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C H A P T E R

7-1

Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones

OL-8151-01

7

Troubleshooting the
Cisco Unified IP Phone

Cisco Unified IP Phones provide information that can assist you in
troubleshooting problems with your Cisco Unified IP Phone or in your IP
telephony network.

This chapter includes the following sections:

•

Resolving Startup Problems, page 7-2

•

Cisco Unified IP Phone Resets Unexpectedly, page 7-8

•

General Troubleshooting Tips, page 7-11

•

Logging Information for Troubleshooting, page 7-13

•

Resetting the Cisco Unified IP Phone, page 7-15

•

The nptcap Tool

•

Checking the Light Indicators on the Cisco Unified IP Phone 7902G,
page 7-18

•

Where to Go for More Troubleshooting Information, page 7-19

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Summary of Contents for 7902G - Unified IP Phone VoIP

Page 1: ...rive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones 7902G 7905G and 7912G Text Part Number OL 8151 01 ...

Page 2: ...difying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment ...

Page 3: ...logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare SlideCast SMARTnet StrataView Plus TeleRouter The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and ce...

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Page 5: ...dback xviii Cisco Product Security Overview xviii Reporting Security Problems in Cisco Products xix Obtaining Technical Assistance xx Cisco Technical Support Documentation Website xx Submitting a Service Request xxi Definitions of Service Request Severity xxii Obtaining Additional Publications and Information xxii Document Conventions xxiv C H A P T E R 1 An Overview of the Cisco Unified IP Phone ...

Page 6: ...ther Cisco Unified Communications Products 2 2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager 2 2 Understanding How the Cisco Unified IP Phone Interacts with the Cisco Catalyst Family of Switches 2 3 Understanding the Phone Startup Process 2 4 Understanding Phone Configuration Files and Profile Files 2 6 Providing Power to the Cisco Unified IP Phone 2 7 Power...

Page 7: ...ration Methods 4 2 Accessing Network Settings through the IVR System 4 3 Accessing Network Settings through a Phone Configuration Web Page 4 3 Accessing Network Configuration Settings through the Network Configuration Menu 4 5 Displaying the Network Configuration Menu 4 5 Unlocking and Locking Options on the Network Configuration Menu 4 6 Guidelines for Editing Settings in the Network Configuratio...

Page 8: ... 1 Configuring Telephony Features Using Cisco Unified CallManager Administration 5 2 Creating Custom Phone Rings 5 8 Configuring the Corporate Directory 5 8 Setting Up Services 5 9 Adding Users to Cisco Unified CallManager 5 10 C H A P T E R 6 Viewing Status Statistics Model and Firmware Information on the Cisco Unified IP Phone 6 1 Viewing Model Information and Serial Number 6 2 Viewing Status Me...

Page 9: ... IP Phone Unable to Obtain IP Address 8 8 Cisco Unified IP Phone Resets Unexpectedly 8 8 Verifying Physical Connection 8 8 Identifying Intermittent Network Outages 8 9 Verifying DHCP Settings 8 9 Checking Static IP Address Settings 8 9 Verifying Voice VLAN Configuration 8 9 Verifying that the Phones Have Not Been Intentionally Reset 8 10 Eliminating DNS or Other Connectivity Errors 8 10 General Tr...

Page 10: ...Network Statistics A 13 Device Logs A 14 Configuration Parameters A 15 Network Parameters A 15 Tone Parameters A 20 Audio Parameters A 20 Profile File Parameters A 22 A P P E N D I X B Using the Interactive Voice Response IVR System on the Cisco Unified IP Phone 7902G B11 IVR System Menu Codes B11 Entering Data in the IVR System B13 Entering Numeric Data B13 Entering Alphanumeric Data B13 Special ...

Page 11: ...d Configure Phone Features C 3 How Users Access Voice Messages C 4 A P P E N D I X D Supporting International Users D 1 A P P E N D I X E Updating Firmware for the Cisco Unified IP Phone E 1 A P P E N D I X F Changing the Graphic on the Cisco Unified IP Phone LCD Screen F 1 A P P E N D I X G Technical Specifications G 1 Physical and Operating Environment Specifications G 1 Cable Specifications G 2...

Page 12: ...Contents xii Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 13: ...2G on your network Audience Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network The tasks described are considered to be administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ab...

Page 14: ...fied IP Phone interacts with other key IP telephony components and provides an overview of the tasks required prior to installation Chapter 3 Setting Up the Cisco Unified IP Phone Describes how to properly and safely install and configure the Cisco Unified IP Phone on your network Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Describes how to configure network settings verif...

Page 15: ...on Methods and Parameters Describes alternative configuration methods for the Cisco Unified IP Phone Appendix B Using the Interactive Voice Response IVR System on the Cisco Unified IP Phone 7902G Describes the IVR system menu codes and explains how to enter data in and how to navigate the IVR system Appendix C Providing Information to Users Via a Website Provides suggestions for setting up a websi...

Page 16: ...ger Troubleshooting Guide Cisco Unified CallManager Bulk Administration Guide Installing and Configuring the Cisco Customer Directory Configuration Plugin Obtaining Documentation Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical informa...

Page 17: ...on the Cisco website without being connected to the Internet Certain products also have pdf versions of the documentation available The Product Documentation DVD is available as a single unit or as a subscription Registered Cisco com users Cisco direct customers can order a Product Documentation DVD product number DOC DOCDVD from Cisco Marketplace at this URL http www cisco com go marketplace Orde...

Page 18: ...port export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return thi...

Page 19: ...products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you might have identified a vulnerability in a Cisco product contact PSIRT Emergencies security alert cisco com An emergency is either a cond...

Page 20: ...istance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support Documentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller Ci...

Page 21: ...e call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommen...

Page 22: ...l You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is...

Page 23: ...logy investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine or view the digital edition at this URL http ciscoiq texterity com ciscoiq sample Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Inter...

Page 24: ... Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information the system d...

Page 25: ...bool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwin...

Page 26: ...ISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen führen kann Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen di...

Page 27: ...ma situação que poderá ser causadora de lesões corporais Antes de iniciar a utilização de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize se com as práticas habituais de prevenção de acidentes Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham es...

Page 28: ...ignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning SPARA DESSA ANVI...

Page 29: ...ca perigo Você se encontra em uma situação em que há risco de lesões corporais Antes de trabalhar com qualquer equipamento esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize se com as práticas padrão de prevenção de acidentes Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositiv...

Page 30: ...ol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse Før du begynder arbejde på udstyr skal du være opmærksom på de involverede risici der er ved elektriske kredsløb og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler der fulgte med denne enhed GEM DISSE A...

Page 31: ...xxxi Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 Preface Document Conventions ...

Page 32: ...Preface Document Conventions xxxii Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 33: ...escribes the Cisco Unified IP Phone 7902G 7905G and 7912G The Cisco Unified IP Phone 7902G is a basic phone has fixed feature keys and no LCD screen The Cisco Unified IP Phone 7905G and 7912G include softkeys and an LCD screen The Cisco Unified IP Phone 7912G adds an internal Ethernet switch These phones encode G 711a G 711u G 729a G 729ab and decode all variants of G 711 and G 729 In addition the...

Page 34: ...to the manufacturer s documentation of the interfering device Understanding the Cisco Unified IP Phone 7902G The Cisco Unified IP Phone 7902G is an entry level IP Phone that addresses the voice communication needs of areas such as lobbies hallways and break rooms where only minimal features are required This single line phone supports a maximum of two calls and one directory number and inline powe...

Page 35: ...gure 1 1 Cisco Unified IP Phone 7902G Features 1 Cisco Unified IP Phone series type Indicates the Cisco Unified IP Phone series to which your phone belongs 2 Label and plastic cover A paper label protected by a plastic cover is used to indicate your phone number You can also note your speed dial numbers on this label 3 Feature buttons Redial Dials the most recently dialed number Transfer Transfers...

Page 36: ...tive call on hold resumes a held call or switches between an active call and a held call depending on the line state 6 Menu button Accesses the Interactive Voice Response IVR system for phone configuration You should only use this button as directed by your system administrator Note If you accidentally press this button and enter the IVR hang up the phone to exit 7 Keypad Works exactly like the ke...

Page 37: ...access to a core set of business features They support a maximum of two calls and one directory number and inline power for receiving power through and Ethernet connection The Cisco Unified IP Phone 7912G includes an integrated 10 100 Ethernet switch for connecting a PC Note The hardware updated version of the Cisco Unified IP Phone 7912G CP 7912G A offers IEEE 802 1Q VLAN based switching of packe...

Page 38: ... 1 LCD screen Displays features such as the time date phone number caller ID call status and softkey tabs 2 Cisco Unified IP Phone series type Indicates the Cisco Unified IP Phone series to which the phone belongs 3 Softkeys Enable you to engage any of the functions displayed on the corresponding LCD screen tabs Softkeys point to feature options that are displayed along the bottom of the LCD scree...

Page 39: ...splays a menu that provides access to a voice messaging system phone logs and directories settings and services 6 Hold button Puts a current call on hold or takes a call off hold 7 Keypad Works exactly like the keypad on a traditional telephone 8 Volume button Increases or decreases volume for the handset and speaker Also controls the ringer volume if on hook 9 Handset Functions like a traditional...

Page 40: ...other devices and receive information about other devices in the network The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Dynamic Host Configuration Protocol DHCP DHCP dynamically allocates and assigns an IP address to network devices DHCP en...

Page 41: ...saging set that allows communications between call control servers and endpoint clients such as IP Phones SCCP is proprietary to Cisco Systems Cisco Unified IP Phones use SCCP for call control You can configure the Cisco Unified IP Phone to use either SCCP or Session Initiation Protocol SIP Transmission Control Protocol TCP TCP is a a connection oriented transport protocol Cisco Unified IP Phones ...

Page 42: ...co Unified IP Phones include features that enable you to administer and monitor the phone as a network device This section includes the following topics Feature Overview page 1 10 Configuring Telephony Features page 1 11 Configuring Network Features Using the Cisco Unified IP Phone page 1 12 Providing Users with Feature Information page 1 12 Feature Overview Cisco Unified IP Phones provide traditi...

Page 43: ...ction on page 5 8 Because the Cisco Unified IP Phone is a network device you can obtain detailed status information about it This information can assist you in troubleshooting problems that users might encounter when using their IP phones See Chapter 7 Troubleshooting the Cisco Unified IP Phone for tips on using this information Related Topics Configuring Network Settings on the Cisco Unified IP P...

Page 44: ...fied IP Phone You can locally configure features such as DHCP TFTP and IP settings on the phone itself You can also obtain statistics about a current call or firmware versions on the phone For more information about configuring features and viewing statistics from the phone see Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone and see Chapter 6 Viewing Status Statistics Model an...

Page 45: ...to provide see Appendix C Providing Information to Users Via a Website Related Topic Providing Information to Users Via a Website page C 1 Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7902G 7905G and 7912G To install and configure the Cisco Unified IP Phone 7902G 7905G and 7912G you must configure some network settings set up Cisco Unified CallManager an...

Page 46: ...Features to be added and configured for the phone You will refer to this information when using the Cisco Unified CallManager Administration Phone Configuration web page to configure a phone The Device Information fields on this page will auto populate if information is relevant and available Edit fields if you want to override system settings on a per device basis See the Adding Phones to the Cis...

Page 47: ...fied CallManager Administration Guide Refer to Cisco Unified CallManager Bulk Administration Guide 4 Obtain the MAC address from the IP phone Not necessary if you plan to add phones to the Cisco Unified CallManager database using auto registration only or in conjunction with the Tool for Auto Registered Phones Support TAPS See the Determining the MAC Address of a Cisco Unified IP Phone section on ...

Page 48: ...n section on page 5 2 Refer to Cisco Unified CallManager Administration Guide 9 Configure Cisco Unified IP Phone services Note This task does not apply to the Cisco Unified IP Phone 7902G Allows users to quickly access information such as weather quotes stocks quotes or other web based information that uses extensible markup language XML See the Setting Up Services section on page 5 9 Refer to Cis...

Page 49: ... where users set up features such as call forwarding and speed dial and subscribe to services See the Adding Users to Cisco Unified CallMan ager section on page 5 10 Refer to Cisco Unified CallManager Administration Guide 12 Provide information to end users about how to use their phones and how to configure their phone options Ensures that users have adequate information to successfully use their ...

Page 50: ... IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7902G 7905G and 7912G 1 18 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 51: ...fied CallManager This chapter provides you with an important overview of the interaction between the Cisco Unified IP Phone 7902G 7905G and 7912G and other key components of the Voice over IP VoIP network This chapter includes the following topics Understanding Interactions with Other Cisco Unified Communications Products page 2 2 Understanding the Phone Startup Process page 2 4 Understanding Phon...

Page 52: ...anager page 2 2 Understanding How the Cisco Unified IP Phone Interacts with the Cisco Catalyst Family of Switches page 2 3 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager Cisco Unified CallManager is an open and industry standard call processing system Cisco Unified CallManager sets up and tears down calls between phones integrating traditional PBX functionali...

Page 53: ...rent VLANs may be configured on an IP subnet basis However additional IP addresses may not be available to assign the phone to the same subnet as other devices connected to the same port Data traffic present on the VLAN supporting phones may reduce the quality of Voice over IP traffic You can resolve these issues by isolating the voice traffic onto a separate VLAN on each of the ports connected to...

Page 54: ... the Providing Power to the Cisco Unified IP Phone section on page 2 7 for details If you use this optional configuration the phone receives phantom power and powers up when you connect the Cisco Unified IP Phone to the switch The phone then sends Cisco Discovery Protocol CDP notifications to the switch indicating that it is ready to receive CDP packets and indicating the power requirement for the...

Page 55: ...nderstanding the Phone Startup Process page 2 4 Modifying DHCP Settings page 4 15 Configuring IP Settings page 4 20 Resolving Startup Problems page 7 2 5 Accessing a TFTP Server In addition to assigning an IP address the DHCP server directs the Cisco Unified IP Phone to a TFTP Server If the phone has a statically defined IP address you must configure the TFTP server locally on the phone the phone ...

Page 56: ... hexadecimal representation of each integer in the phone s MAC address If the phone cannot find this file it requests the configuration files XMLDefault cnf xml and SEDDefault cnf 7 Contacting Cisco Unified CallManager The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified CallManager After obtaining the file from the TFTP server the phone attempts to make a ...

Page 57: ...solving Startup Problems page 7 2 Providing Power to the Cisco Unified IP Phone You can power a Cisco Unified IP Phone by the following sources External power optional Cisco AC adapter and power cord for connecting to a standard wall receptacle Inline power inline power provider to the Cisco Unified IP Phone when connected to a Cisco Catalyst switch capable of providing inline power Note Only the ...

Page 58: ...isconnect the Ethernet cable from the phone before you disconnect the power supply You acknowledge and understand that Emergency Calling Service dialing does not function without power Should there be an interruption in the power supply the Service and Emergency Calling Service dialing will not function until power is restored A power failure or disruption may require the Customer to reset or reco...

Page 59: ...dding Phones to the Cisco Unified CallManager Database Before installing the Cisco Unified IP phone you must choose a method for adding phones to the Cisco Unified CallManager database The following sections describe these methods Adding Phones with Auto Registration page 2 10 Adding Phones with Auto Registration and TAPS page 2 11 Table 2 2 Determining the MAC Address of a Phone Cisco Unified IP ...

Page 60: ...auto registration is enabled Cisco Unified CallManager begins the automatic startup process to obtain a directory number During auto registration Cisco Unified CallManager automatically assigns the next available sequential directory number to the phone Table 2 3 Methods for Adding Phones to the Cisco Unified CallManager Database Method Requires MAC Address Notes Auto registration No Results in au...

Page 61: ...Phones with Auto Registration and TAPS page 2 11 Adding Phones with Cisco Unified CallManager Administration page 2 12 Adding Phones with BAT page 2 12 Adding Phones with Auto Registration and TAPS You can add phones with auto registration and TAPS without first gathering MAC addresses from phones TAPS the Tool for Auto Registered Phones Support works with the Bulk Administration Tool BAT to updat...

Page 62: ... After you have collected MAC addresses in Cisco Unified CallManager Administration choose Device Phone and click Add New to begin For additional instructions and conceptual information about Cisco Unified CallManager refer to Cisco Unified CallManager Administration Guide and to Cisco Unified CallManager System Guide Related Topics Determining the MAC Address of a Cisco Unified IP Phone page 2 9 ...

Page 63: ...d CallManager Database For detailed instructions about using BAT refer to Cisco Unified CallManager Administration Guide and to Cisco Unified CallManager Bulk Administration Guide Related Topics Determining the MAC Address of a Cisco Unified IP Phone page 2 9 Adding Phones with Auto Registration page 2 10 Adding Phones with Auto Registration and TAPS page 2 11 Adding Phones with Cisco Unified Call...

Page 64: ...stall the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified CallManager Database 2 14 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 65: ...the Phone Startup Process page 3 10 Configuring Startup Network Settings page 3 11 Note Before you install a Cisco Unified IP Phone you must make some critical decisions about how to configure the phone in your network You can then safely install the phone and verify its functionality For information on preparing to install see Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Netw...

Page 66: ...llManager Release 4 0 or higher installed in your network and configured to handle call processing IP network that supports DHCP or manual assignment of IP address gateway and subnet mask Cisco Unified CallManager Configuration The Cisco Unified IP Phone requires Cisco Unified CallManager to handle call processing Refer to Cisco Unified CallManager Administration Guide or context sensitive help in...

Page 67: ...ons but you must use Category 5 for 100 Mbps connections Table 3 1 Configuration Activities Activity Explanation Reference Auto registration If you plan to use auto registration verify that it is enabled and properly configured in Cisco Unified CallManager before connecting any Cisco Unified IP Phone to the network See the Adding Phones to the Cisco Unified CallManager Database section on page 2 9...

Page 68: ...See Figure 3 2 for the connection ports available on the back of the Cisco Unified IP Phone 7912G Handset The handset is designed especially for use with a Cisco Unified IP Phone It includes a light that indicates incoming calls and voice messages waiting Speaker This Cisco Unified IP Phone 7905G and 7912G include a speaker that you can use to monitor calls To disable the speaker on these models c...

Page 69: ...onnect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables The following warnings apply when you use an external power supply Warning This product relies on the building s installation for short circuit overcurrent prote...

Page 70: ... network port on the phone Each Cisco Unified IP Phone ships with one Ethernet cable in the box See the Network and Access Ports section on page 3 3 for guidelines Step 2 Connect the handset to the Handset port Step 3 Connect a Category 3 or 5 straight through Ethernet cable from another network device such as a desktop computer to the access port on the Cisco Unified IP Phone 7912G Optional You c...

Page 71: ...gure 3 1 Cisco Unified IP Phone 7902G and 7905G Cable Connections 1 Network Ethernet port 10BASE T 4 Power supply with AC plug Optional Required only if power is not supplied through an Ethernet connection 2 Handset port for connecting the handset 5 Power cable with wall socket plug for connecting to power 3 AC DC adapter port DC48 for power connector for phones not provided with inline power 2 3 ...

Page 72: ...s OL 8151 01 Figure 3 2 Cisco Unified IP Phone 7912G Cable Connections 1 Network port 10BASE T 100BASE T 4 AC DC adapter port DC48 for power connector for phones not provided with inline power 2 Access port 10BASE T 100BASE T 5 Power supply with AC plug if included 3 Handset port for connecting the handset 6 Power cable with wall socket plug for connecting to power if included 3 2 4 6 5 1 91032 ...

Page 73: ...Cisco Unified IP Phone to the wall Use the following procedure to mount the phone on the wall using its mounting bracket Before You Begin To ensure that the handset attaches securely to a wall mounted phone remove the handset wall hook from the handset rest rotate the hook 180 degrees and reinsert the hook Turning the hook exposes a lip on which the handset catches when the phone is vertical For a...

Page 74: ...s a combination of the three LEDs handset Hold and Menu buttons to indicate the phone startup process After several minutes startup is complete and the phone is ready to use When all of the LEDs are off you will hear a dial tone when you lift the handset If the phone does not start up successfully see Checking the Light Indicators on the Cisco Unified IP Phone 7902G section on page 7 18 Cisco Unif...

Page 75: ...ese stages it has started up properly Otherwise see to the Resolving Startup Problems section on page 7 2 Configuring Startup Network Settings If you are not using DHCP in your network you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network IP address IP subnet mask Default gateway IP address Domain name DNS server IP address TFTP server IP...

Page 76: ...pter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 3 12 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 77: ...hone is functional for your users The following sections provide details about configuring and verifying these network settings Configuration Methods page 4 2 Accessing Network Settings through a Phone Configuration Web Page page 4 3 Accessing Network Configuration Settings through the Network Configuration Menu page 4 5 Verifying Network Settings page 4 8 Modifying DHCP Settings page 4 15 Configu...

Page 78: ...ut using the Phone Configuration web page for configuration see Appendix A Additional Configuration Methods and Parameters For information about using the IVR system for configuration see Appendix A Additional Configuration Methods and Parameters Related Topics Accessing Network Settings through a Phone Configuration Web Page page 4 3 Accessing Network Configuration Settings through the Network Co...

Page 79: ... 7902G 7905G and 7912G from the phone s Phone Configuration web page To set options in this web page you must first use the UIPassword parameter in the phone s profile file to set up a password If you do not set up a password you will not be able to change network settings and Apply will not be available For more information about the UIPassword parameter see Table A 8 on page A 23 Note The Phone ...

Page 80: ... you can determine the IP address through the IVR system menu option 21 For more information see Appendix B Using the Interactive Voice Response IVR System on the Cisco Unified IP Phone 7902G On the Cisco Unified IP Phone 7905G and 7912G you can determine the IP address by pressing the Menu button choosing Settings Network Configuration and then scrolling to IP Address For example the Phone Config...

Page 81: ...tings menu by using the Settings Access field in the Cisco Unified CallManager Administration Phone Configuration page For more information refer to Cisco Unified CallManager Administration Guide For a description of the options that appear on the Network Configuration menu see Table 4 2 This section includes the following topics Displaying the Network Configuration Menu page 4 5 Unlocking and Loc...

Page 82: ...s are inaccessible for modification a locked padlock icon appears on the Network Configuration screen When options are unlocked and accessible for modification an unlocked padlock icon appears on this menu as shown below This unlocked padlock icon appears in the margins of this chapter to indicate procedures that require you to unlock settings before modifying them If a password has been specified...

Page 83: ...appears as a locked padlock When options are unlocked the icon appears as an unlocked padlock Related Topics Displaying the Network Configuration Menu page 4 5 Guidelines for Editing Settings in the Network Configuration Menu page 4 7 Guidelines for Editing Settings in the Network Configuration Menu When you edit the value of an option on the Network Configuration menu follow these guidelines Use ...

Page 84: ...tings On Cisco Unified IP Phone 7905G and 7912G you can view detailed information about the current network settings of the phone Use this information to troubleshoot or to make modifications For the Cisco Unified IP Phone 7902G you can obtain detailed information about current network settings from the Phone Configuration web page or through the IVR system To display current network settings for ...

Page 85: ...ettings described in Table 4 2 Table 4 2 Network Settings Network Setting Description Usage Notes DHCP Server Displays IP address of the Dynamic Host Configuration Protocol DHCP server that the phone uses to obtain IP address See the Modifying DHCP Settings section on page 4 15 BootP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol BootP server rather than a D...

Page 86: ...he phone See the Assigning a Default Router section on page 4 22 DNS Servers 1 2 Indicates the Domain Name System DNS server used by the phone to resolve the host name of the TFTP server Cisco Unified CallManager system and web server host names See the Assigning DNS Servers section on page 4 26 Operational VLAN Id Indicates the auxiliary Virtual Local Area Network VLAN configured on a Cisco Catal...

Page 87: ...Disabling VLAN section on page 4 30 CDP Enabled Indicates whether Cisco Discovery Protocol CDP is enabled for the phone CDP allows the phone to be discovered by the CiscoWorks2000 network management system Displays Yes or No For more information about CiscoWorks2000 refer to the documentation available at this URL http www cisco com univercd cc td doc product rtrmgmt cw2000 index htm See the Confi...

Page 88: ... Unified CallManager server An option may also include the SRST designation which indicates a Survivable Remote Site Telephony router capable of providing Cisco Unified CallManager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified CallManager servers become unreachable The SRST Cisco Unified CallManager always appears last in the lis...

Page 89: ...lternative domain name See the Assigning a Domain Name section on page 4 25 Erase Configuration On the Cisco Unified IP Phone 7905G and 7912G sets all configuration values except ringer sound to their factory defaults See the Erasing the Local Configuration section on page 7 16 User Locale User locale associated with the phone user The user locale identifies a set of detailed information to suppor...

Page 90: ...If voice monitoring is not desired set this option to No disabled Use Cisco Unified CallManager Administration to modify DSCP For Call Control Differentiated Services Code Point DSCP IP classification for call control signalling Use Cisco Unified CallManager to modify DSCP For Configuration DSCP IP classification for any phone configuration transfer Use Cisco Unified CallManager to modify DSCP For...

Page 91: ... Unified IP Phones enable DHCP by default but you can reset the protocol if it becomes disabled Using the Phone Configuration Web Page Cisco Unified IP Phone 7902G 7905G and 7912G Procedure Step 1 Display the Phone Configuration web page For instructions see the Accessing Network Settings through a Phone Configuration Web Page section on page 4 3 Step 2 In the pane on the left under Change Configu...

Page 92: ... Network Configuration menu For instructions see the Displaying the Network Configuration Menu section on page 4 5 Step 2 Unlock Network Configuration menu options For instructions see the Unlocking and Locking Options on the Network Configuration Menu section on page 4 6 Step 3 Scroll to DHCP Enabled If DHCP is disabled the option appears as DHCP Enabled NO Step 4 Press the Yes softkey to enable ...

Page 93: ...rk Using the Phone Configuration Web Page Cisco Unified IP Phone 7902G 7905G and 7912G Procedure Step 1 Display the Phone Configuration web page For instructions see the Accessing Network Settings through a Phone Configuration Web Page section on page 4 3 Step 2 In the pane on the left under Change Configuration click Network Parameters You may be prompted to enter a password The Network Parameter...

Page 94: ...ctions see the Unlocking and Locking Options on the Network Configuration Menu section on page 4 6 Step 3 Scroll to DHCP Enabled If DHCP is enabled the option appears as DHCP Enabled YES Step 4 Press the No softkey to disable DHCP Step 5 Press Save Related Topics Enabling DHCP page 4 15 Releasing a DHCP Address page 4 18 Configuring IP Settings page 4 20 Releasing a DHCP Address When moving the ph...

Page 95: ...the Network Configuration menu For instructions see the Displaying the Network Configuration Menu section on page 4 5 Step 2 Unlock Network Configuration menu options For instructions see the Unlocking and Locking Options on the Network Configuration Menu section on page 4 6 Step 3 Scroll to DHCP Address Released If the DHCP address is currently assigned the option appears as DHCP Address Released...

Page 96: ...ateway IP address is on the same subnet as the host IP address Note Procedures involved in configuring IP settings or TFTP options cannot be completed when DHCP is enabled in your network This section covers the following topics Assigning an IP Address page 4 20 Assigning a Default Router page 4 22 Assigning a Subnet Mask page 4 23 Assigning a Domain Name page 4 25 Assigning DNS Servers page 4 26 ...

Page 97: ...an address in the StaticIP field and click Apply On the Cisco Unified IP Phone 7902G you can also review phone settings using the IVR system For more information see Appendix B Using the Interactive Voice Response IVR System on the Cisco Unified IP Phone 7902G Using the Phone s Network Configuration Screen Cisco Unified IP Phone 7905G and 7912G Procedure Step 1 Display the Network Configuration me...

Page 98: ...tructions see the Disabling DHCP section on page 4 17 Using the Phone Configuration Web Page Cisco Unified IP Phone 7902G 7905G and 7912G Procedure Step 1 Display the Phone Configuration web page For instructions see the Accessing Network Settings through a Phone Configuration Web Page section on page 4 3 Step 2 In the pane on the left under Change Configuration click Network Parameters You may be...

Page 99: ... see the Unlocking and Locking Options on the Network Configuration Menu section on page 4 6 Step 3 Scroll to Default Router Step 4 Press the Edit softkey Step 5 Enter the new IP address For information about entering values see the Guidelines for Editing Settings in the Network Configuration Menu section on page 4 7 Step 6 Press Validat Step 7 Press Save Assigning a Subnet Mask The subnet mask is...

Page 100: ...address in the StaticNetMask field and click Apply On the Cisco Unified IP Phone 7902G you can also review phone settings using the IVR system For more information see Appendix B Using the Interactive Voice Response IVR System on the Cisco Unified IP Phone 7902G Using the Phone s Network Configuration Screen Cisco Unified IP Phone 7905G and 7912G Procedure Step 1 Display the Network Configuration ...

Page 101: ...in your network Using the Phone Configuration Web Page Cisco Unified IP Phone 7902G 7905G and 7912G Procedure Step 1 Display the Phone Configuration web page For instructions see the Accessing Network Settings through a Phone Configuration Web Page section on page 4 3 Step 2 In the pane on the left under Change Configuration click Network Parameters You may be prompted to enter a password The Netw...

Page 102: ... Step 3 Scroll to Alternate Domain Step 4 If the option appears as Alternate Domain NO Press the Yes softkey Step 5 Scroll to Domain Name Step 6 Press the Edit softkey Step 7 Enter the new domain name For information about entering values see the Guidelines for Editing Settings in the Network Configuration Menu section on page 4 7 Step 8 Press Validat Step 9 Press Save Assigning DNS Servers The DN...

Page 103: ... appears Step 3 To set the DNS servers a To set DNS Server1 in the DNSServer1 field enter an address and click Apply b To set DNS Server2 in the DNSServer2 field enter an address and click Apply On the Cisco Unified IP Phone 7902G you can also review phone settings using the IVR system For more information see Appendix B Using the Interactive Voice Response IVR System on the Cisco Unified IP Phone...

Page 104: ...Editing Settings in the Network Configuration Menu section on page 4 7 Step 8 Scroll to DNS Server 2 to add a backup DNS server Step 9 Press Validat Step 10 Press Save Modifying VLAN Settings You can change the administrative VLAN used by the Cisco Unified IP Phone and on the Cisco Unified IP Phone 7905G and 7912 you can disable or enable VLAN manually This section covers the following topics Conf...

Page 105: ...Step 3 In the VLANSetting field enter a VLAN ID into bits 18 29 and click Apply For more information about this field see the VLANSetting parameter in Table A 5 on page A 16 On the Cisco Unified IP Phone 7902G you can also review phone settings using the IVR system For more information see Appendix B Using the Interactive Voice Response IVR System on the Cisco Unified IP Phone 7902G Using the Phon...

Page 106: ...enable VLAN manually Using the Phone Configuration Web Page Cisco Unified IP Phone 7902G 7905G and 7912G Procedure Step 1 Display the Phone Configuration web page For instructions see the Accessing Network Settings through a Phone Configuration Web Page section on page 4 3 Step 2 In the pane on the left under Change Configuration click Network Parameters You may be prompted to enter a password The...

Page 107: ...on menu options For instructions see the Unlocking and Locking Options on the Network Configuration Menu section on page 4 6 Step 3 Scroll to VLAN Enabled If VLAN is enabled the option appears as VLAN Enabled YES Step 4 Press the No softkey to disable VLAN Step 5 Press Save Configuring TFTP Options If you do not use DHCP to direct the Cisco Unified IP Phone to a TFTP server you must manually assig...

Page 108: ...ons see the Enabling an Alternate TFTP Server section on page 4 33 Using the Phone Configuration Web Page Cisco Unified IP Phone 7902G 7905G and 7912G Procedure Step 1 Display the Phone Configuration web page For instructions see the Accessing Network Settings through a Phone Configuration Web Page section on page 4 3 Step 2 In the pane on the left under Change Configuration click Network Paramete...

Page 109: ...p 2 Unlock Network Configuration menu options For instructions see the Unlocking and Locking Options on the Network Configuration Menu section on page 4 6 Step 3 Scroll to TFTP Server 1 Step 4 Press the Edit softkey Step 5 Enter a new TFTP server address For information about entering values see the Guidelines for Editing Settings in the Network Configuration Menu section on page 4 7 Step 6 Press ...

Page 110: ... 2 Unlock Network Configuration menu options For instructions see the Unlocking and Locking Options on the Network Configuration Menu section on page 4 6 Step 3 Scroll to Alternate TFTP If the phone is not using an alternative TFTP server the option appears as Alternate TFTP NO Step 4 Press the Yes softkey Step 5 Scroll to TFTP Server 1 Step 6 Press the Edit softkey Step 7 Enter the new Alternativ...

Page 111: ...oes not apply to the Cisco Unified IP Phone 7902G Using the Phone s Network Configuration Screen Cisco Unified IP Phone 7905G and 7912G Procedure Step 1 Display the Network Configuration menu For instructions see the Displaying the Network Configuration Menu section on page 4 5 Step 2 Unlock Network Configuration menu options For instructions see the Unlocking and Locking Options on the Network Co...

Page 112: ...tation available at this URL http www cisco com univercd cc td doc product rtrmgmt cw2000 index htm Using the Phone Configuration Web Page Cisco Unified IP Phone 7902G 7905G and 7912G Procedure Step 1 Display the Phone Configuration web page For instructions see the Accessing Network Settings through a Phone Configuration Web Page section on page 4 3 Step 2 In the pane on the left under Change Con...

Page 113: ...IP Phone 7905G and 7912G Procedure Step 1 Display the Network Configuration menu For instructions see the Displaying the Network Configuration Menu section on page 4 5 Step 2 Unlock Network Configuration menu options For instructions see the Unlocking and Locking Options on the Network Configuration Menu section on page 4 6 Step 3 Scroll to CDP Enabled If CDP is enabled the option appears as CDP E...

Page 114: ...pter 4 Configuring Network Settings on the Cisco Unified IP Phone Configuring CDP 4 38 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 115: ...guration and set up procedures Cisco Unified CallManager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and what information to provide see Appendix C Providing Information to Users Via a Website For information about setting up phones in non English environments see Appendix D Supporting International Us...

Page 116: ...tion about using most of the features on a phone refer to Cisco Unified IP Phone 7902G Phone Guide or to Cisco Unified IP Phone 7905G 7912G Phone Guide Table 5 1 Configuring Telephony Features Using Cisco Unified CallManager Administration Feature Cisco Unified IP Phone Models Description Reference Abbreviated dialing 7905G 7912G A user can configure up to 99 speed dial entries on a phone Speed di...

Page 117: ...r Refer to Cisco Unified CallManager Administration Guide Call Hold 7902G 7905G 7912G Places an active call on hold Requires no configuration unless you want to use music on hold See Music on Hold in this table for information Call park 7905G 7912G Places the call on hold so that anyone connected to the Cisco Unified CallManager system can retrieve the call Refer to Cisco Unified CallManager Admin...

Page 118: ...d Services Guide Conference 7902G 7905G 7912G Initiates an ad hoc conference and then conferences in other participants one at a time Refer to Cisco Unified CallManager Administration Guide Refer to Cisco Unified CallManager System Guide Configurable call forward display 7905G 7912G Allows you to specify information that appears on a phone when a call is forwarded This information can include the ...

Page 119: ...rted the line becomes available to make or receive new calls Refer to Cisco Unified CallManager Features and Services Guide Join 7905G 7912G Allows a Cisco Unified IP Phone user to initiate an ad hoc conference by using the Join softkey Join does not create a consultation call and does not put the active call on hold Join can include more than two calls which results in a call with more than three...

Page 120: ...rectory numbers lines 7905G 7912G Allows a phone to support from 1 to six calls on a single line Refer to Cisco Unified CallManager System Guide Multilevel Precedence and Preemption MLPP 7902G 7905G 7912G Allows properly validated users to place priority calls If necessary users can preempt lower priority phone calls Also allows the use of the call forward alternate party CFAP feature for forwardi...

Page 121: ...e calls Refer to Cisco Unified CallManager Administration Guide Services 7905G 7912G Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified CallManager Administration to define and maintain the list of phone services to which phone users can subscribe Refer to Cisco Unified CallManager Administration Guide and to Cisco Unified CallManager System Guide for more in...

Page 122: ...rectory numbers for their co workers To support this feature you must first configure corporate directories Cisco Unified CallManager uses a Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified CallManager applications that interface with Cisco Unified CallManager Authentication establishes the users rights to acces...

Page 123: ...ased XML applications only Before a user can access any service You as the system administrator must use Cisco Unified CallManager Administration to configure available services The user must subscribe to services using the Cisco Unified IP Phone User Options application This web based application provides a graphical user interface GUI for limited end user configuration of IP Phone applications B...

Page 124: ...nal directory Set up speed dial and call forwarding numbers To set up these features you must first add users to Cisco Unified CallManager using either of the following methods To add users individually choose User Management End User from Cisco Unified CallManager Administration Refer to Cisco Unified CallManager Administration Guide for more information about adding users Refer to Cisco Unified ...

Page 125: ...ormation from menus available on the Cisco Unified IP Phone 7905G and 7912G You can also obtain much of this information and additional related information for any Cisco Unified IP Phone from a phone s Phone Configuration web page For more information see the Web Page Configuring section on page A 6 Note To obtain network status and phone information for a Cisco Unified IP Phone 7902 you must use ...

Page 126: ...Navigation button to display the information in the Model Information screen Table 6 1 describes the information that appears in this screen To exit the Model Information screen press the Exit softkey Viewing Status Messages Use status messages on the Cisco Unified IP Phone 7905G and 7912G to diagnose network configuration problems You can access these messages at any point even if the phone has n...

Page 127: ...s Adding Phones to the Cisco Unified CallManager Database page 2 9 Configuring IP Settings page 4 20 Modifying DHCP Settings page 4 15 Configuring TFTP Options page 4 31 Viewing Network Statistics The Network Statistics screen on the Cisco Unified IP Phone 7905G and 7912G provides information about the phone and network performance Procedure Step 1 Press the Menu button Step 2 Choose Settings Stat...

Page 128: ...wing the Firmware Versions screen Procedure Step 1 Press the Menu button Step 2 Choose Settings Status Firmware Versions The following information appears App Load ID Boot Load ID Version To exit the Firmware Versions screen press the Exit softkey Table 6 2 Network Statistics Screen Items Item Description Rcv Number of packets received at the phone Xmt Number of packets transmitted from the phone ...

Page 129: ...your Cisco Unified IP Phone or in your IP telephony network This chapter includes the following sections Resolving Startup Problems page 7 2 Cisco Unified IP Phone Resets Unexpectedly page 7 8 General Troubleshooting Tips page 7 11 Logging Information for Troubleshooting page 7 13 Resetting the Cisco Unified IP Phone page 7 15 The nptcap Tool Checking the Light Indicators on the Cisco Unified IP P...

Page 130: ...P Phone 7905G and 7912G Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Start Up Process When you connect a Cisco Unified IP Phone into the network port the phone should go through its normal startup process and the LCD screen should display information If the phone does not go through the startup process the cause may be faulty cables bad connections network outages lack of powe...

Page 131: ...ified CallManager If a phone proceeds past the first stage LED buttons flashing on and off and on a Cisco Unified IP Phone 7905G and 7912G continues to cycle through the messages displaying on the LCD screen the phone is not starting up properly The phone cannot successfully start up unless it is connected to the Ethernet network and it has registered with a Cisco Unified CallManager server These ...

Page 132: ...file may be damaged See the Creating a New Configuration File section on page 7 7 for assistance Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified CallManager the phone cannot start up properly Ensure that the network is currently running Verifying TFTP Server Settings The Cisco Unified IP Phone uses the TFTP server setting to identify the ...

Page 133: ... a static IP address to the phone you must manually enter settings for these options See the Configuring IP Settings section on page 4 20 If you are using DHCP check the IP addresses distributed by your DHCP server Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks available at this URL http www cisco com warp customer 473 100 html 41 For information about de...

Page 134: ...one of the Cisco Unified CallManager options contain IP addresses or show Active or Standby the phone is not properly registered with Cisco Unified CallManager See the Registering the Phone with Cisco Unified CallManager section on page 7 4 for tips on resolving this problem Cisco Unified CallManager and TFTP Services Are Not Running If the Cisco Unified CallManager or TFTP services are not runnin...

Page 135: ...From Cisco Unified CallManager select Device Phone Find to locate the phone experiencing problems Step 2 Choose Delete to remove the phone from the Cisco Unified CallManager database Step 3 Add the phone back to the Cisco Unified CallManager database See the Adding Phones to the Cisco Unified CallManager Database section on page 2 9 for details Step 4 Power cycle the phone Note When you remove a p...

Page 136: ...ing while idle on their desk you should investigate the cause If the network connection and Cisco Unified CallManager connection are stable a Cisco Unified IP Phone should not reset on its own Typically a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified CallManager These sections can help you identify the cause of a phone resetting in your network Verifying Ph...

Page 137: ...ocedure can help you determine if the phone has been properly configured to use DHCP 1 Verify that you have properly configured the phone to use DHCP See the Modifying DHCP Settings section on page 4 15 for details 2 Verify that the DHCP server has been set up properly 3 Verify the DHCP lease duration Cisco recommends that you set it to 8 days Cisco Unified IP Phones send messages with request typ...

Page 138: ...o eliminate DNS or other connectivity errors Procedure Step 1 Reset the phone to factory defaults See the Resetting the Cisco Unified IP Phone section on page 7 15 for details Step 2 Modify DHCP and IP settings a Disable DHCP See the Modifying DHCP Settings section on page 4 15 for details b Assign static IP values to the phone See the Configuring IP Settings section on page 4 20 for details Use t...

Page 139: ... Summary Explanation Daisy chaining IP phones Do not connect an IP phone to another IP phone through the access port Each IP phone should directly connect to a switch port If you connect IP phones together in a line daisy chaining a problem with one phone can affect all subsequent phones in the line Also all phones on the line share bandwidth Poor quality when calling digital cell phones using the...

Page 140: ...telephone configuration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can configure them See the Accessing Network Configuration Settings through the Network Configuration Menu section on page 4 5 for details Phone resetting The phone resets when ...

Page 141: ...relating to the operations of the Cisco Unified IP Phone 7902G 7905G and 7912G and store this information in a log file on a server that you specify If you experience a problem with a phone this information can be useful for troubleshooting To collect information for troubleshooting you will need the nprintf exe tool This tool is bundled with the Cisco Unified IP Phone software You can also obtain...

Page 142: ...no information will be sent from the phone Note For detailed information about using profile files see Appendix A Additional Configuration Methods and Parameters Step 2 On the server that will receive information open a command window and type the following command prserv listen port where listen_port is the same port that you specified with the Nprintf parameter If you do not specify a port 9001 ...

Page 143: ...en run prserv exe multiple times once for each phone from which you want to collect information Run each instance of preserv exe in its own command window For each instance make sure to specify a port number that corresponds to a port number in a Nprintf parameter The nptcap Tool The nptcap tool can help you to identify network problems that can degrade the quality of conversations over the Cisco ...

Page 144: ... the Local Configuration If you want to erase all locally stored configuration options you can erase the configuration and restore settings to their default values including enabling DHCP Caution Erasing the local configuration removes all user defined changes except ringer sound made locally on the Cisco Unified IP Phone If you choose this option these settings are set back to their default value...

Page 145: ...ration Step 3 Perform either of these procedures Procedure A Press 2 The phone displays Do you want to reset all system settings to default values Press the Yes softkey Procedure B Press If the phone displays Enter Admin Password enter your password and then press the Enter softkey Make sure that an unlocked padlock icon appears in the upper right corner of the LCD screen on the phone Scroll to Er...

Page 146: ...Settings section on page 4 15 After the phone is connected to power the phone Menu button blinks twice approximately every two seconds The IP address is not set up See the Assigning an IP Address section on page 4 20 After the phone is connected to power the phone Menu button blinks three times approximately every two seconds The Cisco Unified CallManager is not set up See the Adding Phones to the...

Page 147: ...ou have additional questions about troubleshooting the Cisco Unified IP Phones several Cisco com web sites can provide you with more tips Choose from the sites available for your access level Cisco Unified IP Phone Troubleshooting Resources http www cisco com en US products hw phones ps379 tsd_products_ support_series_home html Cisco Products and Services Technical Support and Documentation http w...

Page 148: ...roubleshooting the Cisco Unified IP Phone Where to Go for More Troubleshooting Information 7 20 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 149: ...gh Cisco Unified CallManager and through the network configuration options on a phone These processes are described in detail in this manual This appendix describes the following additional methods for configuring the Cisco Unified IP Phone 7902G 7905G and 7912G These methods are optional and are available to help you configure your phones most efficiently and to provide certain configuration opti...

Page 150: ... Cisco Unified IP Phone You can edit a text version of a profile file and then convert it to a binary file for the phone to download TFTP configuration works as follows 1 A Cisco Unified IP Phone will try to download a phone specific profile file from the TFTP server 2 If the phone specific profile file does not exist the phone will try to download a common or default profile file Related Topics A...

Page 151: ...he text version of your Cisco Unified IP Phone profile files You can obtain the latest version of this file from the CCO website It is included with the SCCP Software Package Zip file Note A profile file for your phone may contain some parameters that are not described in this manual These parameters are reserved for future use or are configured with factory default settings and should not be chan...

Page 152: ...le so that the formatting tool cfgfmt exe will treat the file as a text file A pound sign at the beginning of a line indicates a comment Parameter value pairs are entered in the form parameter value where parameter is the exact name of the parameter and value is a valid value Each parameter value pair must appear on a its own line All parameter value pairs are optional but the Cisco Unified IP Pho...

Page 153: ...e a profile file follow these steps Procedure Step 1 Use a text editor to open the text version of the profile file on the TFTP server Step 2 Make changes as needed to the profile file and save it For a description of profile file parameters see the Configuration Parameters section on page A 15 Step 3 Open a command window and type the following command to generate the binary profile file from the...

Page 154: ...ccessing the phone s web page You can access the web page using any graphically capable web browser Note It is recommended that you take care to prevent unauthorized access to a phone s web page It is also recommended that you increase security by setting a password using the UIPassword parameter in the phone s profile file For more information about this parameter see Table A 8 on page A 23 Acces...

Page 155: ...age A 13 Device Logs Display only For more information see the Device Logs section on page A 14 Network Parameters Configurable parameters For more information see the Table A 4 Network Parameters section on page A 15 Tone Parameters Configurable parameters For more information see the Table A 4 Tone Parameters section on page A 20 Audio Parameters Configurable parameters For more information see ...

Page 156: ...page A 20 Audio Parameters page A 20 Disabling Web Page Access For security purposes you may choose to prevent access to the web pages for a phone If you do so you will prevent access to the web pages that are described in this appendix and to the phone s User Options web pages To disable access to the web pages for a phone follow these steps from Cisco Unified CallManager Administration Step 1 Ch...

Page 157: ...a of the Cisco Unified IP Phone web page displays device settings and related information for the phone Table A 2 describes these items To display the Device Information area perform either of these steps Access the web page for the phone as described in the Accessing Network Settings through a Phone Configuration Web Page section on page 4 3 and then click the Device Information hyperlink In a we...

Page 158: ...y the Network Configuration area perform either of these steps Access the web page for the phone as described in the Accessing Network Settings through a Phone Configuration Web Page section on page 4 3 and then click the Network Configuration hyperlink In a web browser enter this URL ip address NetworkConfiguration where ip address is the IP address of the phone Software version Version of the so...

Page 159: ...hone Subnet mask If DHCP is enabled subnet mask used by the phone TFTP server 1 If DHCP is enabled IP address of the primary TFTP server used by the phone TFTP server 2 If DHCP is enabled IP address of the alternate TFTP server used by the phone DNS server 1 If DHCP is enabled IP address of the primary DNS server used by the phone DNS server 2 If DHCP is enabled IP address of the alternate DNS ser...

Page 160: ...ation indicating an SRST router that assumes control of call processing if all other Cisco Unified CallManager servers are unreachable DHCP enabled 1 if DHCP is enabled 0 if not DHCP address released 1 if the DCHP address is released 0 if not User Locale User locale associated with the phone user The user locale identifies a set of detailed information to support users including language font date...

Page 161: ...rlink In a web browser enter this URL ip address EthernetInformation where ip address is the IP address of the phone GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses Disabling the phone s ability to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working DSCP For Call Control DSCP IP classif...

Page 162: ...m Description Elapsed time Time that has elapsed since the phone or Cisco Unified CallManager was last reset Receive packets Number of packets that the phone has received during the elapsed time Transmit packets Number of packets that the phone has transmitted during the elapsed time Broadcast Number of packets that the network has broadcast during the elapsed time Multicast Number of multicast pa...

Page 163: ... the Cisco Unified IP Phone 7902G These parameters are organized into the following categories Network parameters Control various network related activities of the phone See the Network Parameters section on page A 15 Tone parameters Control how the phone handles the various tones that it plays and related options See the Tone Parameters section on page A 20 Audio parameters Control how the phone ...

Page 164: ...hone should download the cnf or cnf xml file and the profile file Alphanumeric string up to 31 characters If specified this TFTP server is used instead of the secondary TFTP server provided by the DHCP server If 0 is specified the alternate TFTP server provided by the DHCP server is used The default setting is 0 Note Do not specify a port number The Cisco Unified IP Phone always contacts the TFTP ...

Page 165: ... name if available otherwise use the static IP address string Use the specified domain name string and overwrite any DHCP provided domain name The default setting is 0 DnsServer1 IP address of the primary DNS server The address specified overwrites the primary DNS server address supplied by DHCP Set 0 or 0 0 0 0 if you want the phone to use the address supplied by DHCP The default setting is 0 Not...

Page 166: ...e statically assigned set to 1 to prevent probing at boot time Otherwise the phone probes the route gateway address to determine if there is network connectivity Bit 2 Reserved for future use Bit 3 If 1 do not request DHCP option 150 in the DHCP DISCOVERY message Bit 4 If 1 assume operation under VLAN The VLAN ID is specified in the VLANSetting parameter Bit 5 If 1 turn off VLAN IP encapsulation B...

Page 167: ...ver to which Cisco Unified IP Phone troubleshooting messages are sent Enter the extended IP address of the server to which troubleshooting messages are sent and collected in a log file The default value is 0 which specifies that no messages are sent Note To collect troubleshooting messages the prserv exe tool must be running on the server specified with this parameter For more information about us...

Page 168: ...l between each call waiting tone The range is 0 to 255 The setting 0 specifies the factory default Any other number specifies the interval in 0 1 second increments The default setting is 100 0x64 10 seconds Bits 8 27 Reserved for future use Should be set to 0 Bits 28 29 First repeat interval for the Volume and Navigation buttons That is the button takes effect the first time a user presses and hol...

Page 169: ...c If 1 use both G 711 and low bit rate codec Bits 2 31 Reserved for future use ConnectMode Connection mode of the protocol used by the Cisco Unified IP Phone Bit map as follows Bit 0 29 Reserved for future use Must be set to 0 Bit 30 If 1 enable Cisco IOS Telephony Solution ITS support to handle the differences between Cisco Unified CallManager and Cisco ITS Cisco ITS runs on an IOS router and is ...

Page 170: ...it map as follows Bit 0 7 UDPTOS bit Bit 8 15 SCCP TOS bit If there is a DSCP for Call Control configuration set in Cisco Unified CallManager Administration that value will overwrite the SCCP TOS setting The default setting is 0xB8 MediaPort Port number where the Cisco Unified IP Phone sends and receives RTP streams Enter an even number from 0 to 65535 Each connection uses the next available even ...

Page 171: ... is required After a password is set with this parameter the password can be changed from the phone s web page For more information see the Web Page Configuring section on page A 6 Note Changing a password from the phone s web page does not change the password in the profile file If the phone downloads the profile file the password will be reset as specified in the profile file upgradecode Provide...

Page 172: ...pendix A Additional Configuration Methods and Parameters Configuration Parameters A 24 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 173: ...sco Unified IP Phone 7902G has access to the IVR system by using the Settings Access field in the Cisco Unified CallManager Administration Phone Configuration page For more information refer to Cisco Unified CallManager Administration Guide This section includes these topics IVR System Menu Codes page B 1 Entering Data in the IVR System page B 3 Navigating the IVR System page B 6 IVR System Menu C...

Page 174: ...CP 21 Reviews the IP address 22 Reviews the route address 23 Reviews the subnet mask 24 Reviews the MAC address 35 Sets the frame per packet 81 Sets the nprintf IP address and port 202 Sets the media port number 255 Sets the UDPTOS parameter 311 Sets the connect mode 312 Sets the audio mode 313 Sets the trace flags 318 Sets the SigTimer 323 Sets operational flags 324 Sets VLAN settings 905 Sets th...

Page 175: ... to enter numbers and use the to enter periods Press the key to complete your input Entering Alphanumeric Data Alphanumeric input includes the numbers 0 through 9 uppercase and lowercase alphabetic characters and symbols When you enter alphanumeric input use the keypad and press a number key the appropriate number of times to access the correct letter number or symbol you need followed by the sign...

Page 176: ... back to you after each pressed key For example if you press the 4 key once the IVR announces 4 If you press the 4 key twice the IVR announces g However for special characters represented by the 1 key except l the IVR announces x plus the hexadecimal value of the ASCII character For example when pressing the 1 key for a slash character the IVR announces x2f Similarly for a character the IVR announ...

Page 177: ...ractive Voice Response IVR System on the Cisco Unified IP Phone 7902G Entering Data in the IVR System Table B 3 Hexadecimal Values for Special Characters Alphanumeric Character via the 1 Key Hexadecimal Value Announced by the IVR x2f _ x5f x5c x40 space x20 return x0a x2b x2d x21 x2c x3f x7c x7e x5e x23 x3d x24 x22 x27 x60 x25 x3c x3e x5b x5d x3a ...

Page 178: ...ays the following prompts Press 1 to configure IP Press 2 to configure route Press 10 to configure subnet mask Press 20 to configure DHCP Press to go to the extended menu Step 3 Enter the voice menu code for the setting that you want to verify or change and press Note Use the key to toggle between alphanumeric and numeric input mode For example when you enter 905 the IVR prompts you for alphanumer...

Page 179: ...tem on the Cisco Unified IP Phone 7902G Navigating the IVR System Step 4 Follow the prompts and enter the appropriate values Step 5 The IVR repeats the value you entered then prompts you to press one of the following keys 1 Change your entered value 2 Review your entered value 3 Save your entered value 4 Review the current saved value Step 6 Hang up the phone The phone resets ...

Page 180: ... Interactive Voice Response IVR System on the Cisco Unified IP Phone 7902G Navigating the IVR System B 8 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 181: ... information about their new Cisco Unified IP Phones Consider adding the following types of information to this site How Users Obtain Support for the Cisco Unified IP Phone page C 1 How Users Get Copies of Cisco Unified IP Phone Manuals page C 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials page C 2 How Users Subscribe to Services and Configure Phone Features page C 3 How Users ...

Page 182: ...your website For a list of available documentation for Cisco Unified IP Phones go to this URL http www cisco com univercd cc td doc product voice c_ipphon index htm For a list of available documentation for Cisco Unified CallManager go to this URL http www cisco com univercd cc td doc product voice c_callmg index htm For more information about viewing or ordering documentation see the Obtaining Do...

Page 183: ...phone model can vary by CD version In either case refer to the tutorial Read Me file included with the relevant eLearning tutorial for specific instructions including how to link to the most recent user guide PDF Note The eLearning tutorials are updated periodically and therefore might not contain the latest feature information for end users For the latest feature information end users should refe...

Page 184: ...e application is and how to access it with a web browser An overview the tasks that users can accomplish using the web page How Users Access Voice Messages Cisco Unified CallManager provides you with the flexibility to integrate with many different voice messaging systems including the Cisco Unity voice messaging system Because you can integrate with many different systems you must provide users w...

Page 185: ... you should install the Cisco Unified IP Telephony Locale Installer on every Cisco Unified CallManager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones For more information refer to Using the Cisco Unified IP Telephony Locale Installer You can ob...

Page 186: ...Appendix D Supporting International Users D 2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 187: ...radecode 3 type 0x0400 0x0100 tftp_server_ip 69 image_id image_file_name where type is 0x401 for the Cisco Unified IP Phone 7902G 0x501 for the Cisco Unified IP Phone 7905G or 0x601 for the Cisco Unified IP Phone 7912G tftp_server_ip is the IP address of the TFTP server on which the firmware upgrade image is stored Enter 0 to use the TFTP server specified by the TFTPServer1 parameter or by DHCP im...

Page 188: ...Appendix E Updating Firmware for the Cisco Unified IP Phone E 2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 189: ...apply to the Cisco Unified IP Phone 7902G Before you can change the graphic on the phone you must use a graphics program to create an image with the following attributes Width of 88 pixels Height of 27 pixels Monochrome black and white Saved as bitmap file with the extension bmp For example mylogo bmp In addition you will need the bmp2logo exe tool which converts your bitmap image file to a logo f...

Page 190: ...here imageID is a unique identifier for the new graphic This identifier must be a number from 0 through 4294967296 and must be different than the identifier of the graphic that is currently on the phone image is the base file name of the image that you previously created and saved with the graphics program Note The imageID of the image that comes with the phone is 1 For example if the image identi...

Page 191: ...the base file name of the image file For example if the image identifier is 10 the converted file is stored on the same TFTP server as the Cisco Unified IP Phone configuration file and the base name of the converted image file is mylogo add the following line to the configuration file upgradelogo 10 0 mylogo logo Step 4 Use the cfgfmt exe tool to generate a binary profile file from the text file P...

Page 192: ...Appendix F Changing the Graphic on the Cisco Unified IP Phone LCD Screen F 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 193: ... G 1 Cable Specifications page G 2 Network Port Pinouts page G 2 Physical and Operating Environment Specifications Table G 1 shows the physical and operating environment specifications for the Cisco Unified IP Phone 7902G 7905G and 7912G Table G 1 Physical and Operating Specification Specification Value or Range Operating temperature 0 to 40 C 32 to 104 F Operating relative humidity 10 to 95 non c...

Page 194: ...craft 760 or equivalent Network Port Pinouts Although both the network and access ports are used for network connectivity they serve different purposes and have different port pinouts Network Port Connector Table G 2 describes the network port connector pinouts Power 100 240 VAC 50 60 Hz 0 5 A when using the AC adapter 48 VDC 0 2 A when using the in line power over the network cable Cables Two 2 p...

Page 195: ...3 describes the access port connector pinouts Table G 2 Network Port Connector Pinouts Pin Number Function 1 TD 2 TD 3 RD 4 48 Volts return1 1 When used to receive power from an inline power card in the Cisco Catalyst switch 5 48 Volts return1 6 RD 7 48 Volts source1 8 48 Volts source1 Table G 3 Access Port Connector Pinouts Pin Number Function 1 RD 2 RD 3 TD 4 Not Used 5 Not Used 6 TD 7 Not Used ...

Page 196: ...Appendix G Technical Specifications Network Port Pinouts G 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 0 SCCP Cisco Unified IP Phones OL 8151 01 ...

Page 197: ...ng 4 13 alternate TFTP network setting 4 13 App Load ID A 9 audience for this document xiii AudioMode parameter A 21 audio parameter AudioMode A 21 ConnectMode A 21 MediaPort A 22 TOS A 22 Authentication URL network setting 4 13 auto answer 5 2 auto registration using 2 10 using with TAPS 2 11 auxiliary VLAN description 2 3 network setting 4 10 B barge 5 3 BAT Bulk Administration Tool 2 12 bmp2log...

Page 198: ...gs 8 6 Cisco Unified CallManager Administration adding phones using 2 12 Cisco Unified IP Phone adding manually to Cisco Unified CallManager 2 12 to Cisco Unified CallManager 2 9 using auto registration 2 10 using auto registration with TAPS 2 11 using BAT 2 12 configuration file 2 7 configuration requirements 1 13 installation overview 1 13 installation requirements 1 13 mounting to wall 3 9 powe...

Page 199: ... 2 overview 1 13 startup network settings 3 11 through phone s web page A 6 user features 5 10 VLAN settings 4 28 connecting handset 3 6 to AC adapter 3 6 to a computer 3 6 to the network 3 6 ConnectMode parameter A 21 corporate directory configuring 5 8 D daisy chaining not supported 8 11 data VLAN 2 3 Default gateway A 11 default router assigning 4 22 Default Router 1 network setting 4 10 DHCP a...

Page 200: ... For Call Control 4 14 A 13 DSCP For Configuration 4 14 A 13 DSCP For Services 4 14 A 13 Dynamic Host Configuration Protocol See DHCP E Elapsed time A 14 Erase Configuration 4 13 erase configuration procedure 8 16 example_uprofile txt A 3 A 4 extension mobility 5 5 F features configuring on phone overview 1 12 configuring with Cisco Unified CallManager overview 1 11 informing users about overview ...

Page 201: ...ling preparing 2 9 requirements overview 1 13 interactive voice response system see IVR system interference cell phone 1 2 IP 1 9 IP address A 11 assigning 4 20 network setting 4 11 troubleshooting 8 5 IP Address network setting 4 9 IVR system access B11 entering data into B13 menu codes B11 navigating B16 overview B11 special characters B14 J join 5 5 L lddefault cfg profile file A 3 ldxxxxxxxxxx...

Page 202: ...tocols supported 1 8 Network Locale 4 13 A 12 Network Locale Version 4 13 A 12 network outages identifying 8 9 network parameter Dhcp A 16 DnsServer1 A 17 DnsServer2 A 17 Domain A 17 Nprintf A 19 OpFlags A 18 StaticIP A 16 StaticNetMask A 17 StaticRoute A 16 TftpServer1 A 16 TftpServer2 A 16 TraceFlags A 19 VLANSetting A 19 network port about 3 3 connecting to 3 3 3 6 network requirements for inst...

Page 203: ...TFTP server 4 10 User Locale 4 13 User Locale Version 4 13 Web Access Enabled 4 14 network settings accessing 4 5 startup configuration 3 11 nprintf exe 8 13 Nprintf parameter 8 14 A 19 nptcap 8 15 O operational VLAN network setting 4 10 Operational VLAN ID A 11 OpFlags parameter A 18 overview configuring Cisco Unified IP Phones 1 13 P parameter audio A 20 to A 22 format A 3 A 4 in profile file on...

Page 204: ...ile name conventions A 3 for individual phone A 2 for multiple phones A 2 gkdefault cfg A 3 gkxxxxxxxxxxxx A 3 lddefault cfg A 3 ldxxxxxxxxxxxx A 3 sample file A 3 text A 3 A 4 provisioning individual phone A 2 multiple phones A 2 through TFTP A 2 prserv 8 14 ptag dat A 5 Q Quality Reporting Tool 5 7 R Real time Transport Protocol See RTP Receive errors A 14 Receive overflow A 14 Receive packets A...

Page 205: ... startup failure 8 2 resolving problems with 8 2 startup process accessing TFTP server 2 5 configuring VLAN 2 5 contacting Cisco Unified CallManager 2 6 loading stored phone image 2 4 obtaining IP address 2 5 obtaining power 2 4 requesting configuration file 2 5 understanding 2 4 verifying 3 10 StaticIP parameter A 16 StaticNetMask parameter A 17 StaticRoute parameter A 16 statistics network 6 3 s...

Page 206: ...tilevel precedence and preemption MLPP 5 6 multiple calls on directory numbers 5 6 music on hold 5 6 privacy 5 7 redial 5 7 transfer 5 7 voice messaging system 5 7 TFTP alternate network setting 4 13 description 1 9 enabling alternate server 4 33 provisioning A 2 server assigning 4 32 server network setting 4 10 server setting on phone 4 10 troubleshooting 8 4 TFTP server 1 A 11 TFTP server 2 A 11...

Page 207: ...pgradelogo A 23 F 3 upgrading firmware E 1 User Datagram Protocol See UDP User Locale 4 13 A 12 User Locale Version 4 13 A 12 users accessing voice messages C 4 adding to Cisco Unified CallManager 5 10 documentation for C 2 how they get support C 1 required information C 1 subscribing to services C 3 V verifying firmware version 6 4 model 6 2 serial number 6 2 startup process 3 10 VLAN administrat...

Page 208: ...151 01 configuring 4 3 A 6 Device Information area A 9 Device Logs area A 14 disabling access to A 8 for Cisco Unified IP Phone 7905G A 1 A 6 for Cisco Unified IP Phone 7912G A 1 A 6 Network Configuration area A 10 Network Statistics area A 13 password A 7 preventing access to A 8 X XMLDefault cnf xml configuration file 2 6 ...

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