Canon imageRUNNER ADVANCE 6055 Series, Service Manual

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Technology > Embedded RDS > Product Overview > Major Functions
Technology > Embedded RDS > Product Overview > Major Functions
Embedded RDS
Product Overview
■ Overview
Embedded RDS (hereafter, referred to as E-RDS, which stands for EMBEDDED-RDS)
is a network module embedded with a customer's device and enables e-Maintenance /
imageWARE Remote (Remote Diagnosis System), which can collect and transmit status
changes, counter values, error logs, and consumable information such as the toner low/ out
of the device to a remote maintenance server called UGW (Universal Gateway Server) via
Internet.
The following device information/ status can be monitored.
• Service mode counter (Billing counts)
• Global click counter
• Parts counter
• Mode counter
• Firmware info
• Environment log
• Service call error log
• Jam log
• Alarm log
• Status changes (Toner low/ out, etc.)
Since high confidentiality is required for the information shown above, it performs
communication between a device and a server using HTTPS/SOAP protocol.
Internet
UGW
Proxy Server
Intranet
Firewall
Communication with UGW using HTTPS / SOAP
DNS Server
The e-Maintenance/ imageWARE Remote system using E-RDS
Device
F-2-309
■
Features and benefits
E-RDS embedded with a network module in advance can realize a front-end processing
of e-Maintenance/ imageWARE Remote system without attaching any extra hardware
equipment.
■ Major Functions
● Service Call Button
If a user touches Service call button when corrupt image, paper jam, or/and other problems
has occurred, E-RDS generates an alarm and notifies it to UGW.
Moreover, E-RDS also notifies cancellation and the completion of the request
● Service Browser
Service browser is a web browsing functionality only for service persons in charge, and is
used for referring to the FAQ contents which is connected to UGW.
To grasp a device of which service browser has been enabled, E-RDS sends browser
information to UGW in the following cases.
• When the service browser is enabled in the condition where it had been disabled (OFF)
• When a license for Web Browser option is entered / transferred
● Servicemode menu Transmission
E-RDS sends the target service mode menu data to UGW in the following cases.
• When a specific alarm and service call error are detected
• When the setting for [COPIER] > [ADJUST] data is changed by the Service mode menu
• When a communication test is executed for the first time (when no Service mode data has
been sent)