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Index

IN-3

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

OL-24619-02

shock

preventing damage

     B-4

site environment

maintenance factors

     B-1

solid state drive

     4-2

surge protectors

using

     B-6

switches

troubleshooting

     6-2

system problems

identifying

     6-1

system reliability

     2-5

T

temperature

maintenance guidelines

     B-2

troubleshooting

connections

     6-2

Ethernet controller

     6-2

network connections

     6-3

switches

     6-2

system hardware

     6-1

undetermined problems

     6-4

U

undetermined problems

troubleshooting

     6-4

uninterruptible power supplies

using

     B-6

V

vibration

preventing damage

     B-4

W

warnings

installation

     2-1

WAVE

installing

     3-2

maintaining

     B-1

removing or replacing

     3-9

Summary of Contents for 594

Page 1: ...e than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco website at www cisco com go offices Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide May 24 2013 Text Part Number OL 24619 02 ...

Page 2: ...ing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other o...

Page 3: ...l the WAVE 594 and WAVE 694 2 1 Safety Warnings and Cautions 2 1 Safety Guidelines 2 2 General Precautions 2 4 System Reliability Considerations 2 5 Protecting Against Electrostatic Discharge 2 5 Understanding the Environmental Requirements 2 5 Understanding the Power Requirements 2 6 Understanding the Grounding Requirements 2 6 C H A P T E R 3 Installing the WAVE 594 and WAVE 694 3 1 Rack Mountin...

Page 4: ...dule Fiber Optic SFP 5 3 Inline Interface 5 4 Ports and LED Indicators 5 5 Network Adapter Cabling Requirements 5 8 Gigabit Ethernet Copper 5 8 Gigabit Ethernet Fiber Optic 5 10 Installation Scenarios and Cabling Examples for Fast Ethernet Connections 5 10 C H A P T E R 6 Troubleshooting the System Hardware 6 1 Identifying System Problems 6 1 Checking Connections and Switches 6 2 Troubleshooting t...

Page 5: ... B 2 Altitude B 2 Dust and Particles B 3 Corrosion B 3 Electrostatic Discharge B 3 Electromagnetic and Radio Frequency Interference B 4 Magnetism B 4 Shock and Vibration B 4 Power Source Interruptions B 5 Using Power Protection Devices B 5 Surge Protectors B 6 Line Conditioners B 6 Uninterruptible Power Supplies B 6 I N D E X ...

Page 6: ...Contents vi Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide OL 24619 02 ...

Page 7: ...WAVE 694 in an equipment rack and how to maintain and troubleshoot the system hardware After completing the hardware installation procedures covered in this guide you will then use the appropriate related publications to configure your system See the Related Documentation section on page xiii Audience To use this installation guide you should be familiar with internetworking equipment and cabling ...

Page 8: ...nstall Cisco Interface Modules hard disk drives fans power supplies and memory Chapter 5 WAVE Interface Modules Describes the features and cabling requirements of the Cisco WAVE 594 and WAVE 694 Cisco Interface Modules Chapter 6 Troubleshooting the System Hardware Describes troubleshooting procedures for the hardware installation Appendix A WAVE 594 and WAVE 694 Hardware Specifications Gives a sum...

Page 9: ...ata Convention Description screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Variables for which you supply values are in italic screen font The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control ke...

Page 10: ...ation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS ...

Page 11: ...xi Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide OL 24619 02 ...

Page 12: ...xii Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide OL 24619 02 ...

Page 13: ...des the following documents Release Note for Cisco Wide Area Application Services Cisco Wide Area Application Services Upgrade Guide Cisco Wide Area Application Services Quick Configuration Guide Cisco Wide Area Application Services Configuration Guide Cisco Wide Area Application Services Command Reference Cisco Wide Area Application Services API Reference Cisco Wide Area Application Services Moni...

Page 14: ...ion on obtaining documentation submitting a service request and gathering additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content...

Page 15: ...d controls This chapter contains the following sections Supported Products page 1 1 Hardware Features page 1 1 Connecting a Console Terminal page 1 6 Supported Products The WAVE 594 and WAVE 694 appliance supports Cisco Wide Area Application Services WAAS software version 4 4 1 and later releases Hardware Features This section illustrates and describes the front and back panel controls ports and L...

Page 16: ...anel Components and LEDs Figure 1 1 shows the front panel components Figure 1 1 Front Panel 1 Interface Module slot 6 10 100 1000 GE 0 0 connector 2 Hard drive bay 1 device number 0 7 10 100 1000 GE 0 1 connector 3 Hard drive bay 2 device number 1 8 External USB port 4 Console port mini USB 9 Power On button 5 Console port RJ 45 246569 1 2 3 4 5 6 7 8 9 Cisco Wide Area Virtualization Engine 594 ...

Page 17: ...king Drive activity is normal Green On Online Green Blinking 1Hz Drive locate Off No reading writing no activity 5 NIC link activity Green On Link exists Green Blinking Activity exists Off No link detected 6 NIC speed Off 10Mbps connection Green On 100Mbps connection Yellow On 1000Mbps connection 7 System power LED Green On System is on Off Power cord is not attached or power supply failure has oc...

Page 18: ...e back panel LEDs Figure 1 4 Back Panel LEDs Table 1 2 describes the back panel LEDs and their functions 1 Power supply 1 5 Fan 4 2 Power supply 0 6 Fan 3 3 Fan 6 7 Fan 2 4 Fan 5 8 Fan 1 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Table 1 2 Back Panel LEDs LED Color State Description 1 2 Power supply status Off No AC power to all power supplies Red Blinking No AC power to this power supply Green Blinking AC p...

Page 19: ...0BASE TX and 1000BASE T Fast Ethernet standards require Category 5 or higher cabling The WAVE 594 and WAVE 694 appliance has two Ethernet connectors that are attached to the Ethernet controllers see Figure 1 5 The Ethernet controllers are integrated on the system board They provide an interface for connecting to a 10 Mbps 100 Mbps or 1 Gbps network and provide full duplex FDX capability which enab...

Page 20: ... to your appliance with a console terminal or PC Note You cannot use both ports at the same time If both ports are connected the mini USB port takes priority Note When using the mini USB port to connect to a Windows based PC for the first time you must install the Windows USB driver on the PC first See the Installing the Cisco USB Driver section on page 1 6 Cabling The following cables included wi...

Page 21: ...p 3 Click Install The InstallShield Wizard Completed window appears Step 4 Click Finish Step 5 Connect the USB cable to the PC USB port and WAVE appliance mini USB console port Within a few moments the Found New Hardware Wizard appears Follow the instructions to complete the installation of the driver Step 6 Once the installation is finished the USB console is ready for use Note If the driver has ...

Page 22: ...1 8 Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide OL 24619 02 Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 594 and 694 Connecting a Console Terminal ...

Page 23: ... the Grounding Requirements page 2 6 Note Read the Regulatory Compliance and Safety Information for Cisco Wide Area Virtualization Engines document and the Site Preparation and Safety Guide that came with your appliance before you begin the installation Safety Warnings and Cautions Before you install the WAVE 594 and WAVE 694 observe the following safety warnings and cautions Warning Read the inst...

Page 24: ...st 7 6 cm 3 0 in of clearance at the front and back of the WAVE appliance Caution To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect ...

Page 25: ...ion Engine 594 and 694 Hardware Installation Guide OL 24619 02 Chapter 2 Preparing to Install the WAVE 594 and WAVE 694 Safety Guidelines System Reliability Considerations page 2 5 Protecting Against Electrostatic Discharge page 2 5 ...

Page 26: ...rate the product only from the type of power source indicated on the electrical ratings label If you are not sure of the type of power source required consult your service representative or local power company Use only approved power cables If you have not been provided with a power cable for your WAVE appliance or for any AC powered option intended for your system purchase a power cable that is a...

Page 27: ...tronic components You can do so by touching an unpainted metal surface on the chassis You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your system Just before unwrapping the anti...

Page 28: ... circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the WAVE appliance For details about the WAVE 594 and WAVE 694 power requirements see Appendix A WAVE 594 and WAVE 694 Hardware Specifications Understanding the Grounding Requirements To ensure proper operation and safety you must properly ground the WAVE appliance In the U...

Page 29: ...Tools To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack Leave a minimum clearance of 63 5 cm 25 in in front of the rack Leave a minimum clearance of 76 2 cm 30 in behind the rack Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks The WAVE 594 and WAVE ...

Page 30: ...ount in a 4 post rack or front mount in a 2 post rack Table 3 1 lists the rack mounting hardware included in your shipping container You will need a Phillips screwdriver Verify that you have received the following items for the installation Rack Mounting and Cabling the WAVE 594 and WAVE 694 There are two ways you can rack mount the WAVE appliance The following topics are included in this section ...

Page 31: ... 4 Step 3 Attach the rear rack mount holder brackets item 2 in Table 3 1 using the six rear bracket holder screws item 5 in Table 3 1 Note The front arrow must point toward the front of the chassis Figure 3 1 Attaching the Brackets Warning To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following...

Page 32: ...le 3 1 see Figure 3 2 Figure 3 2 Attaching Rear Rack Mount to the Rack Step 5 Insert the chassis between the mounting posts and secure see Figure 3 3 a Insert the chassis into the rack with the rear rack mount holders sliding into the rear rack mount brackets b Align the mounting holes in the front brackets with the mounting holes in the equipment rack c Secure the chassis using four two on each s...

Page 33: ...ont mount the WAVE appliance in a 2 post rack Note There must be an empty 1RU space in the rack directly below the chassis to allow space for the back edge to sag A sag of up to 1 2RU 7 8 is acceptable Step 1 Prepare for installation by reading the Rack Mounting Considerations Parts and Tools section on page 3 1 and verify that you have the correct tools and rack mount hardware necessary for the i...

Page 34: ... front brackets with the mounting holes in the equipment rack b Secure the chassis using four two on each side rack screws item 6 or 7 in Table 3 1 through the holes in the front brackets and into the threaded holes in the mounting post c Use a tape measure and level to ensure that the chassis is installed straight and level Note Since the chassis is secured in the rack by the front edge only ther...

Page 35: ...4 and WAVE 694 Figure 3 5 Rack mounting the Chassis Step 4 Verify that the chassis is securely installed in the rack Cabling Use the following information see Figure 3 6 when connecting peripheral cables to the WAVE appliance Warning To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors ...

Page 36: ...ll externally connected devices Step 5 Press the power control button on the front of the WAVE appliance The system should begin booting Once the operating system boots you are ready to initialize the basic software configuration See the software configuration guide for details Note While the WAVE appliance is powering up the green power on LED on the front of the appliance is on Checking the LEDs...

Page 37: ...ending requests to the other WAVE appliances When you remove a WAVE appliance the pages that were cached on that appliance are no longer available to the router or other WAVE appliances You might see an increase in outgoing web traffic that might have otherwise been fulfilled by the WAVE appliance that you are removing However after a time the router and other WAVE appliances redistribute the load...

Page 38: ...3 10 Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide OL 24619 02 Chapter 3 Installing the WAVE 594 and WAVE 694 Removing or Replacing a WAVE Appliance ...

Page 39: ...ddition to the two onboard Gigabit Ethernet ports the WAVE 594 and WAVE 694 can accommodate one optional Interface Module network module 4 port Gigabit Ethernet Copper Bypass Interface Module 8 port Gigabit Ethernet Copper Bypass Interface Module 4 port Gigabit Ethernet Fiber Optic Bypass Interface Module 2 port 10 Gigabit Ethernet Fiber Optic SPF Interface Module For information on the features o...

Page 40: ... hot swappable Step 3 Locate the Interface Module slot in the appliance chassis and slide the Cisco Interface Module into the slot until the ejector lever is seated To remove an Interface Module first use the ejector lever to unlatch and then pull out the Interface Module See Figure 4 1 Figure 4 1 Interface Module Removal Step 4 Power on the appliance Step 5 For information about connecting cables...

Page 41: ...ets all drive numbers Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Note All hard disk drives being used in the appliance must be identical Caution To maintain proper system cooling do not operate the appliance for more than 1 minute without either a hard disk drive or a filler panel installed in each ba...

Page 42: ...complete A disk rebuild operation may take several hours You can check if the rebuild operation is complete by using the show disk details command in EXEC mode The physical drive state will be Online and the RAID logical drive state will be Okay after the rebuild operation is completed Step 9 Use the show disk tech command in EXEC mode to verify that the firmware and BIOS information is correct fo...

Page 43: ...Supply The WAVE appliance supports two power supply assemblies that are hot swap capable Power supply assemblies can only be inserted in one orientation Note Power supply assemblies must be inserted and can only function with the surface marked TOP facing up Caution To maintain proper system cooling do not operate the appliance for more than 1 minute without either a power supply or a filler panel...

Page 44: ...e new power supply is receiving power Note If a power supply alarm occurs and you power down the WAVE appliance to replace the power supply you must use the clear bmc event log global configuration command and then reboot to clear the alarm Installing Memory This section provides basic instructions for installing memory in your WAVE 594 and WAVE 694 It contains the following topics Removing the Co...

Page 45: ...and disconnect all external cables and power cords Step 3 Remove the WAVE appliance from the rack Step 4 Loosen the screw on the top that secures the access panel to the WAVE appliance Step 5 Slide the access panel toward the front of the WAVE appliance then lift it from the WAVE appliance Installing Memory Modules The WAVE 594 appliance supports either 8 GB or 12 GB of memory using 2 GB RDIMM mem...

Page 46: ...WAVE 694 appliance To install a Cisco memory upgrade on the WAVE 594 from 8 GB to 12 GB or on the WAVE 694 from 16 GB to 24 GB follow these steps A3 A2 A1 B3 B2 B1 330139 Table 4 1 WAVE 594 RDIMM Configurations Slot A3 Slot A2 Slot A1 Slot B3 Slot B2 Slot B1 8 GB Memory 2 GB 2 GB 2 GB 2 GB 12 GB Memory 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB Table 4 2 WAVE 694 RDIMM Configurations Slot A3 Slot A2 Slot A1 Sl...

Page 47: ...To upgrade from 8 GB to 12 GB on a WAVE 594 install a 2 GB RDIMM memory module into all six slots See Figure 4 6 To upgrade from 16 GB to 24 GB on a WAVE 694 install a 4 GB RDIMM memory module into all six slots See Figure 4 6 Figure 4 6 Installing an RDIMM Step 7 Check to make sure that the DIMM latches are fully engaged in the notches Step 8 Install the access panel a Lower the access panel onto...

Page 48: ...with your rack cabinet for more information Step 10 Connect the cables and power cords For information on connecting cables and power cords see the Rack Mounting and Cabling the WAVE 594 and WAVE 694 section on page 3 2 Step 11 Reboot the WAVE appliance Step 12 Use the show memory EXEC mode command to verify that the memory you installed is recognized by the WAVE appliance Step 13 Repartition the ...

Page 49: ...face Module section on page 4 1 For adapter specifications see Table A 2 in Appendix A Interface Module Descriptions The WAVE appliance supports one optional 4 port Copper Gigabit Ethernet Interface Module 8 port Copper Gigabit Ethernet Interface Module 4 port Fiber Optic Gigabit Ethernet Interface Module or 2 port SFP Fiber Optic 10 Gigabit Ethernet Interface Module This section contains the foll...

Page 50: ...es Interface Module Descriptions Figure 5 1 Gigabit Ethernet Interface Module 4 Port Copper Figure 5 2 Gigabit Ethernet Interface Module 8 Port Copper Gigabit Ethernet Interface Module Fiber Optic The fiber optic Gigabit Ethernet Interface Module is available in 4 ports This model supports bypass See Figure 5 3 246685 246687 ...

Page 51: ...Module Descriptions Figure 5 3 Gigabit Ethernet Interface Module 4 Port Fiber Optic 10 Gigabit Ethernet Interface Module Fiber Optic SFP The fiber optic Gigabit Ethernet Interface Module is available in 2 ports This model does not support bypass See Figure 5 4 Figure 5 4 Gigabit Ethernet Interface Module 2 Port Fiber Optic 246686 246684 ...

Page 52: ... right InlinePort interfaces are numbered slot group lan or slot group wan The last attribute is the LAN or WAN designator For copper Interface Modules the top row consists of WAN ports and the bottom row consists of LAN ports For fiber Interface Modules the ports are designated as WAN and LAN form left to right For example the four ports on the 4 port fiber Interface Module are designated as W0 L...

Page 53: ...dule has an LED that corresponds to each port Table 5 1 describes the LEDs Figure 5 7 shows the Gigabit Ethernet ports and LEDs for the 4 port and 8 port Copper Interface Module 246548 4 PORT BYPASS 0 1 2 3 Status GE 0 1 GE 2 3 1 2 GE 0 1 GE 2 3 GE 4 5 GE 6 7 8 Port GE Copper Inline 0 1 2 3 Status 0 1 2 3 Status 246548 1 2 2 Table 5 1 Copper Interface Module Power and Status LEDs LED Name Color St...

Page 54: ...D that corresponds to each port Table 5 3 describes the LEDs 1 8 Speed LED Link Activity LED 330210 Table 5 2 Copper Interface Module Gigabit Ethernet LEDs Name Color State Description NIC link activity Green On Link exists Green Blinking Activity exists Off No link detected NIC speed Off 10Mbps connection Green On 100Mbps connection Yellow On 1000Mbps connection 246550 GE 0 GE 1 GE 2 GE 3 4 Port ...

Page 55: ...t Table 5 4 describes the LEDs 2 Activity Green On Link exists Green Blinking Transmitting Off No link detected 3 Bypass status Green Normal Indicates the inline port pair is in interception mode Amber Bypass Indicates the inline port pair is in bypass mode Table 5 3 Fiber Optic Interface Module Power and Status LEDs 246551 A S A S 10GE 0 10GE 1 2 Port 10GE SFP 1 4 2 3 Table 5 4 Inline Network Ada...

Page 56: ...cting a WAVE inline appliance between two devices using Gigabit Ethernet you can use either straight through cables crossover cables or any combination of the two cable types regardless of the type of device However for consistency we recommend that you use straight through cables for all Gigabit Ethernet connections Table 5 5 shows the cable requirements for WAVE appliance and non WAVE appliance ...

Page 57: ...t Ethernet connections follow these steps Step 1 Determine the type of cable that you would use for a direct connection between your two end devices without a WAVE inline network appliance connected between them by using the following standard cabling rules When you are directly connecting two network devices that are similar such as two switches use a crossover cable When you are directly connect...

Page 58: ...orted for use with the 2 port Fiber Optic 10 Gigabit Ethernet Interface Module SFP 10G SR Short range fiber xcvr SFP H10G CU3M Three meter captive copper cable with xcvrs SFP H10G CU5M Five meter captive copper cable with xcvrs Transceivers not supported will be rejected by the software For fiber cable length reach and IEEE standards for the supported transceivers refer to the pluggable 10G optics...

Page 59: ... a crossover cable between the two WAVE appliances See Figure 5 12 Figure 5 10 Cabling for a Single Inline WAVE Appliance with Redundant WAN Connections 1 Connection Management Gigabit Ethernet 1 0 Cable type Straight through recommended 2 Connection WAVE to LAN switch using InlineGroup 1 0 Fast Ethernet LAN0 InlinePort 1 0 lan Cable type Straight through 3 Connection WAVE to LAN switch using Inli...

Page 60: ...VEs 1 Connection WAVE 1 to LAN switch Fast Ethernet LAN0 InlinePort 1 0 lan Cable type Straight through 2 Connection WAVE 1 to WAVE 2 Fast Ethernet WAVE1 WAN0 InlinePort 1 0 wan to WAVE 2 LAN0 InlinePort 1 0 lan Cable type Crossover 3 Connection WAVE 2 to WAN router Fast Ethernet WAVE 2 WAN0 InlinePort 1 0 wan Cable type Crossover MGMT 243289 WAVE1 WAN Router B WAVE2 LAN switch 3 1 2 0 1 2 3 LINK ...

Page 61: ...les for Fast Ethernet Connections 1 Connection WAVE 1 to LAN switch Fast Ethernet WAVE 1 LAN0 InlinePort 1 0 lan Cable type Straight through 2 Connection WAVE 1 to WAVE 2 Fast Ethernet WAVE 1 WAN0 InlinePort 1 0 wan to WAVE 2 LAN0 InlinePort 1 0 lan Cable type Crossover 3 Connection WAVE 2 to WAN router Fast Ethernet WAVE 2 WAN0 InlinePort 1 0 wan Cable type Crossover ...

Page 62: ...5 14 Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide OL 24619 02 Chapter 5 WAVE Interface Modules Installation Scenarios and Cabling Examples for Fast Ethernet Connections ...

Page 63: ...edirection is enabled it is disabled by default all the tests available from a keyboard are accessible through the console connection as well Mouse support however is not available through the console connection Caution Customer replaceable components include the WAVE Interface Modules hard disk drives power supply assemblies fans and memory All other components that are not orderable as spare har...

Page 64: ...to a power strip or power distribution unit turn the power strip off and then on again If the power strip is receiving power go to Step 5 If the power strip is not receiving power go to Step 3 Step 3 Plug the power strip into another electrical outlet If the power strip is receiving power the original electrical outlet probably does not function Use a different electrical outlet If the power strip...

Page 65: ...or device to which the WAVE appliance is connected supports autonegotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the switch Check the Ethernet controller LEDs on the appliance back panel See Figure 1 2 These LEDs indicate whether a problem exists with the connector cable or switch The Ethernet link status LED is on when th...

Page 66: ...ller to match the switch Both sides of the connection must be set the same Mixing autonegotiation and hard coded configurations will result in half duplex which causes a CRC error on the interface If you manually configured duplex mode make sure that you also manually configure the speed The Ethernet activity LED does not work Check the following The network might be idle Try sending data from thi...

Page 67: ...t your customer service representative Step 4 Power up the appliance If the problem remains contact Cisco TAC Note If the problem goes away when you remove a device from the system and replacing that device does not correct the problem contact Cisco TAC Note If you suspect a networking problem and all the system tests pass check if there is a network cabling problem external to the system Problem ...

Page 68: ... nonworking systems might help to resolve the problem Error Symptoms You can use the error symptom tables to find solutions to problems that have definite symptoms In the following tables Table 6 2 to Table 6 8 the first entry in the Cause and Action column is the most likely cause of the symptom Table 6 2 Hard Disk Drive Problems Symptom Cause and Action Hard disk drive stops responding during sy...

Page 69: ...ount of system memory displayed is less than the amount of physical memory installed 1 Verify the system fault LED is not lit on the front panel 2 Verify the correct number of DIMMS are present including serial numbers using the show hardware command 3 Check for memory alarms using the show alarms command Table 6 6 Hardware Option Problems Symptom Cause and Action A hardware option that was just i...

Page 70: ...he appliance does not power down 1 Turn off the appliance by pressing the power control button for 5 seconds 2 Restart the appliance 3 If the power control button does not work disconnect the power cord for 20 seconds Reconnect the power cord and restart the appliance The appliance unexpectedly shuts down and the LEDs on the operator information panel are not lit See the Undetermined Problems sect...

Page 71: ...AVE 594 and WAVE 694 Table A 1 WAVE 594 and WAVE 694 Features and Specifications Specification Description Microprocessor 1 Intel Xeon Quad Core Processor X3430 or 1 Intel Xeon Quad Core Processor X3450 2 4 GHz and 2 67 GHz respectively 8 MB cache Memory 8 GB to 24 GB ECC DDR3 SDRAM RDIMM 1333MT s Mass storage WAVE 594 1 500 GB SATA hard disk drive or RAID 1 array with two 500 GB SAS hard disk dri...

Page 72: ...mum of 85 at 100 electrical load Acoustic noise2 Idle 43 9 dBA Operating 70 load 46 9 dBA Environment Air temperature Operating3 0 to 40 C 32 to 104 F Non operating 30 to 60 C 22 to 140 F Humidity Operating 10 to 90 RH non condensing Nonoperating 5 to 95 RH non condensing Altitude Operating 3 050 m 10 000 ft Nonoperating 4572 m 15 000 ft 1 Electrical input specifications apply at 23 ºC 73 4 ºF 2 L...

Page 73: ...Interface Module 4 RJ 45 socket connectors 8 Port Interface Module 8 RJ 45 socket connectors Fiber Optic Gigabit Ethernet Bypass 4 port IEEE standard Gigabit Ethernet 1000BASE SX IEEE 802 3 2000 Duplex Supports full duplex only Optical reach 137 m 449 ft to any individual port to account for 274 m 899 ft total when operating in bypass mode Data transfer rate 2000 Mbps Ports 4 Fixed LC Duplex Conne...

Page 74: ... Specifications Operating humidity 10 to 90 RH non condensing Operating temperature 0 to 40 ºC 32 to 104 ºF Operating altitude 3 050 m 10 000 ft Non operating temperature 30 to 60 ºC 22 to 140 ºC Non operating humidity 5 to 95 RH non condensing Non operating altitude 4 572 m 15 000 ft Table A 2 Inline Network Adapter Specifications continued Specification Description ...

Page 75: ...ng air in through various openings in the system and blowing it out the back However the fan also draws dust and other particles into the system causing contaminant buildup which results in an increase in the system s internal temperature and interferes with the operation of various system components To avoid these conditions we recommend keeping your work environment clean to reduce the amount of...

Page 76: ...emain unobstructed especially the fan vent on the back of the system Clean the system at regular intervals to avoid any buildup of dust and debris which can cause a system to overheat If the system has been exposed to abnormally cold temperatures allow a 2 hour warm up period to bring it up to a normal operating temperature before turning it on Failure to do so may cause damage to internal compone...

Page 77: ...stem connectors is a gradual process that can eventually lead to intermittent failures of electrical circuits To prevent corrosion you should avoid touching contacts on boards and cards Protecting the system from corrosive elements is especially important in moist and salty environments which tend to promote corrosion Also as a further deterrent to corrosion the system should not be used in extrem...

Page 78: ...h the system cover installed Ensure that the screws on all peripheral cable connectors are securely fastened to their corresponding connectors on the back of the system Always use shielded cables with metal connector shells for attaching peripherals to the system Magnetism Because they store data magnetically hard disk drives are extremely susceptible to the effects of magnetism Hard disk drives s...

Page 79: ...owing Copier machines Air conditioners Vacuum cleaners Space heaters Power tools Teletype machines Adding machines Laser printers Facsimile machines Any other motorized equipment Besides these appliances the greatest threats to a system s supply of power are surges or blackouts caused by electrical storms Whenever possible turn off the system and any peripherals and unplug them from their power so...

Page 80: ...tion line conditioners cost more than surge protectors up to several hundred dollars However these devices cannot protect against a complete loss of power Uninterruptible Power Supplies Uninterruptible power supply UPS systems offer the most complete protection against variations in power because they use battery power to keep the system running when AC power is lost The battery is charged by the ...

Page 81: ...onsole port 1 6 corrosion preventing damage B 3 cover removing 4 6 D DC power installation precautions 2 5 drives installing 4 3 dust preventing damage B 3 E electromagnetic interference See EMI electrostatic discharge See ESD EMI preventing effects of B 4 environment maintaining B 1 ESD preventing damage 2 5 B 3 Ethernet controller troubleshooting 6 2 troubleshooting chart 6 3 Ethernet port conne...

Page 82: ...1 3 front view 1 2 1 4 Interface Module 5 5 5 6 5 7 line conditioners using B 6 M magnetism preventing effects of B 4 maintenance B 1 to B 5 memory problems 6 7 N network connection problems 6 3 removing WAVE from 3 9 P ports Interface Module 5 5 5 6 5 7 serial 1 6 power connecting to system 3 8 problems 6 8 power source interruptions preventing damage from B 5 power supplies using uninterruptible...

Page 83: ... 2 system problems identifying 6 1 system reliability 2 5 T temperature maintenance guidelines B 2 troubleshooting connections 6 2 Ethernet controller 6 2 network connections 6 3 switches 6 2 system hardware 6 1 undetermined problems 6 4 U undetermined problems troubleshooting 6 4 uninterruptible power supplies using B 6 V vibration preventing damage B 4 W warnings installation 2 1 WAVE installing...

Page 84: ...Index IN 4 Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide OL 24619 02 ...

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