Chapter 13
Troubleshooting
13-5
T
roub
leshooting
LCD Messages
The following messages are displayed in the LCD when the MultiPASS is performing a
function or encounters an error. The error code appears in the Activity Report. (
1
p. 11-3)
Message
Error Code Cause
Action
AUTO REDIAL
BLACK INK EMPTY
BUSY/NO SIGNAL
—
—
#005/018
The unit is waiting to
redial the other party’s
number because the line
was busy or the other
party did not answer
when you tried to send
the document.
The Black BJ tank in the
Color BJ cartridge is
empty or its ink may
have dried out.
The telephone number
you dialed is busy.
The fax number dialed
was incorrect.
The other party’s fax
machine is not working.
The other party is not
using a G3 machine.
The touch tone/rotary
pulse setting on your unit
is incorrect.
The receiving fax
machine did not answer
within 55 seconds (after
all automatic redialing
attempts).
Wait for the unit to
automatically redial the
number. If you want to
cancel automatic redialing,
wait until the unit starts
dialing the number, press
Stop then
T
. (
1
p. 7-10)
Clean the BJ cartridge print
head (
1
p. 12-11). If the
message remains in the
LCD, replace the Black BJ
tank (
1
p. 12-15). The unit
will then print automatically
any faxes received in
memory.
Try sending the document
at a later time.
Check the fax number and
dial again.
Contact the other party and
have them check their fax
machine.
Contact the other party and
ask them to send or
receive the document
using a G3 machine.
Set your unit to the setting
that matches your
telephone line. (
1
p. 3-9)
Contact the other party and
have them check their fax
machine. You can try to
send the document
manually (
1
p. 7-7). For
an overseas call, add
pauses to the registered
number. (
1
p. 9-2)