Revision 5
19
th
January 2021
Page | 49
EU DC Fast Charger (50kW & 100kW)
INSTALLATION AND USER’S MANUAL
This document is the
Property of BTCPower
Inc.
and shall not be
copied, reproduced, or used as the basis for sale or manufacture
of apparatus without written permission.
EXCLUSIONS FROM LIMITED WARRANTY
IMPORTANT: The Limited Warranty and on your Product shall not apply to defects, or service
repairs, resulting from any of the following:
•
Force Majeure
–
any occurrence or extraordinary event or circumstance beyond the
control of BTCPower that is an act of God or whether that occurrence is caused by war,
riot, storm, (such as hurricane, flooding, earthquake, volcanic eruption, etc.), or other
natural forces, or acts of nature or other causes.
•
Vandalism.
•
Any Alteration or Modification of the Product in any way not approved in writing by
BTCPower.
•
Abuse, damage or otherwise being subjected to problems caused by negligence
(including but not limited to physical damage from being struck by a vehicle) or
misapplication, or misuse of the Products by customers or end users.
•
Installation or relocation of the Products unless performed by an authorized BTCPower
distributor or by an authorized installer or service provider.
•
Improper site preparation or maintenance.
•
Damage as a result of accidents, extreme power surge, extreme electromagnetic field.
•
Use of the Product with software, interfacing, parts or supplies not supplied by BTCPower.
You are responsible for the proper installation and maintenance of the Product. Any service or
repairs beyond the scope of the Limited Warranty above are subject to BTCPower’s prevailing
current labor rates and other applicable charges.
Third Party Products. This Limited Warranty is exclusive of products manufactured by third parties
(“Third Party Products”). If such third
-party manufacturer provides a separate warranty with
respect to the Third-Party Product, BTCPower will include such warranty in the packaging of the
BTCPower Product.
OBTAINING WARRANTY SERVICE
To obtain warranty service you must contact BTCPower within 3 business days of realization of
the defect at 1-714-259-7996 and ask for Customer Service, provide a written description of the
source of the defect along with any pictures and email this information to the email address
provided by the customer service agent. If necessary, you may be required to deliver the
Product, in accordance with the instructions provided by BTCPower, along with Product’s serial
number, to BTCPower’s repair facility.
