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Troubleshooting and Diagnostics
Revision A
5K-LE USERS MANUAL
Section 7 - 5
P/N
90-00852-001
SYMPTOM
CAUSE
SOLUTION
Shuttle Jam
(Error Message)
Shuttle is hitting media
Lower Print Head Shaft
dirty.
Print Head Holder
bushings clogged with
paper dust
Lift lever up to raise the Print Head Holder so
head height is above the media.
Clean shaft with alcohol and soft cotton cloth.
Call Service Representative.
Out of Memory
(Error Message)
Overuse of graphics / page
information
Turn printer off then send again.
Font Card Removed
(Error Message)
Connection to font card
incomplete.
Insert Font Card, turn printer off, then turn printer
on and send again.
Battery Error
(Error Message)
Battery is low and cannot
maintain the printers
settings when powered
down.
Call Service Representative.
No Barcode
Address margin below 5/8"
(1.6 cm) minimum distance
Invalid Zip Code or more
data following Zip Code.
Five (5) Digit Zip Code
turned off.
Lower Right Barcode, the distance between the
last line of the address field and the bottom edge
of the media must be at least 5/8 inches (1.6 cm).
Check Zip Code and correct, remove any data
following the Zip Code.
The 5 digit zip code option in the print Main
Menu is Off.
Barcode (lower right) is
wandering (up and down)
Belt tension is not adjusted
correctly.
Call Service Representative.
Notes: ___________________________________________________________________________________
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