CHEELCARE Companion User Manual Download Page 3

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V1.1, May 12, 2020

Companion User Manual

Table of Contents`

Revision History ......................................................................................................................... 1

Introduction ................................................................................................................................ 2

Labels and symbols ................................................................................................................ 2

Safety Measures and Precautions ...................................................................................... 3

Overview of Major Components ................................................................................................. 5

Specifications ............................................................................................................................. 6

Companion Delivery Check Up .................................................................................................. 6

Unboxing ................................................................................................................................ 7

Companion Installation Instructions ............................................................................................ 9

Docking Module Assembly .............................................................................................. 9

Assembling the Docking Module for Foldable Wheelchairs ................................................. 9

Adjustment of the Docking Module (DM) for Foldable Manual Wheelchair .........................11

Assembling the Docking Module for Rigid Manual Wheelchair ...........................................12

Attaching/ Detaching the Companion Adapter .......................................................................16

Assembling the Companion Power Unit .........................................................................17

Control module installation .................................................................................................17

Docking port installation .....................................................................................................19

Attaching the Companion Unit to the Companion Adapter ........................................................21

Detaching the Companion Unit from the Companion Adapter ...................................................22

Companion Operating Instructions ............................................................................................23

Powering On / Off ..................................................................................................................23

Driving ...................................................................................................................................23

Braking ..................................................................................................................................24

Charging the Companion .......................................................................................................24

Companion Maintenance ..........................................................................................................25

Battery and Charging .............................................................................................................25

Cleaning and Overall Care ....................................................................................................25

Maintenance schedule ...........................................................................................................26

Troubleshooting Guide ..............................................................................................................26

Warranty Terms ........................................................................................................................27

Warranty period .....................................................................................................................28

Warranty conditions ...............................................................................................................28

How does the warranty process work? ..................................................................................28

Warranty Registration Form ...................................................................................................29

Summary of Contents for Companion

Page 2: ...o farther Before using the Companion please read this manual and follow the provided instructions to ensure the safe use of the product For more information about this and other CHEELCARE products as well as detailed installation videos please see CHEELCARE website https www cheelcare com Companion product page https www cheelcare com products companion In case of any questions or concerns please ...

Page 3: ...Assembling the Docking Module for Rigid Manual Wheelchair 12 Attaching Detaching the Companion Adapter 16 Assembling the Companion Power Unit 17 Control module installation 17 Docking port installation 19 Attaching the Companion Unit to the Companion Adapter 21 Detaching the Companion Unit from the Companion Adapter 22 Companion Operating Instructions 23 Powering On Off 23 Driving 23 Braking 24 Ch...

Page 4: ...mpanion User Manual Copyright 2020 by CHEELCARETM All rights reserved P a g e 1 Revision History Date Version Changes March 25 2020 V1 0 Initial release May 12 2020 V1 1 Added Docking Module for Foldable Manual Wheelchair ...

Page 5: ...air into a powerful electric unit Even with the Companion add on attached the full unit remains compact enough for easy and comfortable operation even in narrow or crowded places Just as quickly the Companion add on can be detached and thanks to its patented lightweight design the Companion meets strict travelling requirements Labels and symbols Please take note of some symbols to better understan...

Page 6: ...ations of your wheelchair manufacturer MECHANICAL OPERATION To prevent accidental activation of the Companion always completely turn the power OFF when parked transferring from to the wheelchair or loading unloading Power OFF the Companion BY KEY and take it out Powering OFF by the red OFF button only is not safe enough Regularly check that all connection parts are fastened tightly and not damaged...

Page 7: ... so that both wheels of the wheelchair go over the obstacle at the same time Ask for help whenever you are not sure you will be able to safely drive over any obstacle in your way General driving recommendations Always start driving in Speed Mode 1 to avoid tire spinning When turning slow down and lean your body into the curve for better stability Hold handlebars firmly with both hands while drivin...

Page 8: ...t DCU Docking Port DP Power Unit PU Kickstand KS Camber tube and crossbar must have a diameter range between 19mm 0 75 and 50 8mm 2 The same diameter range is applied to frame tubes of the foldable wheelchair Pictures and drawings may slightly differ from the actual product Crossbar Camber tube DM Docking Module CA Companion Adapter PU Power Unit DCU Driving Control Unit DP Docking Port KS Kicksta...

Page 9: ...n If you see any external damage do not open the box and immediately contact us at sales cheelcare com and the authorised dealer where the unit was purchased If the shipping box is undamaged remove all parts of the Companion from the cardboard protective boxes and check that everything is there based on the pictures below Do not remove the packaging material separating the two plates of the Dockin...

Page 10: ...Docking Module components for rigid wheelchairs Jump to the next picture if you have a foldable wheelchair For your convenience all parts are marked with numbers There are also included Set of the Allen keys Open end wrench A box with rubber rings and rubber strips Tools Docking Module DM Docking Port DP Charger 1 3 4 2 5 Set of Allen keys Open end wrench Rubber inserts ...

Page 11: ... Docking Module components for foldable wheelchairs Check the rest of the box contents for damages Docking Module with attached bag of fasteners Two boxes with clamps and the rubber inserts Allen keys Open end wrench Docking Port Driving Control Unit DCU Companion Adapter CA Power Unit PU Set of keys Steering stem ...

Page 12: ...w the instructions below If your wheelchair is rigid skip to Adjustment of the Docking Module DM for Foldable Manual Wheelchair If you find yourself uncomfortable with the short or far distance from your shoulders to handlebar or there is not enough space for the footrest perform the following steps 1 Unscrew the locknuts from the screws to disassemble the DM port from the bracket 2 Move the DM po...

Page 13: ...ps rubber rings and strips Check that your chair can accommodate clamps in orientation 1 otherwise use orientation 2 Position both halves of the clamps on the side of the frame tubes upon the chosen orientation If the clamps do not fit tightly around the frame tubes choose appropriate rubber rings or strips and attach them between the clamp and tube to ensure a tight fit Secure the clamps in place...

Page 14: ...dule Insert the screws from inside the Docking Module into the mounting holes of the clamps Place a locknut onto the screw from the opposite side Tighten the locknuts onto the screws to secure the connection of the Docking Module to the clamps 4 Now you should tighten the screws of the clamps with the Allen key to secure them to the frame of the wheelchair 5 Your chair is now equipped with the lig...

Page 15: ...for the footrest perform the following steps 5 Unscrew the locknuts from the screws to disassemble the DM port from the bracket 6 Move the DM port forward if you need the handlebar further or backward if you need the handlebar closer in 5cm 2 range 7 Locate the matching mounting holes and insert the screws to connect the DM port spacers and DM bracket 8 Secure the connection of the DM port to the ...

Page 16: ...ring or strip between the clamp and tube to ensure a tight connection Place the top halves of the clamp over the camber tube Secure the clamps in place but do not tighten them yet You will need to adjust the position of this assembled part later 2 Use a ruler or measuring tape to measure the length D from the front edge of the cushion seat to the crossbar Subtract 9 cm 3 5 from this length Use thi...

Page 17: ...ch 4 Unscrew clamp top halves Position the assembled module under the crossbar of the wheelchair Place the top half of the clamp over the crossbar Depending on the diameter of the crossbar insert matching rubber ring or strip between the clamp and tube to ensure a tight connection Secure the clamp in place with an Allen key but do not tighten them yet You will need to adjust the position of this p...

Page 18: ...sition is achieved locate two matching pairs of holes in part 4 and part 1 Fasten using the screws and locknuts from the bag attached to part 4 Tighten the screws with an Allen key while holding the locknuts in place with the open end wrench Part 3 Part 4 Locknuts Screws Part 1 Pair of matching holes Part 3 Part 3 should be parallel to the ground or its front edge slightly below horizontal line bu...

Page 19: ...the middle of the camber tube then secure the clamps in place by tightening the screws 7 Make sure that part 2 is centered in the middle of the crossbar then secure the clamps in place by tightening the screws 8 Your chair is now equipped with the lightweight universal Docking Module developed for you by CHEELCARE Part 1 Part 2 Center line ...

Page 20: ...t it in the Docking Module as shown in the drawing below 2 Slide the Companion Adapter backward and up at an angle so that the back slot aligns with the back axle of the Docking Module 3 Pull the front of the Companion Adapter up until you hear a click which indicates that the mechanism is securely locked in place 4 To detach the Companion Adapter from the Docking Module press the rear latch lever...

Page 21: ... properly align the parts tighten the screws or properly position and secure the stem extender and adjustable stem may result in personal injury 1 Fully slide the Driving Control Unit DCU into the steering stem of the Power Unit PU 2 Visually align the handlebars perpendicular to the wheel 3 Tighten the clamp screws on the stem Steering stem Screws PU DCU Wheel Kickstand KS ...

Page 22: ...w 5 You also may adjust the height of the handlebar by adding or removing stem spacers see picture above To avoid risk of injury and unit damage do not power ON the Companion without securing the DCU connection to the steering stem of the Power Unit 6 Driving Control Unit DCU components Screw Stem spacers Power On Off button Speed control switch Brake lever Power On Off switch with two keys one sp...

Page 23: ... Docking Port DP you will need part 5 and the screws and locknuts from the bag attached to part 5 2 Part 5 consists of two plates with two pre assembled axles The plates are separated by packaging material Do not remove the packaging material separating the two plates of the Docking Port DP until after finishing the installation 3 Let the Companion Power Unit to freely stand on the kickstand 4 Mov...

Page 24: ... the Docking Port up or down so that its upper axle touches the upper tooth of the Companion Adapter Mark this position 6 Insert the screws through the holes in the Power Module that align with the holes of the Docking Port plates Secure with the locknuts but do not tighten them yet Docking Port upper axle proper position Companion Adapter Upper tooth Screws Locknuts ...

Page 25: ...ard and slightly up from the wheelchair as shown the Companion will pivot on the upper axle until you hear a click this will mean that the locking mechanism is activated and the Adapter and the Power Unit are connected The casters of your wheelchair should lift off the ground The recommended gap between the casters and the ground is about five centimeters two inches Upper axle and tooth in contact...

Page 26: ...it the front of your wheelchair will fall from five centimeters two inches height To avoid injury while detaching the Companion Unit from the Adapter firmly hold the steering stem with one hand while pressing the release front latch lever with the other hand Power OFF the Companion with the key before detachment or attachment Take the key out of the switch to ensure there is no accidental power ON...

Page 27: ... the unit The red button may stay in pressed position if the unit power OFF is done by key only Driving Always keep both your hands on the handlebar in order to maintain control 1 Place both hands on the handlebars 2 To start driving twist the throttle on the right handlebar Always start on Speed Mode 1 and slightly increase throttle twist to achieve desired speed in accordance to your surrounding...

Page 28: ...wer for your whole trip To charge the battery 1 Turn the Companion OFF and remove the key 2 Connect the charger to the charging port and the other end to a standard outlet Important To charge the Companion use only the charger provided A red light on the charger indicates that the Companion battery is charging A green light indicates that the Companion battery is completely charged 3 When charging...

Page 29: ...oing to be used for a long period of time make sure it is still being fully charged every two months in order to avoid deep discharge battery damage Cleaning and Overall Care 1 Always ensure the Companion is powered off and the charger is unplugged before cleaning to prevent damage and the risk of electric shock 2 The exterior frame and wheel can be cleaned using a soft cloth dipped in non abrasiv...

Page 30: ...rofessional service provider to replace the tires Check fastening screws Weekly Inspect fasteners visually for any damage Check that all connections are tightened properly Troubleshooting Guide The Companion Unit is not powering ON Make sure that you turned ON the power with your key and pressed the red power button on the handlebar Ensure that the battery is fully charged charger indicates a GREE...

Page 31: ...LCARE reserves the right to charge the owner for any costs incurred from defective parts due to damage to the Companion not covered by this warranty When calling your service provider or CHEELCARE with service or warranty issues please provide the serial number S N and date of purchase of your Companion Warranty Exclusions excluding factory defects Tires Brake pads and cables Handgrips Any other n...

Page 32: ...es of the Companion have been disassembled installed or repaired by the user or an unauthorized third party The Companion has been damaged as a result of accidents caused by disregarding the Safety Measures and Precautions in this manual such as speeding or driving over obstacles The device has undergone any modifications or repairs that were not done by a registered service provider The Companion...

Page 33: ..._ Zip Postal Code ____________________________________ Email ____________________________________ Phone Number ____________________________________ Companion S N ____________________________________ Purchased From vendor __________________________________ Date of Purchase ____________________________________ Please keep a copy of this registration form for your records and send the completed form ...

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