13-16
Troubleshooting
Chapter 13
The nozzles on the BJ cartridge print head may be clogged.
• Refer to the flow chart (
1
p. 12-9) and clean the BJ cartridge print head if necessary.
(
1
p. 12-11)
The BJ cartridge or tanks may not be installed properly.
• Make sure the BJ cartridge and tanks are installed properly. (
1
p. 2-13)
The BJ cartridge or tanks may need to be replaced.
• Determine if the problem is with the BJ cartridge or tanks (
1
p. 12-8), and replace if
necessary. (
1
pp. 12-12, 12-15)
The BJ cartridge print head may be worn out.
• Determine if the problem is with the BJ cartridge print head (
1
p. 12-8) and replace
the BJ cartridge if necessary. (
1
p. 12-12)
■
Output appears jagged.
The resolution selected via the printer driver may be Draft.
•
1
MultiPASS Suite User’s Guide
■
Fonts do not print as smoothly rounded characters.
For the following,
1
MultiPASS Suite User’s Guide:
– Bitmapped fonts designed for dot matrix printers do not print smoothly rounded
characters when used with high resolution printers like the MultiPASS.
– Certain MS fonts, such as MS Serif, will print jagged.
■
Output is faint.
You may be using Draft print quality.
•
1
MultiPASS Suite User’s Guide
■
Printing takes too long.
You may be using Fine mode.
•
1
MultiPASS Suite User’s Guide
Your computer may be running low on resources.
• Close all unnecessary applications.
Your computer may not have enough disk space to spool the print job.
• Search for and delete all .TMP files.
■
The printout contains blurred or smudged ink.
The print media you are using may not be supported by the MultiPASS.
• Make sure you are using the recommended print media. (
1
p. 5-2)
You may be printing on the wrong side of the paper.
• Some papers have a “right” side for printing. If the print quality is not as clear as you
would like it to be, try turning the paper over and printing on the other side.