Canon FAX B210c, User Manual

Page: 182 / 214

13-24 Troubleshooting Chapter 13
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The printout curls.
Your page may include a large amount of ink.
• Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry. Then remove
the page carefully without touching any surfaces.
• The paper you are using may be too thin. Printing dense graphics on light paper stock may
cause the paper to curl. Try using heavier stock.
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Your PC indicates a device time-out.
A device time-out occurs when the PC sends data to the unit, but the unit does not
respond. The unit may be unplugged, not connected to the PC, or have a paper jam.
• Make sure the unit is plugged in (
→
p. 2-9), and that the printer cable is securely connected
to the unit and PC (
→
p. 2-8). Clear any paper jams (
→
p. 13-4), and make sure paper is
loaded properly in the multi-purpose tray. (
→
p. 2-17)
n
For additional troubleshooting, refer to Print Quality Problems (
→
p. 13-20) and the Software
User’s Guide .
General Problems
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The unit has no power.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the unit and into the wall outlet
(
→
p. 2-9). If the unit is plugged into a power strip, make sure the power strip is plugged in
and turned on.
The power cord may not be supplying power.
• Check the power cord by substituting with another, or by using a voltmeter to test it for
continuity.
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The unit will not print reports.
The BJ cartridge or the Black BJ tank may need to be replaced.
• Determine if the problem is with the BJ cartridge or Black BJ tank (
→
p. 12-8), and replace
if necessary. (
→
pp. 12-12, 12-15)
The Photo BJ cartridge is installed in the unit (
PHOTO INK PRINT
setting disabled in
the MultiPASS C75/FAX-B215C).
• You cannot print reports with the Photo BJ cartridge. Replace the Photo BJ cartridge with
the Colour or Black BJ cartridge. For the MultiPASS C75/FAX-B215C, you can alternatively
enable the
PHOTO INK PRINT
setting. (
→
p. 14-8)