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Troubleshooting and Diagnostics
Revision A
5K-LE USERS MANUAL
Section 7 - 4
P/N
90-00852-001
SYMPTOM
CAUSE
SOLUTION
Framing Error
(Error Message)
Incorrect Word Length /
Parity / Baud Rate
Turn printer off then back on and send data again.
Reset settings for Baud rate in printer or
computer.
Parity Error
(Error Message)
Incorrect Parity setting
Turn printer off then back on and send data again.
Reset Parity rate in printer or computer.
Parallel Interface, printer is
not printing (Printer
Halted)
Bad data sent
Bad communications Cable
Bad main processor board
Centronic (Parallel) Cable
over maximum length
Incorrect Software Driver
Turn printer off, then turn printer on and send
again.
Replace parallel cable, maximum length 10 feet
(304.8 cm)
Call Service Representative.
Replace parallel cable, maximum length 10 feet
(304.8 cm)
Typical dumb printer interface (TTY, Teletype,
DOS text printer, Generic printer) or HP Laserjet
series II, W700 or 9K-L.
Serial Interface, printer is
not printing
Bad data sent
Bad communications Cable
Bad main processor board
RS232 -C (Serial) over
maximum length
Incorrect Software Driver
Turn printer off, then turn printer on and send
again.
Replace serial cable, maximum length 15 feet
(457.2 cm)
Call Service Representative.
Replace serial cable, maximum length 15 feet
(457.2 cm)
Typical dumb printer interface (TTY, Teletype,
DOS text printer, Generic printer) HP Laserjet
series II, W700 or 9K-L.
Optional Fonts not
functioning
Font Cartridge not installed
correctly
Verify the Font Cartridge label is facing the
operator.
Verify the Font Cartridge is inserted all the way
into the Font Cartridge Slot.
Address Too High
(Error Message)
Software Margin incorrect
Top Line of the Address is above the edge of the
media. Move the location of the address down.
Address Too Low
(Error Message)
Software Margin incorrect
The Address is below the Bottom edge of the
media. The bottom edge margin must be
increased.