Canon TS7400 Series Online Manual Download Page 333 | Manualshive

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Scanning Problems (Windows)

Scanning Problems (macOS)
Scan Results Are Unsatisfactory (Windows)
Scan Results Are Unsatisfactory (macOS)

Cannot Print/Scan from Smartphone/Tablet

Cannot Set Correctly (Network)

Cannot Find Printer During Setup
Cannot Find Printer while Using Wi-Fi
Printer Suddenly Stopped Working for Some Reason
Network Key (Password) Unknown

Forgot Administrator Password of Printer

Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings

Message Appears on Computer During Setup

Checking Network Information
Restoring to Factory Defaults

Cannot Set Correctly (Installation)

Failed to MP Drivers Installation (Windows)
Updating MP Drivers in Network Environment (Windows)

Error or Message Appears

When Error Occurred
Message (Support Code) Appears
List of Support Code for Error

Error Message Appears on PictBridge (Wi-Fi) Compliant Device
IJ Scan Utility Error Messages (Windows)
IJ Scan Utility Lite Error Messages (macOS)
ScanGear (Scanner Driver) Error Messages (Windows)

Operation Problems

Network Communication Problems
Printing Problems
Problems while Printing/Scanning from Smartphone/Tablet
Scanning Problems (Windows)

Scanning Problems (macOS)

Mechanical Problems
Installation and Download Problems
Errors and Messages

If You Cannot Solve a Problem

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Summary of Contents for TS7400 Series

Page 1: ...TS7400 series Online Manual English ...

Page 2: ...51 Starting Up IJ Network Device Setup Utility 52 Diagnosing and Repairing Network Settings 53 Performing Changing Network Settings 54 Canon IJ Network Device Setup Utility Screen 55 Performing Network Settings 59 Performing Changing Wired LAN Connection Ethernet Cable Settings 60 Performing Changing Wi Fi Settings 63 Assigning Printer Information 68 List of Models Which Does Not Support Diagnosis...

Page 3: ...attern 111 Cleaning the Print Head 113 Deep Print Head Cleaning 115 Aligning the Print Head 117 Aligning the Print Head Manually 119 Cleaning 123 Cleaning Paper Feed Rollers 124 Cleaning Inside the Printer Bottom Plate Cleaning 126 Overview 129 Safety 130 Safety Precautions 131 Regulatory Information 134 WEEE EU EEA 135 Handling Precautions 146 Legal Restrictions on Scanning Copying 147 Printer Ha...

Page 4: ...Options 173 Registering a Frequently Used Printing Profile 174 Setting the Ink to be Used 176 Managing the Printer Power 177 Changing the Printer Operation Mode 179 Changing Settings from Operation Panel 181 Changing Settings from Operation Panel 182 Setting Items on Operation Panel 184 Print settings 185 LAN settings 186 Other device settings 191 Language selection 192 Firmware update 193 Reset s...

Page 5: ...rderless Printing 226 Scaled Printing 229 Page Layout Printing 231 Duplex Printing 233 Setting Up Envelope Printing 237 Printing on Postcards 239 Overview of the Printer Driver 241 Canon IJ Printer Driver 242 Opening Printer Driver s Setup Screen 243 Canon IJ Status Monitor 244 Checking Ink Status from Your Computer 246 Instructions for Use Printer Driver 247 Printer Driver Description 249 Quick S...

Page 6: ...n Basic Mode 304 ScanGear Scanner Driver Screens 307 Basic Mode Tab 308 Advanced Mode Tab 316 General Notes Scanner Driver 322 Scanning Tips 324 Positioning Originals Scanning from Computer 325 Network Scan Settings 329 Frequently Asked Questions 332 Network Settings and Common Problems 334 Network Communication Problems 336 Cannot Find Printer on Network 337 Cannot Find Printer During Setup 338 C...

Page 7: ...or Lines 375 Colors Are Unclear 379 Lines Are Misaligned Distorted 381 Paper Is Smudged Printed Surface Is Scratched 382 Vertical Line Next to Image 386 Scanning Problems Windows 387 Scanning Problems 388 Scanner Does Not Work 389 ScanGear Scanner Driver Does Not Start 390 Mechanical Problems 391 Printer Does Not Turn On 392 Printer Turns Off Unexpectedly or Repeatedly 393 USB Connection Problems ...

Page 8: ...ter 415 Removing Jammed Paper from Rear Side 419 1000 424 1003 425 1200 427 1401 428 1430 429 1485 430 1650 431 1651 432 1682 433 1686 434 1687 435 1688 436 Shipping Tape etc Are Still Attached 1890 437 2110 438 2113 441 2114 444 4103 447 5011 448 5012 449 5100 450 5200 451 5B02 452 6000 453 C000 454 ...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9 ...

Page 10: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 11: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 11 ...

Page 12: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregiste...

Page 13: ...l mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship...

Page 14: ...medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute all cop...

Page 15: ...ll other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting s...

Page 16: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 17: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 18: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 19: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 20: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 21: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 22: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 23: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 24: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 25: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 26: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 27: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 28: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 29: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 30: ... cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connec...

Page 31: ... Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Wind...

Page 32: ...led while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless router and you then connect it to a...

Page 33: ... and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the dev...

Page 34: ...Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting with Wireless Direct 34 ...

Page 35: ... Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable disable communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network name SSID DIRECT abXX TS7400series 1 Password YYYYYYYYYY 2 Wi Fi security WPA2 PSK AES Connection request confirmation Displayed 1 ab...

Page 36: ... 2 The password is specified automatically when the printer is turned on for the first time 36 ...

Page 37: ...r names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network settings i...

Page 38: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 38 ...

Page 39: ...and press OK button 9 When the confirmation screen for printing passwords appears select ON or OFF and press OK button The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product informa...

Page 40: ...A PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable Disable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 State...

Page 41: ...active 3 2 34 Security Protocol Security method ESP ESP AH AH Blank Not selected 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption...

Page 42: ...onjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX ...

Page 43: ...Registered 7 4 Log Transmission Sta tus Transmission result Not activated Processing Server error Connection error Timeout error Error Awaiting server response Active 7 5 Subscription Informa tion Subscription Informa tion Subscription agreement information Printed with or without subscription agreement 7 5 1 Subscription Ink 7 5 2 Remaining Offline Prints 7 5 3 Installed Cartridge Type 7 5 4 Onli...

Page 44: ...tility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that printer is turned on 2 Press and hold Wireless connect button for 3 seconds LCD and Operation Panel 3 Perform operations following instructions on your computer smartphone tablet 4 If message saying setup is completed appear...

Page 45: ...g a smartphone tablet computer to the printer Important You can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on 2 Press the OK button on HOME screen 3 Select Device settings and press the OK button ...

Page 46: ...ton on HOME screen 3 Select Device settings and press the OK button 4 Select LAN settings and press the OK button 5 Select Wireless Direct and press the OK button 6 Select Connect to smartphone and press the OK button 7 To connect with an iPhone iPad select iPhone iPad To connect with a non iPhone iPad select Others and press the OK button iPhone iPad 1 Check displayed message and select Next 2 Sc...

Page 47: ...ireless direct compatible device connects to the printer a confirmation screen asking for permission to connect is displayed on the printer LCD Make sure the name on the LCD is the same as that of your wireless communication device and select Yes You can print from your smartphone or tablet by installing Canon PRINT Inkjet SELPHY Download it from App Store and Google Play For iOS For Android Chang...

Page 48: ...ically 1 Select Auto update 2 Select Yes 3 To show the password select ON and to hide the password select OFF You can check the updated setting Change password Change the password for Wireless Direct To set manually 1 Select Change manually The input screen is displayed 2 Enter the new password 10 characters 3 Confirm the inputted content and press the Start button To set automatically 1 Select Au...

Page 49: ...t an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 49 ...

Page 50: ...y Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection 50 ...

Page 51: ...tion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving securit...

Page 52: ...en select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network...

Page 53: ...on Follow the procedure below 1 Start up IJ Network Device Setup Utility 2 Check the displayed message and select Yes 3 Select Diagnose and Repair on the displayed screen Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be...

Page 54: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 54 ...

Page 55: ...of detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searc...

Page 56: ...p Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If US...

Page 57: ...lldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its curre...

Page 58: ...tects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E...

Page 59: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 59 ...

Page 60: ...the printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings m...

Page 61: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer you...

Page 62: ...are using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not avail...

Page 63: ...3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to perform change settings from printer list Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To per...

Page 64: ...nects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet f...

Page 65: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 66: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 67: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 67 ...

Page 68: ... Yes 3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to assign location name and device name Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK The Detai...

Page 69: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 69 ...

Page 70: ...0 series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 ser...

Page 71: ... TR9530 series TS3300 series E3300 series 71 ...

Page 72: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 72 ...

Page 73: ...Loading Paper Paper Sources Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 73 ...

Page 74: ...4 B5 A5 or Letter sized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cas...

Page 75: ...se for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled pa...

Page 76: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 76 ...

Page 77: ...ot slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 77 ...

Page 78: ...paper setting confirmation screen for the rear tray appears on the LCD 8 If page size and media type on LCD match size and type of paper loaded in rear tray select OK If not select Change to change the settings in accordance with the size and type of the loaded paper 78 ...

Page 79: ...ettings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the pape...

Page 80: ...edia Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged ...

Page 81: ...ssette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion F the paper may not be fed properly 81 ...

Page 82: ...ks into place 6 Slide right paper guide to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G Keep the paper stack height below the tabs H of the paper guides 82 ...

Page 83: ... Pull out the paper output tray I and open the paper output support J Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance 83 ...

Page 84: ...aper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 84 ...

Page 85: ...istened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view o...

Page 86: ... guide D to open both paper guides 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 86 ...

Page 87: ... align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover gently 87 ...

Page 88: ...s on the LCD 8 If page size and media type shown on LCD match size and type of envelopes loaded in rear tray select OK If not select Change to change the settings in accordance with the size and type of the loaded envelopes 9 Pull out the paper output tray F and open the paper output support G 88 ...

Page 89: ...d on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 89 ...

Page 90: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Supported Originals 90 ...

Page 91: ...ccording to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF Note To scan the original at optimum quality load it on the platen 91 ...

Page 92: ...following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original The printer cannot scan the striped area A 0 04 in 1 mm from the edges ...

Page 93: ...3 Close the document cover gently Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 93 ...

Page 94: ...careful not to let anything get inside the document output slot It may cause damage Note To scan a document at optimum quality load it on the platen The duplex original cannot be scanned automatically by ADF 1 Make sure any original has been removed from platen 2 Open document tray A 3 Slide the document guide B all the way out 94 ...

Page 95: ...ar a beep sound Insert the document until it stops Note For details on the supported originals see below Supported Originals 5 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 95 ...

Page 96: ...s and weight Size Max 8 5 x 14 0 in 216 x 356 mm Min 5 8 x 5 8 in 148 x 148 mm 2 on 1 copying A4 Letter only Quantity A4 Letter Max 35 sheets 20 lb 75 g m2 paper up to 0 14 in 3 5 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 in 0 5 mm high Originals other than the above 1 sheet Thickness 0 003 to 0 005 in 0 07 to 0 13 mm Weight 16 0 to 25 3 lb 60 to 95 g m2 Note Make sure any liquids ...

Page 97: ...Documents with holes Glued documents Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 97 ...

Page 98: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 98 ...

Page 99: ...ment Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Note For Windows if a FINE cartridge runs out of ink you can print with either color or black FINE cartridge in whichever ink remains only for a while For information on how to configure this setting see be...

Page 100: ...n Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important Do not touch the metallic parts or other parts inside the printer 3 Remove the empty FINE cartridge 1 Pick up the ink cartridge locking cover to open it 100 ...

Page 101: ...2 Remove the FINE cartridge 4 Prepare a new FINE cartridge 1 Take new FINE cartridge out of its package and remove protective tape C gently 101 ...

Page 102: ...the FINE cartridge holder The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot 2 Close the ink cartridge locking cover to secure theFINE cartridge Push the ink cartridge locking cover fully until a click sound is heard 6 Close the scanning unit cover To close the scanning unit cover hold it up once then take it down ge...

Page 103: ...fingers caught Note If the error message appears on the LCD after the scanning unit cover is closed take appropriate action When Error Occurred If the print head is out of alignment as indicated by misaligned printed ruled lines or similar symptoms align the print head 103 ...

Page 104: ... a new FINE cartridge This appears when remaining ink level is not known Note The above screen shows estimated ink levels Select Order ink now and press the QR button to display the QR code and access the ink purchasing site Cost of connecting to Internet is to be born by the customer You can check the ink numbers by selecting Ink model number You can also check the ink status on the computer scre...

Page 105: ... s performance Canon printer performs cleaning automatically according to its condition A small amount of ink is consumed when cleaning Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver So color ink is consumed even when printing in black and white 105 ...

Page 106: ...Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 106 ...

Page 107: ...E cartridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If an error message appears on the LCD see When Error Occurred For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven St...

Page 108: ...not resolved after performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Rep...

Page 109: ...t Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Automatically For macOS Adjusting Print Head Position 109 ...

Page 110: ... need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Nozzle Check The confirmation screen will appear 6 Select Yes 7 Press the OK button The nozzle check pattern will be printed and two pattern confirmation scre...

Page 111: ...tern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not required Select All A confirm the message then select OK For B lines are missing or horizontal white streaks are present in the pattern C or pattern D or in both patterns The cleaning is required Select Also...

Page 112: ...in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head 112 ...

Page 113: ...rinter is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head Do not perform any other operations until the printer completes the cleaning of the print head This takes about 2 minutes The patt...

Page 114: ...Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 114 ...

Page 115: ... A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Deep Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 to 2 minutes The pattern print confi...

Page 116: ... the power and clean the print head deeply again after 24 hours If the problem persists replace the FINE cartridge If the problem persists despite replacing the FINE cartridge contact your nearest Canon service center to request a repair 116 ...

Page 117: ... on the LCD When Error Occurred You need to prepare two sheets of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Print Head Alignment Auto The confirmation screen will appear Note To print and check the current head position alignment...

Page 118: ...ror Occurred 8 When completion message appears select OK Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually For Windows You can also align the print head manually from a computer Adjusting Print Head Position Manually 118 ...

Page 119: ...inter is turned on 2 Load three sheets of A4 or Letter sized plain paper in cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Print Head Alignment Manual The confirmation screen will appear Note To print and check the current head position alignment values select Print the head alignment value 6 Check message and select Yes 7 Press the OK button The print...

Page 120: ...ct the number of that pattern and then press the OK button Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable vertical streaks If all patterns look different choose the pattern in which horizontal streaks are least noticeable Subtle horizontal streaks Noticeable horizontal streaks 120 ...

Page 121: ...en press the OK button Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable vertical streaks 14 Repeat these steps for columns L to M 15 Check message and press the OK button The third set of patterns is printed 16 Examine third patterns In column N find pattern in which stripes are least noticeable select the numb...

Page 122: ...k different choose the pattern in which horizontal stripes are least noticeable Subtle horizontal stripes Noticeable horizontal stripes 17 Repeat these steps for columns O to T 18 When completion message appears select OK 122 ...

Page 123: ...ng Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 123 ...

Page 124: ...aning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of cassette remove any paper from the cassette then push it back 8 Press the OK button The paper feed roller will rotate as it is cleaned without paper 9 Make sure that the paper feed r...

Page 125: ...cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 125 ...

Page 126: ...ew piece of paper 1 Check that printer is turned on 2 Press the OK button 3 Select Maintenance 4 Select Bottom plate cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the cassette then press the OK button 7 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 8 Fold one side of the opened paper in anothe...

Page 127: ... facing up and the edge of the half with no crease facing to the far side 10 Insert cassette into printer 11 Pull out the paper output tray A and open the paper output support B 12 Press the OK button The paper cleans the inside of the printer as it feeds through the printer 127 ...

Page 128: ...e When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 128 ...

Page 129: ...g Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 129 ...

Page 130: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 130 ...

Page 131: ...ts such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pulling...

Page 132: ...persists obtain medical advice immediately Moving the printer Do not hold the printer by the cassette Hold the printer by its sides and carry it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration 132 ...

Page 133: ...se ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects...

Page 134: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 134 ...

Page 135: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 136: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 137: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 138: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 139: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 140: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 141: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 142: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 143: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 144: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 145: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 145 ...

Page 146: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 146 ...

Page 147: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 148: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 148 ...

Page 149: ...ent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Unplug the power cord Important Do not unplug the printer while the status bar is lit or flashing or while a screen is displayed in the LCD as it may cause malfunction or damage to the printer making the printe...

Page 150: ...ation may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Press the OK button and select Device settings Reset settings Reset all Yes 150 ...

Page 151: ...ower the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet while the status bar is lit flashing or a screen is displayed in the LCD the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the status bar goes off and the display in the LCD disappears Print per...

Page 152: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 152 ...

Page 153: ...Main Components Front View Rear View Inside View Operation Panel 153 ...

Page 154: ... Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper in Rear Tray Loading Envelopes in Rear Tray F Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Plain Paper in Cassette G Paper Guides Align with right left front sides of the paper ...

Page 155: ... document with the side you want to scan facing up M Document Output Slot Documents scanned from the ADF are delivered here N Operation Panel Use to change the settings of the printer or to operate it Operation Panel O ON button Turns the power on or off Before turning on the power make sure that the document cover is closed Turning the Printer On and Off P Alarm lamp Lights or flashes when an err...

Page 156: ...S Document Cover Open to load an original on the platen T Platen Load an original here 156 ...

Page 157: ...tor Plug in the supplied power cord C Rear Cover Detach when removing jammed paper D Transport Unit Cover Open when removing jammed paper Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 157 ...

Page 158: ...able cartridge that integrates print head and ink tank C Ink Cartridge Locking Cover Secures the installed FINE cartridge D FINE Cartridge Holder Install the FINE cartridge The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge 158 ...

Page 159: ...used for entering characters D Back button Returns the LCD to the previous screen E Stop button Cancels operation when printing is in progress or when selecting a menu item Pressing this button when you enter characters deletes one character F Start button Press this button to start printing or copying and to confirm the characters entered G OK button Finalizes your selection of items Also used to...

Page 160: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 160 ...

Page 161: ...e status bar is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The display in the LCD will turn off if the printer is not operated for about 10 minutes To restore the display either press a button on the operation panel or perform a print operation 161 ...

Page 162: ... or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON button to turn off the printer Important When you unplug the power cord after turning off the printer be sure to confirm that the status bar goes off and the display in the LCD dis...

Page 163: ...From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 163 ...

Page 164: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 164 ...

Page 165: ...wer cord Unplugging the power cord while the status bar is lit flashing or a screen is displayed in the LCD may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Check that status bar goes off and display in LCD disappears 3 Unplug the power cord The specification of the power cord differs depending on the country or region ...

Page 166: ...en you press the OK button in the Copy standby screen the menu screen appears Using the button to select an item from the menu allows you to perform each setting A Network Displays network status by the icon The icon differs depending on the network of use or the network status 166 ...

Page 167: ...d Wireless Direct are disabled B Ink information When there is a notice about the amount of remaining ink the icon appears The ink is running low Prepare a new FINE cartridge Ink has run out Replace the FINE cartridge with a new FINE cartridge Checking Ink Status on the LCD C Copy settings You can change the copy settings such as the page position color mode and intensity Setting Items for Copying...

Page 168: ... The printer information appears L Use from smartphone The QR code for using smartphone applications appears M Quick guide Displays how to operate the printer and QR cord accessing to the Online Manual Note For details on how to change settings refer to Changing Settings from Operation Panel When the firmware update is available Notices appears in the copy standby screen When you press the OK butt...

Page 169: ...ggles through the input modes in the order lowercase uppercase numeric symbols showing the first available character The following shows available characters in each mode Mode Available characters Lowercase abcdefghijklmnopqrstuvwxyz SP Uppercase ABCDEFGHIJKLMNOPQRSTUVWXYZ SP Numeric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear ...

Page 170: ... have been input press the Start button To insert a space Either press the OK button without selecting any character or switch to the symbol mode and then press the button 5 times To delete character Press the Stop button 170 ...

Page 171: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 171 ...

Page 172: ...Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 172 ...

Page 173: ...f the image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 173 ...

Page 174: ...up window 2 Set the necessary items From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name for the print settings to register in the Name...

Page 175: ...dy registered will be deleted from Commonly Used Settings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Del...

Page 176: ...ng and click OK 4 Click OK on the Page Setup tab When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black Only does not function because the printer uses the color FINE cartridge to print documents Other than Plain Paper Envelope Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Main tab Borderless ...

Page 177: ...f the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Check that the printer is on and then click Auto Power The Auto Power Settings dialog box will open Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the comput...

Page 178: ...firmation message appears click OK The setting is enabled after this When you want to disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is ...

Page 179: ...t Tool is set to automatic head alignment but you can change it to manual head alignment If the printing results of automatic Print Head Alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Uncheck this check box to perform the automatic head alignment Rotate 90 degrees left when orientation is Landscape On the Page Setup tab you ca...

Page 180: ...s check box Ink Drying Wait Time You can set the length of the printer rest time until printing of the next page begins Moving the slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase the ink drying wait time Reducing the ink drying wait time spe...

Page 181: ...tting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Smartphone photo print settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 181 ...

Page 182: ...aking the steps to specify Amount of extension as an example 1 Check that printer is turned on 2 Press OK button 3 Select Device settings 4 Select a setting item to adjust The setting screen for the selected item is displayed 5 Select a setting item 6 Select a setting to specify For more on setting items on the operation panel 182 ...

Page 183: ...Setting Items on Operation Panel 183 ...

Page 184: ...ge selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Bluetooth settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information 184 ...

Page 185: ...i compliant device Note When performing settings from application software or the printer driver these settings will be prioritized If printouts contain margins even though you are printing in Borderless specifying Extended amount Large for this setting may help solve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded i...

Page 186: ...Connection Enabled connected Enabled disconnected Disable Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal strength XXX IPv4 address XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 link lo...

Page 187: ... settings for Wi Fi manually You can specify multiple WEP keys WPS PIN code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced For details on each setting item Advanced Wireless Direct Show setting info The network settings information of the printer appears when it...

Page 188: ...ced mode Enables disables Wireless Direct Change network name SSID Changes the identifier SSID the printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password for Wireless Direct Connection request confirmation Selecting ON displays the confirmation screen when a Wi Fi Direct compatible device is connecting the printer Advanced For details ...

Page 189: ... name You can use up to 48 characters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR protocol setting Enables disables the LPR setting RAW protocol Enables disables RAW printing LLMNR Enables disables LLMNR Link Local Multicast Name Resolution Selecting Enable allows the printer to detect printer s IP address from the printer name wi...

Page 190: ...Selecting Enable allows you to specify the IPsec security 190 ...

Page 191: ...on the type of original or the state of the document cover forgetting to remove the original may not be detected Status bar settings Change the display of the status bar Advanced mode Enables or disables the status bar display When Disable is selected only the left end of the status bar will light up or flash Brightness Adjusts the brightness of the status bar Wi Fi pairing settings In order to co...

Page 192: ...nglish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Thai Indonesian Vietnamese 192 ...

Page 193: ...w the on screen instructions to perform update Note If the firmware update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the LCD select OK and try again after a while Check current version You can check the current firmware version Update notification setting When ON is selecte...

Page 194: ...ault Settings only Sets the settings such as the paper size or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current posi...

Page 195: ...r Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Cassette paper settings Registers the paper size and the media type you load in the cassette Note Plain paper can only be loaded in the cassette Detect paper width Select Enable to automatically detect the...

Page 196: ... setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center Issue registration code In order to link the web service and printer obtain the registration code from the service origin DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you...

Page 197: ...he OK button 3 Select Device settings 4 Select Other device settings 5 Select ECO settings 6 Select Energy saving settings 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command from a computer or printi...

Page 198: ...s 4 Select Other device settings 5 Select ECO settings 6 Select Two sided print settings A confirmation screen will appear when the default setting for copying is set for two sided printing 7 Select ON or OFF to turn on off two sided printing 198 ...

Page 199: ...g noise while printing is in progress Important When Quiet setting is turned on the operating speed will be slower compared to when it is turned off This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer the printer dr...

Page 200: ...ed Serial number Displays the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If the password is set to the printer the password may be requested Root certificate thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer Note If the password is set to the ...

Page 201: ...15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consumption Pri...

Page 202: ... 1 11 or 1 13 Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the opera...

Page 203: ...0 12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 203 ...

Page 204: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 204 ...

Page 205: ... available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 ...

Page 206: ...ings on the Printer Driver and the Printer Media Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15...

Page 207: ...a 3 Nagagata 4 Yougata 4 Yougata 6 Card 2 17 x3 58 Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 207 ...

Page 208: ...x 80 sheets High Resolution Paper HR 101N 1 Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 ...

Page 209: ...f the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Appr...

Page 210: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 211: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 212: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 212 ...

Page 213: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 213 ...

Page 214: ...on Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 214 ...

Page 215: ...n printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Draft 215 ...

Page 216: ...on which print setting you select 6 Select paper source For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose Important The paper source settings that can be selected may differ depending on the paper type and size 216 ...

Page 217: ... an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver display the Quick Setup tab click Printer Media Information and specify the settings in the dialog box that appears For details about the paper information to be registered on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type P...

Page 218: ...aki K or Hagaki type or if the Page size is set to 5 x7 13x18 click Set to display the dialog box Select the media type and paper size that match your purpose and then click OK If the media type or the paper size on the printer are not set or are set to Others Set will be grayed out and cannot be clicked If communication with the printer is disabled the Printer Media Information dialog box will no...

Page 219: ... Printing Media name Model No Media Type in the printer driver Paper information reg istered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Semi ...

Page 220: ... available papers Media name Media Type in the printer driver Paper information registered on the printer Plain Paper including recycled paper Plain Paper Plain paper Envelopes Envelope Envelope T Shirt Transfers T Shirt Transfers Others Washi Washi Others Greeting Cards Inkjet Greeting Card Others Card Stock Card Stock Card stock Note For information on Washi that can be used with the printer see...

Page 221: ...22x28cm Letter Legal 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm 4 x6 10x15 5 x7 13x18cm 5 x7 13x18 7 x10 18x25cm 7 x10 8 x10 20x25cm 8 x10 L 89x127mm L 89x127mm 2L 127x178mm 5 x7 13x18 Square 3 5 x3 5 9x9cm Square 3 5 Square 5 x5 13x13cm Square 5 Hagaki 100x148mm Hagaki size Hagaki 2 200x148mm Hagaki 2 Envelope Com 10 Env Com 10 Envelope DL Envelope DL Nagagata 3 4 72 x9 25 Nagagata 3 Na...

Page 222: ...ods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 222 ...

Page 223: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you perform print the document will be printed with the selected page size an...

Page 224: ... Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page numbe...

Page 225: ...oftware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing is selected P...

Page 226: ...created When you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Note You can also set Amount of extension on the operation panel of the printer but the settings on the printer driver will be prioritized Setting Borderless Printing 1 Open the printer driver setup win...

Page 227: ...or borderless printing is selected the size is automatically changed to the valid page sizes for borderless printing When Borderless is selected the Printer Paper Size Duplex Printing Stapling Side settings and the Stamp Background button on the Page Setup tab appear grayed out and are unavailable When Washi Envelope Light Fabric Iron on Transfers Dark Fabric Iron on Transfers High Resolution Pape...

Page 228: ...extension The extension amount decreases as the Amount of Extension slider is moved to the left Important When the amount of extension is decreased an unexpected margin may be produced on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of ...

Page 229: ...nt Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged Specify a scaling factor 229 ...

Page 230: ...erform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver Note Selecting Scaled changes the printable area of the document 230 ...

Page 231: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following settings in the Page Layout Printin...

Page 232: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you perform print the specified number of pages will be arranged on each sheet of paper in the specified order 232 ...

Page 233: ...duplex printing Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Set the print area When you perform duplex printing the print area of the document becomes slightly narrower than usual and the document may not fit on one page Click Print Area Setup sel...

Page 234: ...other stapling side from the list 6 Set the margin width If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup Click OK on the Page Setup tab When you perform print duplex printing will be started Performing Duplex Printing Manually You can perform the duplex printing manually 1 Open the printer driver setup window 2 Set duplex printing Check the Duplex ...

Page 235: ...he document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Press the OK button on the printer to print the opposite side Important When a media type other than Plain Paper is selected from the Media Type list on the Main tab Duplex Printing appears grayed out and is unavailable When Borderless Tiling Poster or Booklet ...

Page 236: ...ime before starting to print the back page Operation stops temporarily Do not touch the paper during this time You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool Related Topic Changing the Printer Operation Mode 236 ...

Page 237: ...13 x9 25 Yougata 6 3 86 x7 48 Envelope Com 10 or Envelope DL and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orient...

Page 238: ...play Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick Set...

Page 239: ...tings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 5 Select the paper size For Printer Paper Size select Hagaki 100x148mm or Hagaki 2 200x148mm Important Return postcards...

Page 240: ...OK When you perform printing the data will be printed onto the postcard Important When printing on media other than postcards load the media according to usage method of that media and click Start Printing 240 ...

Page 241: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 241 ...

Page 242: ...ort different data formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manual from...

Page 243: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the icon of your...

Page 244: ...tton on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you a...

Page 245: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 245 ...

Page 246: ...rinter driver setup window 2 Launching the Canon IJ Status Monitor On the Maintenance tab click View Printer Status 3 Display Estimated ink levels Ink status is displayed as an illustration Note The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer 246 ...

Page 247: ...efore printing on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page Collate and Stamp Background on the Page Setup tab Since the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the...

Page 248: ...g box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 248 ...

Page 249: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 249 ...

Page 250: ...files either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Pri...

Page 251: ...laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if you do not want to display a preview Additional Features Displays the frequently used convenient functions for the printing profile that you...

Page 252: ...Select when you set the Color Correction method and individual settings such as Cyan Magenta Yellow Brightness Contrast etc Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Printer Paper Size Selects the size of paper actually loaded into the printer Normal...

Page 253: ... the source from which paper is supplied Automatically Select Based on the paper settings in the printer driver and the paper information registered on the printer the printer automatically determines the paper source and feeds paper Rear Tray Paper is always supplied from the rear tray Cassette Paper is always supplied from the cassette Important Depending on the media type and size the Paper Sou...

Page 254: ...Quick Setup tab Options Opens the Save Commonly Used Settings dialog box Changes the details of printing profile to be saved Save Commonly Used Settings dialog box Select the icons of the printing profiles to be registered to Commonly Used Settings and change the items to be saved in the printing profiles Icon Select the icon for the printing profile you wish to save The selected icon appears with...

Page 255: ...d paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Printer Media Information dialog box This dialog box allows you to check the printer settings and apply the checked settings to the printer driver Paper Source Check the setting or select a new paper source Media Type Displays the Media Type that is currentl...

Page 256: ...Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Switching the Paper Source to Match the Purpose Setting the Number of Copies and Printing Order 256 ...

Page 257: ...art printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied You may be able to switch the paper source with the printer driver Automatically Select Based on the paper settings in the printer drive...

Page 258: ...individual settings such as Cyan Magenta Yellow Brightness Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust individual color settings such as Cyan Magenta Yellow Brightness and Contrast on the Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want t...

Page 259: ...to display the preview image with a color pattern check this check box Cyan Magenta Yellow Adjusts the strengths of Cyan Magenta and Yellow Moving the slider to the right makes a color stronger and moving the slider to the left makes a color weaker You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment changes the relative amount of ink of...

Page 260: ...gital Photo Color you can print sRGB data with color tints that most people prefer ICM Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM is disabled ICM is unavailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment with the printer driver Select this value when you ...

Page 261: ...ize Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that a...

Page 262: ...uce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are e...

Page 263: ...eet of paper Check this check box to print the document on both sides This function can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Automatic Selects whether duplex printing is to be performed automatically or manually This check box will be enabled if Booklet is selected from the Page Layout list or the Duplex Print...

Page 264: ...ay be multiplied numbers of the two settings or the specified printing order may not be enabled Print Options Opens the Print Options dialog box Changes detailed printer driver settings for print data that is sent from applications Stamp Background Opens the Stamp Background dialog box The Stamp function allows you to print a stamp text or a bitmap over or behind document data It also allows you t...

Page 265: ...e number of divisions vertical x horizontal As the number of divisions increases the number of sheets used for printing increases If you are pasting pages together to create a poster increasing the number of divisions allows you to create a larger poster Print Cut Paste in margins Specifies whether to print the words Cut and Paste in the margins These words serve as guidelines for pasting together...

Page 266: ...Prints a page border line around each document page Check this check box to print the page border line Print Area Setup dialog box When you perform duplex printing the print area of the document becomes slightly narrower than usual Therefore when a document that has small margins is printed the document may not fit on one page This dialog box allows you to set whether the page is to be reduced whe...

Page 267: ...s If this happens checking this check box may resolve the problem Important Uncheck this check box under normal circumstances Even when this check box is checked only some of the information in the color profile is disabled and the color profile can still be used for printing Disable the paper source setting of the application software Disables the paper feed method that is set by the application ...

Page 268: ...large amount of memory may be used for certain settings Do not change the setting if your computer has a small amount of memory Print With Specify the FINE cartridge to be used from the installed FINE cartridges Select from All Colors Default Color Only Black Only Important When the following settings are specified Black Only does not function because the printer uses the color FINE cartridge to p...

Page 269: ...Opens the Background Settings dialog box You can register a bitmap as a background and change layout method and intensity of the selected background Background first page only Selects whether to print the background on the first page only or print on all pages when the document has two or more pages Check the Background check box to enable this Check this check box to print a background on the fir...

Page 270: ...a large font size is selected for Size characters may extend outside of the stamp border Color Select Color Shows the current color for the stamp To select a different color click Select Color to open the Color dialog box and select or create a color you wish to use as a stamp When Stamp Type is Bitmap File Specifies the name of the bitmap file to be used as the stamp Select File Opens the dialog ...

Page 271: ...Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center and the rotation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp Title Enter the title to save the stamp you created Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered at the beginning or end of a title Stamps Shows a list...

Page 272: ...ap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Save settings Tab The Save settings tab allows you to register a new background or delete an unnecessary background Title Enter the title to save the background image you spe...

Page 273: ... Printing Fit to Page Printing Scaled Printing Page Layout Printing Tiling Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order Changing the Print Options Stamp Background Printing 273 ...

Page 274: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 275: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 275 ...

Page 276: ...hen immediately check what sort of action to perform Ink status display Displays the ink status FINE cartridge types and ink levels can be confirmed Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images icons and messages to display the printer status and the ink status During printing you can check information about the document being printed and the print progress If an...

Page 277: ...tridge for your printer Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Di...

Page 278: ...etailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help ...

Page 279: ... to continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 2 Install the MP Drivers Take the appropriate action as described on the screen 3 Complete the installation Click Exit Depending on the environment you are using a message prompting you to restart the computer may be displayed To ...

Page 280: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 280 ...

Page 281: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 281 ...

Page 282: ...isplay setting is different between when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed If the page size on the LCD matches the size of the paper loaded in the rea...

Page 283: ...cify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing are different from the paper information registered to the printer Ex Paper settings for printing A5 Paper information registered to the printer A4 When you start printing a message will...

Page 284: ...ou load A5 sized paper in the rear tray or in the cassette before you start printing The paper information registration screen is displayed after replacing the paper Register the paper information according to the paper that you loaded Note If you do not know what paper information to register to the printer press the Back button when the screen to select the operation is displayed For more on the...

Page 285: ... Mode When you print from macOS The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing even though the paper settings for printing and the paper information registered to the printer are different 285 ...

Page 286: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 286 ...

Page 287: ...display the desired setting item Setting Items for Copying 5 Use the button to specify the number of copies Note You can specify the number of copies even if you select Copies from Copy settings 6 Press the Start button The printer starts copying Remove the original on the platen after copying is complete Important Do not open the document cover or remove the original while Copying is displayed on...

Page 288: ...ss the OK button Note The setting currently specified appears in the selected state Some settings cannot be specified in combination with the setting of other setting items or the copy menu The settings of the Intensity Auto and print quality are retained even if the printer is turned off Number of copies Specify the number of copies Ex Paper source Select a paper source rear tray cassette where p...

Page 289: ...sity Change the intensity brightness Note When you select Intensity Auto you cannot load the original to ADF Auto Document Feeder Enlarge Reduce Select the reduction enlargement method Reducing Enlarging Copies Print quality Select the print quality according to the original Note The Quality Draft can be set when the paper type is normal paper Collate Select whether to obtain sorted printouts when...

Page 290: ...Scanning Scanning from Computer Windows Scanning from Computer macOS 290 ...

Page 291: ...y Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 291 ...

Page 292: ...Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files 292 ...

Page 293: ... Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 10 Windows 8 1 Documents folder Windows 7 My Documents folder To change folder see Settings Dialog Box Application Integration Scanned...

Page 294: ...Note To set the applications to integrate with see Settings Dialog Box 294 ...

Page 295: ...nclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel Use the Settings Auto Scan dialog box to set where to save the scanned i...

Page 296: ...y the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scanning from the next time In the Settings dialog box specify image processing settings such as slant correction and outline emphasis set the destination of the scanned images and more as needed When ...

Page 297: ...nd PNG Images whose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PDF Files 1 Place items on platen or ADF 2 Start IJ Scan Utility 3 Click PDF Editor IJ PDF Editor starts 4 To specify paper size resolution and other settings click Settings from the File me...

Page 298: ...on the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You can also add images or PDF files from Add Page from Saved Data in the File menu 7 Edit pages as needed When changing page order Click the page you want to move and then click Page Up or Page Down on the...

Page 299: ...d 8 Select Save As in File menu The Save dialog box appears 9 Specify save settings Save Dialog Box PDF Edit Screen 10 Click Save The PDF file is saved Note When a password protected PDF file is edited the passwords will be deleted Reset the passwords in the Save dialog box Setting Passwords for PDF Files To overwrite a saved file click Save on the Toolbar 299 ...

Page 300: ...Gear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 300 ...

Page 301: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 302: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 302 ...

Page 303: ...ng from IJ Scan Utility 1 Start IJ Scan Utility For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 2 On applicati...

Page 304: ... view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on m...

Page 305: ...anning from the ADF For details see the application s manual Note To scan magazines containing many color photos select Magazine Color 3 Click Preview Preview image appears in the Preview area Important Preview is not available when scanning from the ADF 305 ...

Page 306: ...needed Adjust the size and position of the cropping frames on the preview image Adjusting Cropping Frames ScanGear 7 Set Image corrections as needed 8 Click Scan Scanning starts Note Click Information to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanni...

Page 307: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 307 ...

Page 308: ...ems vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF ...

Page 309: ...tive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image a...

Page 310: ... selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Dele...

Page 311: ...Adjust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the ...

Page 312: ...ilable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolb...

Page 313: ...able when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of th...

Page 314: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 315: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 315 ...

Page 316: ...ent type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly...

Page 317: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 318: ...t the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Disp...

Page 319: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 320: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 321: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 322: ...start the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the ScanGear window before closing the application When using a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a net...

Page 323: ...rrectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virt...

Page 324: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 324 ...

Page 325: ... Document Feeder Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 ...

Page 326: ... items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be scan ned see Loading Originals Placing Documents ADF Auto Document Feeder Important Place and align documents of the same size when scanning two or more ...

Page 327: ...e way out 4 Load document with side to scan facing up in document tray Insert the document until it stops 5 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 327 ...

Page 328: ...328 ...

Page 329: ... IJ Scan Utility changes as well If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for your model from Home of the Online Manual for details 1 Check that IJ Network Scanner Selector EX is running If IJ Network Scanner Selector EX is running IJ Network Scanner S...

Page 330: ...rk multiple model names appear In that case you can select one scanner per model 4 Click OK Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or printer connected to a network specify your scanner or printer with IJ Network Scanner Selector EX then follow the steps below to change the connection status between it and the computer 1 Start IJ Scan Utility 2 Selec...

Page 331: ...en reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network Communication Problems 331 ...

Page 332: ...hen Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come...

Page 333: ...tion Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi Compliant Device IJ Scan Utility Error Messages Windows IJ Scan Utility Lite Error Messages...

Page 334: ...r Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknow...

Page 335: ...ot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of W...

Page 336: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 336 ...

Page 337: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 337 ...

Page 338: ...i Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for Wi Fi Step 1 Check the basic items for Wi Fi 1 Check power status Are printer and network devices router etc turned on Stop setting up and check if the router modem is turned on and then check if the printer is turned on 1 Check if network devices such as router are turned on If network devices are not turned on...

Page 339: ... The printer is not set to use Wi Fi Turn on wireless communication on the printer If icon is displayed icon indicates that the wireless router and the printer are not connected Reconsider the locations of the wireless router and the printer Checking the location of wireless router After checking the wireless router setting make sure the printer is not placed too far away from the wireless router ...

Page 340: ...e Setup Utility from the below page and install it on your computer Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to below in regard to starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Once revised try to set up from the beginning 340 ...

Page 341: ...connect to the printer The USB Port is slightly diagonal For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are neces...

Page 342: ...2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 342 ...

Page 343: ... icon appears by pressing OK button If the icon is not displayed from the setup menu select Device settings LAN settings Wi Fi Advanced mode and then select Enable If the icon is displayed see the following check to make sure whether printer setup is complete or the settings of wireless router to connect are correct Check2 Make sure printer setup is complete on the computer If it is not click here...

Page 344: ...e to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Check the signal strength on the LCD LCD and Operation Panel Check6 Make sure Enable bidirectional sup...

Page 345: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 345 ...

Page 346: ... to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address or you may need to restart your computer Make sure the computer has obtained a valid IP addre...

Page 347: ...ings Printing Network Settings Check4 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check5 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the pr...

Page 348: ...e problem is not resolved click here and redo setup Positioning Place the printer and wireless router where there are no obstacles between them Cannot Connect to a Printer through Wireless Direct Check1 Check printer settings Select Device settings LAN settings Wireless Direct Advanced mode in this order and enable it Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is en...

Page 349: ... each other Check6 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print Scan through Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If MP Drivers is not installed i...

Page 350: ...r WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manuf...

Page 351: ...sword generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instructions to set the password length format and the password to use For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the print...

Page 352: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 353: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 354: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 354 ...

Page 355: ...g Network Settings For Windows you can check the network setting information on the computer screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 2 Enter ipconfig all and press Enter The IP address and MAC address of your co...

Page 356: ...TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless router in Enter the network add...

Page 357: ...puter is communicating with target device Checking Network Setting Information To check the printer s network settings information display it using the operation panel of the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings 357 ...

Page 358: ...on the printer making printing scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults Click here and redo setup Initialize the network setting using the printer s operation panel Reset setting 358 ...

Page 359: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 359 ...

Page 360: ...power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For d...

Page 361: ...th it If the network settings of your smartphone tablet are not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless ...

Page 362: ...ablet Select the network name SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel of the printer or print out the netw...

Page 363: ...inter and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected 363 ...

Page 364: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 364 ...

Page 365: ...printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable an...

Page 366: ...b Check6 Is your printer s printer driver selected when printing The printer will not print properly if you are using a printer driver for a different printer For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default For...

Page 367: ...revention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check8 If printing from a computer restart the computer Restart the computer and try printing again 367 ...

Page 368: ...over correctly ink may not be ejected correctly Open the scanning unit cover to open the ink cartridge locking cover and then close it Press down the ink cartridge locking cover until it clicks into place Check3 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printi...

Page 369: ...ead deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Replace the FINE cartridge If pro...

Page 370: ...ting orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curl...

Page 371: ...Note If the feed slot cover is opened close it slowly If the problem occurs immediately after removing the jammed paper from the rear side of the printer see below Removing Jammed Paper from Rear Side Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two or more sheets of paper feed from cassette at on...

Page 372: ...port unit cover and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair 372 ...

Page 373: ...aded paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Setting Items for Copying Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi Fi compl...

Page 374: ...ow See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Colors Are Unclear Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of...

Page 375: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 375 ...

Page 376: ...artridge Check3 Is the FINE cartridge installed properly Check that there is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off If you do not close the ink cartridge locking cover correctly ink may not be ejected correctly Open the scanning unit cover to open the ink cartridge locking cover and then close it Press down the ink cartridge locking c...

Page 377: ...print head deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Replace the FINE cartridge...

Page 378: ...y black streaks appear on the paper as shown below Check7 Make sure original is properly loaded on platen or ADF When you load the original on the platen load it with the side to be copied facing down When you load the original on the ADF load it with the side to be copied facing up Loading Originals Check8 Is copy source a printed paper by printer If you use a printout done by this printer as the...

Page 379: ...head again After cleaning the print head again print the nozzle check pattern and check the result If it still does not improve go to the next step Step4 Clean the print head deeply After cleaning the print head deeply print the nozzle check pattern and check the result For Windows Clean the print head deeply For macOS Clean the print head deeply If it does not improve turn off the printer for mor...

Page 380: ...n the FINE cartridge If the orange tape remains on the FINE cartridge peel it off If you do not close the ink cartridge locking cover correctly ink may not be ejected correctly Open the scanning unit cover to open the ink cartridge locking cover and then close it Press down the ink cartridge locking cover until it clicks into place Note Printed colors may not match screen colors due to basic diffe...

Page 381: ...esults are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually Aligning the Print Head Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may improve the print result 3...

Page 382: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 383: ...tward one sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished...

Page 384: ...w increase brightness setting and try printing again If you are printing with a low brightness setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness Copying Setting Items for Copying Check6 Is platen glass or glass of ADF dirty Clean the platen glass...

Page 385: ...aning Note To prevent staining inside the printer be sure to set the correct paper size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide b...

Page 386: ...lts Are Unsatisfactory Note The direction of the vertical line A pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larg...

Page 387: ...Scanning Problems Windows Scanning Problems 387 ...

Page 388: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 388 ...

Page 389: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 389 ...

Page 390: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 391: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 391 ...

Page 392: ...ecurely connected to printer and then turn on again The Power Cord Connector is slightly diagonal Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 392 ...

Page 393: ...r device settings and press the OK button 5 Select ECO settings and press the OK button 6 Select Energy saving settings and press the OK button 7 Select Auto power off and press the OK button 8 Select Never and press the OK button The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner ...

Page 394: ...lect OK 5 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab 394 ...

Page 395: ...peed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your...

Page 396: ...orientation and insertion angle of the Type B connector then connect to the printer The USB Port is slightly diagonal For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 3...

Page 397: ...ck button repeatedly until the HOME screen is displayed 2 Press OK button on HOME screen 3 Press button 3 times and press OK button 4 Press button 6 times and press OK button 5 Use button to select language for LCD and press OK button The desired language appears on the LCD 6 Press OK button 397 ...

Page 398: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 398 ...

Page 399: ...lowing operations to install the MP Drivers 1 Open screen to uninstall MP Drivers For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers you want to install in list XXX is the model name 3 If you find MP Drivers for printer you want to install uninstall it If not found proceed to the next step 4 Resta...

Page 400: ...your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 400 ...

Page 401: ...Errors and Messages When Error Occurred Message Support Code Appears 401 ...

Page 402: ...e errors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD For details on how to resolve errors with Support Codes see List of Support Code for Error 402 ...

Page 403: ...For details on how to resolve errors without Support Codes see Message Support Code Appears 403 ...

Page 404: ...s not turned off correctly the last time Press when turning power off The printer may have been unplugged while the power was still on Press the printer s OK button to cancel the error See Unplugging the Printer to unplug the printer correctly Cannot connect to the server Please wait a while and try again The printer cannot connect to the server due to a communication error Press the printer s OK ...

Page 405: ...inter over a LAN make sure the printer is correctly set up for network use Check3 Make sure MP Drivers are installed correctly Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them Check4 When printer is connected to your computer with a USB cable check device status from your computer Follow the procedure below to check ...

Page 406: ...sk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them Could not print Application name File name Try ...

Page 407: ...Appears on Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1300 1303 1304 1309 1310 1313 1401 1403 1430 1485 15A1 15A2 1650 1651 1682 1684 1686 1687 1688 168D 1702 1703 1704 1705 1712 1713 1714 1715 1730 1731 1871 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 2500 2700 2801 2802 2803 3000 to 3ZZZ 3002 3405 3406 3407 340D 340E 3412 3413 3438 3439 3440 3441 3442 3443 3444 3445 3446 3447 3...

Page 408: ...3 6900 6901 6902 6910 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 A000 to ZZZZ C000 Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 408 ...

Page 409: ...he rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer If the document is jammed in the ADF Auto Documen...

Page 410: ...nter to remove it press the printer s Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer If you cannot remove the paper from inside the printer try to pull the paper out from the rear side of the printer Removing...

Page 411: ... loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair 411 ...

Page 412: ...and the paper output support pull out the cassette and remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper in cassette properly Loading Plain Paper in Cassette 3 Press the printer s OK button The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam ...

Page 413: ...r output support pull out the cassette and remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper properly Loading Plain Paper in Cassette Loading Plain Paper Photo Paper in Rear Tray 3 Press the printer s OK button The printer resumes printing Reprint the page you were printing if it was not printed properly ...

Page 414: ...ending on where the paper is jammed decide on the countermeasure If the paper is jammed at the paper output slot 1300 If the paper is jammed inside the printer Paper Is Jammed inside Printer If the measures above do not solve the problem Removing Jammed Paper from Rear Side 414 ...

Page 415: ...ore you turn off the printer 1 Turn off the printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A and white belt B If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE cartridge holder If the jammed paper is under the FINE cartridge holder move the FINE cartridge holder to the far ri...

Page 416: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 416 ...

Page 417: ...small bits of paper left in the printer Any paper left in the left and right empty spaces C in the printer 7 Close scanning unit cover gently To close the scanning unit cover hold it up once and then take it down gently 8 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and ...

Page 418: ... when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair 418 ...

Page 419: ...inter to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward you 3 Open rear tray cover and then pull up paper support 4 Detach rear cover Pull out the rear cover 419 ...

Page 420: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 420 ...

Page 421: ...nner parts of the printer 3 Make sure all jammed paper is removed 4 If parts A are raised lower them toward you 5 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 421 ...

Page 422: ...6 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 422 ...

Page 423: ... in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If the measures above do not solve the problem contact your nearest Canon service center to request a repair 423 ...

Page 424: ...the corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper in Rear Tray Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover After carrying out the above measures press the printer s OK button to cancel the error Note To cancel printing press the printer s Stop button 424 ...

Page 425: ...r A5 or B5 size plain paper Align the paper guides of the cassette with the edges of the paper After carrying out the above measures press the printer s OK button to cancel the error Note To cancel printing press the printer s Stop button When the jammed paper is removed from the rear side of the printer the transport unit cover may not be installed correctly Refer to the following page Removing J...

Page 426: ...paper align the paper guides of the cassette with the edges of the paper Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 426 ...

Page 427: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 427 ...

Page 428: ... installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Note To cancel printing press the printer s Stop button 428 ...

Page 429: ...FINE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If this still does not solve the problem contact your nearest Canon service center to request a repair 429 ...

Page 430: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 430 ...

Page 431: ...ized What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 431 ...

Page 432: ...to the following page and check the connection status between the printer and the network Cannot Connect to a Printer via Wireless LAN Wi Fi Web Service License Agreement Status Print the network setting information of the printer and check Web Service Status registration status If it is not Registered select Web service setup Web service registration in the printer menu and agree to the terms and...

Page 433: ...tridge cannot be recognized What to Do Replace the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 433 ...

Page 434: ...f you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non genuine Canon ink cartridge or by using non genuine Canon ink 434 ...

Page 435: ...k cartridge locking cover and then remove the FINE cartridge Make sure that the FINE cartridges are compatible with this printer Then install the FINE cartridges again Press down the ink cartridge locking cover until it clicks into place After you install the FINE cartridge close the scanning unit cover 435 ...

Page 436: ...he printer s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 436 ...

Page 437: ...he scanning unit cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective material is still there remove it and close the scanning unit cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 437 ...

Page 438: ...r copying make the paper settings for copying match the paper information for the cassette registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the cassette registered on the printer the following message appears on the printer s LCD Paper settings spe...

Page 439: ... the cassette the paper information is automatically registered in the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the cassette press the printer s Back button The paper size and media type are displayed For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the pr...

Page 440: ...e when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 440 ...

Page 441: ...match either the rear tray or the cassette paper information registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper source is set to be selected automatically and the paper settings specified when printing differ from either the rear tray or the cassette paper information registered on the printer the following message appe...

Page 442: ...ter changing the paper if the paper information registration screen appears register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray or cassette press the printer s Back button The paper size and media type are displayed For the appropriate combination of the paper settings specified on the print...

Page 443: ...e when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 443 ...

Page 444: ... copying make the paper settings for copying match the paper information for the rear tray registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the rear tray registered on the printer the following message appears on the printer s LCD Paper settings sp...

Page 445: ...er information registration screen for the rear tray appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray press the printer s Back button The paper size and media type are displayed For the appropriate combination of the paper settings specified on the printer driver and the paper inf...

Page 446: ...e when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 446 ...

Page 447: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 447 ...

Page 448: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 448 ...

Page 449: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 449 ...

Page 450: ...iment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A or white belt B If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the FINE cartridges are properly installed Press down the ink cartridge locking cover until it clicks into place Turn the printer back on If this does not solve ...

Page 451: ...ror has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 451 ...

Page 452: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 452 ...

Page 453: ...med remove it depending on the jammed location and cause What to Do When Paper Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 453 ...

Page 454: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 454 ...

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