8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
Summary of Contents for 2002 Venture
Page 1: ......
Page 6: ...v These are some examples of vehicle symbols you may find on your vehicle ...
Page 38: ...1 32 Put someone on it Get it up to speed Then stop the vehicle The rider doesn t stop ...
Page 206: ...2 98 The Instrument Panel Your Information System ...
Page 434: ...6 62 GM Vehicle Care Appearance Materials ...
Page 453: ...Scheduled Maintenance 7 7 ...
Page 454: ...Scheduled Maintenance 7 8 ...
Page 471: ...7 25 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 472: ...7 26 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 473: ...7 27 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 474: ...7 28 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...