Canon FAX B210c, User Manual

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13-16 Troubleshooting Chapter 13
■ ■ ■ ■ ■
Cannot send using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
• If the other party’s fax machine does not support ECM, then the document is sent in normal
mode without error checking.
ECM may be disabled.
• Make sure ECM is on. (
→
ECM TX
, p. 14-6)
■ ■ ■ ■ ■
Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad connection.
• Lower the transmission speed. (
→
TX START SPEED
, p. 14-9)
Receiving Problems
■ ■
■ ■ ■
Cannot receive a fax automatically.
The unit may not be set to receive automatically.
• For the unit to receive faxes automatically, the receive mode must be set to
FAX ONLY
MODE
,
Fax/Tel Mode
, or
ANS.MACHINE MODE
(
→
Chapter 8). If you have set
ANS.MACHINE MODE
, confirm that an answering machine is connected to the unit and that
it is turned on with an outgoing message properly recorded. (
→
p. 8-10)
The unit may have a document stored in memory.
• Print out any documents stored in memory. (
→
pp. 7-18, 8-11, 8-13)
The MultiPASS Suite may have received the fax (MultiPASS models only).
•
→
Software User’s Guide
An error may have occurred during reception.
• Check the LCD for an error message. (
→
p. 13-5)
• Print an ACTIVITY REPORT and check for an error. (
→
p. 11-3)
The multi-purpose tray may be empty.
• Make sure paper is loaded in the multi-purpose tray. (
→
p. 2-17)
The telephone line may not be connected properly.
• Make sure all line connections are secure. (
→
p. 2-6)