Symptom
Possible cause
Suggested action
Color quality is not
consistent
Out of calibration or calibration information/
curves on the active partition are corrupted
1. If you suspect that a custom calibration setting is causing the
problem, reset the calibration setting to its default measure-
ments:
In Command WorkStation > Device Center > General > Tools,
click Manage.
Calibrator opens.
In Calibrator, select the calibration setting that you suspect is
causing the problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to
confirm.
If resetting to default calibration does not solve the problem,
you may need to service the printer.
2. If restoring default measurements fixes the color quality, the
custom calibration may have been the cause of the problem.
Request that the site administrator recalibrate the
image-
PASS
. For details, see Color Printing, which is part of the user
documentation set.
3. If the problem persists after recalibration, the calibration infor-
mation on the hard disk drive may be corrupt. Reinstall system
software.
4. If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to replace
the hard disk drive.
Print quality is poor
Missing or outdated printer description file
Make sure that the appropriate printer description file is installed.
For information about printer files, see Printing, which is part of the
user documentation set.
Application cannot find the appropriate print-
er description file
Problem with the printer
Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
Out of calibration or calibration information/
curves on the active partition are corrupted
1. If you suspect that a custom calibration setting is causing the
problem, reset the calibration setting to its default measure-
ments:
In Command WorkStation > Device Center > General > Tools,
click Manage.
Calibrator opens.
In Calibrator, select the calibration setting that you suspect is
causing the problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to
confirm.
If resetting to default calibration does not solve the problem,
you may need to service the printer.
2. If restoring default measurements fixes the color quality, the
custom calibration may have been the cause of the problem.
Request that the site administrator recalibrate the
image-
PASS
. For details, see Color Printing, which is part of the user
documentation set.
3. If the problem persists after recalibration, the calibration infor-
mation on the hard disk drive may be corrupt. Reinstall system
software.
4. If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to replace
the hard disk drive.
Pages come out
blank, or tinted with
green or some other
color
Loose cable connection between the
im-
agePASS
and the printer
1. Check again the printer interface cable and connection at the
imagePASS
and the printer.
2. Power off/on the printer.
3. Replace the printer interface cable.
Problem with the printer
Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
5. TROUBLESHOOTING
75
Summary of Contents for imagePASS-R1
Page 6: ...Introduction 1 Introduction 2 Specifications 7 ...
Page 15: ...Using the imagePASS 2 Using the imagePASS 11 ...
Page 19: ...REPLACING PARTS 3 Replacing Parts 15 ...
Page 51: ...INSTALLING SYSTEM SOFTWARE 4 Installing System Software 47 ...
