• Antenna not connected. Verify the antenna and coaxial cable are properly connected to the control board.
• Remote control not programmed. Refer to Programming Remote Control section for steps to program the remote control.
• Bad control board. Replace control board.
OPERATOR DOES NOT
RESPOND TO
COMMAND.
GATE STOPS
AND REVERSES
IMMEDIATELY AFTER IT
STARTS MOVING.
TROUBLESHOOTING »
TROUBLESHOOTING CHART
• Verify that the Timer-to-Close is ON and adjusted to desired delay.
• Gate opened by a force obstruction reversal. Check the Diagnostic LED and clear gate path of any obstructions.
• The Interrupt loop is obstructed (optional accessories).
• Obstructed close photoelectric sensor or edge (optional accessory). Check connections and operations of safety devices.
• Low battery. Measure the voltage across the battery. Voltage should be above 11.5 Vdc. Replace battery if necessary.
GATE OPENS BUT
DOES NOT CLOSE.
GATE DOES NOT
CLOSE
AUTOMATICALLY
WITH TIMER TO CLOSE
ENABLED.
• Obstruction sensed. Check safety devices and gate for obstructions.
• A fault has occurred. Check Diagnostic LED for possible error codes.
• Force set too low. Adjust FORCE setting until gate completes a full open/close cycle without reversing. The force setting may need to be
adjusted in cold weather, as the gate will not move freely.
• Low or defective battery. At least one charged battery must be connected for the operator to operate. Verify battery fuse is intact.
Check battery connections and battery voltage to be above 11.5 Vdc. Replace battery if necessary.
• An open input is continuously activated. Check the open loop or vehicle probe to make sure they are clear of objects. Verify connections
and operation for these devices.
• Low battery. Measure the voltage across the battery. Voltage should be above 11.5 Vdc. Replace battery if necessary.
• (Optional Accessory) Entry system output is connected to the OPEN input, and is “stuck” opening. Verify entry system connections and
operations.
• Obstruction blocking close photoelectric sensors or safety loop. Check photoelectric sensors for alignment and verify all connections and
operation for safety devices.
• (Optional Accessory) Close safety edge is damaged or on an obstruction. Verify operation and connection of close edge.
• An open input is continuously activated. Check the open loop or vehicle probe to make sure they are clear of objects. Verify connections
and operation for these devices.
• (Optional Accessory) Entry system output is connected to the OPEN input, and is “stuck” opening. Verify entry system connections and
operation.
• Operator in Party mode after RESET switch is toggled while at the OPEN limit. Use a remote control or the SINGLE BUTTON to close the
gate and reopen it. Verify that the TIMER RUNNING LED is flashing.
• Double entrapment occurred. Two successive obstructions were encountered while moving the gate. Toggle the RESET switch and ensure
that the gate path is clear of all obstructions. Check the FORCE setting to make sure it is properly set.
• Low battery. Measure the voltage across the battery. Voltage should be above 11.5 Vdc. Replace battery if necessary.
• Open and Close Limits are set too close together. If the Open and Close Limits are set within the ramp down distance of each other, the
gate will run at slow speed all the time.
• The gate is starting within the ramp down distance from the Open or Close Limit. Gate will run slow to limits if motion is started within
the ramp-down distance from the limit.
• Lock/Bipart Delay not set. Slide the Lock/Bipart Delay switch to ON. Verify that Gate 1 starts moving first on open and last on close.
• Gate is excessively heavy. Verify that the gate is within the ratings for this product. Disconnect the operator(s) and verify that both
gate(s) operate easily. If the gate(s) are harder to move in one direction verses the other, the gate must be adjusted.
• Gate is unbalanced. Disconnect the operator(s) and verify that gate(s) operate easily in both directions. If the gate(s) are harder to
move in one direction verses the other, the gate must be adjusted.
• Bad motor connection. Check the motor wires and connections for possible loose or corroded terminals.
• Low battery. Measure the voltage across the battery. Voltage should be above 11.5 Vdc. Replace battery if necessary.
ALARM BEEPS
WHEN RUNNING.
GATE 2 CLOSES
BEFORE GATE 1.
ALARM CONSTANTLY
SOUNDS 5 MINUTES.
SOUNDS WHENEVER A
COMMAND IS ISSUED.
ALARM IS BEEPING 3
TIMES ON A
COMMAND GATE
RUNS TOO SLOW.
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