Symptom
Possible cause
Suggested action
FF (during the start-
up,
imagePASS
hangs displaying FF)
Possibly one of the following:
• Faulty motherboard
• Faulty or missing CPU
1. Replace the motherboard.
2. Replace the CPU.
NOTE:
FF shown after the
imagePASS
becomes Idle or shortly at the
startup does not indicate an error status.
Any other code that
the system hangs on
before reaching the
idle state
• Faulty motherboard
1. Make sure that you reseated the internal cable connections
and verified system components.
2. Replace the motherboard.
Startup
imagePASS
starts up
and then shuts down
One of the following:
• Faulty connection between
imagePASS
and printer
• Corrupted security chip
• Faulty power supply
• Faulty motherboard
• Faulty CPU
• Faulty printer interface board
1. Check and reseat the printer interface cable between the
im-
agePASS
and the printer.
2. Replace the printer interface cable.
3. Listen for the power supply fan and feel for airflow.
4. If you do not feel air from the power supply fan, you may need
to replace a faulty power supply.
5. Replace the motherboard.
6. Replace the CPU.
7. Replace the printer interface board.
imagePASS
starts up,
but the Fiery screens
on the printer touch
panel are unavailable
for more than 15 mi-
nutes
One of the following:
• Printer interface firmware has been up-
graded and a system reboot is required
• Faulty connection between the
image-
PASS
and the printer
1. Reboot the printer and wait for the printer and the
imagePASS
to start up and reach Idle.
NOTE:
Note: If you press the Fiery icon on the printer touch panel
before the
imagePASS
finishes the startup process, “TCP
connect error” appears on the printer touch panel.
Press OK to return to the Home screen, and wait until the
imagePASS
reaches Idle.
2. Verify that the
imagePASS
and the printer have the same time
and date information. If the time and date information do not
match on both devices, the Fiery icon may fail to appear.
For information on how to check and set the time and date on
the
imagePASS
, see Configuration and Setup, which is part of
the user documentation set. For information on how to check
and set the time and date on the printer, see the printer docu-
mentation.
3. Reboot the
imagePASS
.
4. Check and reseat the cable connections between the
image-
PASS
and the printer.
5. Replace the external cables one by one.
imagePASS
starts up,
and stays on, but
does not reach Idle
One of the following:
• Service switches are not set for Normal
operation
• System software is corrupt
• Hard disk drive is faulty
• Missing or faulty DIMM(s), or faulty
DIMM connections
• Motherboard is faulty
• CPU missing or faulty
1. Make sure that the
imagePASS
service switches are both set
to OFF for Normal operation (away from “ON”).
2. Power off/on the
imagePASS
.
NOTE:
To power off the
imagePASS
, power off the printer using the
main power switch on the front.
3. Reinstall the system software.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
7. Check the DIMM(s) and reseat them to remove any oxidation
on the connectors.
8. Replace the motherboard.
9. Replace the CPU.
5. TROUBLESHOOTING
71
Summary of Contents for imagePASS-R1
Page 6: ...Introduction 1 Introduction 2 Specifications 7 ...
Page 15: ...Using the imagePASS 2 Using the imagePASS 11 ...
Page 19: ...REPLACING PARTS 3 Replacing Parts 15 ...
Page 51: ...INSTALLING SYSTEM SOFTWARE 4 Installing System Software 47 ...
