Troubleshooting
66
Troubleshooting Printer Hardware
Problem
Possible Cause
Try This
Printer Does Not
Start or Printer
Stops During
Print Jobs
Print head has
overheated due to
long periods of
continuous printing
Stop printing and turn the printer off for at least 15 minutes to allow the print head
to cool down.
The print head tends to overheat when printing continuously for long periods of
time. The print head is designed to automatically pause at line breaks before
resuming printing in order to cool down.
Printing high-
resolution
photographs and
graphics
Wait until the print job finishes.
The POWER
POWER
POWER
POWER lamp flashes green while the print data is being processed. Printing
photographs and high-density graphics can take time.
Printer cable is too
long
Avoid using USB cables longer than 16.4 feet.
There may be
problems in your
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or
BJ Print Monitor in Macintosh for the deletion.
1. Open the Printer Properties
Printer Properties
Printer Properties
Printer Properties dialog box.
See
"Opening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start Menu"
on page 26.
2. Click the Maintenance
Maintenance
Maintenance
Maintenance tab and then Start Status Monitor
Start Status Monitor
Start Status Monitor
Start Status Monitor.
3. Click Display Print Queue
Display Print Queue
Display Print Queue
Display Print Queue.
4. Select Cancel All Documents
Cancel All Documents
Cancel All Documents
Cancel All Documents in the Printer
Printer
Printer
Printer menu.
5. Click Yes
Yes
Yes
Yes when the confirmation message appears.
The print job is deleted.
1. Select Applications
Applications
Applications
Applications from the Go
Go
Go
Go menu.
2. Double-click the Print Center
Print Center
Print Center
Print Center icon in the Utilities
Utilities
Utilities
Utilities folder.
3. Double-click i960
i960
i960
i960 displayed under Name
Name
Name
Name in the Printer List
Printer List
Printer List
Printer List.
4. Click to select an undesired document and click
.
The print job is deleted.
Cannot Print to
End of Job
Incorrect page size
selected
Verify that the page size setting matches the size of the paper loaded in the
printer:
- Check the Paper Size
Paper Size
Paper Size
Paper Size setting from within your application to ensure that it
matches the size of the paper loaded.
- Check the Page Setup
Page Setup
Page Setup
Page Setup tab in the Printer Properties
Printer Properties
Printer Properties
Printer Properties dialog box (for Windows) or
the Page Setup
Page Setup
Page Setup
Page Setup dialog box (for Macintosh) to ensure that it matches the size of
the paper loaded.
Not enough free
space on hard disk
Your operating system may be out of free disk space.
Check the available space on your computer’s hard disk.
Caution
Caution
Caution
Caution
The area around the print head can become extremely hot
during extended print operation. Always avoid touching the
print head and its peripheral components.
Note
In Windows Me, Windows 98
In Windows Me, Windows 98
In Windows Me, Windows 98
In Windows Me, Windows 98
Click to select an undesired document and select Purge Print
Purge Print
Purge Print
Purge Print
Documents
Documents
Documents
Documents in the Printer
Printer
Printer
Printer menu.
i960_QSG_US.book Page 66 Friday, July 11, 2003 9:57 AM
