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Canon CX 350, User Manual

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Canon CX 350 User Manual Download Page 115

108

Troubleshooting

6

6.3

Printer Not Operating Correctly

Check the following points if the printer is not operating correctly.

■

Power off

■

Printer Does Not Start or Printer Stops During Print Jobs

Check Point

Solution

Main power switch is at the off (O) 
position.

Press main power switch to the on position (|).

Printer power cord unplugged.

Make sure that the power cord is plugged in 
completely.

Power supply not providing power.

Connect another device to the power supply to 
confirm that the outlet is providing power. If you 
cannot restore the printer to normal operation, call 
the dealer where you purchased the printer or 
contact the nearest service center.

Check Point

Solution

Front door is open.

Close the front door and make sure that it is closed 
tightly.

Feeder cover is open.

Close the feeder cover and make sure that it is 
closed tightly.

Printer is not connected to the computer.

Check a USB cable and make sure that it is 
connected to the printer and the computer.

The USB cable is too long.

Avoid using USB cables longer than 3 m (9.8 ft.).

Paper is not loaded correctly.

Load paper correctly.

1.4 Loading Paper

The ink cartridges are not installed 
correctly.

Check the ink cartridges and make sure that they 
are installed correctly.

5.3 Replacing Ink Cartridges

The CX 350 printer driver is not selected 
on the computer.

Make sure that the CX 350 Printer is selected when 
you start the print job.

Print data contains an image with a large 
capacity.

If you see the DATA lamp flashing, this means that 
data is processing. Wait for the processing to finish.

Summary of Contents for CX 350

Page 1: ...COLOR CARD PRINTER USER s GUIDE PUB 4Y1 8385 020 CANON FINETECH INC 2004 ...

Page 2: ...ere you purchased the printer if you find any omissions or mistakes in this document We can accept no responsibility for loss or damages resulting from the use of this printer or its software please accept this before you use the printer Trademarks Canon and the Canon logo are registered trademarks of Canon Inc Microsoft and Windows are registered trademarks of Microsoft Corporation in the United ...

Page 3: ...lure to follow these instructions could lead to printer damage or poor print quality To use the printer properly always follow these instructions Information under this heading includes tips and hints that will help you avoid minor problems and use the printer more efficiently Information under this heading includes printer operation procedures Please refer to this information about printer operat...

Page 4: ...er except for personal or household use under limited circumstances International ENERGY STAR Program As an ENERGY STAR Partner Canon Finetech Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency The international ENERGY STAR Office Equipment Program is a global program that promotes energy saving through the use of computers and other office equipment The pr...

Page 5: ...rd 5 Handling the Printer and Accessories 7 Moving the Printer 9 Ink Cartridges and the Residual Ink Receiver 10 1 Before Using the Printer 12 1 1 Printer Part Names and Functions 12 Front View 12 Back View 13 Operation Panel 14 Inside the Printer 15 1 2 Connecting the Printer and Computer 16 1 3 Switching the Printer On and Off 18 Switching the Printer On 18 Switching the Printer Off Normal Shutd...

Page 6: ...the Paper Type 51 Selecting the Orientation 52 3 4 Using the Color Sheet 54 Selecting Color Adjustment for the Original 55 Adjusting Brightness 56 Adjusting Sharpness 57 Level Correction 57 Single Color Printing 58 Adjusting Color Balance and Density 59 3 5 Using the Utility Sheet 61 Switching to the Sleep Mode 62 Changing the Sleep Timer Setting 63 Using Special Settings 64 4 How to Use the Statu...

Page 7: ...ay 89 5 5 Replacing the Residual Ink Receiver 92 5 6 Cleaning the Printer 96 6 Troubleshooting 100 6 1 Error or Warning Messages 100 6 2 Paper Jams 105 6 3 Printer Not Operating Correctly 108 6 4 Print Results Are Unsatisfactory 114 7 Other Important Information 117 7 1 Moving the Printer 117 7 2 Software Uninstallation 121 Specifications 123 Index 124 ...

Page 8: ... how to install the printer driver please refer to the Start Guide User s Guide This electronic manual describes the basic procedures for using the printer Specifically the User s Guide explains the basic print procedures how to maintain the printer how to troubleshoot problems and describes all the features of the printer and printer driver The User s Guide is provided in HTML and PDF format the ...

Page 9: ... file in the following operating environment Operating environment Adobe Acrobat Reader Version 4 0 or later Hard disk free space 50 MB or more when files are copied to the hard disk Help Functions In addition to the Start Guide and the User s Guide the printer driver provides online Help to find answers to questions about printer features and operations and how to troubleshoot problems while you ...

Page 10: ... printer generates a weak magnetic field If anyone wearing a pacemaker experiences discomfort while working around the printer they should leave the area Consult a physician before continuing to work around the printer Warning Height when the PHS door is opened 254 mm 10 00 in 350 mm 13 78 in 465 mm 18 31 in 569 mm 22 40 in Width when the feeder cover is opened Allow enough space to open the PHS d...

Page 11: ...d cause condensation inside the printer If this happens allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient temperature and humidity Never place the printer on a slanted or unstable stand or table If the printer is dropped or slided off this could cause personal injury Also never place a heavy object on top of the printer If the object is dropped or falls this ...

Page 12: ...th this printer To avoid a fire or electrical shock do not use an extension cord To avoid a fire or serious electrical shock connect the printer power cord to an independent power source that is not shared by other equipment or appliances To avoid causing a fire or serious electrical shock make sure that the power plug is securely and completely inserted into the power source Do not cut damage or ...

Page 13: ... printer will not be used for a long period for your safety disconnect the power cord from the power source Always keep the area around the power plug free of obstacles so you can unplug it easily This allows you to unplug the power cord quickly in an emergency Never use any power source other than the one rated for the printer Also make sure that the power source can supply sufficient power for t...

Page 14: ...ly disconnect the power plug from the power source make sure that the printer has stopped smoking and call for service Do not attempt to repair the printer by yourself This could cause a fire or serious electrical shock Use only a slightly damp cloth thoroughly wrung out to clean the printer surfaces Never use alcohol thinner or any other flammable liquids If such materials come into contact with ...

Page 15: ...rts around the printhead shaded blue in the illustration This could damage the printer or cause personal injury Keep children from touching the power cord internal parts of the printer when it is open and moving parts inside the printer gears belts rollers and electrical components This could cause personal injury or damage the printer Never touch the feeder lift tray while it is moving and never ...

Page 16: ...r weighs 13 kg 28 6 lb When you lift the printer be sure to hold it at the front side If you strain to lift the printer you could drop the printer and hurt yourself To avoid dropping the printer and causing personal injury never grip the feeder cover or the stacker Always hold the printer level and carry it slowly If ink is spilled inside the printer while moving it this could cause a fire or seri...

Page 17: ...n This prevents accidents If a child accidentally swallows ink seek medical attention immediately If ink gets into your eyes wash it out with flowing water immediately If irritation persists consult a physician If ink comes into contact with your skin rinse it off with flowing water immediately If irritation persists consult a physician Never drop or apply excessive force to an ink cartridge or th...

Page 18: ... is displayed be sure to reset the ink level warning display 5 4 Resetting the Ink Level Warning Display Never remove an ink cartridge or the residual ink receiver unless you must replace it This could shorten the life of the consumables When you replace an ink cartridge always pull the paper tag and peel off the tape and then install the cartridge in the printer If you set the ink cartridge witho...

Page 19: ...move a paper jam from the transport unit or to clean inside the printer 2 Stacker Receives printed media output from the printer 3 Front door Open to replace ink cartridges 4 Operation panel Provides the buttons and the lamps to change the operation of the printer or to view its current status 5 Feeder unit Load paper here The feeder lift tray raises and lowers automatically when you open or close...

Page 20: ...tor Connect a USB cable here to connect to the computer 4 Stacker Holds printed media output from the printer 5 Residual ink receiver Collects the ink used during printhead cleaning and other residual ink Normally mounted inside the printer while the printer is used 6 Residual ink receiver cover Open to replace the residual ink receiver 4 6 3 2 1 5 ...

Page 21: ...ed 3 STANDBY button lamp Switches the printer between normal operation mode printing can start immediately and the sleep mode Power saving mode This button lights when the printer is in normal operation mode and goes out when the printer is in sleep mode This lamp flashes while the printer is switching on or off 4 RESET button Press this button to reset the printer clear print data If you press th...

Page 22: ... Never turn off the main power switch during a print job This could cause damage because the printhead cannot return to the home position Before you switch the printer off completely press the STANDBY button to put the printer in the sleep mode and then press the main power switch An error may occur and a print job will halt if you open the front door the PHS door or the feeder cover during a prin...

Page 23: ...able 1 Make sure that the main power switch is at the off position O A USB cable is required to connect the printer and the computer The printer is compatible with USB 2 0 Full Speed USB 1 1 is also available A USB cable is not provided with the printer Please prepare a cable that matches the port on your computer Note ...

Page 24: ...s described below This could prevent the printer from operating normally While the computer is starting up until the desktop display appears While the printer is printing While you install the printer driver To disconnect the USB cable while the computer and the printer are on disconnect it at the computer or the USB hub To reconnect the USB cable wait at least 5 seconds before you connect it agai...

Page 25: ...tching the Printer On Switch the printer on 1 Press main power switch to the on position Cleaning starts then the printer enters normal mode be ready to print The STANDBY lamp lights and remains on while the printer is in normal mode When the printer is in the sleep mode press the STANDBY button to return the printer to normal mode However the printer will wake from the sleep mode automatically as...

Page 26: ...ll also enter the sleep mode automatically if the printer remains idle for the prescribed length of time The time interval 1 to 60 min or 2 hours for the printer to remain idle before it enters the sleep mode automatically can be set with the Sleep Timer Setting on the Utility sheet of the printer driver The factory default of the Sleep Timer Setting is 5 minutes but after the driver installation ...

Page 27: ... to confirm that the printer is in the sleep mode If the STANDBY lamp is on normal mode press the STANDBY button 2 Press main power switch to the off position O Never turn off the main power switch during a print job This could cause damage because the printhead cannot return to the home position Before you switch the printer off completely press the STANDBY button to put the printer in the sleep ...

Page 28: ...nt Please contact the dealer where you purchased the printer or the nearest service center 1 5 Adjusting to Paper Width Here is a list of the types of paper that you can use with this printer Matte Coated Paper Prints a normal high quality image with no glare Glossy Paper Paper with reflectivity about 75 greater than normal paper You can use recycled paper with this printer For more details about ...

Page 29: ...n If it is off switch the main power switch to on 2 Open the feeder cover The feeder lift tray lowers automatically Wait for it to stop Never touch the feeder lift tray while it is moving and never place your hand under the tray This could cause personal injury or damage the printer Caution ...

Page 30: ... sufficiently to remove any curl and make them perfectly flat and straight 4 Load the paper in the feeder lift tray and insert them in completely until they stop You can load a stack of up to about 250 sheets approximately 0 24 mm 0 01 in Paper cannot be loaded above the load limit mark ...

Page 31: ...Printer 1 5 Close the feeder cover The feeder lift tray automatically raises There may be occasions when the ERROR lamp lights even if the height of the stack is below the load limit mark Remove some sheets from the stack ...

Page 32: ... 6 Set the stacker if it has not been set Insert the 3 tabs into the printer as shown below When you attach the stacker confirm that the 3 tabs are inserted correctly If they are not inserted correctly this could cause paper to jam ...

Page 33: ... by the edges when you load it to avoid touching the print surfaces The print quality will be poor if the print surfaces are soiled Store paper in its original pack in a dry cool location that is not exposed to direct sunlight or subject to high temperature or humidity An error will be displayed on the computer Status Monitor if the paper is not loaded correctly When an error is displayed follow t...

Page 34: ...et to accept commercially available business card size 55 91 mm 2 17 3 58 in for printing To use another size slide the guide against the left or the right side of the paper If the guide cannot adjust correctly to the paper width the paper may not print correctly If the paper still does not feed correctly even after you adjust the guide you may be using paper that requires special adjustment Pleas...

Page 35: ...load the paper 5 Align the edge of the stack with the guide then tighten the screw 6 Load the paper then close the feeder cover The feeder lift tray automatically raises Make sure that the edge of the stack is lightly touching the guide then tighten the screw If the edge of the stack is too tight against the guide the paper will not be fed correctly Caution ...

Page 36: ...setting the margins original size and orientation may be different depending on the software application that you are using For more details please refer to the documentation for the software application Regardless of the size the sizes of the margins non printing area should be set as shown Portions of text or images that overlap this area will not be printed 1 5 mm 85 0 mm 91 0 mm 49 0 mm 55 0 m...

Page 37: ...pens 2 Make sure that the name of the printer is displayed in Select Printer Specify the Page Range and Number of copies then click the Print button The print job starts The print procedure and screen button names may be different for the software application that you are using For more details please refer to the documentation for the software application Note ...

Page 38: ...r details about how to change print settings for various purposes refer to 3 How to Use the Printer Driver 3 How to Use the Printer Driver If you choose same settings using by a software application and the printer driver the settings of the software application may override those of the printer driver The settings include paper size orientation and number of copies The print settings selected fro...

Page 39: ...nted You can also cancel a print job in a print queue window a window where the print order is set other than the Status Monitor For more details please refer to the Windows documentation Never turn off the main power switch during a print job This could cause damage because the printhead cannot return to the home position Note Important ...

Page 40: ...ing the Printer Driver Dialog Box from a Software Application You can open the printer driver dialog box from a software application for the printer settings The print settings that you select in the software application are used by only that software application If you want several different software applications to share the same printer settings then select them in the Windows Control Panel Ope...

Page 41: ...alog box 3 Select Canon CX 350 from the Name list box and click the Properties button to open the Canon CX 350 Properties dialog box You can select Canon CX 350 from Printer Name or Select Printer and click the Properties or Details button The procedure for opening the printer Properties dialog box may be different for some applications For more details please refer to the software application doc...

Page 42: ...he Utility sheet where you perform printer maintenance cannot be displayed from the software application Opening the Printer Driver from the Start Menu Open the Printer Settings dialog box with the Start button on the Windows desktop to register common printer settings to be used by many software applications not just one application Opening the Printer Driver from the Start Menu Note ...

Page 43: ... this method for printhead cleaning and other printer maintenance or to register print settings that are to be shared by many software applications 1 For Windows 2000 click the Start button point to Settings then select Printers For Windows XP Click the start button then select Printers and Faxes from the Control Panel For Windows Me Click the Start button select Settings and click Control Panel t...

Page 44: ...se the Printer Driver 37 2 Click the Canon CX 350 icon and select Properties from the File menu Next click the Utility tab to display the Utility sheet then select the items for printhead cleaning and other tasks ...

Page 45: ...references opens For Windows XP Click Printing Preferences For Windows Me Click the Main tab the Paper tab or the Utility tab You can perform settings from each sheet You can open the Printing Preferences dialog box directly by selecting Printing Preferences from the File menu instead of Properties at Step 2 ...

Page 46: ...an also set the number of copies to print 1 Setting List Registered settings are displayed in this list 2 Paper Size Preview Preview of the current paper size 3 Orientation Preview Preview of the current paper orientation 4 Register Delete Register new settings or delete old settings 5 Copies Set number of copies 6 Setting Contents Content of the current print settings 6 5 4 3 2 1 ...

Page 47: ... of copies from the keyboard You can use the number keys on the keyboard 1 to 9 0 to enter the number In addition to the number keys you can also use these keyboard keys Delete clears entire entry and BackSpace single character delete left When the printer Properties dialog box has been opened from the software application you cannot register or delete printer settings In order to register and del...

Page 48: ...faults make sure Default Settings is selected 3 Click the Register Delete button The Register and Delete Settings dialog box opens The items on the Paper and Color sheets are the settings that can be registered However the paper width and length values cannot be registered if Custom is selected for the paper size For this reason changing the Custom Size settings after registration could cause unex...

Page 49: ... in the Select Register Destination list for the registration If there is another setting already registered at the destination with the same name you can overwrite the registered setting However you cannot overwrite the setting to Current Settings and Default Settings ...

Page 50: ... settings You can enter a name up to 16 characters long The name entry cannot be omitted Also a space or tabs cannot be used in a name 6 Confirm the content of the Settings Contents then click the Register button A message dialog box appears and asks you to confirm that you want to register ...

Page 51: ... Delete Change the name in the Register and Delete Settings dialog box and then click the Register button To delete a file that contains registered settings select the name in the Setting List then click Register Delete Confirm that the name to delete is under Select Register Destination in the Register and Delete Settings dialog box then click the Delete button The Item Names in the Setting List ...

Page 52: ...e settings to use from the Setting List The printer driver reads the print settings If you select print settings where Custom has been selected for the paper size be sure to check the width and length of the paper Changing the Custom Size settings after registration could cause unexpected results If you select items marked as Unregistered the printer driver settings will not be changed If you sele...

Page 53: ...open the Version Information dialog box Sheet Name Item Values Main Copies 1 Setting List Default Settings Paper Paper Size Business Card1 55 91 mm Paper Type Matte Coated Paper Orientation Landscape No 180 degree Rotation Color Color Adjustment CX 350 Optimum Photo Brightness Normal Sharpness 0 Level Correction Off Single Color Setting Off Zebra is selected with On is selected Color Balance Cyan ...

Page 54: ...per Size Preview Preview of the current paper size 2 Orientation Preview Preview of the current paper orientation 3 Paper Size Set paper size 4 Custom Size Button Set custom paper size 5 Paper Type Set paper type 6 Orientation Set orientation of the printing on the paper 7 Defaults Button Restore the default paper settings 6 5 3 2 1 7 4 ...

Page 55: ...55 85 mm Choose when you use 55 x 85 mm sized paper Custom 1 Custom 3 Choose when you use a pre set paper size Custom size To use a Custom paper size you must first open the Custom Settings dialog box and register the desired size Setting a Custom Paper Size When the printer Properties dialog box is displayed from the software application you cannot register or delete printer settings Open the Pri...

Page 56: ...ustom settings 1 Select one of the custom settings under Paper Size Custom 1 3 to register the custom size You can display a preview of the current paper size The values that you set for the Custom Settings width and length are not registered in the Print Settings You should always confirm that the Custom size paper width and length settings are set correctly when you are using already registered ...

Page 57: ... box Enter the length in the range 85 0 to 91 0 mm 3 35 to 3 58 in 5 Click the OK button The custom settings are registered Click the Defaults button to return the width and length to the default Business Card1 55x91 mm However clicking the Defaults button on the Paper sheet does not restore the custom settings to the default width and length If you change the units of measure for the paper size d...

Page 58: ...elect one of the following paper types Matte Coated Paper Choose when you select matte coated paper to print Glossy Paper Choose when you select glossy paper to print Please remember that you may not achieve the correct result if this paper type setting is different from the type of paper actually loaded in the printer Note ...

Page 59: ... select the direction of print under Orientation The following settings are available for the Orientation selection Portrait Click to print down the length of the page Landscape Click to print across the length of the page Direction of paper feed Direction of paper feed ...

Page 60: ...degrees The paper feed direction of the printer is as described below You can display a preview of the current paper orientation 180 degree vertical Portrait rotation 180 degree horizontal Landscape rotation Direction of paper feed Direction of paper feed Note Stacker Tray Paper Top view Direction of paper feed ...

Page 61: ... with the current color settings 3 Color Adjustment Adjust the hues of the colors to match the colors of the original 4 Brightness Adjust the brightness of the original 5 Sharpness Set the processing for clarity of the original 6 Level Correction Adjust the contrast of the original 7 Single Color Setting Set the original to be printed in one color 8 Defaults Button Click this button to restore the...

Page 62: ...imum Photo Best color adjustment of images for this printer Select for printing photographic images CX 350 Optimum Graphics Best color adjustment of images for this printer Select for printing graphic images Use ICM Allows you to use ICM Image Color Management a Windows function that allows you to calibrate color settings Select Photo for images that contain both photographs and graphics If the pr...

Page 63: ...t areas of the image There are three settings Brighter Print with a brighter appearance Select this setting when you feel that the result is too dark Normal Print at normal brightness Use this setting at first and change the Brighter and Darker adjustments if needed Darker Print with a darker appearance Select this setting when you feel that the result is too light The Brightness control is dimmed...

Page 64: ...d 1 3 Sharpness processing is done The higher the number selected the sharper the image Level Correction If you feel that the contrast level of the printed image is too low no modulation of dark areas use Level Correction adjustment to strength the contrast With the Level Correction adjustment the bright areas of the original become brighter and the dark areas become darker To apply Level Correcti...

Page 65: ...or Unlike Zebra this setting uses all 6 inks to print Sunset Prints the image with one purple color Unlike Zebra this setting uses all 6 inks to print Ocean Prints the image with one blue color Unlike Zebra this setting uses all 6 inks to print Forest Prints the image with one green color Unlike Zebra this setting uses all 6 inks to print Shout Prints the image with one yellow color Unlike Zebra t...

Page 66: ...default 0 Move the slidebar to the left to lighten and to the right to darken Use a box on the left of the slidebars to specify the density by entering numbers with the keyboard Also clicking the arrows on both sides of the slidebar can decreases or increases the setting by 1 3 Drag the Density slider left or right to determine the overall density of the image Select density setting in the range 5...

Page 67: ...tton The color balance and density settings are saved The Detailed Settings are dimmed and disabled when Zebra is selected for the Single Color Setting To restore all the color balance and density to the default settings 0 click the Defaults button Note ...

Page 68: ... the deep cleaning of the printhead 3 Printhead Position Adjustment 5 2 Adjusting the Printhead Position Adjust the position of the printhead 4 Sleep Switch to the Sleep mode 5 Sleep Timer Setting Set the Sleep mode Power saving mode timers 6 Resets the ink level warning display 5 4 Resetting the Ink Level Warning Display Reset the ink level warning display 7 Start Status Monitor 4 1 Displaying th...

Page 69: ...ies dialog box If you open the printer driver from a software application you will not be able to display the Utility sheet You cannot put the printer in the sleep mode during a print job You can also put the printer in the sleep mode by pressing the STANDBY button on the operation panel After the printer remains idle in the normal operation for certain time period the printer automatically enters...

Page 70: ... opens 2 Drag the slider left or right to change the period The range of the timer settings is 1 to 60 minutes You can also move the slide to Default to set the timer for 2 hours 3 Click the Send button A confirmation dialog box opens and prompts you with a message 4 Click the Yes button This completes changing the sleep timer setting You cannot change the Sleep Timer Setting during a print job or...

Page 71: ...n the checkbox of the desired feature so that it is checked The Special Settings cannot be set during a print job or when an error occurs Under normal circumstances the Special Settings checkbox should remain off The Low Temperature Print Mode especially should remain off and be used only when necessary since this consumes a large amount of ink Using the High Precision Text Mode may cause poor bal...

Page 72: ...3 How to Use the Printer Driver 65 3 Click the Send button A confirmation dialog box opens and prompts you with a message 4 Click the Yes button The selected feature is enabled 5 Click the Close button ...

Page 73: ...low to start the Status Monitor 1 Display the Utility sheet in the Canon CX 350 Properties dialog box then click Start Status Monitor With default Status Monitor starts automatically every time a print job starts You can also start the Status Monitor as soon as Windows starts up by selecting the specific function in a menu You can store the Status Monitor normally in the taskbar or the task tray a...

Page 74: ...s Monitor can be set Start Options Use either method described below to set the start method Start During Printing The Status Monitor automatically starts and displays when a print job starts The Status Monitor closes automatically when the print job ends This is the default setting Start With Windows The Status Monitor Starts when Windows starts ...

Page 75: ... taskbar Start at Task Tray Create an icon for the open Status Monitor window and stores the icon in the task tray Always Show on Top Always display the open Status Monitor window in the foreground even when the windows of other software applications are open Follow the procedure below to select the display method 1 Open the Start menu and select the desired start option Click either Start During ...

Page 76: ...checkmark at the beginning of the name of this selection This setting has no connection with the other settings on the View menu If you select Always Show on Top with Windows XP or Windows 2000 the Status Monitor will appear semi transparent on the screen Even if you select Minimize at Start or Start at Task Tray the Status Monitor will pop up and display a message when an error occurs If you clic...

Page 77: ... the printer status Graphic image showing the current status of the printer 2 Print Status The current status of the print job 3 Cancel Print Job Cancel the print job in progress 4 Status Information Messages to inform you about the current status of the printer 5 Detailed Status Display Open a separate window to display more information about the status of the printer 6 Ink Information Displays t...

Page 78: ... 3 page document for example while the first page is printed you will see 0001 0010 to 0010 0010 The progress bar will display for each page as it is processed for printing Cancel Print Job Button Click this button to cancel the print job in progress Once the current page is printed the print job will be canceled If the print job does not stop even after clicking Cancel Print Job press the RESET b...

Page 79: ...o print Displayed when a warning has been issued A warning message is displayed for the Status Information but printing can continue Troubleshoot the problem as required Displayed when a error has been issued An error message is displayed for the Status Information and printing cannot be done in this status Troubleshoot the problem as required If the Status Monitor has been minimized or if it has ...

Page 80: ...ontent of the message Printing continues Operator Call Error These errors are issued for a problem that requires your attention Confirm the content of the message and follow the required troubleshooting Service Call Error These errors are issued for problems that cannot be solved by the user Please turn the main power switch off If the error occurs again after switching the printer off and on make...

Page 81: ...nt to open another window to learn more details 1 Select the message to read and click the Detailed Status Display button The description window opens and displays a description of the message and provides some troubleshooting advice You can also double click the item in the Status Information list to open the same information window ...

Page 82: ...k error message appears This could prevent the proper display of the Status Monitor ink information message If you mistakenly replace an ink cartridge before the no ink error message is displayed be sure to reset the ink level warning display 5 4 Resetting the Ink Level Warning Display Never remove an ink cartridge unless you must replace it This could shorten the life of the consumables When ink ...

Page 83: ... describes how to perform normal printhead cleaning 1 Display the Utility sheet in the Canon CX 350 Properties dialog box then click Cleaning Before using this procedure always make sure that the no ink error message is not displayed The normal cleaning cannot be used while the printer is printing or after an error has occurred Please remember that cleaning consumes ink Clean the printhead only wh...

Page 84: ...ning perform deep cleaning 1 Display the Utility sheet in the Canon CX 350 Properties dialog box then click Deep Cleaning Before this procedure always make sure that the no ink error message is not displayed Deep cleaning cannot be done during a print job or when an error is occurring Deep cleaning consumes more ink than normal cleaning Clean the printhead only when necessary Note ...

Page 85: ...log box appears 2 Click the Yes button Deep cleaning begins If deep cleaning fails to solve the problem the printhead may require replacement or there could be some other problem Contact your local dealer or call the nearest service center Note ...

Page 86: ...ad Position Adjustment Pattern reading the pattern and then making some simple adjustments to change the position of the printhead 1 Display the Utility sheet in the Canon CX 350 Properties dialog box then click Printhead Position Adjustment The Printhead Position Adjustment dialog box opens Make sure that paper is loaded in the printer Before this procedure always make sure that no ink error mess...

Page 87: ...confirmation dialog box appears 3 Make sure that the printer is not operating then click the Yes button The two Printhead Position Adjustment Patterns are printed 4 After the Printhead Position Adjustment Pattern prints successfully click the Yes button ...

Page 88: ...igns with black scale marks and check the number of the line The example below shows that the number of the most appropriate line in the Column E is 2 Look at the rows for each color F to J and determine which vertical line of each row aligns with black scale marks and check the number of the line The example below shows that the number of the most appropriate line in the Row F is 2 15 10 5 0 5 10...

Page 89: ...he keyboard directly into the text box You can also click or of the spinboxes to increase or decrease the settings by 1 with each click Landscape Adjustment For the adjustment select F then drag the slider to the number you checked in Step 5 Repeat this procedures for rows G H I and J Be sure to adjust all the rows F to J You can also enter the number with the keyboard directly into the text box Y...

Page 90: ...t 10 Click the Close button A confirmation message appears 11 Click the Yes button Even if you open the Printhead Position Adjustment dialog box you cannot adjust the printhead correctly unless you print the Printhead Position Adjustment Patterns The settings are adjusted 16 to 16 in the vertical range and 12 to 12 in the horizontal range Depending on the status of the current settings you may not...

Page 91: ...akenly replace an ink cartridge before the no ink error message is displayed be sure to reset the ink level warning display 5 4 Resetting the Ink Level Warning Display Never remove an ink cartridge unless you must replace it This could shorten the life of the consumables As the printer can continue to print for a while after the Status Monitor displays the low ink message you can continue to use t...

Page 92: ...erted into the slot Never attempt to force an ink cartridge into a slot Store ink cartridges in a location where they are not exposed to direct sunlight We recommend that ink cartridges be replaced every one year after installation in the printer Never break the seal on the packing of an ink cartridge until you are ready to install it Light Magenta LM Light Cyan LC Yellow Y Magenta M Cyan C Black ...

Page 93: ...86 Printer Maintenance 5 2 Remove the empty ink cartridge At the lower edge press the lever down and slowly pull the ink cartridge to remove it 3 Remove the new ink cartridge from its package ...

Page 94: ...ocks securely When you replace an ink cartridge always pull the paper tag and peel off the tape and then install the cartridge in the printer If you set the ink cartridge without peeling off the tape this could damage the printhead There are sharp pins in ink cartridge slots Never put your fingers into this area This could cause personal injury or damage the printer Important Caution ...

Page 95: ...ge in accordance with local laws and regulations regarding the disposal of such items 7 Close the front door Replace an ink cartridge quickly Promptly discard any ink cartridges that you have removed Never apply excessive force nor drop an ink cartridge Ink can stain clothing and the work area After installing an ink cartridge do not remove it unless you must replace it This could shorten the life...

Page 96: ...n ink detection system will be reset to match the actual ink volume and the detected value Synchronization of ink supply messages and the actual ink level now works properly Reset ink level only after you have replaced an ink cartridge after the appearance of low ink alert in the Ink Information or in the Status Information of the Status Monitor Do not reset it if you do not replace a cartridge wh...

Page 97: ...message that Cannot detect the reset ink level warning display function for the connected printer This function can be used after updating the firmware you can use this function after updating the firmware The Firmware Update Message Appears 2 Click the checkbox for the color of the ink cartridge that was replaced Make sure the checkbox is marked For example if the Black and Light Cyan cartridges ...

Page 98: ... that were not replaced even if you can click them If there are ink cartridges that were replaced after the no ink error appears you do not need to reset the ink level warning display You may not be able to check the colors They may have been dimmed and disabled 3 Click the Send button A confirmation dialog box appears 4 Click the Yes button The settings are sent to the printer If the sending fini...

Page 99: ...Residual ink receiver full When this message appears replace the residual ink receiver with a new one 1 Open the residual ink receiver cover and remove it Never remove a residual ink receiver unless you must replace it This could shorten the life of the consumables Even though you can continue to use the printer after the Residual ink receiver near full message appears you need to prepare a replac...

Page 100: ...5 Printer Maintenance 93 2 Remove the full residual ink receiver Slowly pull the residual ink receiver toward you to remove it 3 Remove the new residual ink receiver from its package ...

Page 101: ...to the printer 5 Put the full residual ink receiver into a plastic bag and seal it Handle the residual ink receiver carefully when you place it into the plastic bag to prevent staining your clothing or the work area then discard it in accordance with local laws and regulations regarding the disposal of such items ...

Page 102: ...ly Promptly discard a residual ink receiver that you have removed Never shake a full residual ink receiver and never subject them to heavy pressure Ink can stain clothing and the work area Never remove a residual ink receiver unless you must replace it This could shorten the life of the consumables Note Caution Important ...

Page 103: ... only a slightly damp cloth thoroughly wrung out to clean the printer interior Never use alcohol thinner benzene or any other flammable liquids This could cause a fire or serious electrical shock Before cleaning the printer switch it off and disconnect the power plug from the power source This can prevent personal injury or damage the printer if you make a mistake during cleaning Never touch the p...

Page 104: ...e printer is not operating press the STANDBY button on the operation panel to put the printer in the sleep mode then press the main power switch Switching the Printer Off Completely Never turn off the main power switch during a print job This could cause damage because the printhead cannot return to the home position Ink can stain clothing and the work area Important ...

Page 105: ...98 Printer Maintenance 5 3 Open the front door 4 Open the PHS door Pull up the PHS open lever to open the PHS door ...

Page 106: ...Maintenance 99 5 Use a slightly damp thoroughly wrung out cloth to remove dust and paper dust from the transport unit Never use a paper towel or tissue paper Shreds of paper or paper dust could damage the printer ...

Page 107: ...ter while it is idle or during a print job The Status Monitor will not only display the message but will also open a window to provide more detailed information about the error and offer some suggestions for troubleshooting the problem 4 2 Using the Status Monitor Error Messages Error Message Problem Solution PHS door open The PHS door is open Close the PHS door and make sure that it is tightly cl...

Page 108: ...r The paper loaded in the feeder lift tray is not the same size as the size selected in the software application or the printer driver Check the paper size settings Paper jam Paper is jammed inside the printer Open the PHS door and remove the jammed paper 6 2 Paper Jams Check the stacker and make sure that it is installed correctly Attaching the Stacker Paper overloaded The amount of paper loaded ...

Page 109: ...both then try to print job again If you are using a USB hub disconnect the cable from the hub connect it to the computer directly then try the print job again If these measures do not solve the problem replace the USB cable with a new one then try to print again Open the printer driver Properties and make sure that the port setting is correct If the port setting is not correct shut down Windows sw...

Page 110: ...sents a different number that will be displayed for each error Switch the main power switch off and make sure that the PHS stopper is set at the Operate position If the error occurs again after switching the printer off and on make a note of the error code 28 2 then contact the dealer where you purchased the printer or the nearest service center Service Call Error These errors are issued for probl...

Page 111: ...mediately after installing the new ink cartridge be sure to reset the ink level warning display to remove the low ink message 5 4 Resetting the Ink Level Warning Display Color Head Overheated The printhead of the displayed color Light Magenta Light Cyan Yellow Magenta Cyan or Black is overheated The printer will resume printing as soon as the temperature lowers just wait for printing to resume Res...

Page 112: ...nter will stop and the Status Monitor will display a paper jam message Follow the procedure below to remove the jammed paper 1 Open the front door Never touch the parts around the printhead shaded blue in the illustration below This could damage the printer or cause personal injury Caution ...

Page 113: ...106 Troubleshooting 6 2 Open the PHS door Pull up the PHS open lever to open the PHS door 3 Remove the jammed paper from the transport unit Slide the paper toward the stacker then remove it ...

Page 114: ...ace your hand under the tray This could damage the printer or cause personal injury If paper is jammed in the feeder slot open the feeder cover then remove the paper If the stacker is not inserted correctly this could cause paper to jam Check the stacker and make sure that it is installed correctly Attaching the Stacker Caution Note ...

Page 115: ...n Front door is open Close the front door and make sure that it is closed tightly Feeder cover is open Close the feeder cover and make sure that it is closed tightly Printer is not connected to the computer Check a USB cable and make sure that it is connected to the printer and the computer The USB cable is too long Avoid using USB cables longer than 3 m 9 8 ft Paper is not loaded correctly Load p...

Page 116: ...e that LPT_USBn where n represents the numbers is selected for the port setting RAW is not selected as the spool file format for the data Some spool file formats may not work well with the printer For Windows XP Windows 2000 Open the printer driver Properties then click the Advanced tab Click the Enable advanced printing features checkbox off then under Spool print documents so program finishes pr...

Page 117: ...the paper is folded or curled If the leading edge of the paper is folded or curled it will not feed correctly This could also cause a paper jam The guide of the feeder lift tray is set at the incorrect position for the paper If the guide is too tight or too loose paper will jam inside the feeder cover or will skew and jam 1 5 Adjusting to Paper Width The transport unit is dirty If the unit is cove...

Page 118: ...ion If the printer and the computer are not set for bi directional communication the Status Monitor will not open even when a print job starts For Windows XP Windows 2000 Open the printer driver Properties window click the Ports tab and make sure that the Enable bidirectional support checkbox is selected For Windows Me Open the Printer driver Properties window click the Details tab then click the ...

Page 119: ...a while without resetting the ink level display warning you do not need to reset the warning any more and continue to use it until the no ink error message appears When the no ink error message appears replace the empty ink cartridge with a new one The no ink error message as well as the low ink message will disappear After you reset the ink level warning display if the computer displays a message...

Page 120: ...mputer displays a message that tells you that this function can be used after updating the firmware update it to achieve full operation of the printer It allows you to use the new functions For details about how to update the printer firmware please contact the dealer where you purchased the printer or the nearest service center ...

Page 121: ...ppear on the printout If you are using the printer at low temperature open the Utility sheet in the printer driver then select the Low Temperature Print Mode under the Special Settings item Using Special Settings White spots due to missing colors Open the Utility sheet of the printer driver and perform printhead cleaning Normal Cleaning If normal cleaning does not solve the problem then perform de...

Page 122: ...he back will result in poor print quality Check Point Solution Wrong colors are printed Open the printer driver and adjust Color Adjustment Brightness Level Correction from the Color sheet 3 4 Using the Color Sheet You should also open the Control Panel click the Display icon and check the settings for your computer monitor If the wrong display type is selected or if the gamma coefficient selectio...

Page 123: ...on The printer driver is set to print in single color Open the Color sheet in the printer driver and check the Single Color Setting Single Color Printing The software application is set up for single color printing Some software applications may allow you to print in one color Check the print settings in the software application on the computer Check Point Solution ...

Page 124: ...t tray then close the feeder cover 4 Press the STANDBY button on the operation panel to switch the STANDBY lamp off and put the printer in the sleep mode 5 Press main power switch to the off position O 6 Disconnect the power cord and a USB cable then remove the stacker Never touch the feeder lift tray while it is moving and never place your hand under the tray This could damage the printer or caus...

Page 125: ...er move or ship the printer with the PHS stopper at the Operate position This could damage the printhead Before you move or ship the printer move the PHS stopper to the Transport position After the printer has been moved be sure to move the stopper back to the Operate position Important ...

Page 126: ...position The printer weighs 13 kg 28 6 lb When you lift the printer be sure to hold it at the front side If you strain to lift the printer you could drop the printer and hurt yourself To avoid dropping the printer and causing personal injury never grip the printer by the feeder cover or the stacker Caution ...

Page 127: ...h the main power switch off move the PHS stopper to the Operate position then turn the main power switch on 13 When the STANDBY lamp lights to indicate normal operation mode open the feeder cover and load paper 14 Adjust the Printhead Position Never touch the feeder lift tray while it is moving and never place your hand under the tray This could damage the printer or cause personal injury You do n...

Page 128: ... from the printer and the computer Make sure that the printer is not printing switch off the printer main power switch and then disconnect the USB cable Switching the Printer Off Completely 2 On the desktop click the Start button select Programs select Canon CX 350 then select Printer Driver Uninstalling The uninstaller starts 3 Make sure that the printer is not connected to the computer then clic...

Page 129: ...122 Other Important Information 7 4 Click the Finish button If you intend to reinstall the printer driver first switch the computer off then switch it on again Note ...

Page 130: ...W L 51 88 mm 2 01 3 46 in Print margins in the direction of paper feed Top Bottom 1 5 mm 0 06 in Left Right 2 0 mm 0 08 in Printhead 1 200 nozzles for each color effective nozzles Paper Canon Specialty paper matte coated paper glossy paper Paper size W L 49 55 85 91 mm 1 93 2 17 3 35 3 58 in Paper thickness 0 21 0 35 mm 0 01 0 02 in Paper capacity Approx 250 sheets thickness 0 24 mm 0 01 in Replac...

Page 131: ...s dialog box 59 Detailed Status Display 70 E ERROR lamp 14 Error or Warning Messages 100 F Feeder cover 12 Feeder unit 12 Front door 12 G Glossy Paper 51 Graphic image of the printer status 70 H High Precision Text Mode 64 I ICM 55 Information 73 Ink cartridges 15 Ink Information 70 75 L Level Correction 54 57 Loading paper 21 Low Temperature Print Mode 64 M Main power switch 13 Main sheet 39 marg...

Page 132: ...92 RESET button 14 Resets the ink level warning display 61 Resetting the Ink Level Warning Display 89 Residual ink receiver 13 Residual ink receiver cover 13 S Service Call Error 73 Setting Contents 39 Setting List 39 Sharpness 54 57 Single Color Setting 54 58 Sleep button 61 sleep mode 19 62 Sleep Timer 63 Sleep Timer Setting 61 63 Special Settings 61 64 Stacker 12 13 STANDBY button lamp 14 Start...

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