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Canon PIXMA MX860 series, Service Manual

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Canon PIXMA MX860 series Service Manual Download Page 105

F.  

NUMERICAL INDEX 

   

PART NUMBER

FIGURE &

KEY No.

DESCRIPTION

QC1-6202-000

10-

6 SPRING, COIL

QC1-6457-000

7-

18 FOOT, RUBBER

QC1-9023-000

3-

1 EMBLEM

QC1-9024-000

3-

1 EMBLEM

QC2-5330-000

7-

15 TAPE, DOUBLE SIDE

QC2-5509-000

3-

4 SPRING, SCANNER STAY

QC2-6215-000

4-

23 SPRING, TORSION

QC2-6771-000

2-

2 CAP, TEL CONNECTOR

QC2-7483-000

12-

4 TUBE, INK

QC2-7526-000

11-

3 BELT, PAPER FEED

QC2-7528-000

10-

8 SPRING, TORSION

QC2-7529-000

7-

11 CASSETTE RAIL L

QC2-7533-000

7-

6 PAPER SEPARATION KNURL

QC2-7534-000

7-

5 PAPER SEPARATION SLOPE

QC2-7549-000

10-

1 SPRING, COIL

QC2-7654-000

7-

13 GEAR, PICK UP SHAFT

QC2-7657-000

9-

7 SPRING, COIL

QC2-7667-000

11-

5 BUSHING, PAPER FEED ROLLER

QC2-7671-000

11-

8 ABSORBER, INK

QC2-7682-000

12-

11 GEAR, IDLER

QC2-7708-000

7-

9 ROLLER, CASSETTE FEED PRESSURE

QC2-7716-000

7-

8 FLAPPER, DUPLEX PAPER FEED

QC2-7743-000

9-

6 SPRING, COIL

QC2-7745-000

11-

1 SPRING, COIL

QC2-7765-000

11-

6 FILM, TIMING SLIT DISK FEED

QC2-7782-000

11-

2 SPRING, COIL

QC2-7783-000

10-

2 FILM, TIMING SLIT STRIP

QC2-7787-000

12-

1 SPRING, COIL

QC2-7811-000

10-

10 COVER, MIDDLE FRONT

QC2-7959-000

7-

4 SPRING, TORSION

QC2-8047-000

8-

4 PANEL, CARD SLOT

QC2-9212-000

12-

3 TUBE, INK JOINT

QC2-9216-000

7-

2 SPRING, LEAF

QC2-9235-000

10-

4 COVER, CARRIAGE CABLE

QC2-9243-000

7-

10 SPRING, COIL

QC2-9287-000

7-

19 SHEET, ANTISTATIC

QC3-0346-000

8-

8 COVER, LOGIC BOARD

QC3-0347-000

8-

13 COVER, MODULAR BOARD

QC3-0348-000

8-

16 SHEET, MODULAR BOARD

QC3-0349-000

8-

3 GUIDE, HARNESS F

QC3-0357-000

4-

24 SHEET, DOCUMENT PRESSURE

QC3-0364-000

7-

17 CASE, BOTTOM

QC3-0383-000

4-

2 COVER, PANEL

QC3-0384-000

5-

6 FRAME, PANEL

QC3-0385-000

5-

7 KEY, POWER

QC3-0386-000

5-

8 KEY, MODE

QC3-0387-000

5-

9 KEY, ONE TOUCH

QC3-0390-000

5-

10 KEY, OK

QC3-0391-000

5-

11 KEY, MENU DIAL

QC3-0392-000

5-

12 KEY, START STOP

QC3-0393-000

5-

1 WINDOW, LED

QC3-0394-000

5-

2 WINDOW, LCD

QC3-0395-000

5-

3 SHEET, LCD BLACK

QC3-0397-000

4-

22 ARM, DOCUMENT FEED SENSOR

QC3-0398-000

4-

14 BASE, DOCUMENT FEED COVER SW

QC3-0418-000

3-

3 STAY, SCANNER

QC3-0419-000

4-

25 BASE, DOCUMENT FEED

QC3-0422-000

4-

6 TRAY, DOCUMENT FEED EJECT

QC3-0423-000

4-

7 BASE, DOCUMENT FEED TRAY

QC3-0424-000

4-

5 COVER, DOCUMENT FEED REAR

PART NUMBER

FIGURE &

KEY No.

DESCRIPTION

QC3-0425-000

4-

4 COVER, DOCUMENT FEED RIGHT

QC3-0426-000

4-

21 COVER, PANEL L

QC3-0427-000

4-

20 COVER, PANEL R

QC3-0428-000

4-

19 COVER, PANEL F

QC3-0429-000

4-

18 GUIDE, DOCUMENT FEED CABLE

QC3-0441-000

4-

16 ADF HINGE

QC3-0449-000

5-

5 GUIDE, LCD

QC3-0451-000

8-

9 GUIDE, HARNESS R

QC3-0459-000

2-

3 CAP, LAN CONNECTOR

QC3-0461-000

6-

5 HOLDER, SPEAKER

QC3-0876-000

4-

2 COVER, PANEL

QC3-0877-000

4-

2 COVER, PANEL

QC3-0878-000

4-

2 COVER, PANEL

QC3-0879-000

4-

2 COVER, PANEL

QC3-0880-000

4-

2 COVER, PANEL

QC3-0881-000

4-

2 COVER, PANEL

QC3-0882-000

1-

4 SHEET, PANEL

QC3-0883-000

1-

5 SHEET, PANEL

QC3-0888-000

1-

6 LABEL, DESTINATION

QC3-0891-000

7-

20 LABEL, RATING

QH2-2716-000

1-

3 CORD, POWER

QH2-2719-000

1-

3 CORD, POWER

QH2-2721-000

1-

3 CORD, POWER

QK1-0776-000

1-

3 CORD, POWER

QK1-1500-000

10-

7 MOTOR, CARRIAGE

QK1-1675-000

1-

3 CORD, POWER

QK1-2017-000

1-

3 CORD, POWER

QK1-3048-000

1-

3 CORD, POWER

QK1-3761-000

1-

3 CORD, POWER

QK1-3849-000

12-

9 MOTOR, PAPER FEED

QK1-4418-000

8-

1 CABLE, CARD SLOT

QK1-4490-000

5-

4 LCD ASS'Y

QK1-5002-000

8-

2 CABLE, PICTBRIDGE

QK1-5036-000

8-

18 CABLE, PE SENSOR

QK1-5420-000

2-

1 AC ADAPTER: 100V-240V 50/60HZ

QK1-5430-000

8-

19 CABLE, LF ENCODER

QK1-5438-000

6-

6 SPEAKER ASS'Y

QK1-5443-000

8-

12 WIRELESS LAN BOARD ASS'Y

QL2-2533-000

9-

2 CASSETTE FEED ROLLER UNIT

QL2-2534-000

10-

5 PULLEY HOLDER UNIT

QL2-2535-000

9-

4 DUPLEX PAPER FEED ROLLER UNIT

QL2-2550-000

11-

4 PAPER FEED ROLLER ASS'Y

QM3-3607-000

10-

9 PRESSURE ROLLER ASS'Y

QM3-3640-000

7-

12 CASSETTE RAIL R UNIT

QM3-3643-000

9-

3 CASSETTE FEED GUIDE UNIT

QM3-3644-000

7-

14 PICK UP ARM UNIT

QM3-3801-000

8-

17 PE SENSOR BOARD ASS'Y

QM3-3805-000

12-

6 MOTOR MULTI HARNESS ASS'Y

QM3-3887-000

12-

10 PAPER FEED MOTOR HARNESS ASS'Y

QM3-3889-000

12-

7 PAPER FEED RELAY HARNESS ASS'Y

QM3-4437-000

8-

6 PICTBRIDGE BOARD ASS'Y

QM3-4757-000

9-

5 PAPER GUIDE UNIT

QM3-4758-000

11-

7 PLATEN UNIT

QM3-4762-000

6-

4 REAR GUIDE UNIT

QM3-5030-000

11-

9 SPUR UNIT

QM3-5049-000

8-

5 CARD BOARD ASS'Y

QM3-5147-000

8-

7 LOGIC BOARD ASS'Y

QM3-5149-000

5-

13 PANEL BOARD ASS'Y

QM3-5152-000

8-

14 MODULAR PCB UNIT

QM3-5158-000

4-

13 DOCUMENT FEED SW UNIT

F-1

Summary of Contents for PIXMA MX860 series

Page 1: ...cal errors due to improvements or changes made to the product When changes are made to the contents of the manual Canon will release technical information when necessary When substantial changes are made to the contents of the manual Canon will issue a revised edition The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used Tra...

Page 2: ...2 Service Call Errors 2 3 FAX Errors 2 4 Troubleshooting by Symptom 3 REPAIR 3 1 Major Replacement Parts 3 2 Part Replacement Procedures 1 External housing scanner unit and document cover removal 2 Operation panel and document feed unit removal 3 Printer unit removal and ink absorber replacement 4 Carriage unlocking 5 ASF unit removal 6 Carriage unit removal 7 Spur unit and platen unit removal 8 P...

Page 3: ...ed motor adjustment 3 Carriage unit replacement 4 Document pressure sheet sponge sheet replacement 5 Ink absorber counter setting 6 Power supply unit and modular board replacement 7 Rating label on the bottom case for the models other than Japan 8 PTT label on the bottom case for New Zealand only 9 NAL label on the bottom case for China only 4 6 Verification After Repair 1 Standard inspection flow...

Page 4: ...per feed motor replacement To adjust the belt tension Position the paper feed motor so that the belt is stretched tight None 5 min Manual print head alignment At print head replacement At logic board replacement When print quality is not satisfying To secure the dot placement accuracy None Perform in the user mode 10 min Grease application At carriage unit replacement To maintain sliding propertie...

Page 5: ...lacement At carriage unit removal To set the carriage rail to the original position prior to removal or replacement of the carriage unit put a mark on the main chassis before removal of the carriage unit None 1 min LAN resetting At logic board replacement At WLAN board replacement To initialize the network setting None Perform in the user mode Machine buttons Computer IJ Network Tool 1 min Wired W...

Page 6: ...ce rear tray or cassette Machine buttons Computer MP driver 2 min Bottom plate cleaning When the back side of the paper is smeared To clean the platen ribs Feed the paper from the rear tray Machine buttons Computer MP driver 1 min Scanning area cleaning When the platen glass or document pressure sheet is dirty To clean the platen glass and pressure sheet Soft dry and clean lint free cloth 1 min Ex...

Page 7: ...6 PE sensor Detects paper feeding and ejection No paper Paper jam 7 ASF sensor Controls paper feeding from the rear tray Paper feed problem ASF sensor error 8 APP sensor Controls paper feeding and purging operation APP sensor error 9 LF encoder sensor Detects rotation of the LF encoder and controls its drive Uneven printing LF position error 10 Carriage encoder sensor Detects the position of the t...

Page 8: ...5 64 ...

Page 9: ...erial Number Location On the inner guide over the upper portion of the spur holder visible when the scanning unit cover is opened When the machine power is OFF When the machine power is ON 1 MAINTENANCE 6 64 ...

Page 10: ...No paper in the cassette 1003 Cassette There is no paper Load paper and press OK Confirm that the cassette is selected as the paper source Set the paper in the cassette and press the OK button Pick up arm unit Pressure roller unit Switch system unit Paper feed motor Paper jam 1300 The paper is jammed Clear the paper and press OK Remove the jammed paper or foreign material causing a paper jam paper...

Page 11: ... camera or digital video camera does not support Camera Direct Printing 2001 Incompatible device detected Remove the device Remove the cable between the camera and the machine PictBridge board Logic board Automatic duplex printing cannot be performed 1310 This paper is not compatible with duplex printing Remove the paper and press OK The paper length is not supported for duplex printing Press the ...

Page 12: ...d in the machine that the function to detect the remaining ink amount was disabled Ink tank Spur unit Logic board Non supported hub 2002 An unsupported USB hub is connected Remove the hub Remove the applicable USB hub from the PictBridge USB connector PictBridge board Logic board Document cover not closed The feeder cover is open Close cover and press OK Close the document cover and press the OK b...

Page 13: ...ic board Carriage motor 3 times Line feed error 6000 An error occurred in the LF encoder signal 1 Smearing or scratches on the LF EJ slit film clean the LF EJ slit film 2 Foreign material or paper debris in the LF drive remove foreign material 3 Cable connection 4 Part replacement LF EJ slit film LF EJ timing sensor unit Paper feed roller unit Logic board Paper feed motor 4 times Purge cam sensor ...

Page 14: ...t Switch system unit Carriage unit 12 times APP position error 6A80 An error occurred in the APP motor 1 Foreign material or paper debris around the purge drive system unit remove foreign material 2 Foreign material or paper debris around the ASF unit remove foreign material 3 Cable connection 4 Part replacement Purge drive system unit Logic board 14 times APP sensor error 6A90 An error occurred d...

Page 15: ...tem unit ASF unit 22 times Scanner error 5011 An error occurred in the scanner 1 Document pressure sheet conditions 1 Cable connection 2 Part replacement Document pressure sheet sponge sheet Scanner unit Logic board FB motor error 5012 An error occurred in the scanner FB motor 1 Cable connection 2 Part replacement Scanner unit 23 times Valve cam sensor error 6C10 The valve cam sensor was faulty at...

Page 16: ...nnecessary image data from the memory 085 TX No color fax function supported in the receiving machine Send a fax in the B W mode 099 TX RX Transmission terminated mid way by pressing the Stop Reset button 995 TX RX During TX sending Memory transmission reservation cancelled During RX receiving Image data received in the memory cleared Error code TX RX Meaning Solution Parts that are likely to be f...

Page 17: ...ned Modular board Logic board 237 RX The decoder control unit has malfunctioned Modular board Logic board 238 RX The print control unit has malfunctioned Modular board Logic board 261 TX RX A system error has occurred between the modem and the system control board Modular board Logic board 280 TX Re transmission of the procedure signal has been attempted the specified number of times but failed Tr...

Page 18: ...significant signal has been received and re transmission of the procedure signal has been attempted the number of specified times but failed Try a higher transmission level 752 TX After transmitting PPS NULL in ECM transmission DCN has been received Try a higher transmission level 753 TX After transmitting PPS NULL in ECM transmission re transmission of the procedure signal has been attempted the ...

Page 19: ...ignificant signal has been received and re transmission of the procedure signal has been attempted the number of specified times but failed Try a higher transmission level Increase the transmission level of the receiving machine 772 TX After transmitting EOR NULL in ECM transmission DCN has been received Try a higher transmission level 773 TX After transmitting EOR NULL in ECM transmission re tran...

Page 20: ...ed Try a higher transmission level 788 TX After transmitting EOR EOP in ECM transmission re transmission of the procedure signal has been attempted the number of specified times but failed or T5 time over 60 sec has occurred Increase the period of time of the T5 time over 789 TX After transmitting EOR EOP in ECM transmission ERR has been received Try a higher transmission level 790 RX After receiv...

Page 21: ...rial or paper debris 2 Confirm the PF rear cover and the cassette conditions 3 Confirm cable connection 4 Replace the following item s ASF unit for paper feeding error from the rear tray PF pick up unit for paper feeding error from the cassette DF unit for document scanning error PE sensor board Pressure roller unit Cassette unit Faulty scanning no scanning strange noise 1 Confirm cable connection...

Page 22: ...t is enlarged on printouts in the paper feed direction 1 Confirm that the LF EJ slit film is free from smearing or scratches Cleaning of the LF EJ slit film 2 Replace the following item s LF EJ slit film LF EJ timing sensor unit Platen unit Logic board Scanner unit for copying Faulty scanning No scanning 1 Replace the following item s Scanner unit Logic board Streaks or smears on the scanned image...

Page 23: ...ode for details 8 Perform print head alignment and LCD language setting in the user mode EEPROM information print Service test print Printing via USB connection Copying Direct printing from a digital camera PictBridge Absorber kit 15 1 Right cover 2 Left cover 3 Document cover Scanning unit cover 4 Main case 5 Printer unit 6 Absorber kit After replacement 1 Reset the ink absorber counter See 4 2 S...

Page 24: ... mode See 4 2 Service Mode for details EEPROM information print Service test print Spur unit 30 1 Right cover 2 Left cover 3 Document cover Scanning unit cover 4 Main case 5 Printer unit 6 Logic board 7 Carriage unit 8 Spur unit 9 Platen unit DO NOT contact the spur edges After replacement 1 Check the ink system function 2 Perform LF Eject correction in the service mode See 4 2 Service Mode for de...

Page 25: ...nt cover Scanning unit cover 4 Main case Upon contact with the film wipe the film with ethanol Confirm no grease is on the film Wipe off any grease thoroughly with ethanol Do not bend the film After replacement 1 Perform print head alignment in the user mode 2 Perform LF Eject correction in the service mode See 4 2 Service Mode for details EEPROM information print Service test print Timing slit di...

Page 26: ...not touch the timing slit strip film timing slit disk feed film and timing slit disk eject film No grease or abrasion is allowed Protect the units from soiled with ink Protect the housing from scratches Exercise caution with the screws as follows i The screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit DO NOT loosen them in other cases ii Before looseni...

Page 27: ...rd WLAN board modular board and PE sensor board 1 External housing scanner unit and document cover removal MX860 MX868 3 REPAIR TABLE OF CONTENTS 1 Remove the cassette and the rear guide unit no screws 2 Remove the AC adapter 1 screw Pull out the AC adapter from the bottom of the bottom case The core fits to the AC adapter rib See 4 5 Special Notes on Servicing 6 Power supply unit and modular boar...

Page 28: ...3 Remove the side cover R 2 screws The scanner unit hinges are fitted in the right and left side covers 25 64 ...

Page 29: ...ble LCD cable document feeder harness panel ground harness and core 1 screw The core fits to the main case rib 5 Remove the side cover L disengage the scanner support then separate the scanner from the printer 4 screws 26 64 ...

Page 30: ...6 Separate the scanner from the document feeder no screws 27 64 ...

Page 31: ...7 Remove the emblem Push the emblem top to remove from the double sided adhesive tape 8 Remove the main case no screws 28 64 ...

Page 32: ...29 64 ...

Page 33: ... 2 Operation panel and document feed unit removal 1 Remove the feed tray panel cover right cover and rear cover no screws Be cautious not to damage the tabs and hooks 30 64 ...

Page 34: ...2 Remove the document feed cover eject tray and tray base 4 screws 31 64 ...

Page 35: ...3 Remove the operation panel document feed switch and document feed unit 15 screws The core fits to the document feed base rib 32 64 ...

Page 36: ...4 Remove the LCD ass y no screws 5 Remove the panel board 10 screws 33 64 ...

Page 37: ...he main PCB chassis 1 screw 2 Separate the main PCB chassis from the bottom case 1 screw 3 Separate the PCI DC and GND harnesses from the printer unit 2 screws The GND harness fits to the bottom case rib See 4 5 Special Notes on Servicing 6 Power supply unit and modular board replacement 34 64 ...

Page 38: ...4 Remove the speaker 2 screws 5 Remove the printer unit 6 screws While being cautious not to damage the arm that connects to the front door lift the printer unit 35 64 ...

Page 39: ...6 Remove the WLAN board card board main PCB modular board and main PCB chassis 15 screws The core fits to the rib of the harness guide 36 64 ...

Page 40: ...7 Remove the PE sensor board 5 screws 37 64 ...

Page 41: ... removal 1 Rotate the drive unit gear toward the back of the machine to unlock the carriage Slide the carriage to the left the opposite of the home position 1 Remove 1 screw from the left plate and 2 screws from the right plate 38 64 ...

Page 42: ...o the main chassis 3 points for each screw the left right and center 2 Remove the timing slit film Be cautious to keep it free from any grease or damage 3 Using a pair of pliers etc release the left end of the pulley holder spring then remove the carriage belt Be cautious to keep it free from any grease 39 64 ...

Page 43: ...ain chassis Before removing the center screw remove the carriage cable holder from the front chassis After the 3 screws are removed slowly put down the carriage rail 5 Remove the carriage unit Be cautious that the grease will not attach to any parts 40 64 ...

Page 44: ...sensor and the middle front cover from the front chassis 1 screw each 2 From the left and right sides of the spur unit release the springs 2 on the left side 1 on the right side Then slowly pull the spur unit upward to remove it from the platen unit 41 64 ...

Page 45: ...3 Remove the front chassis 3 screws 4 Unlock the paper eject roller gear While raising the front of the platen unit remove the platen unit from the printer unit 42 64 ...

Page 46: ... and switch system unit left plate removal 1 Release the springs of the carriage motor cable duplex printing paper feed roller cassette feed roller cassette feed guide and paper guide unit both sides See the Parts Catalog for details 43 64 ...

Page 47: ... the left and the right ones 3 Remove the screws that fix the units to the main chassis 2 on the right 3 on the left 4 Separate the main chassis from the switch system unit and the purge drive system unit 3 2 Part Replacement Procedures 44 64 ...

Page 48: ...orm via the machine operation panel or from the MP driver Maintenance tab The paper feed rollers of the selected paper source the rear tray or the cassette rotate while being pushed to the paper lifting plate Since the rollers will wear out in this cleaning it is recommended that you perform this only when necessary Bottom plate cleaning Perform via the machine operation panel or from the MP drive...

Page 49: ... panel unit While holding the ON button press the Stop button 3 times and then release both the ON and Stop buttons Each time the Stop button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green iv When the Power LED lights in green and the machine displays Service Mode Idle the machine is ready for the service mode operation LCD ready for the service mode opera...

Page 50: ... 2 Service Tool functions Service Tool screen Version 1 030 47 64 ...

Page 51: ...reset the counter value is printed automatically 8 Platen Platen ink absorber counter resetting Not used 9 EEPROM Clear EEPROM initialization The following items are NOT initialized and the shipment arrival flag is not on USB serial number Destination settings Record of ink absorber counter resetting and setting Record of repair at the production site LF Eject correction values Left margin correct...

Page 52: ...in which streaks or lines are the least noticeable for the LF check pattern and the Eject check pattern respectively LF Pattern No 0 to 4 Eject Pattern No 0 to 4 4 Select and set the correction values In the LF EJECT Correction section of the Service Tool select the Pattern No from 0 to 4 determined in step 3 for LF and EJECT respectively and click Set 5 The selected LF and Eject correction values...

Page 53: ... see if every button functions properly 2 2 The LCD is divided into 40 segments representing each button The color of a segment corresponding to the pressed button changes to red 1 COPY button 2 FAX button 3 SCAN button 4 MEMORY CARD button 5 01 6 02 7 03 8 04 9 FAX Quality button 10 05 11 Change Display button 12 Two Sided button 13 Menu button 14 Up cursor button 15 Settings button 16 1 17 2 18 ...

Page 54: ... a new EEPROM after the logic board is replaced in servicing 1 Before replacement of the logic board check the ink absorber counter value in EEPROM information print 2 After replacement of the logic board the ink absorber counter value should be set in the service mode using the Service Tool In the Ink Absorber Counter section of the Service Tool select Main from the Absorber pull down menu From t...

Page 55: ...d turn off the machine PTT parameter mode operation procedures 1 In the user mode press the SCAN button to enter the scan mode and press 9 7 6 9 2 The following message is displayed on the LCD BIT SWITCH menu 3 Each time the right or left cursor button is pressed the menu is changed NUMERIC PARAM menu Note Not used in servicing Note Not used in servicing Note Not used in servicing Note Not used in...

Page 56: ...rvicing as of December 2007 SW 08 09 12 14 to 20 3 Each SW has 8 bit information Using the left or right cursor buttons move the cursor to the bit to be changed and enter the setting value 1 or 0 Bit7 00000000 bit0 4 Press the OK button to finalize the setting value For the definition and description of each bit of each SW refer to the G3 Facsimile Service Data Service Handbook English QY8 13BC 01...

Page 57: ...es vary depending on the item 4 Press the OK button to finalize the selected setting value For the definition and description of each bit of the SW refer to the G3 Facsimile Service Data Service Handbook English QY8 13BC 010 Japanese QY8 12B6 020 5 Press the Stop button to save the setting value 6 Press the ON button Confirmation of the setting values Print and confirm the PTT parameter setting va...

Page 58: ...PTT parameter print sample for the MX860 Japan model 4 3 PTT Parameter Mode 55 64 ...

Page 59: ...arriage rail The surface where the carriage unit slides 2 Floil KG107A 360 to 440 3 Carriage rail The surface where the carriage unit slides 3 Floil KG107A 360 to 440 4 Main chassis The surface where the carriage unit slides 4 Floil KG107A 230 to 290 5 Parallel pin The pin surface which contacts the idler pulley hole 5 Floil KG107A 9 to 18 6 APP code wheel gear shaft APP code wheel gear sliding po...

Page 60: ...performed 2 times perform the print head deep cleaning then print the nozzle check pattern again in the user mode 4 If the problem is still not resolved i turn off the machine and leave it for 24 hours or longer ii perform the print head cleaning and iii print the nozzle check pattern again in the user mode 2 Paper feed motor adjustment 1 When attaching the motor fasten the screws so that the belt...

Page 61: ... on the back of the document pressure sheet With the long side down position the upper left corner of the document pressure sheet at the scanning reference point on the platen glass back left where the red lines cross in the photo above 2 Slowly close the document pressure plate while maintaining the hinge position The document pressure sheet will attach to the plate frame 3 Open the plate to conf...

Page 62: ...the ink absorber is replaced reset the applicable ink absorber counter to 0 How to check the ink absorber value and the way to set the ink absorber counter See 4 2 Service Mode 5 Ink absorber counter setting 6 Power supply unit and modular board replacement 1 The ground wiring to the AC adapter differs between the Japan model and the other models 2 The ground wiring to the modular board differs be...

Page 63: ...s given to each printer unit respectively thus the label of one unit is valid only for that unit For this reason the label is not available as a service part 9 NAL label on the bottom case for China only When the bottom case is replaced be sure to attach the NAL label from the original bottom case to the replaced new one The NAL label is given to each printer unit respectively thus the label of on...

Page 64: ...replacement Communication with a connected computer Check point Via USB connection to the computer printing from the computer must be performed properly paper feeding from the rear tray and from the cassette respectively Additional verification to be made For repair of a specific problem confirm the applicable specific function in the user mode PictBridge IrDA communication wired wireless LAN Blue...

Page 65: ... 2 Service test print Service test print sample 62 64 ...

Page 66: ... 3 Ink absorber counter value print Print sample 4 6 Verification Items 63 64 ...

Page 67: ... used when the packing was opened to the print head to protect the print head face from damage due to shocks If the packing material that fixed the carriage from the factory is still available re use it to fix the carriage to prevent the carriage unlocked during transportation MX860 MX868 TABLE OF CONTENTS 1 If the print head is removed from the machine and left alone by itself ink the pigment bas...

Page 68: ...MX860 220V 240V GB NEU 3301B008AB MX860 220V 240V GB NEU 3301B009AA MX860 220V 240V CEU 3301B009AB MX860 220V 240V CEU 3301B010AA MX860 220V 240V WEU 3301B010AB MX860 220V 240V WEU 3301B011AA MX860 220V 240V AU 3301B012AA MX868 220V 240V ASA 3301B013AA MX868 220V 240V HK 3301B014AA MX868 120V 240V CN 3301B015AA MX868 100V 120V TW 3301B016AA MX868 220V 240V KR 3301B017AA MX860 220V 240V NZ COPYRIGH...

Page 69: ...ll issue a new editions of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local low Trademarks The product names and company names described in this manual are the registered trademarks of the individual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied repr...

Page 70: ...illustration Parts list a FIGURE KEY No The FIGURE KEY No column corresponds to the key numbers assigned to the parts in the parts layout illustration b PART NUMBER The PART NUMBER column gives the part numbers corresponding to the key numbers To order a part indicate the part number clearly Note Parts marked NPN are not service parts c RANK The service parts with N in the RANK column are order pa...

Page 71: ...URE 5 OPERATION PANEL UNIT FIGURE 6 MAIN CASE UNIT FRONT DOOR UNIT FIGURE 7 BOTTOM CASE INK ABSORBER FIGURE 8 LOGIC BOARD ASS Y PE SENSOR BOARD ASS Y FIGURE 9 SHEET FEED UNIT FIGURE 10 CARRIAGE UNIT PRESSURE ROLLER UNIT FIGURE 11 PLATEN UNIT SPUR UNIT FIGURE 12 PURGE DRIVE SYSTEM UNIT SWITCH SYSTEM UNIT REFERENCE PRINTER UNIT C OPTION CONSUMABLES D SCREW WASHER LIST E TOOL F NUMERICAL INDEX ...

Page 72: ...N INDEX FIGURE 1 PACKING CONTENTS PRINT HEAD FIGURE 2 AC ADAPTER FIGURE 3 EXTERNAL COVERS SCANNER UNIT FIGURE 4 DOCUMENT PRESSURE PLATE UNIT FIGURE 5 OPERATION PANEL UNIT FIGURE 6 MAIN CASE UNIT FRONT DOOR UNIT A 1 ...

Page 73: ... INK ABSORBER FIGURE 8 LOGIC BOARD ASS Y PE SENSOR BOARD ASS Y FIGURE 9 SHEET FEED UNIT FIGURE 10 CARRIAGE UNIT PRESSURE ROLLER UNIT FIGURE 11 PLATEN UNIT SPUR UNIT FIGURE 12 PURGE DRIVE SYSTEM UNIT SWITCH SYSTEM UNIT A 2 ...

Page 74: ...REFERENCE PRINTER UNIT FIGURE 13 OPTION CONSUMABLES FIGURE 14 TOOL A 3 ...

Page 75: ...B PARTS LAYOUT PARTS LIST FIGURE 1 PACKING CONTENTS PRINT HEAD B 1 ...

Page 76: ...D POWER 100V 120V 3 QH2 2721 000 1 CORD POWER 220V 240V KR 3 QK1 0776 000 1 CORD POWER 220V 240V AU 3 QK1 1675 000 1 CORD POWER 220V 240V GB HK 3 QK1 2017 000 1 CORD POWER 100V 120V TW 3 QK1 3048 000 1 CORD POWER 120V 240V LAM CHN 3 QK1 3761 000 1 CORD POWER 100V JP 4 QC3 0882 000 1 SHEET PANEL CA 5 QC3 0883 000 1 SHEET PANEL FR IT EMB GB NEU CEU WEU 6 QC3 0888 000 1 LABEL DESTINATION B 2 ...

Page 77: ...FIGURE 2 AC ADAPTER B 3 ...

Page 78: ...FIGURE KEY No PART NUMBER RANK QTY DESCRIPTION REMARKS 2 1 QK1 5420 000 1 AC ADAPTER 100V 240V 50 60HZ 2 QC2 6771 000 1 CAP TEL CONNECTOR 3 QC3 0459 000 1 CAP LAN CONNECTOR B 4 ...

Page 79: ...FIGURE 3 EXTERNAL COVERS SCANNER UNIT B 5 ...

Page 80: ...EM FOR JAPAN 1 QC1 9024 000 1 EMBLEM FOR OTHER REGIONS 2 QM3 5210 000 1 SCANNER UNIT 3 QC3 0418 000 1 STAY SCANNER 4 QC2 5509 000 1 SPRING SCANNER STAY 5 QM3 5200 000 1 SIDE COVER R UNIT 6 QM3 5201 000 1 SIDE COVER L UNIT 7 WE8 6620 000 1 CORE RING 8 WE8 6617 000 1 CORE RING B 6 ...

Page 81: ...FIGURE 4 DOCUMENT PRESSURE PLATE UNIT B 7 ...

Page 82: ...FEED EJECT 7 QC3 0423 000 1 BASE DOCUMENT FEED TRAY 8 QM3 6798 000 1 LCD CABLE ASS Y 9 WE8 6620 000 1 CORE RING 10 QM3 5175 000 1 PANEL GND HARNESS ASS Y 11 QM3 5188 000 1 DOCUMENT FEED HARNESS ASS Y 12 WE8 6614 000 1 CORE RING 13 QM3 5158 000 1 DOCUMENT FEED SW UNIT 14 QC3 0398 000 1 BASE DOCUMENT FEED COVER SW 15 QM3 5219 000 1 DOCUMENT FEED UNIT 16 QC3 0441 000 1 ADF HINGE 17 QM3 5217 000 1 ADF...

Page 83: ...FIGURE 5 OPERATION PANEL UNIT B 9 ...

Page 84: ...95 000 1 SHEET LCD BLACK 4 QK1 4490 000 1 LCD ASS Y 5 QC3 0449 000 1 GUIDE LCD 6 QC3 0384 000 1 FRAME PANEL 7 QC3 0385 000 1 KEY POWER 8 QC3 0386 000 1 KEY MODE 9 QC3 0387 000 1 KEY ONE TOUCH 10 QC3 0390 000 1 KEY OK 11 QC3 0391 000 1 KEY MENU DIAL 12 QC3 0392 000 1 KEY START STOP 13 QM3 5149 000 1 PANEL BOARD ASS Y B 10 ...

Page 85: ...FIGURE 6 MAIN CASE UNIT FRONT DOOR UNIT B 11 ...

Page 86: ...NK QTY DESCRIPTION REMARKS 6 1 QM3 5202 000 1 PAPER SUPPORT UNIT 2 QM3 5197 000 1 MAIN CASE UNIT 3 QM3 5199 000 1 FRONT DOOR UNIT 4 QM3 4762 000 1 REAR GUIDE UNIT 5 QC3 0461 000 1 HOLDER SPEAKER 6 QK1 5438 000 1 SPEAKER ASS Y B 12 ...

Page 87: ...FIGURE 7 BOTTOM CASE INK ABSORBER B 13 ...

Page 88: ...0 1 PCI DC HARNESS ASS Y 8 QC2 7716 000 3 FLAPPER DUPLEX PAPER FEED 9 QC2 7708 000 5 ROLLER CASSETTE FEED PRESSURE 10 QC2 9243 000 5 SPRING COIL 11 QC2 7529 000 1 CASSETTE RAIL L 12 QM3 3640 000 1 CASSETTE RAIL R UNIT 13 QC2 7654 000 1 GEAR PICK UP SHAFT 14 QM3 3644 000 1 PICK UP ARM UNIT 15 QC2 5330 000 1 TAPE DOUBLE SIDE 16 QY5 0257 000 1 ABSORBER KIT 17 QC3 0364 000 1 CASE BOTTOM 18 QC1 6457 00...

Page 89: ...FIGURE 8 LOGIC BOARD ASS Y PE SENSOR BOARD ASS Y B 15 ...

Page 90: ... 5147 000 1 LOGIC BOARD ASS Y 8 QC3 0346 000 1 COVER LOGIC BOARD 9 QC3 0451 000 1 GUIDE HARNESS R 10 WE8 6618 000 1 CORE RING 11 QM3 5171 000 1 WLAN HARNESS ASS Y 12 QK1 5443 000 1 WIRELESS LAN BOARD ASS Y 13 QC3 0347 000 1 COVER MODULAR BOARD 14 QM3 5152 000 1 MODULAR PCB UNIT 15 QM3 5177 000 1 MODULAR HARNESS ASS Y 16 QC3 0348 000 1 SHEET MODULAR BOARD 17 QM3 3801 000 1 PE SENSOR BOARD ASS Y 18 ...

Page 91: ...FIGURE 9 SHEET FEED UNIT B 17 ...

Page 92: ...9 1 QM3 5208 000 1 ASF UNIT 2 QL2 2533 000 1 CASSETTE FEED ROLLER UNIT 3 QM3 3643 000 1 CASSETTE FEED GUIDE UNIT 4 QL2 2535 000 1 DUPLEX PAPER FEED ROLLER UNIT 5 QM3 4757 000 1 PAPER GUIDE UNIT 6 QC2 7743 000 1 SPRING COIL 7 QC2 7657 000 1 SPRING COIL B 18 ...

Page 93: ...FIGURE 10 CARRIAGE UNIT PRESSURE ROLLER UNIT B 19 ...

Page 94: ...1 FILM TIMING SLIT STRIP 3 QM3 5223 000 1 CARRIAGE UNIT 4 QC2 9235 000 1 COVER CARRIAGE CABLE 5 QL2 2534 000 1 PULLEY HOLDER UNIT 6 QC1 6202 000 1 SPRING COIL 7 QK1 1500 000 1 MOTOR CARRIAGE 8 QC2 7528 000 4 SPRING TORSION 9 QM3 3607 000 1 PRESSURE ROLLER ASS Y 10 QC2 7811 000 1 COVER MIDDLE FRONT B 20 ...

Page 95: ...FIGURE 11 PLATEN UNIT SPUR UNIT B 21 ...

Page 96: ...OIL 2 QC2 7782 000 1 SPRING COIL 3 QC2 7526 000 1 BELT PAPER FEED 4 QL2 2550 000 1 PAPER FEED ROLLER ASS Y 5 QC2 7667 000 1 BUSHING PAPER FEED ROLLER 6 QC2 7765 000 1 FILM TIMING SLIT DISK FEED 7 QM3 4758 000 1 PLATEN UNIT 8 QC2 7671 000 1 ABSORBER INK 9 QM3 5030 000 1 SPUR UNIT B 22 ...

Page 97: ...FIGURE 12 PURGE DRIVE SYSTEM UNIT SWITCH SYSTEM UNIT B 23 ...

Page 98: ...C2 9212 000 1 TUBE INK JOINT 4 QC2 7483 000 1 TUBE INK 5 QM3 6797 000 1 PURGE MOTOR UNIT 6 QM3 3805 000 1 MOTOR MULTI HARNESS ASS Y 7 QM3 3889 000 1 PAPER FEED RELAY HARNESS ASS Y 8 QM3 5205 000 1 SWITCH SYSTEM UNIT 9 QK1 3849 000 1 MOTOR PAPER FEED 10 QM3 3887 000 1 PAPER FEED MOTOR HARNESS ASS Y 11 QC2 7682 000 1 GEAR IDLER B 24 ...

Page 99: ...REFERENCE PRINTER UNIT B 25 ...

Page 100: ...C OPTION CONSUMABLES FIGURE 13 OPTION CONSUMABLES C 1 ...

Page 101: ...NPN 1 CYAN INK TANK CLI 821C CONSUMABLES NPN 1 BLACK INK TANK PGI 820BK CONSUMABLES NPN 1 YELLOW INK TANK CLI 821Y CONSUMABLES 3 NPN 1 BLACK INK TANK CLI 521BK CONSUMABLES NPN 1 MAGENTA INK TANK CLI 521M CONSUMABLES NPN 1 CYAN INK TANK CLI 521C CONSUMABLES NPN 1 BLACK INK TANK PGI 520BK CONSUMABLES NPN 1 YELLOW INK TANK CLI 521Y CONSUMABLES 4 NPN 1 BLACK INK TANK BCI 321BK CONSUMABLES NPN 1 MAGENT...

Page 102: ...09 SCREW TAP BINDING HEAD M3X8 4 XB1 2300 405 SCREW MACH BH M3X4 5 XA9 1756 000 SCREW TP M3X8 6 XA9 1784 000 SCREW B TIGHT M1 7X8 7 XA9 1864 000 SCREW TAP BIND M4X18 8 XB4 7301 009 SCREW B TIGHT M3 X 10 MM 9 XA9 1752 000 SCREW TAP WASHER HEAD M3X12 10 XB1 2300 609 SCREW M3x6 11 XB1 2300 605 SCREW MACHINE M3X6 12 XA9 1783 000 SCREW BINDING HEAD M2 6X3 5 D 1 ...

Page 103: ...E TOOL FIGURE 14 TOOL E 1 ...

Page 104: ...FIGURE KEY No PART NUMBER RANK QTY DESCRIPTION REMARKS T 1 QY9 0057 000 1 LUBE FLOIL KG107A OIL E 2 ...

Page 105: ...T FEED EJECT QC3 0423 000 4 7 BASE DOCUMENT FEED TRAY QC3 0424 000 4 5 COVER DOCUMENT FEED REAR PART NUMBER FIGURE KEY No DESCRIPTION QC3 0425 000 4 4 COVER DOCUMENT FEED RIGHT QC3 0426 000 4 21 COVER PANEL L QC3 0427 000 4 20 COVER PANEL R QC3 0428 000 4 19 COVER PANEL F QC3 0429 000 4 18 GUIDE DOCUMENT FEED CABLE QC3 0441 000 4 16 ADF HINGE QC3 0449 000 5 5 GUIDE LCD QC3 0451 000 8 9 GUIDE HARNE...

Page 106: ...224 000 12 2 PURGE DRIVE SYSTEM UNIT QM3 5404 000 7 1 GND HARNESS ASS Y QM3 5748 000 4 3 COVER DOCUMENT FEED QM3 6797 000 12 5 PURGE MOTOR UNIT QM3 6798 000 4 8 LCD CABLE ASS Y QM3 6799 000 7 7 PCI DC HARNESS ASS Y QY5 0257 000 7 16 ABSORBER KIT QY6 0073 000 1 2 PRINT HEAD QY9 0057 000 T 1 LUBE FLOIL KG107A OIL WE8 6614 000 4 12 CORE RING WE8 6617 000 3 8 CORE RING WE8 6618 000 8 10 CORE RING WE8 ...

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