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Installation, Maintenance and Operation Manual V24a (June 2012)
British Telecommunications plc 2012
Call mode
Single telephone number reporting
Reporting format
CID / SIA / FF to match Redcare Secure
units configuration
Dialler Receiver number
29
Account Number
Last 4 or 6 digits of Secure unit TAID
Static test call
Daily
Figure 19 - Alarm Panel configuration settings
Remote panel access
The Redcare Secure unit offers 3 methods of obtaining remote access to an associated alarm panel,
for the purpose of carrying out remote maintenance.
Method 1 – Panel Dial out over PSTN.
If the unit is being used with CID, SIA or FF panel format through the Dial Capture port, and a PSTN
line is connected to J400, then prefixing the panel’s downloader telephone number with 7 will
operate the unit’s bypass relay and allow the panel to dial out to a remote alarm installer’s PC
modem. Remote panel downloader access can then be carried out. The bypass relay will reset
when the alarm panel drops the PSTN connection or if 30 minutes has elapsed. A pin 993 event will
be reported when the Redcare Secure unit’s bypass relay operates, and a pin 993 restore will be
reported when the bypass relay releases.
Method 2 – PSTN dial in to panel.
If the unit is being used with CID, SIA or FF panel format through the Dial Capture port, and a PSTN
line is connected to J400, then the following method can be used for remote dial in panel access to
the alarm panel. Contact the ARC and request them to operate the Redcare Secure unit’s bypass
relay. An incoming PSTN call will then be routed through the unit’s bypass relay and on to the alarm
panel. A panel download, pin 993, event will be reported to the ARC at the time that the bypass
relay operates. The unit’s Bypass relay will remain operated for a maximum of 1 hour, or until a
“switch to On-line mode” command is sent from the ARC.
The ARC gateway telemetry commands to remotely operate the bypass relay are:
ID=01, Data=02 to switch to bypass mode
ID=00, Data=02 to switch to online mode
Method 3 – Over the Air dial in.
Redcare Secure units with Version P60 software and above will also allow Over the Air (OTA) panel
remote access whereby a UDL link can be set up across the unit’s GPRS or IP path. Refer to the
Redcare Secure UDL Supplement document for further details.