on page 8 14 Core Dumps Includes hyperlinks to individual dump files Status Messages Displays up to the 10 most recent status messages...

Page 204: ... phones Step 3 Click the device name to open the Phone Configuration window for the device Step 4 From the Web Access drop down list box choose Disabled Step 5 Click Update Note Some features such as Cisco Quality Report Tool do not function properly without access to the phone web pages Disabling web access also affects any serviceability application that relies on web access such as CiscoWorks T...

Page 205: ...firmware running on the phone Hardware Revision Revision value of the phone hardware Serial Number Serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on any line for this phone UDI Displays the following Cisco Unique Device Identifier UDI information about the phone Device Type Indicates hardware type For example phone di...

Page 206: ...ssing the Web Page for a Phone section on page 8 2 and then click the Network Configuration hyperlink Time Zone Timezone obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs 1 The Version Identifier field might display blank if using an olde...

Page 207: ... by the phone TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used by the phone Default Router 1 5 Default router used by the phone Default Router 1 and optional backup routers Default Router 2 5 DNS Server 1 5 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 5 used by the phone Operational VLAN ID Auxiliary Virtual Local Area Network...

Page 208: ... Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco Unified Communications Manager server An option may also include the Survivable Remote Site Telephony SRST designation which indicates an SRST router capable of providing Cisco Unified Communications Manager functionality with a limited featur...

Page 209: ...hone displays when the phone has not been used for the time specified by Idle URL Time and no menu is open Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated Proxy Server URL URL of proxy server which makes HTTP requests to non local host addresses on behalf of the phone HTTP client and provides responses f...

Page 210: ...umeric keyboard text information Network Locale Network locale associated with the phone user Identifies a set of detailed information to support the phone in a specific location including definitions of the tones and cadences used by the phone User Locale Version Version of the user locale loaded on the phone Network Locale Version Version of the network locale loaded on the phone PC Port Disable...

Page 211: ...ge 8 2 and then click the Ethernet Information the Access and or the Network hyperlink Voice VLAN Enabled applies to 7911G only Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN Auto Line Select Enabled Indicates whether the phone shifts the call focus to incoming calls on all lines DSCP for Call Control DSCP IP classification for call control signaling D...

Page 212: ...one Rx broadcast Total number of broadcast packets received by the phone Rx multicast Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no DMA descriptor Table 8 4 Access Area and Network Area Items Item Description Rx totalPkt Total number of packets received by the phone Rx...

Page 213: ... Total number of packets received including bad packets that are between 128 and 255 bytes in size Rx size256to511 Total number of packets received including bad packets that are between 256 and 511 bytes in size Rx size512to1023 Total number of packets received including bad packets that are between 512 and 1023 bytes in size Rx size1024to1518 Total number of packets received including bad packet...

Page 214: ...hone Table 7 3 on page 7 5 describes the status messages that can appear To display the Status Messages access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Status Messages hyperlink Debug Display area Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting Tx excessLength To...

Page 215: ...treaming Statistics areas Table 8 5 Streaming Statistics Area Items Item Description Remote Address IP address and UDP port of the destination of the stream Local Address IP address and UPD port of the phone Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested that the phone start transmitting packets Stream Status Indication of whether streaming is active ...

Page 216: ...RTP data packets received by the phone since starting receiving data on this connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode Rcvr Octets Total number of payload octets received in RTP data packets by the device since starting reception on the connection Includes packets received from differe...

Page 217: ...of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream Latency1 Estimate of...

Page 218: ...the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss G 711 gives 4 5 G 729 A AB gives 3 7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cmltve Conceal Ratio Total number of concealment frames divided by t...

Page 219: ...hone Remotely Streaming Statistics Related Topics Configuring Settings on the Cisco Unified IP Phone chapter Configuring Features Templates Services and Users chapter Call Statistics Screen page 7 16 Monitoring the Voice Quality of Calls page 9 25 1 When the RTP Control Protocol is disabled no data generates for this field so it displays as 0 ...

Page 220: ...Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics 8 20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 221: ...atus Information For Troubleshooting tech note That document is available to registered Cisco com users at this URL http www cisco com warp customer 788 AVVID telecaster_trouble html This chapter includes these topics Resolving Startup Problems page 9 2 Cisco Unified IP Phone Resets Unexpectedly page 9 9 Troubleshooting Cisco Unified IP Phone Security page 9 12 General Troubleshooting Tips page 9 ...

Page 222: ...etwork port the phone should go through its normal startup process and the LCD screen should display information If the phone does not go through the startup process the cause may be faulty cables bad connections network outages lack of power and so on Or the phone may not be functional To determine whether the phone is functional follow these suggestions to systematically eliminate these other po...

Page 223: ... at least five minutes contact a Cisco technical support representative for additional assistance Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager If the phone proceeds past the first stage of the startup process LED buttons flashing on and off but continues to cycle through the messages displaying on the LCD screen the phone is not starting up properl...

Page 224: ...added to the server or if auto registration is enabled Review the information and procedures in the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 12 to ensure that the phone has been added to the Cisco Unified Communications Manager database To verify that the phone is in the Cisco Unified Communications Manager database choose Device Find from Cisco Unified ...

Page 225: ... section on page 4 7 for instructions Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the phone If you are using DHCP the DHCP server should provide these values If you have assigned a static IP address to the phone you must enter these values manually On the Cisco Unified IP Phone press the Applications Menu button then select Settings Network Confi...

Page 226: ...nfiguration Communications Manager 1 5 The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified Communications Manager group If none of these options contain IP addresses or show Active or Standby the phone is not properly registered with Cisco Unified Communications Manager See the Registering ...

Page 227: ...or start a service Step 4 If a service has stopped click the Start button The Service Status symbol changes from a square to an arrow Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve the configuration file may be corrupted To create a new configuration file follow these steps Procedure Step 1 From Cisco...

Page 228: ...ed to the phone in the Cisco Unified Communications Manager database but there is no button on the phone with which calls can be answered These directory numbers should be removed from the phone and deleted if necessary Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been ...

Page 229: ...0 Checking Static IP Address Settings page 9 10 Verifying Voice VLAN Configuration page 9 10 Verifying that the Phones Have Not Been Intentionally Reset page 9 11 Eliminating DNS or Other Connectivity Errors page 9 11 Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up For example check if the particular port or switch to which t...

Page 230: ...hones send messages with request type 151 to renew their DHCP address leases If the DHCP server expects messages with request type 150 the lease will be denied forcing the phone to restart and request a new IP address from the DHCP server Checking Static IP Address Settings If the phone has been assigned a static IP address verify that you have entered the correct settings See the Network Configur...

Page 231: ...Communications Manager administration Reset Restart Phone closed due to receiving a Reset Restart from Cisco Unified Communications Manager administration Eliminating DNS or Other Connectivity Errors If the phone continues to reset follow these steps to eliminate DNS or other connectivity errors Procedure Step 1 Use the Erase softkey to reset phone settings to their default values See the Resettin...

Page 232: ...m Cisco Unified Communications Manager choose Device Phone and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone For information about determining a MAC address see the Determining the MAC Address of a Cisco Unified IP Phone section on page 2 19 Step 6 Power cycle the phone Checking Power Connection SIP Phones Only In most cases a phone will restart if it powers ...

Page 233: ...d CTL file does not exist in the CTL file on the phone Phone cannot authenticate any of the configuration files other than the CTL file Invalid TFTP record Phone reports TFTP authorization failure The TFTP address for the phone does not exist in the CTL file If you created a new CTL file with a new TFTP record the existing CTL file on the phone may not contain a record for the new TFTP server Phon...

Page 234: ...on page 1 23 for more information 2 Confirm that the shared secret is configured on the phone see the 802 1X Authentication and Status section on page 4 43 for more information If the shared secret is configured verify that you have the same shared secret entered on the authentication server If the shared secret is not configured enter it and ensure that it matches the one on the authentication se...

Page 235: ...dress These errors typically indicate that the phone completed a factory reset see the Performing a Factory Reset section on page 9 23 while 802 1X was enabled A factory reset deletes the shared secret which is required for 802 1X authentication and network access To resolve this issue you have two options Temporarily disable 802 1X on the switch Temporarily move the phone to a network environment...

Page 236: ...ch IP phone should directly connect to a switch port If you connect IP phones together in a line daisy chaining a problem with one phone can affect all subsequent phones in the line Also all phones on the line share bandwidth Poor quality when calling digital cell phones using the G 729 protocol In Cisco Unified Communications Manager you can configure the network to use the G 729 protocol the def...

Page 237: ... the cable from the phone before plugging it into a computer This delay gives the switch enough time to recognize that there is no longer a phone on the line and to stop providing power to the cable Changing the telephone configuration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the networ...

Page 238: ...keypad input if you press the keys too quickly some of them might not be recognized Loopback condition A loopback condition can occur when the following conditions are met The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half 10 BaseT half duplex The phone receives power from an external power supply The phone is powered down the power supply is disconne...

Page 239: ...cess the log messages stored on the remote logging machine to help debug the peer to peer image distribution feature Note These log messages are different than the log messages sent to the phone log Cisco VT Advantage Unified Video Advantage CVTA If you are having problems getting CVTA to work make sure that the PC Port is enabled and that CDP is enabled on the PC port See the Network Configuratio...

Page 240: ... Cisco Unified Communications Manager and shows a Configuring IP or Registering message Verify the following 1 The Ethernet cable is attached 2 The CCM service is running on the Cisco Unified Communications Manager server 3 Both phones are registered to the same Cisco Unified Communications Manager 4 Audio server debug and capture logs are enabled for both phones If needed enable Java debug Table ...

Page 241: ... are in the iLBC device pool The iLBC device pool is configured with the iLBC region The iLBC region is configured with the iLBC codec 2 Capture a sniffer trace between the phone and Cisco Unified Communications Manager and verify that SCCP messages OpenReceiveChannel and StationMediaTransmit messages have media payload type value equal to 86 If so the problem is with the phone otherwise the probl...

Page 242: ...d IP Phone Performing a Basic Reset page 9 22 Performing a Factory Reset page 9 23 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings Table 9 3 describes the ways to perform a basic reset You can reset a phone with any of these op...

Page 243: ...n changes that you have made but that the phone has not written to its Flash memory to previously saved settings then restarts the phone Erase softkey From the Settings menu unlock phone options see the Unlocking and Locking Options section on page 4 4 Then press the Erase softkey Resets user and network configuration settings to their default values deletes the CTL file from the phone and restart...

Page 244: ... the phone and then plug it back in The phone begins its power up cycle Step 2 While the phone is powering up and before the Applications Menu button flashes on and off press and hold Continue to hold until the message LED on the handset flashes on and off in sequence in red Step 3 Release and press 123456789 0 You can press a key twice in a row but if you press the keys out of sequence the factor...

Page 245: ...ne For more information about using QRT refer to Cisco Unified Communications Manager Serviceability Administration Guide and Cisco Unified Communications Manager Serviceability System Guide Monitoring the Voice Quality of Calls To measure the voice quality of calls that are sent and received within the network Cisco Unified IP Phones use these statistical metrics that are based on concealment eve...

Page 246: ...sational quality scores MOS CQ such as G 107 include impairment factors such as delay that degrade the natural flow of conversation You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen see the Call Statistics Screen section on page 7 16 or remotely by using Streaming Statistics see the Monitoring the Cisco Unified IP Phone Remotely chapter Using ...

Page 247: ...g G 711 scale MOS scores for wideband calls through the use of CVTQ allows basic quality classifications to be indicated as good normal or bad abnormal Calls with high scores approximately 4 5 indicate high quality low packet loss and lower scores approximately 3 5 indicate low quality high packet loss Unlike MOS the Conceal Ratio and Concealed Seconds metrics remain valid and useful for both wide...

Page 248: ...nceal Seconds for evidence of packet loss and jitter MOS LQK scores decrease significantly Check to see if the phone is using a different codec than expected RxType and TxType Check to see if the MOS LQK version changed after a firmware upgrade Conceal Ratio and Conceal Seconds increase significantly Network impairment from packet loss or high jitter Conceal Ratio is near or at zero but the voice ...

Page 249: ...e tips Cisco Unified IP Phone Troubleshooting Resources http www cisco com en US products hw phones ps379 tsd_products_supp ort_series_home html Cisco Products and Services Technical Support and Documentation http www cisco com en US products sw voicesw tsd_products_support_ca tegory_home html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone use a soft dry cloth to wipe the...

Page 250: ...Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone 9 30 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 251: ... of information on this site How Users Obtain Support for the Cisco Unified IP Phone page A 1 How Users Get Copies of Cisco Unified IP Phone Manuals page A 2 How Users Subscribe to Services and Configure Phone Features page A 3 How Users Access a Voice Messaging System page A 3 How Users Configure Personal Directory Entries page A 4 How Users Obtain Support for the Cisco Unified IP Phone To succes...

Page 252: ... Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones The Cisco Unified IP Phone 7911G Guide include detailed user instructions for key phone features There are several Cisco Unified IP Phone models available so to assist users in finding the appropriate documentation on the Cisco website Cisco recommends that y...

Page 253: ...he application This URL is http server_name CCMUser where server_name is the host on which the web server is installed A user ID and default password needed to access the application These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 26 A brief description...

Page 254: ...s on the Cisco Unified IP Phone To configure personal directory users must have access to the following User Options pages Make sure that users know how to access their User Options pages See the How Users Subscribe to Services and Configure Phone Features section on page A 3 for details Cisco Unified IP Phone Address Book Synchronizer Make sure to provide users with the installer for this applica...

Page 255: ...5 Choose the directory in which you want to install the application and click Next The Start Copying Files window displays Step 6 Verify that you have chosen the correct directory and click Next The installation wizard installs the application to your computer When the installation is complete the InstallShield Wizard Complete window displays Step 7 Click Finish Step 8 To complete the process perf...

Page 256: ...s information contact your system administrator Step 8 Click the Password button The Cisco Unified IP Phone User window displays Step 9 Enter your user identification and password for the Cisco Unified IP Phone User Options application Step 10 To start the directory synchronization process click the Synchronize button The Synchronization Status window provides information on the status of the addr...

Page 257: ...eatures whether on SCCP or SIP Table B 1 provides a high level overview of calling features and their support by protocol This table focuses primarily on end user calling features and is not intended to represent a comprehensive listing of all available phone features For details about user interface differences and feature use refer to Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco U...

Page 258: ...nd Speakerphone Using Auto Answer Auto pickup Supported Supported Auto Dial Supported Supported Basic Call Handling Placing a Call Basic Options Barge and cBarge Supported Supported Advanced Call Handling Using a Shared Line Block external to external transfer Supported Supported Busy Lamp Field BLF Call Lists Supported Supported Advanced Call Handling Determining if Another Line is Busy or Idle B...

Page 259: ...g Up a Redirected Call on Your Phone Call Recording Supported Supported Call Waiting Supported Supported Basic Call Handling Answering a Call Caller ID Supported Supported An Overview of Your Phone Understanding Touch Screen Features or An Overview of Your Phone Understanding Phone Screen Features Caller ID Blocking Supported Supported Cisco Call Back Supported Supported Cisco Unified Communicatio...

Page 260: ...all Handling Using Do Not Disturb Distinctive Ring Supported Supported Using Phone Settings Customizing Rings and Message Indicators Extension Mobility Service Supported Not supported Advanced Call Handling Using Cisco Extension Mobility Fast Dial Service Supported Supported Advanced Call Handling Speed Dialing Forced Authorization Codes FAC Supported Not supported Basic Call Handling Placing a Ca...

Page 261: ...ng Out of Hunt Groups Malicious Call ID Supported Not supported Advanced Call Handling Tracing Suspicious Calls Meet Me Conference Supported Supported Basic Call Handling Making Conference Calls Message Waiting Indicator Supported Supported Mobile Connect Supported Supported Mobile Voice Access Supported Supported Multilevel Precedence and Preemption MLPP Supported Not supported Advanced Call Hand...

Page 262: ...ported Feature descriptions throughout phone guide Quality Reporting Tool QRT Supported Supported Troubleshooting Using the Quality Reporting Tool Redial Supported Supported Basic Call Handling Placing a Call Basic Options Ring Setting Supported Supported Secure Conferencing Supported Supported Basic Call Handling Making Conference Calls Services Supported Supported Services URL button Supported S...

Page 263: ...rted Not supported Understanding Additional Configuration Options Voice Mail Supported Supported Accessing Voice Messages section of the Phone Guide WebDialer Supported Supported Customizing Your Phone on the Web Configuring Features and Services on the Web Settings Call Statistics Supported Supported Troubleshooting Your Phone Viewing Phone Administrative Data Voice Quality Metrics Supported Supp...

Page 264: ...tal Features and Applications Cisco Unified Communications Manager Assistant Supported Supported Cisco Unified Communications Manager Assistant User Guide Cisco Communications Manager AutoAttendant Supported Supported Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console Supported Supported Cisco Unified Communications Manager Atten...

Page 265: ...Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified Communications Manager Locale Installer at this URL http www cisco com kobayashi sw center telephony callmgr locale installer shtml For more information refer t...

Page 266: ...Appendix C Supporting International Users C 2 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 ...

Page 267: ...e Specifications page D 2 Network and Access Port Pinouts page D 3 Physical and Operating Environment Specifications Table D 1 shows the physical and operating environment specifications for the Cisco Unified IP Phone Table D 1 Physical and Operating Specifications Specification Value or Range Operating temperature 32 to 104 F 0 to 40 C Operating relative humidity 10 to 95 non condensing Storage t...

Page 268: ...s Class III The phone can be powered locally with a power adapter Cisco part number CP PWR CUBE 3 and the appropriate power cord power requirements for the power adapter 100 240 VAC 50 60 Hz 0 5 A Cables Category 3 5 5e for 10 Mbps cables with 4 pairs Category 5 5e for 100 Mbps cables with 4 pairs Category 5e 6 for 1000 Mbps cables with 4 pairs Note Cables have 4 pairs of wires for a total of 8 co...

Page 269: ...different port pinouts Network Port Connector Table D 2 describes the network port connector pinouts Access Port Connector Table D 3 describes the access port connector pinouts Table D 2 Network Port Connector Pinouts Pin Number Function 1 BI_DA 2 BI_DA 3 BI_DB 4 BI_DC 5 5BI_DC 6 6BI_DB 7 7BI_DD 8 BI_DD Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data...

Page 270: ...IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6 0 OL11954 01 6 6BI_DA 7 7BI_DC 8 BI_DC Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Table D 3 Access Port Connector Pinouts continued Pin Number Function ...

Page 271: ...4 Troubleshooting 9 14 9 15 802 1x authentication and status 4 43 802 1X Authentication menu about 4 40 options 4 44 Device Authentication 4 44 802 1X Authentication Status menu about 4 40 states 4 45 A abbreviated dialing 5 3 AC adapter connecting 3 9 access to phone settings 3 18 4 2 access port 10 100 1000 PC 3 4 10 100 PC 3 4 configuring 4 14 connecting 3 10 disabled 4 32 forwarding packets to...

Page 272: ...e configuring 6 7 creating 6 5 custom 6 5 List xml file 6 5 PNG file 6 5 6 6 background images requirements 6 7 barge 1 25 5 4 BAT Bulk Administration Tool 2 16 block external to external transfer 5 4 BootP 1 5 BOOTP Server 4 8 Bootstrap Protocol BootP 1 5 C call security interactions 1 21 call authenticated 1 19 Call Control Protocol 7 3 call display restrictions 5 4 caller ID 5 6 call forward de...

Page 273: ... figure 1 2 installation overview 1 26 installation procedure 3 9 installation requirements 1 26 modifying phone button templates 5 24 mounting to wall 3 15 power sources 2 4 registering 2 12 registering with Cisco Unified Communications Manager 2 13 2 16 resetting 9 22 supported networking protocols 1 5 technical specifications D 1 troubleshooting 9 1 using LDAP directories 5 23 web page 8 1 Cisc...

Page 274: ...10 Device Authentication 4 44 device authentication 1 16 Device Configuration menu displaying 4 2 editing values 4 5 overview 4 2 sub menus 4 15 Device Information web page 8 2 8 4 DHCP description 1 6 troubleshooting 9 10 DHCP Address Released 4 12 DHCP Enabled 4 12 DHCP Server 4 8 directed call park 5 9 Directories URL 4 23 directory numbers assigning manually 2 16 direct transfer 5 9 DNS server...

Page 275: ...11 F fast dial service telephony features fast dial service 5 11 features configuring on phone overview 1 11 configuring with Cisco Unified Communications Manager overview 1 11 informing users about 1 12 figure Cisco Unified IP Phone features 1 2 file authentication 1 16 file format List xml 6 5 RingList xml 6 2 firmware verifying version 7 15 Firmware Versions screen 7 15 footstand installing 3 1...

Page 276: ...5 14 I icon lock 1 19 padlock 1 19 shield 1 19 idle display timeout 4 24 XML service 4 24 Idle URL 4 24 Idle URL Time 4 24 image authentication 1 15 immediate divert 5 13 Immediate Divert enhanced feature 5 13 Information URL 4 23 installing Cisco Unified Communications Manager configuration 3 3 network requirements 3 2 preparing 2 12 procedure 3 9 requirements overview 1 26 interference cell phon...

Page 277: ... Speaker Enabled option 4 28 media encryption 1 17 meet me conference 5 15 messages status 7 4 Messages URL 4 23 message waiting 5 15 metrics voice quality 8 16 MIC 1 16 7 3 mobile connect 5 15 mobile voice access 5 16 Model Information screen 7 1 Monitor mode 3 5 multilevel precedence and preemption MLPP 5 16 music on hold 5 16 N native VLAN 2 4 Network Configuration menu 4 34 about 4 7 displayin...

Page 278: ...RTP 1 7 SCCP 1 8 SIP 1 8 SRTP 1 7 TCP 1 8 TFTP 1 9 TLS 1 9 UDP 1 9 networking protocols supported 1 5 Network Locale description 4 25 version 4 25 network outages identifying 9 9 network port 10 100 SW 3 4 configuring 4 13 connecting to 3 10 network requirements for installing 3 2 network settings startup configuration 3 17 network statistics 7 13 8 11 Network Statistics screen 7 13 Network web pa...

Page 279: ...one to reset 9 12 description 2 4 external power 2 4 2 5 PoE 2 4 2 5 power injector 2 5 privacy 5 17 private line automated ringdown 5 17 Proxy Server URL 4 23 Q QoS Configuration menu about 4 33 options DSCP For Call Control 4 34 DSCP For Configuration 4 34 DSCP For Services 4 34 QRT softkey 5 18 9 25 Quality Reporting Tool QRT 5 18 9 25 R Real Time Control Protocol See RTCP Real Time Transport P...

Page 280: ...AN Enabled 4 33 Web Access Enabled 4 33 Security Configuration menu on Settings menu about 4 38 options 802 1X Authentication 4 40 802 1X Authentication Status 4 40 CAPF Server 4 40 CTL File 4 39 LSC 4 39 MIC 4 39 Security Mode 4 39 Trust List 4 40 Web Access Enabled 4 39 overview 4 2 Security Mode 4 33 services configuring for users 5 25 description 5 19 subscribing to 5 26 Services URL 4 23 Serv...

Page 281: ...4 Status Messages web page 8 3 8 14 Stream 0 web page 8 15 Stream 1 web page 8 3 8 15 Stream 2 web page 8 3 8 15 Stream 3 web page 8 3 8 15 streaming statistics 8 15 Subnet Mask 4 9 supplicant in 802 1X 1 24 SW Port Configuration 4 13 T TCP 1 8 technical specifications for Cisco Unified IP Phone D 1 telephony features abbreviated dialing 5 3 Audible message waiting indicator 5 3 auto answer 5 3 ba...

Page 282: ... 5 17 private line automated ringdown 5 17 redial 5 18 ring setting 5 18 services 5 19 Services URL button 5 19 shared line 5 20 silent monitoring 5 20 speed dial 5 20 Time of Day Routing 5 20 transfer 5 20 voice messaging system 5 21 TFTP description 1 9 troubleshooting 9 5 TFTP Server 1 4 9 TFTP Server 2 4 10 time displayed on phone 3 2 Time of Day Routing 5 20 TLS 2 7 touchscreen See also LCD s...

Page 283: ...ptions web page giving users access to 5 27 A 2 specifying options that appear 5 28 users adding to Cisco Unified Communications Manager 5 26 configuring personal directories A 4 documentation for A 2 providing required information to A 1 providing support to A 1 subscribing to services A 3 V verifying firmware version 7 15 startup process 3 16 video mode 5 22 support 5 22 VLAN auxiliary for voice...

Page 284: ...8 3 Debug Display 8 3 8 14 Device Information 8 2 8 4 disabling access to 8 4 Ethernet Information 8 3 8 11 Network 8 3 8 11 Network Configuration 8 6 Network Configuration web page 8 2 preventing access to 8 4 Status Messages 8 3 8 14 Stream 0 8 15 Stream 1 8 3 8 15 Stream 2 8 3 8 15 Stream 3 8 3 8 15 wideband handset 4 28 option 4 27 user controllable 4 27 X XmlDefault cnf xml 2 7 ...

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