Castelle FAXPRESS PREMIER, Administrator'S Manual

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Admin Guide > File Conversion Service
FaxPress Premier Administrator Guide 9
File Conversion Service
The FaxPress Plus file conversion service is designed to convert users’ source documents
to the faxable TIF format for the FaxPress Premier. For the FaxPress Premier to send at-
tachments, attached files must be converted from their native format to TIF format, either
on the client side or the server side. On machines with FaxPress Plus installed, file conver-
sion is performed on the client side. If Premier services other than FaxPress Plus are used
to send faxes, file conversion is performed on the FaxPress Premier server.
Installing Applications for the File Conversion Service
Castelle recommends keeping the FaxPress Premier a dedicated network fax server, and
only installing the applications required to support the Premier’s fax transactions. Server
side file conversion is performed, and application installation is required, if the following
FaxPress Premier services are used:
„
FaxPress Plus Email Gateway
„
Web Services Interface
„
DropFax/Drop Directory
For these services to work, the applications associated with the file formats your organi-
zation typically uses for faxing must be installed on the FaxPress Premier. When faxes are
sent and received through the Email Gateway, Web Services Interface or DropFax/Drop
Directory, the FaxPress Premier uses the installed native applications to support file con-
version to and from faxable format.
To use these services, install any of the applications your organization might fax, e.g., the
Microsoft Office suite, Adobe Acrobat etc, onto the FaxPress Premier. If the application as-
sociated with the file type does not exist on the Premier, the attached file will not be faxed
and a file conversion error will be generated for that particular job. Applications can be
installed either by attaching a monitor, mouse, and keyboard directly to the Premier, or
by using Remote Desktop. See Using Remote Desktop on page 27 for more information.
When installing applications, always log in as Administrator with password castelle, all
lower case. This is the local Administrator account name and password. If the password is
changed from the default, the Conversion Services’s local Administrator account password
must also be changed to match, or fax transmissions will be interrupted. See Important!
The FaxPress Premier’s Local Administrator Account on page 23 for more information. Af-
ter installing, open all applications at least once. With Outlook, a user profile must also be
created and configured on the Premier.
Note: The Microsoft Office Document Imaging interferes with the Castelle print
drivers. Make sure the Document Imaging component is not installed if/when
Microsoft Office is installed.
FaxPress Premier Users and the File Conversion Service
FaxPress Premier users are responsible for providing the source file name with the correct
file extension (i.e., .doc, .pdf, etc.). If the file extension does not match the source file,