Buffalo TeraStation HS-DTGL/R5 User Manual Download Page 50

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Advanced Settings

Print Server (Delete Print Queue)

If a corrupt print job is sent to a printer,

printing may suddenly fail. If your print jobs

seem to be locked up, clearing the print queue

may.resolve.the.issue.

To execute the Delete Print Queue program,

press the Delete button. This will clear all

current print jobs. Users will have to re-send

any incomplete print jobs to the printer.
If there are still problems printing to the

printer, then check the printer manufacturer’s

documentation for troubleshooting

information. Also, verify that the USB cable is

securely fastened to both the printer and the

TeraStation. Finally, you may try turning the TeraStation off, turning the printer off, turning the

printer back on, and then turning the TeraStation back on again.

Summary of Contents for TeraStation HS-DTGL/R5

Page 1: ...User Manual TeraStation HS DTGL R5 www buffalotech com v2 4 ...

Page 2: ...ope can obtain Technical Support using the following information Email helpdesk buffalo technology ie Web www buffalo technology com This user manual uses images representative of TeraStation user interfaces and software Because we re constantly updating our product the images and text in this manual may vary slightly from the images and text displayed by your TeraStation These changes are minor a...

Page 3: ...7 TeraStation Diagram 21 Advanced Settings 24 Basic Settings 25 Network Settings 26 Disk Management 28 Adding Extra Hard Drives 34 Shared Folders 39 Groups 42 Users 43 Printers 47 Backups 51 PCast and DLNA 55 Maintenance 58 UPS 59 Client Utility 69 Troubleshooting 71 Changing a Failed Hard Drive 72 Technical Specifications 80 Technical Support 81 ...

Page 4: ... Begin setting up your TeraStation by plugging your power cable and Ethernet cable into the back of the TeraStation as shown TeraStation Quick Setup ...

Page 5: ... Plug the power cord into a wall socket Plug the other end of the Ethernet cable into a hub router or switch in your network TeraStation Quick Setup Connect your cables ...

Page 6: ...ower button on the front panel The LED s will swirl as your TeraStation boots up After your TeraStation has completed booting up and the LED s have ceased to swirl check the LINK ACT LED on the front of the TeraStation If it s lit then your TeraStation is connected properly and you can go on to page 8 If it s not lit turn to page 7 for troubleshooting ...

Page 7: ...t you re not suffering from common setup problems Having problems Make sure that the TeraStation and the router hub or switch are both powered on the Ethernet cable is securely plugged in at both ends and the Ethernet cable is not damaged Verify this by trying a different Ethernet cable If problems persist contact our 24 7 technical support at 866 752 6210 USA Canada only Technical Support in Euro...

Page 8: ...tup should automatically launch If it does not manually launch setup exe by pressing the Start menu and selecting the Run option When the Run dialog opens type d setup exe where d is the drive letter of your CD ROM drive Press OK to continue TeraNavigator Setup ...

Page 9: ... TeraNavigator is now running Please press the Install Client Utility icon and then Start When installation is finished press Launch TeraNavigator Setup ...

Page 10: ... network click the tab of the one you want to select it While a TeraStation s tab is selected its IP Address is visible and the View Shares button will take you directly to its network shares and folders See page 69 for more information on TeraStation Client Utility For now make sure that the proper TeraStation s tab is selected click Setup and choose Browser Management TeraNavigator Setup ...

Page 11: ...assword password See page 44 to change your password If you ve forgotten your password see page 64 If this login prompt does not appear your DHCP server may not be functioning correctly If DHCP is disabled you may re enable it or verify that the TeraStation s IP address page 10 is in the same range as that of your PC See page 69 and page 70 to manually configure your TeraStation s IP address if ne...

Page 12: ...You can also get here by typing http TERASTATION_NAME into a Web browser where TERASTATION_NAME is the name of your TeraStation that you set on page 13 For detailed explanations of each menu and setting please refer to the Advanced Settings section starting on page 24 of this manual To continue setup click on the Basic link on the left side TeraNavigator Setup ...

Page 13: ...of the TeraStation can be entered into the TeraStation Description field You ll then see this description in Network Neighborhood on Windows machines Make sure that the date and time are correct in Date and Time Setup To synchronize clock settings with your computer press Use Local Time Once desired fields have been completed press the Apply button at the bottom of the page For more information on...

Page 14: ...your TeraStation turn to Advanced Settings beginning on page 24 To access TeraStation data Press the Start menu select the Run option When the Run dialog opens type TeraStation_ Name where TeraStation_Name is the TeraStation Hostname set on page 13 Press the OK button to continue TeraNavigator Setup ...

Page 15: ...ection beginning on page 45 Drive letters can also be mapped to shares on your TeraStation see page 16 for more information Note If this page does not appear or if you receive a popup window from your firewall saying that a NetBios Session has been blocked from your TeraStation s IP address you will need to add your TeraStation s IP address to your firewall s trusted zone You can get your TeraStat...

Page 16: ...n Name set on page 13 and share_name is share if you re mapping to this preconfigured folder or the name of another shared folder that you set up on page 25 You may browse for a shared folder by pressing the Browse button and searching through the Entire Network and then the Microsoft Windows Network Check the Reconnect at logon checkbox to have Windows connect to this mapped drive everytime it st...

Page 17: ...ion to the Mac s server list Begin by clicking Go and then choose Connect to Server Accessing TeraStation Data from a Mac In the Server Address field enter your TeraStation s IP address in the form smb ipaddress where ipaddress is your TeraStation s IP address and click Connect If you don t know your TeraStation s IP address see page 19 ...

Page 18: ...onnect Accessing TeraStation Data from a Mac Select the volume that you want to mount such as share or share mac from the list of folders on the TeraStation The share will open A link to the shared folder will appear on your desktop ...

Page 19: ...have a Windows PC running on the network to use the TeraStation client See page 69 for more on the TeraStation client utility If you have an all Mac network with no Windows PCs available you can get the TeraStation s IP address from your router s configuration utility Many Buffalo routers list this information on the Client Monitor page as shown to the right Consult your router s documentation for...

Page 20: ...ct a USB printer or hard drive to TeraStation simply plug it into one of the four USB Ports USB Hard Drive Information You may plug in additional USB hard drives to any of the four USB ports on your TeraStation See page 34 for setting up your USB hard drive under TeraStation See page 38 for information on setting up shared folders on a USB Hard Drive Page 37 will show you how to reformat the USB H...

Page 21: ...ion on using TeraStation s USB ports TeraStation Diagram 3 Hard Drive Status also 5 8 and 10 This LED will glow green when the corresponding hard drive is detected at boot and will blink green when a disk check or format is in process It will glow red when the hard drive is 90 full or more and blink red if there is a problem with the drive 4 Hard Drive Access also 6 7 and 9 This LED will blink gre...

Page 22: ...nection green for 100Mbps and red for a 10Mbps connection 14 Power Socket Plug the power cord into this socket 15 Power Switch This is the TeraStation s master power switch While it is on the power button on the front panel of the TeraStation may be used to start and shut down the unit When this switch is off no power goes to the unit If this switch is left off for an extended period of time the T...

Page 23: ...0 100 100 Mbps Ethernet Port Use this port to connect your TeraStation to a switch a router or another computer The port is autosensing so either a conventional Ethernet cable or a crossover Ethernet cable may be used TeraStation Diagram 20 USB Ports TeraStation offers four USB 2 0 1 1 ports for adding external drives or USB printers Please see the TeraStation Expansion section on page 20 to learn...

Page 24: ...ked on page 12 You are now at Home Notice that Home is lit up in yellow in the screenshot to the left You can return to this page at any time by clicking on Home from the menu at the left of your Browser Management screen Here you can see basic information about your TeraStation s setup Now click the Basic link from the menu on the left side of your screen Browser Management Tool Home ...

Page 25: ...e your system time automatically set by an NTP server enable NTP Server and enter an IP address for the NTP server Ensure that both the Display Language and the Windows Client Language are set to languages that you re comfortable with If you need to access your TeraStation with FTP or AppleTalk enable these protocols under Network Sharing Services Once desired fields have been completed press the ...

Page 26: ...IP address is not set manually it will default to address of the form 192 168 xxx xxx where each xxx is a number from 1 254 with subnet mask 255 255 0 0 The TeraStation s IP Address Subnet Mask Default Gateway Address and DNS Server address may all be entered manually under IP Address Properties Ethernet Frame Size may also be set manually on this page Click Apply after making any changes ...

Page 27: ... member of a workgroup or domain enter the appropriate information into the fields on this page and click Apply If the TeraStation is to be part of a Windows Domain the TeraStation should be added beforehand to the Domain Controller with a computer account in Server Manager ...

Page 28: ...28 Advanced Settings Disk Management Drive Properties This page shows the current properties of your hard drives and RAID Arrays To change these settings click on RAID Configuration at left ...

Page 29: ...ails the mirror continues to supply data so you may work on normally You may replace the damaged or defective drive at any time and normal RAID 1 mirroring will then be automatically restored RAID 5 parity All drives in a RAID 5 array reserve part of their data space for parity information allowing all data to be recovered if a single drive fails The parity information takes up about one hard driv...

Page 30: ...cted Though it is not recommended you may disable that behavior by clicking Disable and then Apply under RAID Array Error Detection Response Note that your TeraStation has four internal hard drives Before creating a new RAID array you may have to delete one or more pre existing RAID Arrays to clear up the hard drives for your new one This will destroy all data currently on the disks so back up any...

Page 31: ...ill free up all hard drives listed under Disk Structure To configure an unconfigured array put checks next to the hard disks you want included in the array under Disk Structure and choose your RAID mode Click Setup RAID Array when ready It may take several minutes to complete setting up the RAID array When it s finished a Disk Check will run ...

Page 32: ...ced Settings Disk Management Disk Check When RAID Configuration is done you ll see this screen To configure a new array click on RAID Array and go back to the bottom of page 31 To set up shares turn to page 38 ...

Page 33: ...ed Settings Disk Management RAID Configuration You ll see this screen when your new RAID Array is completely configured Click on Shared Folders and turn to page 38 to begin setting up shares on your TeraStation ...

Page 34: ...d Settings Disk Management USB Settings If you ve plugged an external USB hard drive into one of the USB ports on your TeraStation you may set it up from this page Click on its name under USB Disk Setup to begin ...

Page 35: ...rting your USB hard drive and then restarting your TeraStation Some USB hard drives must be reformatted from within TeraStation before they can be assigned shares Press Format USB Disk or choose Disk Format from the left side menu to begin reformatting your USB hard disk Turn to page 37 for more information on reformatting disks Turn to page 38 to set up shares on your USB hard drives ...

Page 36: ...Disk Check To initiate a comprehensive disk check on a hard drive or array of drives select the hard drive or array that you want to check from the Target Disk dropbox and click the Select Target button Advanced Settings ...

Page 37: ...e formatted with XFS Note that FAT32 has a 4 gigabyte file size limit If you choose FAT32 for your file system you will not be able to store files larger than 4 gigabytes on the drive Buffalo Technology recommends the XFS file system Press Select Target Disk when done Depending on the size of the target hard disk or array a Disk Format may take several hours to complete Advanced Settings ...

Page 38: ...38 Advanced Settings Shared Folders To begin setting up shares on your TeraStation select Shared Folders from the left side menu and then click the Add button under Shared Folders Setup ...

Page 39: ...side in You may also choose which operating systems the share will support by putting the appropriate checks next to Shared Folder OS Support and whether the share supports the Recycle Bin by putting a dot next to Enable or Disable Enter a Shared Folder Description and a Remote Backup Password if you desire Click the Apply button to build the new shared folder ...

Page 40: ...e left of each box to move individual groups or users from the All Groups Users column to the Read Only box if you want to give them read access only or all the way to the Writable box if you want to give them full access to the share Right pointing arrows will move highlighted users or groups back to the right Click Apply when you have your groups and users in the appropriate boxes To set up new ...

Page 41: ...e from the Anonymous User Public Shared Folder only one folder may be shared by anonymous FTP and choose whether you want the share to be Writable or Read Only Click the Apply button to set up anonymous FTP If FTP Server is disabled in the Basic window this page will not be accessible Anonymous FTP mode uses port 8021 i e ftp IP Address 8021 ...

Page 42: ... next to its name and click Delete To add a group to your TeraStation click Add Add a name and a description to the Add New Group fields Put checks next to each Member User that you want to be part of the group Click Apply when your group is set up the way you want it ...

Page 43: ...est user accounts cannot be deleted To delete any other user put a check next to their name and click Delete To add a new user click Add The Add New User dialog will appear Enter a User Name Password and User Description for the new user and click the Apply button If a user will be accessing the TeraStation from a Windows 95 98 computer their password should be 15 characters or less Mac users s pa...

Page 44: ...unt under User Settings Note if a user name and password are used to log into user s windows computer or domain the same user name and password should be used when creating the user s account on the TeraStation or problems accessing shared folders may occur Enter the desired new password in both boxes and click Apply ...

Page 45: ...nstraint in Microsoft Windows only one set of credentials can map drive letters for a network resurce such as the TeraStation As such only one username and password can be used while mapping a drive If unsecure unrestricted shares are mapped and then an attempt to map a secure restricted share occurs then this error will occur To prevent this you must create all mapped shares using the same login ...

Page 46: ...me and password required by any secure restricted shares for all shares All mapped shares must use the same username and password If only unrestricted shares are being mapped then it s not necessary to set a username and password for shares Multiple mapped drives to unrestricted shares can exist without a username or password as long as no restricted secure shares are mapped ...

Page 47: ...support bi directional printers Non PostScript printers are not supported by Buffalo You may be able to get enough information from a printer s documentation to get it to work but our technical support cannot help you with this Multi function all in one printers are also not supported and tech support cannot help you configure them When multi function all in one printers are attached to the TeraSt...

Page 48: ... for each PC that you want to be able to access the printer Access the TeraStation by pressing Start selecting the Run option and entering TeraStation_Name where TeraStation_ Name is the name you set on page 21 Press the OK button when finished Right click on the lp icon and select Connect You ll receive a warning that the server doesn t have the proper drivers Press the OK button to continue ...

Page 49: ...s the Have Disk button Refer to your printer documentation for further information on installing your printer if necessary Press OK to finish If lp is the only printer installed on the PC then it will automatically be set as the default printer If it s not the only printer you may make it the default printer by clicking Printers and Faxes in Control Panel right clicking on the lp printer icon and ...

Page 50: ...his will clear all current print jobs Users will have to re send any incomplete print jobs to the printer If there are still problems printing to the printer then check the printer manufacturer s documentation for troubleshooting information Also verify that the USB cable is securely fastened to both the printer and the TeraStation Finally you may try turning the TeraStation off turning the printe...

Page 51: ...anced Settings Disk Backup To create a backup job click on an underlined Job Number The Edit Backup Job dialog will appear If the Disk Sleep function is enabled disable it page 61 before creating a backup job ...

Page 52: ...up write over the previous backup or Differential Backups to backup only files changed since the previous backup Select the folder to be backed up from the Source Backup Shared Folder dropbox and the destination for the backup files from the Destination Backup Shared Folder dropbox The destination folder may be on a USB drive attached to the TeraStation or another TeraStation on the network Click ...

Page 53: ...tings Disk Backup TeraStation List Press Refresh to get a list of TeraStations on your network Note Disk Backups between two TeraStations use port 8873 for encrypted backups and port 873 for backups with no encryption ...

Page 54: ...54 Advanced Settings Disk Backup Add TeraStation To add a TeraStation to your network enter its numerical IP address in the Remote TeraStation IP Address field and click the Add to List button ...

Page 55: ... television and streams multimedia content The PCast service allows you to stream any multimedia content directly from TeraStation Home Server to the LinkTheater DLNA is an PCast and DLNA Settings industry standard supported by many digital multimedia players If you do not own a multimedia player PCast and DLNA settings can be completely ignored For more information on LinkTheater please visit Buf...

Page 56: ... s NOTE At this time only one shared folder can be accessed Please make sure that all of the multimedia files you wish to share with the media player s are in this shared folder Media Server Password Restrict access to your TeraStation media server by specifying a password Limit DLNA Client Access Choose what devices can access your TeraStation media server See page 57 for more information on conf...

Page 57: ...page Search for DLNA Client This will show a list of all clients that can connect to the TeraStation media server For any that you want to have access put a checkmark next to their MAC address and click Allow Access You can deny access to any DLNA client by checking it and clicking Deny Access ...

Page 58: ...set this up enable Mail Notification and enter the IP address of your SMTP server in the SMTP Server Address field Select a Subject line for the emails i e TeraStation report and enter the email address of each person you want to receive notification emails into a Recipient Mail Address field SMTP server must be of open type There s no provision for entering a username or password ...

Page 59: ... Shutdown from this page Consult your Uninterruptable Power Supply s documentation for further information about setting up your UPS system TeraStation s UPS interface is serial USB type UPS interfaces are not currently supported See pages 23 and 60 for more information on TeraStation s UPS interface ...

Page 60: ...ignal Description 1 NC NC 2 RXD APC_Line_Fail 3 TXD APC_UPS_Shutdown 4 NC OMR_UPS_Shutdown 5 GND GND 6 NC NC 7 NC 12V 8 NC OMR_Line_Fail 9 NC NC 槱ቫቭ Advanced Settings Maintenance UPS Details This is the connector pin assignment for the UPS serial port on the TeraStation ...

Page 61: ...s not in use you may want to schedule disk sleeping Enable Disk Sleep select the time that you want to initiate sleep mode and select the time that you want the TeraStation to wake up and resume normal operation Click Apply To avoid conflicts do not use the Disk Sleep Function concurrently with Disk Backup ...

Page 62: ...anced Settings Maintenance Shutdown From the Shutdown page press Apply to shutdown TeraStation This has the same function as holding down the power button on the front of TeraStation but may be done remotely ...

Page 63: ... Backup If you select the Remain option for Admin Password and then click Apply the admin password will no longer be reset when the INIT button on the TeraStation is held down The INIT button on the rear of your TeraStation normally returns the TeraStation to factory settings when held down for 15 seconds This affects Admin Password Ethernet Frame Size and IP Address If the Remain option has been ...

Page 64: ...64 Advanced Settings System Status System Information This page shows you the System Information for your TeraStation ...

Page 65: ...65 Advanced Settings System Status USB Details This page shows you details on USB hard drives and printers plugged into your TeraStation ...

Page 66: ...66 Advanced Settings System Status Drive Properties This page shows you the properties of all hard drives and RAID arrays in and attached to your TeraStation ...

Page 67: ...67 Advanced Settings System Status Network Information This page shows you the System Information for your network connection ...

Page 68: ...68 System Status User Access Status This page shows you the current status of all users on the system ...

Page 69: ...Workgroup IP Address and Subnet Mask of the associated TeraStation as well as the version of firmware it s running With a TeraStation s tab selected you can click on the View Shares button to go directly to its root share Clicking the Setup pulldown menu and selecting Browser Management takes you to the browser management tool that we began exploring on page 24 And clicking Setup and choosing Modi...

Page 70: ... Address Setup Here you may enter your IP address and Subnet Mask manually or enable your TeraStation to acquire them automatically from a DHCP server You ll need the administrator password to use this screen Press OK when you re done ...

Page 71: ...te all of the data on it so back up any data you can before formatting Finally if none of the above solutions help then please contact Technical Support see pages 81 and 82 for Technical Support contact information Troubleshooting DIAG LED codes One blink every second RAID Array Configuration is running normally One blink every four seconds RAID Error Four blinks every four seconds Internal Fan Er...

Page 72: ... lost Data on other dives should still be normally accessable When using Spanning Mode All drives will have a red light blinking in the STATUS FULL position of the front display Further troubleshooting will be required to determine which drive has failed in the array Data recovery is not possible by replacing a drive After replacing the failed drive you will have to delete and recreate your RAID a...

Page 73: ...lace a hard drive so keep each screw that you remove carefully in a safe place Be careful not to drop the TeraStation or cut yourself on sharp interior metal parts Buffalo Technology is not responsible for any damage that you do to yourself or your TeraStation while changing out a hard drive Be careful 1 Remove all cables and place the unit on its top exposing the four rubber feet 2 Remove the rub...

Page 74: ...3 screws from the rear panel as shown M3 Screw 4mm 4 Remove the cover by sliding it towards the rear of the TeraStation 5 Remove the front panel by removing the 4 screws on the sides of the TeraStation that hold it in place M2 5 Screw 2 5mm ...

Page 75: ...5 Replacing a Hard Drive 6 Unplug and detach the LED cable at the point indicated 7 Remove the three screws from the side panel M3 Screw 4mm 8 Remove the indicated screw from the base panel M3 Screw 6mm ...

Page 76: ...d Drive 9 The side panel can be opened towards the front of the TeraStation 10 Unplug the power and hard drive cables from the motherboard 11 Remove the three screws as indicated from the hard drive chassis M3 Screw 4mm ...

Page 77: ...77 Replacing a Hard Drive 12 Place the TeraStation on its base and slide out the hard drive chassis 13 Remove the power plugs from all four hard drives ...

Page 78: ...e that the hard drive chassis is marked with numbers corresponding to the drive numbers on the front display 4mm HD screw note that the threads are coarser than the M3 screws please do not get them mixed up 15 Remove the failed hard drive from the chassis 16 Install the replacement hard drive ...

Page 79: ...the TeraStation s Web based configuration tool 20 Click the error link on the first page of the management interface 21 Follow the steps shown in the manager to rebuild the RAID Array The TeraStation should now be back in the state it was prior to the hard drive failure If you were using RAID 5 or RAID 1 your data should be restored ...

Page 80: ...s Media CSMA CD Media Interface RJ 45 USB Standard USB 2 0 Hi Speed HS Full Speed FS Low Speed LS USB Connector USB A Connector 4 Data Transmission Speed Max 480 Mbps HS Mode Max 12 Mbps FS Mode UPS UPS Compatible Serial port connection Power Consumption 17W Maximum Dimensions 6 6 x 8 7 x 9 5 168 x 221 x 241 mm Weight 15 8 lb 7 2 kg Operating Environment 32 95 F 20 80 non condensing ...

Page 81: ...19 GENERAL INQUIRIES Monday through Friday 8 30am 5 30pm CST Direct 512 794 8533 Toll free 800 456 9799 Fax 512 794 8520 Email sales buffalotech com TECHNICAL SUPPORT North American Technical Support by phone is available 24 hours a day 7 days a week USA and Canada Toll free 866 752 6210 Email info buffalotech com ...

Page 82: ...RIES Email sales buffalo technology com TECHNICAL SUPPORT Phone UK only 08712 50 12 60 Phone 353 61 70 80 50 Email helpdesk buffalo technology ie Calls cost 8 5p per minute Technical Support Operating Hours Monday Friday GMT 9 00 AM 6 00 PM Monday Thursday 9 00 AM 4 30 PM Friday Contact Information Europe ...

Page 83: ...pping envelope please include a bank draft or money order for 20 USD Made out to Buffalo Technology to cover our handling fee postage and CD preparation The CD R should have the name of the product and revision number clearly written on the actual CD R not on the insert We do not send GPL source in bulk on a DVD And order confirmation is not required by the GNU General Public License We are more t...

Page 84: ...shipping envelope please include a bank draft or money order for 20 Euro Made out to Buffalo Technology to cover our handling fee postage and CD preparation The CD R should have the name of the product and revision number clearly written on the actual CD R not on the insert We do not send GPL source in bulk on a DVD And order confirmation is not required by the GNU General Public License We are mo...

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